Last night I ordered 3 sandwiches online and at check out after selecting to pay with Google pay, it took me back to the screen to select a form of payment. I proceeded to call the store to see if my order was received because I didn't get a confirmation but my card was charged. The girl was unable to find my order and told me they needed a confirmation number to verify my purchase. I went to the store and the guy who talked to me was not willing to give me my food without a confirmation even though I showed him the screen where I placed my order AND my bank information showing where my card was charged. He told me the charge would fall off in a few days and without a confirmation i would need to pay for my food. So I asked if he would honor the coupon that I used online and he told me it was an online exclusive coupon(which it was... But obviously ordering online was not working) feeling frustrated at this workers unwillingness to give me the food I payed for online, I left. Upon returning home I tried again to order the food online with the ONLINE EXCLUSIVE COUPON, and the same thing happened again at the checkout, my card was charged but no order confirmation. So, now I've been charged $40 for 3 subs, I returned back to subway and showed a girl this time what happened, and told her that I wanted my food and I was not willing to pay a 3rd time.... she walked to the back to tell the guy who previously helped me and they finally gave me my food and told me that the app and online ordering is terrible and unreliable and that I'd be better off ordering IN PERSON.Now how does that make sense? Subway sends out online/app exclusive coupons but screws you at check out and then the employees make you jump through hoops just to get the food you paid for not once but TWICE!I'll be sure to keep my eyes on my bank account to see if these two charges "fall off" my account like the guy said they would since I didn't get actual "confirmation" of said orders... Subway needs to get there website and app working properly. The app wouldn't even let me put a sub in my cart hense why I was ordering on the website. For all the inconvenience and hassle of getting my food I definitely don't want to return to subway.
Service: 1
Fallon C.
My favorite subway on the west side! The service was fantastic. They care about how they make your sandwich. They greet you as you walk in. It is clean. I will be back!
Atmosphere: 5
Food: 5
Service: 5
J T
I think the negative reviews are lies! I went to 2 different subways and one was completely out of toppings, and the other was closed for construction. Came to this location as a last resort and the staff was extremely welcoming, the place was clean and there was a full selection of meats and toppings. Staff was very friendly and made my sandwhich exactly how I wanted without any attitude. They asked how my day was going as well which I appreciated. Thank you, we will be back!!
Evee Chavez
It was a very nice experience at this restaurant, service and food were both very good and I believe the persons name that assisted me was Destiny. She was very friendly and made the experience great as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
MIkey Chavez
My sandwich artist was Destiny and she was very polite and made the experience for me and my family at Subway a good one.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Nicki Langewis
Efficient, courteous staff, and as always, tasty sandwiches!
Atmosphere: 4
Food: 5
Service: 5
zach mccormick
They can’t even read and forgot bacon on a spicy Italian with bacon and how is a while company gonna stop toasting their sandwiches y’all lost half of the people who eat there with
Atmosphere: 1
Food: 1
Service: 1
Bill G.
This was the best Subway staff I have encountered. Went in tonight June 25, 2023, and the staff all was courteous and friendly. Wyatt stood out, welcoming customers in and providing good feedback regarding how I was having my sandwiches prepared. I thought he might be the owner's son, because he acted like an owner in how he treated the customers.
RR V
Thiis Subway location is the best, Ashley and Jordan are absolutely amazing they have great customer service they care about their jobs and their customers!
This place is usually good. 4/7/24 @ 6:15pm I walked in & there was literally NO employees out front. I was saying “Hello! Hello?!!” & nobody came out. I went back to my car & sat out front for a few minutes. Finally noticed a guy & girl that showed up behind the counter. I told them I was waiting & they apologized. Unfortunately they didn’t have any veggie pattys (reason I went), so I left & went to Dion’s.
Coachwill Rogatsky
This place I will always go to. The workers seems like all family members which is a good thing ? workers were so helpful and kind!! Keep up the good work ?
Atmosphere: 5
Food: 5
Service: 5
Amanda Vaughn
Consistent and online orders are always correct. Thank you!Vegetarian options: Easy to find if something has hidden dairy/eggs. Easy to order.Dietary restrictions: Good when asked to be careful for food allergies.
Atmosphere: 5
Food: 5
Service: 5
Foodie Albuquerque
Good service here!
