I used to come to this Starbucks a few times a week as it is on my route to work in the mornings. 2 times last week I placed a mobile order as I usually do, I walked in thinking my order would be ready because I typically place my order about 10-15 minutes before arriving. My order wasn’t ready and both times there was a young girl making the drinks and she was just messing around with another coworker until realizing I was standing there and then rushed to make my order. I could have just ordered through the drive through and gotten my drink faster. I started going to the Starbucks on Southern and Unser to avoid dealing with this but I decided to place my mobile order at Unser and McMahon again this morning and sure enough the same girl was there making drinks. I decided to go through the drive through instead of walking in for my mobile order. I got my drink and oatmeal by the time I got to the window but as soon as I took a sip I could tell my order was wrong. I ordered a brown sugar shaken espresso and my drink tasted thick with honey. I couldn’t go back because I needed to be at work but it’s vey disappointing because I never use to have issues at this location until the last couple weeks.
Atmosphere: 1
Food: 2
Service: 1
jaz
The staff here is great. The lady who is usually working Drive-Thru is always so sweet & remembers that my mom likes a straw with her Iced Chai. They care about the quality of their drinks & have remade drinks for me without my request before if they make it wrong or whatever the case may be — vs. other stores who will just give you the messed up drink. The customer service is nice. They are friendly people. I don’t love how early it closes, this is the closest Starbucks to me but I’m loyal because these people care about their job and their customers. And their store. The store is always in amazing shape.
Atmosphere: 5
Food: 5
Service: 5
Kurt
Good spot for meeting a friend near Rio Rancho. Easy to get to from Taylor if you want a change of pace place. Not many outlets, if you're looking to use your computer. But, it is not busy inside after 11am most days. Cool architecture on the outside of the building. Outside seating is plentiful when the weather permits. There's enough parking. The plaza surrounding it has a lot of stuff, so this is a convenient location, as well
Mary Gonzales
I keep giving this store chances and it’s bad every time. Last trip I went inside because my kids needed the bathroom and they didn’t have soap. The barista was nice enough to lend me her personal soap since they had none. Then I waited 30 minutes for one coffee and two pastries. They saw I was struggling with two toddlers in the store and prioritized the drive thru and mobile orders. Tried today and the cold brew tasted so weird. I went to another store and it was perfect. This isn’t the first time my drink was bad. Never again.
Atmosphere: 1
Food: 1
Service: 1
April D. Garcia
I ordered a White Chocolate Mocha and a grilled cheese. The staff was friendly and helped me right away! Which is always nice.
Atmosphere: 5
Food: 5
Service: 5
Anastasia Valdez
I just wanted to comment on how awesome this Starbucks location always is. Not only are the drinks made so much better, but the atmosphere is lovely and the staff is so kind! It is my favorite location and I will go out of my way to visit this one even if it’s not exactly within my route, haha! Management, keep doing what you’re doing. 😊
Atmosphere: 5
Food: 5
Service: 5
Sbard Golden
I've witnessed this Starbucks go through various management changes over the years, but none have been as impactful as the new manager. They've completely turned the store around, implementing the best routines I've seen in the area! The improvements have been remarkable, especially considering how busy this store is. The changes have been beautiful and extremely helpful. It's awesome to see!
Atmosphere: 5
Food: 5
Service: 5
Dale Lackey
The one on golf course is excellent
Sabrina Martinez
I think it's ridiculous you turn me away because I didn't want anything besides water, was even willing to pay for it and you consider me not a customer? Thankfully Dutch Bros down the road still appreciates loyal customers.
Atmosphere: 1
Food: 1
Service: 1
Montana Chester
If you like having to wait 30+ minutes for your drink go here. I have tried multiple times to order ahead here and every time I have to wait astronomically long. So much for 4 minute rule or whatever
Why is this the most horrible starbucks on this side of town? They always get my order wrong, no help with the menu. I asked for a drink with a certain tea, they were out of that tea so I asked for a recommendation and was told "uhhhh I don't know" horrible service customer
Atmosphere: 1
Food: 3
Service: 1
Jordan Larson
By far the slowest starbucks in Albuquerque I've waited here for 30 minutes once for one coffee. If only I could give 0 stars.
Service: 1
Chris Stenger
My White Chocolate Mocha i just picked up tastes like warm water...??? Lame! I hope there is at least caffeine in it... to reply to follow up. Does me no good having driven away for appt. Note, the last time I was at that location my WhChoMo was great!
Atmosphere: 5
Food: 2
Service: 5
David “Cowboy”
Star class
Atmosphere: 5
Food: 5
Service: 5
alexandriaaah
This place is hit or miss, but more miss. I've come here multiple times to order drinks, say my correct order, and leave with the completely wrong thing. I ordered a pumpkin cream cold brew, they give me pumpkin chai. I order a peppermint mocha frappe, they hear mocha cookie crumble? I'm over this store.
