This morning I went to Walmart on Academy at approximately 6:35 to pick up some things for the work week. Apparently in an effort to minimize labor costs they only have the last register open, you know the one where they sell tobacco and liquor, because Walmart doesn't have enough money already. None of the 12 or so self checkouts are open, just one cashier. So as I get to the register, there are two customers already in line checking out. As it becomes my turn to check out, the young lady with a heart tattoo across her chest seams nice enough. She greats me with a "good morning", which in today's day in age is a miracle in itself. She scans my items and now it's time to process my debit card. Now what happened the week prior at the same register, for some reason my chip does not work. So what happened was the lady made me attempt to rum my card through the chip reader 3 times, after that I was able to swipe my card. Fast forward back to this morning, apparently this young lady was not made familiar with this procedure. So now there are more customers lining up behind me because this process is not going as smoothly as last week. I ask the cashier if she would call the manager to assist with the situation. She does something with the phone, but says nothing into it. I ask if she can void my purchase to assist the customers behind me, the customers thank me for my offer. I start pacing now, because I'm worried I'll be late for work at 7:00. So a about a minute passes, and I ask the cashier if she actually called anyone because I didn't hear any announcement made. She then says, "well I tried". Which I reply "try again". So she walks over to the eye care store and makes a loud speaker announcement "Can I please have a manager come to register 9", which I hear. So now a few minutes pass, and I'm pacing around and notice a gentlemen with a blue vest with a white button shirt walk to the front of the store and stand there a look around. Maybe he doesn't know where register 9 nine is. So I walk up to him and ask if he's the manager, he replies yes. I quickly explain the situation to him and tell him I need his assistance with processing my purchase. He walks over to the register and inserts a key, and does what the cashier the week prior did, which is make me attempt to run my chip three times, and then swipe. As we are finishing up with the process, I say to the manager Daniel, "It shouldn't be this hard for me to give you my money". Which he replies "Well maybe you should get a new card". Not "Sorry for the inconvenience sir", or "We'll look into why your card does not work at the register". I deal with customers in my line of work and I would never speak to customer the way Daniel spoke to me. I will never as long as I live go into that store for anything ever again.
Tobei K.
As far as Walmarts go, this one isn't bad. The shelves are kept stocked and it's easy to find what you want. As far as I can tell, the location was kept fairly clean as well. My interaction with the employees was pleasant. Even when my friend had to go back to the car to get his wallet, the cashier didn't seem bothered by it at all. In the end, we were able to find everything we came in for and got a few snacks too. This Walmart has a Subway instead of a McDonald's too, which I definitely prefer. If you need to shop for necessities and are in the area, definitely stop by.
Mary Ann W.
Had a most unpleasant experience in front of the store this morning. A den of cub scouts were harassing customers, demanding donations. When I nicely explained to them that if their parents wanted them to be in scouts they should being willing to pay for it. An overweight woman in a scout leaders' uniform let me know it was very expensive, that she had to pay $40 a year for her child to be in scouts and she was a leader. I said, that's your choice. She started beating her chest, literally, and saying we are all single mothers out here, you know how difficult it is to find a good man, no I said, I don't. I've been married to a good man for 56 years and he wasn't that difficult to find at all. I am an elderly handicapped woman who has a great deal of trouble walking. Walmart has always been a pleasant place to shop, but not when they are letting these people control the flow into and out of their store.
Leah O.
Went in today at 7:00 pm did my usual shopping, was going through the check out and my son needed to use the bathroom... with my hands tied I allowed my child to use the bathroom by himself adding that he needed to use the women's. Finished checking out my child meets me maybe 15 feet away at a register to inform me that an employee said he had to "get out" and use the mens bathroom. I went to the women's bathroom to see if this said employee was in the bathroom, was met by a lovely women named DAWN, who not only came off rude and short but had the nerve to laugh in my face after I said " please do not tell my child what restroom he can and can't use" she then made me follow her to a Assistant manager STEPHANIE who said that my child using the women's bathroom was not okay, that my child who is 8 should use the mens, and that my CHILD made A GROWN women feel uncomfortable using the bathroom at the same time as her. So not only did Walmart deny my child the use of a restroom because there employee ( A grown ) women but they subsequently labeled my 8 year old a threat or pervert. The assistant manager only after the employee walked away said " she ( dawn ) should have not said anything to your child" and when questioned why she didn't say that to DAWN I was told that she wasn't going to scold her employee in front of me. I am beyond pissed and will be calling every manager leaving messages, calling corporate to let them now of the situation. Walmart you need to do a better job with your employees, I will NEVER shop here again.
Eric A.
Just needed to return two items. Took 30 minutes just to get to the front of the line. The rep was very nice but too long just to return two items
David C.
A pleasant experience today. Got in and out through the garden center. I went in around 4:10 and that seemed to be a calm time, I'll have to remember that. Bought toothbrushes and some otc meds for flu. I had to use the mens room, clean. Floors clean as well. Checked out and left.
Bob W.
