Beware Beware Beware Seems that all there 5 star reviews are coming from an employee acting like a customer
Would give 0 stars if allowed. Came in spent about 50 dollars, got home to find 1 of my meals with no cheese which is totally understandable, but when I call the store and the employees hang up 4 times on me. When I get back to drive thru I was told they didn't hang up on me I told her I have the calls on my phone to show and she used excuse of phone being unplugged. Definitely will not be coming back here to the simple fact of being hung up on x4 times and being talked to rudely. It definitely wasn't about the cheese
Update after receiving my meal I wad told by the crew member next time this happens just slap a piece of cheese on it at home, unm really I'm a paying customer I should get meal how I ordered it. Friends and family use any other location besides Juan Tabo Can't even trust to eat the sandwich that was remade
Atmosphere: 1
Food: 1
Service: 1
Mary Lee Fletcher
This is my favorite Wendy's in Albuquerque. They have always gotten my order correct and always give napkins and straws. Always friendly! Keep up the great job.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Cheese Fries, Chili, Jr Bacon Cheeseburger
joe aceves
Burgers are still great just wish they would quit shrinking
Atmosphere: 5
Food: 5
Service: 5
Nicholas Phelps
Shut up around 11:44 p.m. no one answered there was someone inside. Drove by the drive-thru window and it said open till 1:00 a.m. no one acknowledged me
Atmosphere: 1
Food: 3
Service: 1
Secilia Tullos
Literally everytime i come here something is wrong and its annoying. From them not taking card and only accepting exact cash, to literally taking TWENTY MINUTES with a person in front of us (we left and didn't even get our food cuz it would've taken us another 20 we got things to do) , and it being extremely rude staff im tired of wendys selling overpriced food with trash service.
Aron Kruchoski
I love Wendy's, but this is the worst location by far. I'm sure they're under staffed, but I can only imagine that's an issue with management. Slow service and subpar food.
Atmosphere: 3
Food: 3
Service: 1
TheFifthAce Association
They didn't have anything available. No chili, no nugs, no ice cream, when I asked what they did have... "Burgers" cool, I'll be sure to head somewhere else next time, I can get a "burger" anywhere.
Atmosphere: 1
Food: 1
Service: 1
Philip Sauer
The food is always old and stale here
Tom Valentin
I got the double mushroom burger it was the worse burger cold n slapped the fries were so old n cold firt time here n I'll never ever come in back also I won't recommend this place
Atmosphere: 1
Food: 1
Service: 1
The Canabians
Went at 7:30 and lobby is closed. So I canceled my mobile order (lost revenue). I went to the drive thru and was told, "so we don't have to clean it later," by a quite rude kid. I asked where one that was open was located and he told me to drive up and down Wyoming, Eubank, and Montgomery till I found one. The franchise owner does not care at all, I'd hate to imagine the kitchen conditions based on the customer service
Waiting in drive thru line last (X3) times has been 20mins or more.
Atmosphere: 1
Food: 2
Service: 1
Chelsey Spotted Tail
I’m sorry but a lot of these fast food places SUCK at door dash food orders. My god, I ordered the same thing three times before I finally got what I wanted. That makes me upset because door dash is expensive and my kid was super hungry and asked why all his food wasn’t in our order. That’s a lot of money to be paying for fast food places to mess them up. I end up getting mad at my door dash driver but it’s not their fault it is your guys responsibility to make sure everything is included in our orders. I don’t door dash often because of this reason good golly it’s not a race but at least make sure everything is included! We pay for it
Atmosphere: 1
Food: 1
Service: 1
محمد مهدي الساعدي Mohamed Alsaadi
Orders are wrong 99% of the time.. been here multiple times in the drive through. Hopefully wendys pay their employees a little more so they get better quality people. It's at least $40 now for every time you get fast food so please get it right. It ain't that hard. Burgers and frys.. if you can't get that right ... i feel sorry for you
Frank Gomez
Tried to make an order 8:10 10/25/2024. The lady working drive through was rushing and cursing at us to the point we left after the order because we don’t want someone who can’t handle themself handling my food obsoletely no way is that lady touching my food.
Atmosphere: 1
Food: 1
Service: 1
Harry. Smith
Just went there 35minutes ago to buy and eat lunch but it looks like they are closing down. All the doors were locked up. Other people in cars were driving up and another customer was going there also but they are closed up. I will go and eat at the Wendy's on Montgomery.