Atmosphere: 2
Food: 4
Service: 3
Dominic Grajeda
I visit this particular Subway frequently. Unlike other Subways that frequently run out of ingredients or have limited menus for some reason, I can say I don't think this Subway has ever disappointed me like that. They also always seem to be suffiently staffed. Great work!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Rotisserie-Style Chicken, Black Forest Ham, Spicy Italian, Buffalo Chicken Footlong Regular Sub, Pizza Sub Footlong Regular Sub, Lay’S Classic, Meatball Marinara, Roast Beef, Spicy Italian Melt Footlong Melt, Buffalo Chicken Melt Footlong Melt, Make Any 6 Sub a Chopped Salad Combo, The Boss
Last night I ordered 3 sandwiches online and at check out after selecting to pay with Google pay, it took me back to the screen to select a form of payment. I proceeded to call the store to see if my order was received because I didn't get a confirmation but my card was charged. The girl was unable to find my order and told me they needed a confirmation number to verify my purchase. I went to the store and the guy who talked to me was not willing to give me my food without a confirmation even though I showed him the screen where I placed my order AND my bank information showing where my card was charged. He told me the charge would fall off in a few days and without a confirmation i would need to pay for my food. So I asked if he would honor the coupon that I used online and he told me it was an online exclusive coupon(which it was... But obviously ordering online was not working) feeling frustrated at this workers unwillingness to give me the food I payed for online, I left. Upon returning home I tried again to order the food online with the ONLINE EXCLUSIVE COUPON, and the same thing happened again at the checkout, my card was charged but no order confirmation. So, now I've been charged $40 for 3 subs, I returned back to subway and showed a girl this time what happened, and told her that I wanted my food and I was not willing to pay a 3rd time.... she walked to the back to tell the guy who previously helped me and they finally gave me my food and told me that the app and online ordering is terrible and unreliable and that I'd be better off ordering IN PERSON.Now how does that make sense? Subway sends out online/app exclusive coupons but screws you at check out and then the employees make you jump through hoops just to get the food you paid for not once but TWICE!I'll be sure to keep my eyes on my bank account to see if these two charges "fall off" my account like the guy said they would since I didn't get actual "confirmation" of said orders... Subway needs to get there website and app working properly. The app wouldn't even let me put a sub in my cart hense why I was ordering on the website. For all the inconvenience and hassle of getting my food I definitely don't want to return to subway.
Service: 1
My favorite subway on the west side! The service was fantastic. They care about how they make your sandwich. They greet you as you walk in. It is clean. I will be back!
Atmosphere: 5
Food: 5
Service: 5
I think the negative reviews are lies! I went to 2 different subways and one was completely out of toppings, and the other was closed for construction. Came to this location as a last resort and the staff was extremely welcoming, the place was clean and there was a full selection of meats and toppings. Staff was very friendly and made my sandwhich exactly how I wanted without any attitude. They asked how my day was going as well which I appreciated. Thank you, we will be back!!
It was a very nice experience at this restaurant, service and food were both very good and I believe the persons name that assisted me was Destiny. She was very friendly and made the experience great as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
My sandwich artist was Destiny and she was very polite and made the experience for me and my family at Subway a good one.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Efficient, courteous staff, and as always, tasty sandwiches!
Atmosphere: 4
Food: 5
Service: 5
They can’t even read and forgot bacon on a spicy Italian with bacon and how is a while company gonna stop toasting their sandwiches y’all lost half of the people who eat there with
Atmosphere: 1
Food: 1
Service: 1
This was the best Subway staff I have encountered. Went in tonight June 25, 2023, and the staff all was courteous and friendly. Wyatt stood out, welcoming customers in and providing good feedback regarding how I was having my sandwiches prepared. I thought he might be the owner's son, because he acted like an owner in how he treated the customers.
Thiis Subway location is the best, Ashley and Jordan are absolutely amazing they have great customer service they care about their jobs and their customers!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Italian, Cold Cut Combo
Clean and friendly service!
Restaurantji Recommends
This place is usually good. 4/7/24 @ 6:15pm I walked in & there was literally NO employees out front. I was saying “Hello! Hello?!!” & nobody came out. I went back to my car & sat out front for a few minutes. Finally noticed a guy & girl that showed up behind the counter. I told them I was waiting & they apologized. Unfortunately they didn’t have any veggie pattys (reason I went), so I left & went to Dion’s.
This place I will always go to. The workers seems like all family members which is a good thing ? workers were so helpful and kind!! Keep up the good work ?
Atmosphere: 5
Food: 5
Service: 5
Consistent and online orders are always correct. Thank you!Vegetarian options: Easy to find if something has hidden dairy/eggs. Easy to order.Dietary restrictions: Good when asked to be careful for food allergies.
Atmosphere: 5
Food: 5
Service: 5
Good service here!
Atmosphere: 2
Food: 4
Service: 3
I visit this particular Subway frequently. Unlike other Subways that frequently run out of ingredients or have limited menus for some reason, I can say I don't think this Subway has ever disappointed me like that. They also always seem to be suffiently staffed. Great work!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Rotisserie-Style Chicken, Black Forest Ham, Spicy Italian, Buffalo Chicken Footlong Regular Sub, Pizza Sub Footlong Regular Sub, Lay’S Classic, Meatball Marinara, Roast Beef, Spicy Italian Melt Footlong Melt, Buffalo Chicken Melt Footlong Melt, Make Any 6 Sub a Chopped Salad Combo, The Boss