Wow this store is a mess. Bernadette is one of the most nasty ladies i have ever spoke to. Walmart needs to look into the relationship of Bernadette and the store manager. When i tried to tell him about the way i was treated he got mad at me!? He did not show 1 cent of concern and you could tell was just counting down the seconds till i left. What this store could not do i was able to get done without any issues at all 3 Coors store in Albuquerque. So yes these other Walmart's will get my money and the Academy Store will get a BBB complaint. I am sure it will get nowhere cause they have a clown of a boss running that store. PS: If nothing is done at least tell Bernadette to shower before she comes into work. I am not trying to be rude. Someone needs to say something, others customers have to smell that!
Eleana Z.
This Walmart is very poorly stocked and the registers are always sparsely manned. Twice in a row within a week, I have come here during the day at approximately 10 am and they only have one register open.
Jody W.
Pleasant experience. Polite lady at the register. The store had exactly what I was looking for. I asked a sales clerk where aprons were and she led me to them. The store was clean and not crowded . Of course , I didn't try to rip them off like some of the other people that left reviews here did by trying to return merchandise with out a receipt.
J. S.
It's definitely a Walmart. Shopped here today and it was busy and crowded. Got it & got out somewhat quickly. The stores layout is good with a nice flow to it. Out of all the associates in there, not one of them greeted us for the 30 mins we shopped. Some better than usual deals & selection available. Customer service is non-existent, but we got what we needed.
I have had great luck with the produce and fruit being of high quality and freshness. Get their app for additional savings on competitor match pricing in the way of a cash rebate building cash back..
shawn watson
Just a normal walmart
David K.
I couldn't give zero stars so this will have to do. I went to return a few items and they told me they can only return up to $50 worth of items without a receipt. Their return policy says absolutely nothing about that. They don't even follow their own policies for returns and the lady behind the customer service desk was just rude from the beginning.
Ray C.
I'm pretty stoked about this location. I do come around in the later hours so it is a lot more peaceful and don't get the full experience of busyness although so far every encounter I have had here has been quite pleasant. The staff has been very helpful, kind, communicative and respectful by all means. Props to these dudes for sure.
Jeff M.
Walmart is like pooping, it stinks but it's a necessary evil of life. However, this wal mart is like a backed up toilet with no plunger in sight. The employees here are special - they go to great lengths to make sure they treat you worse than any other wal-mart in sight. Managers here are aplenty - just look for a cute girl stocking shelves and you will find a manager nearby hitting on them. Perhaps the greatest feather in their cap is that they constantly screw up Walmart.com. It's easy - an order comes in, you fill it. Nope these folks can foul that up like an outhouse in a summer day. Now off to Target for toilet paper and a plunger.
This morning I went to Walmart on Academy at approximately 6:35 to pick up some things for the work week. Apparently in an effort to minimize labor costs they only have the last register open, you know the one where they sell tobacco and liquor, because Walmart doesn't have enough money already. None of the 12 or so self checkouts are open, just one cashier. So as I get to the register, there are two customers already in line checking out. As it becomes my turn to check out, the young lady with a heart tattoo across her chest seams nice enough. She greats me with a "good morning", which in today's day in age is a miracle in itself. She scans my items and now it's time to process my debit card. Now what happened the week prior at the same register, for some reason my chip does not work. So what happened was the lady made me attempt to rum my card through the chip reader 3 times, after that I was able to swipe my card. Fast forward back to this morning, apparently this young lady was not made familiar with this procedure. So now there are more customers lining up behind me because this process is not going as smoothly as last week. I ask the cashier if she would call the manager to assist with the situation. She does something with the phone, but says nothing into it. I ask if she can void my purchase to assist the customers behind me, the customers thank me for my offer. I start pacing now, because I'm worried I'll be late for work at 7:00. So a about a minute passes, and I ask the cashier if she actually called anyone because I didn't hear any announcement made. She then says, "well I tried". Which I reply "try again". So she walks over to the eye care store and makes a loud speaker announcement "Can I please have a manager come to register 9", which I hear. So now a few minutes pass, and I'm pacing around and notice a gentlemen with a blue vest with a white button shirt walk to the front of the store and stand there a look around. Maybe he doesn't know where register 9 nine is. So I walk up to him and ask if he's the manager, he replies yes. I quickly explain the situation to him and tell him I need his assistance with processing my purchase. He walks over to the register and inserts a key, and does what the cashier the week prior did, which is make me attempt to run my chip three times, and then swipe. As we are finishing up with the process, I say to the manager Daniel, "It shouldn't be this hard for me to give you my money". Which he replies "Well maybe you should get a new card". Not "Sorry for the inconvenience sir", or "We'll look into why your card does not work at the register". I deal with customers in my line of work and I would never speak to customer the way Daniel spoke to me. I will never as long as I live go into that store for anything ever again.
As far as Walmarts go, this one isn't bad. The shelves are kept stocked and it's easy to find what you want. As far as I can tell, the location was kept fairly clean as well. My interaction with the employees was pleasant. Even when my friend had to go back to the car to get his wallet, the cashier didn't seem bothered by it at all. In the end, we were able to find everything we came in for and got a few snacks too. This Walmart has a Subway instead of a McDonald's too, which I definitely prefer. If you need to shop for necessities and are in the area, definitely stop by.
