The restaurant being situated inside the casino, in my opinion, took the overall ambiance down a notch or two. The service was extremely friendly, but as there only one person hosting, serving food, tending bar, busing, and whatever else was needed in the front area, the service was very slow. Not in the way a fancy dinner may be experienced as leisurely but as in a breakdown of service. The food was very nice, steak cooked exactly to my request. But in other dishes, too many peppercorns were added, overpowering any other flavor. The setting was quite nice with the Leroy Neiman paintings, chandeliers, upholstered chairs and linen on tables. There were only two other parties as we dined, yet service was still slow. Overall, I do not see myself returning.
Rania
We went for Mother's Day, and the ambience was great and the food was good. But the service was very slow. It took one full hour for the salads to come out after we place the order. We asked the waiter three times where the salads were and he kept forgetting. Finally, when they did come out, they were kind of wilted. Then the entrees came out and they were good, but then we had to remind him again several times for the dessert that came with the meal and for the to go boxes. The food was good but service was not.
Deanna
The service was just too slow for Mother's Day.. it was not crowded either. We arrived at 12 and did not leave til 2 due to the service being extremely slow
Brenda
This was outstanding and we will definitely go again. The food was wonderful and the service was as well.
jim
Food was excellent. Decor pleasant. Waiter was attentive. I am sad that there were not more folks enjoying the Crown Room. Open two nights a week certainly limits attendance and exposure. I hope it improves...its certainly a worthwhile dinner experience.
Gene
The experience was disappointing. A three-hour dinner with lots of waiting. We went at Thanksgiving where they served a limited menu, which may have contributed to the problem, but should have made things easier. The food started out luke warm. We had to ask for everything and then wait. After the initial serving, we asked for gravy for the mashed potatoes and turkey--which arrived 20 minutes later. It should have arrived with dinner. No dinner rolls and then no butter--each another request. The desserts were impressive and tasty, but also took 20 minutes to arrive. Perhaps this was a one-off caused by the unique menu. Luckily, we had good company to pass the time.
RonW
Open tables book and sent 2 confirmation but when we arrived the Crown Room was closed. We ask and were told they have no regular schedule. It was a Friday night at 7:00pM Either the restaurant or open tables need to address this.
Ron
Open tables book and sent 2 confirmation but when we arrived the Crown Room was closed. We ask and were told they have no regular schedule. It was a Friday night at 7:00pM Either the restaurant or open tables need to address this.
SamuelM
Wait staff needs training to improve the fine dining experience. We had to ask for most things. Was not offered wine list, coffee with desert and waiter made us feel rushed and entrée was offered before we were done with our salads. I really enjoyed the food quality and the ambience. Please train your staff!
David Bowers
I just recently visited the Downs Cafe and I tried to order fish and chips and payed for my order then they come out and tell me they are out and I have to choose something else because they are no gonna give me my money back so I got chicken tenders then they bring them out to me and they are burnt once again said everything is shut off and no refunds wow take it from me I will never go back to this place I would give zero stars if I could bad for business…
I had the green Chile cheeseburger, it was delicious! The Chile didn't make my bun soggy, burger was juicy, fries were good. The lovely cashier had the cutest northerners accent Wisconsin or Minnesota.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Green Chile Cheeseburger
angelicat
Manager is very rude and unprofessional. Wade was behind schedule all night making people who had reservations wait we waited one hour pass reservation time and told we would have to wait because they were not ready not a good valentine's gift thanks
Our reservation was for 6:15 didn't get seated until 6:45. Sat down for 20 min and no one has acknowledged us! Had to wave the busboy to call a waiter to take our drink order and we already knew what we wanted to order for our dinner but they still took at least 15 min go come by our table. Busboy finally came by again and asked us for our drinks and the. He said the waiter would be by to take our dinner order. So we waited and waited finally Our drink were brought out but still waited. Finally close to 8 pm they took our order. The waiter said how sorry he was but they were really busy and it was they first day open since Covid pandemic so it was a lot. No manager came by the whole night to ask how everything was which I thought was strange since the place is small and only 15 tables. Good was very good and great taste but service was horrible.
Susan Martinez
Lady who took our order was great ..The greasy old granny who brought our order to the table sucked . Got mad at me cause the order was wrong .Apparently she’s the manager. The younger girl might May have sniffed glue. The food is pretty decent . The service sucked . She came back to the table to say sorry but should not have acted that way .
Atmosphere: 3
Food: 4
Service: 1
Grant
After driving 55 minutes to spend a fun evening at the downs we get hungry. In the downs Cafe we were subject to the most incoherent staff member I have only seen in films. Looking at the menu we notice an item that didn't look like the one we got last time. It's seems the phrase, "how do we get nachos that look like that because last time it looked like an overpriced gas station nacho". This poor lady was so confused she describes what we had last time. As they come out they look like the picture. Maybe that's what should be done before hiring...match pictures. The receipt says her name is Diamond. Now she has failed at 2 jobs. Kicked out the dollar bill hotel and got lost at the what r nachos inn.
