The baristas made my drink incorrectly. The girl who cashed me out was so incredibly rude and condescending. She actually argued with me over what I ordered. Like I’m sorry- even if you think the person is wrong, arguing only escalates the situation. The manager just leaned against the window with a blank look on his face and just kept repeating sorry in a monotone voice. These people need customer service training. I am still in shock- this is one of the worst experiences I’ve ever had at Starbucks. I will never go to this location again. The food is also greasy.
Atmosphere: 1
Food: 1
Service: 1
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this is the worst starbucks location in abq, all the staff are rude and hate their jobs, they take forever and always make everything wrong, they need professional training & customer service training. or just don’t work if u hate ur job that much
Atmosphere: 1
Food: 1
Service: 1
Meridyth Stefhon
Staff is very kind!
Joyce Huffman
I did a drive through for the bacon sunrise breakfast sandwich.
Food: 5
Service: 5
Jim Womack
Fast, accurate service with smiling, friendly faces. I don't go to Starbucks much and this was a good experience.
Darling V
Would not come back here again. My mother and I went inside hoping to get a coffee and use the bathroom, come to find out the bathrooms were absolutely filthy and so were most of the tables. I’m honestly surprised they had this place open at all. The staff were extremely rude that day and had a very bad attitude. A man came in asking for a cup of water with extra ice and the girl barely gave him any ice. After that the girls started talking shit about him after he has left.
This was Friday at around 11am or so. So where ever was on shift, needs to have more training done because that’s insane. Honestly, they should be thankful we didn’t call corporate on them for their behavior and for the health hazards of the establishment.
cicchiamichael “Philo” MAC
Starbucks is amazing. I prefer local cafes and restaurants but Starbucks is always there. I is open way early and the orders get out quickly no matter how busy they get. I also get Delta Airlines Frequent Flyer Rewards Points when I rel8ad my card that is connected to online ordering. Oh, and the grilled cheeses are actually really good.
Jasmine Hoover
I stopped at this location about three weeks ago on my way home. I was excited to try the lavender latte but the girl taking the drive through order gave me a lavender matcha latte instead. On top of that she was rude/bad attitude, seemed very unorganized and not Starbucks employee quality. I’ve never had a bad experience at any locations except for this one. She either needs more training or a job somewhere else.
Robb Robi
Everything was perfect this is my favorite Starbucks in the 505
I love this location. It's a short drive or a nice walk from my work, so I go here often. Well-oiled machine. Everyone who works there is friendly. Ordering ahead on the app is very easy, and my order is always right. Sometimes it's very, very busy, and the drivethru can get pretty backed up. I often just order ahead, park, and pick up inside. Your order comes out just like anyone else's.
Alyssa Cano
Workers are rude they made my drink wrong and didn't even apologize. They were upset with me for complaining.
Erika Swan
The staff was very patient. This is also a great place for a business meeting.
Shelly Johnson
People don’t pay attention to customers and smile .They’re like robots . Don’t say enjoy your day . Thank you . They are too busy to pay attention. Always never interacting with customers accept taking order . They all don’t recognize the “people “ and customer service is mostly terrible at most of Starbucks inside especially it’s the Starbucks on copper and I-40 Albuquerque NM surely this one particularly is better service from the reviews I see . ;) idk why it won’t change the location
vanessa marie
The person who took my order was great the girl who made my drink did it wrong and was very rude when I asked her to fix it and the tag was correct so not sure why she made it wrong
This store far better than belen NM
Atmosphere: 5
Service: 5
The baristas made my drink incorrectly. The girl who cashed me out was so incredibly rude and condescending. She actually argued with me over what I ordered. Like I’m sorry- even if you think the person is wrong, arguing only escalates the situation. The manager just leaned against the window with a blank look on his face and just kept repeating sorry in a monotone voice. These people need customer service training. I am still in shock- this is one of the worst experiences I’ve ever had at Starbucks. I will never go to this location again. The food is also greasy.
Atmosphere: 1
Food: 1
Service: 1
this is the worst starbucks location in abq, all the staff are rude and hate their jobs, they take forever and always make everything wrong, they need professional training & customer service training. or just don’t work if u hate ur job that much
Atmosphere: 1
Food: 1
Service: 1
Staff is very kind!
I did a drive through for the bacon sunrise breakfast sandwich.
Food: 5
Service: 5
Fast, accurate service with smiling, friendly faces. I don't go to Starbucks much and this was a good experience.
Would not come back here again. My mother and I went inside hoping to get a coffee and use the bathroom, come to find out the bathrooms were absolutely filthy and so were most of the tables. I’m honestly surprised they had this place open at all. The staff were extremely rude that day and had a very bad attitude. A man came in asking for a cup of water with extra ice and the girl barely gave him any ice. After that the girls started talking shit about him after he has left.
This was Friday at around 11am or so. So where ever was on shift, needs to have more training done because that’s insane. Honestly, they should be thankful we didn’t call corporate on them for their behavior and for the health hazards of the establishment.
Starbucks is amazing. I prefer local cafes and restaurants but Starbucks is always there. I is open way early and the orders get out quickly no matter how busy they get. I also get Delta Airlines Frequent Flyer Rewards Points when I rel8ad my card that is connected to online ordering. Oh, and the grilled cheeses are actually really good.
I stopped at this location about three weeks ago on my way home. I was excited to try the lavender latte but the girl taking the drive through order gave me a lavender matcha latte instead. On top of that she was rude/bad attitude, seemed very unorganized and not Starbucks employee quality. I’ve never had a bad experience at any locations except for this one. She either needs more training or a job somewhere else.
Everything was perfect this is my favorite Starbucks in the 505
Restaurantji Recommends
I love this location. It's a short drive or a nice walk from my work, so I go here often. Well-oiled machine. Everyone who works there is friendly. Ordering ahead on the app is very easy, and my order is always right. Sometimes it's very, very busy, and the drivethru can get pretty backed up. I often just order ahead, park, and pick up inside. Your order comes out just like anyone else's.
Workers are rude they made my drink wrong and didn't even apologize. They were upset with me for complaining.
The staff was very patient. This is also a great place for a business meeting.
People don’t pay attention to customers and smile .They’re like robots . Don’t say enjoy your day . Thank you . They are too busy to pay attention. Always never interacting with customers accept taking order . They all don’t recognize the “people “ and customer service is mostly terrible at most of Starbucks inside especially it’s the Starbucks on copper and I-40 Albuquerque NM surely this one particularly is better service from the reviews I see . ;) idk why it won’t change the location
The person who took my order was great the girl who made my drink did it wrong and was very rude when I asked her to fix it and the tag was correct so not sure why she made it wrong
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