Had a most unpleasant experience in front of the store this morning. A den of cub scouts were harassing customers, demanding donations. When I nicely explained to them that if their parents wanted them to be in scouts they should being willing to pay for it. An overweight woman in a scout leaders' uniform let me know it was very expensive, that she had to pay $40 a year for her child to be in scouts and she was a leader. I said, that's your choice. She started beating her chest, literally, and saying we are all single mothers out here, you know how difficult it is to find a good man, no I said, I don't. I've been married to a good man for 56 years and he wasn't that difficult to find at all. I am an elderly handicapped woman who has a great deal of trouble walking. Walmart has always been a pleasant place to shop, but not when they are letting these people control the flow into and out of their store.
Went in today at 7:00 pm did my usual shopping, was going through the check out and my son needed to use the bathroom... with my hands tied I allowed my child to use the bathroom by himself adding that he needed to use the women's. Finished checking out my child meets me maybe 15 feet away at a register to inform me that an employee said he had to "get out" and use the mens bathroom. I went to the women's bathroom to see if this said employee was in the bathroom, was met by a lovely women named DAWN, who not only came off rude and short but had the nerve to laugh in my face after I said " please do not tell my child what restroom he can and can't use" she then made me follow her to a Assistant manager STEPHANIE who said that my child using the women's bathroom was not okay, that my child who is 8 should use the mens, and that my CHILD made A GROWN women feel uncomfortable using the bathroom at the same time as her. So not only did Walmart deny my child the use of a restroom because there employee ( A grown ) women but they subsequently labeled my 8 year old a threat or pervert. The assistant manager only after the employee walked away said " she ( dawn ) should have not said anything to your child" and when questioned why she didn't say that to DAWN I was told that she wasn't going to scold her employee in front of me. I am beyond pissed and will be calling every manager leaving messages, calling corporate to let them now of the situation. Walmart you need to do a better job with your employees, I will NEVER shop here again.
Just needed to return two items. Took 30 minutes just to get to the front of the line. The rep was very nice but too long just to return two items
A pleasant experience today. Got in and out through the garden center. I went in around 4:10 and that seemed to be a calm time, I'll have to remember that. Bought toothbrushes and some otc meds for flu. I had to use the mens room, clean. Floors clean as well. Checked out and left.
Wow this store is a mess. Bernadette is one of the most nasty ladies i have ever spoke to. Walmart needs to look into the relationship of Bernadette and the store manager. When i tried to tell him about the way i was treated he got mad at me!? He did not show 1 cent of concern and you could tell was just counting down the seconds till i left. What this store could not do i was able to get done without any issues at all 3 Coors store in Albuquerque. So yes these other Walmart's will get my money and the Academy Store will get a BBB complaint. I am sure it will get nowhere cause they have a clown of a boss running that store. PS: If nothing is done at least tell Bernadette to shower before she comes into work. I am not trying to be rude. Someone needs to say something, others customers have to smell that!
This Walmart is very poorly stocked and the registers are always sparsely manned. Twice in a row within a week, I have come here during the day at approximately 10 am and they only have one register open.
Pleasant experience. Polite lady at the register. The store had exactly what I was looking for. I asked a sales clerk where aprons were and she led me to them. The store was clean and not crowded . Of course , I didn't try to rip them off like some of the other people that left reviews here did by trying to return merchandise with out a receipt.
It's definitely a Walmart. Shopped here today and it was busy and crowded. Got it & got out somewhat quickly. The stores layout is good with a nice flow to it. Out of all the associates in there, not one of them greeted us for the 30 mins we shopped. Some better than usual deals & selection available. Customer service is non-existent, but we got what we needed.
Restaurantji Recommends
I have had great luck with the produce and fruit being of high quality and freshness. Get their app for additional savings on competitor match pricing in the way of a cash rebate building cash back..
Just a normal walmart
I couldn't give zero stars so this will have to do. I went to return a few items and they told me they can only return up to $50 worth of items without a receipt. Their return policy says absolutely nothing about that. They don't even follow their own policies for returns and the lady behind the customer service desk was just rude from the beginning.
I'm pretty stoked about this location. I do come around in the later hours so it is a lot more peaceful and don't get the full experience of busyness although so far every encounter I have had here has been quite pleasant. The staff has been very helpful, kind, communicative and respectful by all means. Props to these dudes for sure.
Walmart is like pooping, it stinks but it's a necessary evil of life. However, this wal mart is like a backed up toilet with no plunger in sight. The employees here are special - they go to great lengths to make sure they treat you worse than any other wal-mart in sight. Managers here are aplenty - just look for a cute girl stocking shelves and you will find a manager nearby hitting on them. Perhaps the greatest feather in their cap is that they constantly screw up Walmart.com. It's easy - an order comes in, you fill it. Nope these folks can foul that up like an outhouse in a summer day. Now off to Target for toilet paper and a plunger.