The restaurant being situated inside the casino, in my opinion, took the overall ambiance down a notch or two. The service was extremely friendly, but as there only one person hosting, serving food, tending bar, busing, and whatever else was needed in the front area, the service was very slow. Not in the way a fancy dinner may be experienced as leisurely but as in a breakdown of service. The food was very nice, steak cooked exactly to my request. But in other dishes, too many peppercorns were added, overpowering any other flavor. The setting was quite nice with the Leroy Neiman paintings, chandeliers, upholstered chairs and linen on tables. There were only two other parties as we dined, yet service was still slow. Overall, I do not see myself returning.
We went for Mother's Day, and the ambience was great and the food was good. But the service was very slow. It took one full hour for the salads to come out after we place the order. We asked the waiter three times where the salads were and he kept forgetting. Finally, when they did come out, they were kind of wilted. Then the entrees came out and they were good, but then we had to remind him again several times for the dessert that came with the meal and for the to go boxes. The food was good but service was not.
The service was just too slow for Mother's Day.. it was not crowded either. We arrived at 12 and did not leave til 2 due to the service being extremely slow
This was outstanding and we will definitely go again. The food was wonderful and the service was as well.
Food was excellent. Decor pleasant. Waiter was attentive. I am sad that there were not more folks enjoying the Crown Room. Open two nights a week certainly limits attendance and exposure. I hope it improves...its certainly a worthwhile dinner experience.
The experience was disappointing. A three-hour dinner with lots of waiting. We went at Thanksgiving where they served a limited menu, which may have contributed to the problem, but should have made things easier. The food started out luke warm. We had to ask for everything and then wait. After the initial serving, we asked for gravy for the mashed potatoes and turkey--which arrived 20 minutes later. It should have arrived with dinner. No dinner rolls and then no butter--each another request. The desserts were impressive and tasty, but also took 20 minutes to arrive. Perhaps this was a one-off caused by the unique menu. Luckily, we had good company to pass the time.
Open tables book and sent 2 confirmation but when we arrived the Crown Room was closed. We ask and were told they have no regular schedule. It was a Friday night at 7:00pM Either the restaurant or open tables need to address this.
Open tables book and sent 2 confirmation but when we arrived the Crown Room was closed. We ask and were told they have no regular schedule. It was a Friday night at 7:00pM Either the restaurant or open tables need to address this.
Wait staff needs training to improve the fine dining experience. We had to ask for most things. Was not offered wine list, coffee with desert and waiter made us feel rushed and entrée was offered before we were done with our salads. I really enjoyed the food quality and the ambience. Please train your staff!
I just recently visited the Downs Cafe and I tried to order fish and chips and payed for my order then they come out and tell me they are out and I have to choose something else because they are no gonna give me my money back so I got chicken tenders then they bring them out to me and they are burnt once again said everything is shut off and no refunds wow take it from me I will never go back to this place I would give zero stars if I could bad for business…
Atmosphere: 1
Food: 1
Service: 3
Restaurantji Recommends
I had the green Chile cheeseburger, it was delicious! The Chile didn't make my bun soggy, burger was juicy, fries were good. The lovely cashier had the cutest northerners accent Wisconsin or Minnesota.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Green Chile Cheeseburger
Manager is very rude and unprofessional. Wade was behind schedule all night making people who had reservations wait we waited one hour pass reservation time and told we would have to wait because they were not ready not a good valentine's gift thanks
Our reservation was for 6:15 didn't get seated until 6:45. Sat down for 20 min and no one has acknowledged us! Had to wave the busboy to call a waiter to take our drink order and we already knew what we wanted to order for our dinner but they still took at least 15 min go come by our table. Busboy finally came by again and asked us for our drinks and the. He said the waiter would be by to take our dinner order. So we waited and waited finally Our drink were brought out but still waited. Finally close to 8 pm they took our order. The waiter said how sorry he was but they were really busy and it was they first day open since Covid pandemic so it was a lot. No manager came by the whole night to ask how everything was which I thought was strange since the place is small and only 15 tables. Good was very good and great taste but service was horrible.
Lady who took our order was great ..The greasy old granny who brought our order to the table sucked . Got mad at me cause the order was wrong .Apparently she’s the manager. The younger girl might May have sniffed glue. The food is pretty decent . The service sucked . She came back to the table to say sorry but should not have acted that way .
Atmosphere: 3
Food: 4
Service: 1
After driving 55 minutes to spend a fun evening at the downs we get hungry. In the downs Cafe we were subject to the most incoherent staff member I have only seen in films. Looking at the menu we notice an item that didn't look like the one we got last time. It's seems the phrase, "how do we get nachos that look like that because last time it looked like an overpriced gas station nacho". This poor lady was so confused she describes what we had last time. As they come out they look like the picture. Maybe that's what should be done before hiring...match pictures. The receipt says her name is Diamond. Now she has failed at 2 jobs. Kicked out the dollar bill hotel and got lost at the what r nachos inn.
Atmosphere: 3
Food: 1
Service: 1
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