I used to come to this Starbucks a few times a week as it is on my route to work in the mornings. 2 times last week I placed a mobile order as I usually do, I walked in thinking my order would be ready because I typically place my order about 10-15 minutes before arriving. My order wasn’t ready and both times there was a young girl making the drinks and she was just messing around with another coworker until realizing I was standing there and then rushed to make my order. I could have just ordered through the drive through and gotten my drink faster. I started going to the Starbucks on Southern and Unser to avoid dealing with this but I decided to place my mobile order at Unser and McMahon again this morning and sure enough the same girl was there making drinks. I decided to go through the drive through instead of walking in for my mobile order. I got my drink and oatmeal by the time I got to the window but as soon as I took a sip I could tell my order was wrong. I ordered a brown sugar shaken espresso and my drink tasted thick with honey. I couldn’t go back because I needed to be at work but it’s vey disappointing because I never use to have issues at this location until the last couple weeks.
Atmosphere: 1
Food: 2
Service: 1
The staff here is great. The lady who is usually working Drive-Thru is always so sweet & remembers that my mom likes a straw with her Iced Chai. They care about the quality of their drinks & have remade drinks for me without my request before if they make it wrong or whatever the case may be — vs. other stores who will just give you the messed up drink. The customer service is nice. They are friendly people. I don’t love how early it closes, this is the closest Starbucks to me but I’m loyal because these people care about their job and their customers. And their store. The store is always in amazing shape.
Atmosphere: 5
Food: 5
Service: 5
Good spot for meeting a friend near Rio Rancho. Easy to get to from Taylor if you want a change of pace place. Not many outlets, if you're looking to use your computer. But, it is not busy inside after 11am most days. Cool architecture on the outside of the building. Outside seating is plentiful when the weather permits. There's enough parking. The plaza surrounding it has a lot of stuff, so this is a convenient location, as well
I keep giving this store chances and it’s bad every time. Last trip I went inside because my kids needed the bathroom and they didn’t have soap. The barista was nice enough to lend me her personal soap since they had none. Then I waited 30 minutes for one coffee and two pastries. They saw I was struggling with two toddlers in the store and prioritized the drive thru and mobile orders. Tried today and the cold brew tasted so weird. I went to another store and it was perfect. This isn’t the first time my drink was bad. Never again.
Atmosphere: 1
Food: 1
Service: 1
I ordered a White Chocolate Mocha and a grilled cheese. The staff was friendly and helped me right away! Which is always nice.
Atmosphere: 5
Food: 5
Service: 5
I just wanted to comment on how awesome this Starbucks location always is. Not only are the drinks made so much better, but the atmosphere is lovely and the staff is so kind! It is my favorite location and I will go out of my way to visit this one even if it’s not exactly within my route, haha! Management, keep doing what you’re doing. 😊
Atmosphere: 5
Food: 5
Service: 5
I've witnessed this Starbucks go through various management changes over the years, but none have been as impactful as the new manager. They've completely turned the store around, implementing the best routines I've seen in the area!
The improvements have been remarkable, especially considering how busy this store is. The changes have been beautiful and extremely helpful. It's awesome to see!
Atmosphere: 5
Food: 5
Service: 5
The one on golf course is excellent
I think it's ridiculous you turn me away because I didn't want anything besides water, was even willing to pay for it and you consider me not a customer? Thankfully Dutch Bros down the road still appreciates loyal customers.
Atmosphere: 1
Food: 1
Service: 1
If you like having to wait 30+ minutes for your drink go here. I have tried multiple times to order ahead here and every time I have to wait astronomically long. So much for 4 minute rule or whatever
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Why is this the most horrible starbucks on this side of town? They always get my order wrong, no help with the menu. I asked for a drink with a certain tea, they were out of that tea so I asked for a recommendation and was told "uhhhh I don't know" horrible service customer
Atmosphere: 1
Food: 3
Service: 1
By far the slowest starbucks in Albuquerque I've waited here for 30 minutes once for one coffee. If only I could give 0 stars.
Service: 1
My White Chocolate Mocha i just picked up tastes like warm water...??? Lame! I hope there is at least caffeine in it... to reply to follow up. Does me no good having driven away for appt. Note, the last time I was at that location my WhChoMo was great!
Atmosphere: 5
Food: 2
Service: 5
Star class
Atmosphere: 5
Food: 5
Service: 5
This place is hit or miss, but more miss. I've come here multiple times to order drinks, say my correct order, and leave with the completely wrong thing. I ordered a pumpkin cream cold brew, they give me pumpkin chai. I order a peppermint mocha frappe, they hear mocha cookie crumble? I'm over this store.
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