Beware Beware Beware
Seems that all there 5 star reviews are coming from an employee acting like a customer
Would give 0 stars if allowed. Came in spent about 50 dollars, got home to find 1 of my meals with no cheese which is totally understandable, but when I call the store and the employees hang up 4 times on me. When I get back to drive thru I was told they didn't hang up on me I told her I have the calls on my phone to show and she used excuse of phone being unplugged.
Definitely will not be coming back here to the simple fact of being hung up on x4 times and being talked to rudely.
It definitely wasn't about the cheese
Update after receiving my meal I wad told by the crew member next time this happens just slap a piece of cheese on it at home, unm really I'm a paying customer I should get meal how I ordered it.
Friends and family use any other location besides Juan Tabo
Can't even trust to eat the sandwich that was remade
Atmosphere: 1
Food: 1
Service: 1
This is my favorite Wendy's in Albuquerque.
They have always gotten my order correct and always give napkins and straws. Always friendly! Keep up the great job.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Cheese Fries, Chili, Jr Bacon Cheeseburger
Burgers are still great just wish they would quit shrinking
Atmosphere: 5
Food: 5
Service: 5
Shut up around 11:44 p.m. no one answered there was someone inside. Drove by the drive-thru window and it said open till 1:00 a.m. no one acknowledged me
Atmosphere: 1
Food: 3
Service: 1
Literally everytime i come here something is wrong and its annoying. From them not taking card and only accepting exact cash, to literally taking TWENTY MINUTES with a person in front of us (we left and didn't even get our food cuz it would've taken us another 20 we got things to do) , and it being extremely rude staff im tired of wendys selling overpriced food with trash service.
I love Wendy's, but this is the worst location by far. I'm sure they're under staffed, but I can only imagine that's an issue with management. Slow service and subpar food.
Atmosphere: 3
Food: 3
Service: 1
They didn't have anything available. No chili, no nugs, no ice cream, when I asked what they did have... "Burgers" cool, I'll be sure to head somewhere else next time, I can get a "burger" anywhere.
Atmosphere: 1
Food: 1
Service: 1
The food is always old and stale here
I got the double mushroom burger it was the worse burger cold n slapped the fries were so old n cold firt time here n I'll never ever come in back also I won't recommend this place
Atmosphere: 1
Food: 1
Service: 1
Went at 7:30 and lobby is closed. So I canceled my mobile order (lost revenue). I went to the drive thru and was told, "so we don't have to clean it later," by a quite rude kid. I asked where one that was open was located and he told me to drive up and down Wyoming, Eubank, and Montgomery till I found one. The franchise owner does not care at all, I'd hate to imagine the kitchen conditions based on the customer service
Restaurantji Recommends
Waiting in drive thru line last (X3) times has been 20mins or more.
Atmosphere: 1
Food: 2
Service: 1
I’m sorry but a lot of these fast food places SUCK at door dash food orders. My god, I ordered the same thing three times before I finally got what I wanted. That makes me upset because door dash is expensive and my kid was super hungry and asked why all his food wasn’t in our order. That’s a lot of money to be paying for fast food places to mess them up. I end up getting mad at my door dash driver but it’s not their fault it is your guys responsibility to make sure everything is included in our orders. I don’t door dash often because of this reason good golly it’s not a race but at least make sure everything is included! We pay for it
Atmosphere: 1
Food: 1
Service: 1
Orders are wrong 99% of the time.. been here multiple times in the drive through.
Hopefully wendys pay their employees a little more so they get better quality people. It's at least $40 now for every time you get fast food so please get it right. It ain't that hard. Burgers and frys.. if you can't get that right ... i feel sorry for you
Tried to make an order 8:10 10/25/2024. The lady working drive through was rushing and cursing at us to the point we left after the order because we don’t want someone who can’t handle themself handling my food obsoletely no way is that lady touching my food.
Atmosphere: 1
Food: 1
Service: 1
Just went there 35minutes ago to buy and eat lunch but it looks like they are closing down. All the doors were locked up. Other people in cars were driving up and another customer was going there also but they are closed up. I will go and eat at the Wendy's on Montgomery.
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