Absolutely loved it. The attention to detail and service were amazing
Atmosphere: 5
Food: 5
Service: 5
joseph serna
We wanted to hear a live band and dance. So we decided to grab a bite from the Cafe we ordered two nachos and some Posole. It took them some time to get our order to us and the nachos cheese was cold and had way too much jalapeños. We didn’t say anything I was almost finished when I find a cream cheese wrapper on the bottom. I went to tell the cashier and she said let me tell my manager. The manager never came but a cook did and gave me my money back. No sorry let me make you something different poor service.
Atmosphere: 1
Food: 1
Service: 1
Temperent Bendu
PLEASE: I need help!!! Can you find me a cheaper green chile stew ANYWHERE???
NO!! BECAUSE THEY HAVE THE MOST DELICIOUS YET MOST AFFORDABLE GREEN CHILE STEW IN ABQ!!! And it not in a little cup, it's a generous porting in a bowl served on a plate with 3 saltine packs and oyster crackers! Everytime I have gone there the soup is always F🔥 🔥 IN 🔥 F I R E!!! 🙏🏼😭
For $2.99 + tax (only $2.71 total - with a players card which I don't always have on me) whenever I need a pick-me-up or a quick bite this place always treats me right. You can tell the staff love working there and also the carne asada fries and tacos are excellent! I only know this because my friends made me try theirs- because I ONLY ever get the soup!!! I will try any green chile stew on any menu, but until I find a better deal, The Downs Café has my entire heart!!!! 💚 🌶️ 🫑 😍
Atmosphere: 5
Food: 5
Service: 5
Jason
The restaurant being situated inside the casino, in my opinion, took the overall ambiance down a notch or two. The service was extremely friendly, but as there only one person hosting, serving food, tending bar, busing, and whatever else was needed in the front area, the service was very slow. Not in the way a fancy dinner may be experienced as leisurely but as in a breakdown of service. The food was very nice, steak cooked exactly to my request. But in other dishes, too many peppercorns were added, overpowering any other flavor. The setting was quite nice with the Leroy Neiman paintings, chandeliers, upholstered chairs and linen on tables. There were only two other parties as we dined, yet service was still slow. Overall, I do not see myself returning.
Rania
We went for Mother's Day, and the ambience was great and the food was good. But the service was very slow. It took one full hour for the salads to come out after we place the order. We asked the waiter three times where the salads were and he kept forgetting. Finally, when they did come out, they were kind of wilted. Then the entrees came out and they were good, but then we had to remind him again several times for the dessert that came with the meal and for the to go boxes. The food was good but service was not.
Deanna
The service was just too slow for Mother's Day.. it was not crowded either. We arrived at 12 and did not leave til 2 due to the service being extremely slow
Brenda
This was outstanding and we will definitely go again. The food was wonderful and the service was as well.
jim
Food was excellent. Decor pleasant. Waiter was attentive. I am sad that there were not more folks enjoying the Crown Room. Open two nights a week certainly limits attendance and exposure. I hope it improves...its certainly a worthwhile dinner experience.
Gene
The experience was disappointing. A three-hour dinner with lots of waiting. We went at Thanksgiving where they served a limited menu, which may have contributed to the problem, but should have made things easier. The food started out luke warm. We had to ask for everything and then wait. After the initial serving, we asked for gravy for the mashed potatoes and turkey--which arrived 20 minutes later. It should have arrived with dinner. No dinner rolls and then no butter--each another request. The desserts were impressive and tasty, but also took 20 minutes to arrive. Perhaps this was a one-off caused by the unique menu. Luckily, we had good company to pass the time.
RonW
Open tables book and sent 2 confirmation but when we arrived the Crown Room was closed. We ask and were told they have no regular schedule. It was a Friday night at 7:00pM Either the restaurant or open tables need to address this.
Open tables book and sent 2 confirmation but when we arrived the Crown Room was closed. We ask and were told they have no regular schedule. It was a Friday night at 7:00pM Either the restaurant or open tables need to address this.
SamuelM
Wait staff needs training to improve the fine dining experience. We had to ask for most things. Was not offered wine list, coffee with desert and waiter made us feel rushed and entrée was offered before we were done with our salads. I really enjoyed the food quality and the ambience. Please train your staff!
David Bowers
I just recently visited the Downs Cafe and I tried to order fish and chips and payed for my order then they come out and tell me they are out and I have to choose something else because they are no gonna give me my money back so I got chicken tenders then they bring them out to me and they are burnt once again said everything is shut off and no refunds wow take it from me I will never go back to this place I would give zero stars if I could bad for business…
Atmosphere: 1
Food: 1
Service: 3
Antoinette Liberti
I had the green Chile cheeseburger, it was delicious! The Chile didn't make my bun soggy, burger was juicy, fries were good. The lovely cashier had the cutest northerners accent Wisconsin or Minnesota.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Green Chile Cheeseburger
angelicat
Manager is very rude and unprofessional. Wade was behind schedule all night making people who had reservations wait we waited one hour pass reservation time and told we would have to wait because they were not ready not a good valentine's gift thanks
Absolutely loved it. The attention to detail and service were amazing
Atmosphere: 5
Food: 5
Service: 5
We wanted to hear a live band and dance. So we decided to grab a bite from the Cafe we ordered two nachos and some Posole. It took them some time to get our order to us and the nachos cheese was cold and had way too much jalapeños. We didn’t say anything I was almost finished when I find a cream cheese wrapper on the bottom. I went to tell the cashier and she said let me tell my manager. The manager never came but a cook did and gave me my money back. No sorry let me make you something different poor service.
Atmosphere: 1
Food: 1
Service: 1
PLEASE: I need help!!! Can you find me a cheaper green chile stew ANYWHERE???
NO!! BECAUSE THEY HAVE THE MOST DELICIOUS YET MOST AFFORDABLE GREEN CHILE STEW IN ABQ!!! And it not in a little cup, it's a generous porting in a bowl served on a plate with 3 saltine packs and oyster crackers! Everytime I have gone there the soup is always F🔥 🔥 IN 🔥 F I R E!!! 🙏🏼😭
For $2.99 + tax (only $2.71 total - with a players card which I don't always have on me) whenever I need a pick-me-up or a quick bite this place always treats me right. You can tell the staff love working there and also the carne asada fries and tacos are excellent! I only know this because my friends made me try theirs- because I ONLY ever get the soup!!! I will try any green chile stew on any menu, but until I find a better deal, The Downs Café has my entire heart!!!! 💚 🌶️ 🫑 😍
Atmosphere: 5
Food: 5
Service: 5
The restaurant being situated inside the casino, in my opinion, took the overall ambiance down a notch or two. The service was extremely friendly, but as there only one person hosting, serving food, tending bar, busing, and whatever else was needed in the front area, the service was very slow. Not in the way a fancy dinner may be experienced as leisurely but as in a breakdown of service. The food was very nice, steak cooked exactly to my request. But in other dishes, too many peppercorns were added, overpowering any other flavor. The setting was quite nice with the Leroy Neiman paintings, chandeliers, upholstered chairs and linen on tables. There were only two other parties as we dined, yet service was still slow. Overall, I do not see myself returning.
We went for Mother's Day, and the ambience was great and the food was good. But the service was very slow. It took one full hour for the salads to come out after we place the order. We asked the waiter three times where the salads were and he kept forgetting. Finally, when they did come out, they were kind of wilted. Then the entrees came out and they were good, but then we had to remind him again several times for the dessert that came with the meal and for the to go boxes. The food was good but service was not.
The service was just too slow for Mother's Day.. it was not crowded either. We arrived at 12 and did not leave til 2 due to the service being extremely slow
This was outstanding and we will definitely go again. The food was wonderful and the service was as well.
Food was excellent. Decor pleasant. Waiter was attentive. I am sad that there were not more folks enjoying the Crown Room. Open two nights a week certainly limits attendance and exposure. I hope it improves...its certainly a worthwhile dinner experience.
The experience was disappointing. A three-hour dinner with lots of waiting. We went at Thanksgiving where they served a limited menu, which may have contributed to the problem, but should have made things easier. The food started out luke warm. We had to ask for everything and then wait. After the initial serving, we asked for gravy for the mashed potatoes and turkey--which arrived 20 minutes later. It should have arrived with dinner. No dinner rolls and then no butter--each another request. The desserts were impressive and tasty, but also took 20 minutes to arrive. Perhaps this was a one-off caused by the unique menu. Luckily, we had good company to pass the time.
Open tables book and sent 2 confirmation but when we arrived the Crown Room was closed. We ask and were told they have no regular schedule. It was a Friday night at 7:00pM Either the restaurant or open tables need to address this.
Restaurantji Recommends
Open tables book and sent 2 confirmation but when we arrived the Crown Room was closed. We ask and were told they have no regular schedule. It was a Friday night at 7:00pM Either the restaurant or open tables need to address this.
Wait staff needs training to improve the fine dining experience. We had to ask for most things. Was not offered wine list, coffee with desert and waiter made us feel rushed and entrée was offered before we were done with our salads. I really enjoyed the food quality and the ambience. Please train your staff!
I just recently visited the Downs Cafe and I tried to order fish and chips and payed for my order then they come out and tell me they are out and I have to choose something else because they are no gonna give me my money back so I got chicken tenders then they bring them out to me and they are burnt once again said everything is shut off and no refunds wow take it from me I will never go back to this place I would give zero stars if I could bad for business…
Atmosphere: 1
Food: 1
Service: 3
I had the green Chile cheeseburger, it was delicious! The Chile didn't make my bun soggy, burger was juicy, fries were good. The lovely cashier had the cutest northerners accent Wisconsin or Minnesota.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Green Chile Cheeseburger
Manager is very rude and unprofessional. Wade was behind schedule all night making people who had reservations wait we waited one hour pass reservation time and told we would have to wait because they were not ready not a good valentine's gift thanks
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