So I stopped there tonight ordered a Gyro combo and a five piece chicken strip combo both with curly fries large they had me pull up and brought me out the food as soon as the bag was in my hand I reached in to grab some curly fries and I put it in my mouth and it was hard as a rock. I pulled away thinking well maybe it’s just the top couple. So I continue to drive home well before I got to my house, I realized both boxes of fries were like rocks super hard so I called the manager and she looked up my order and told me it had been 20 minutes since I ordered it they’re not gonna be fresh that long fine yeah I may have ordered it 20 minutes ago, but I only live nine minutes away from the store, which means it took them 11 minutes just to get me my food and like I said the first one I tried was before I even left their parking lot. She did offer free fries on my next visit so I’ll give her that but at the same time she made it seem as if it was my fault that they were hard because I had ordered them 20 minutes ago, which is not true given the fact that the entire ride of a whole nine minutes I was trying to find soft ones in the box and was unable to find any I have had a few of these instances at this location. I think this was the final straw for me. I will no longer be going to this location as it appears there is no accountability after spending $26 on a meal and the only thing I ate was a Gyro. My son had his five piece but really I go there for the fries anyway I’m starting to ramble. Hope this review helps be sure to ask for fresh fries.
Atmosphere: 3
Food: 2
Service: 1
W Blush
Very loud and very rude employee
Atmosphere: 1
Food: 1
Service: 1
Celeste Ruppelt
Stopped in dinnertime, to buy lunch for tomorrow. We have discovered that if properly refrigerated, the Classic Roast Beef sandwich is excellent cold. An iced cooler kept it cold and fresh until we were ready the next day.
Atmosphere: 4
Food: 4
Service: 4
christopher ladd
Stopped by as only of the late places to get food. Receipt says Freddie, But gentleman with long hair pulled up under his hat, glasses, and tattoos, was super nice and cordial. Made this stop much more than your average fast food encounter. He was awesome.
Service: 5
Dylan Wood
Some really poor customer service here. Ordered a ham and swiss, but got a loaded Italian. When I told Shiela about the mistake, she insisted I'd said loaded Italian, basically telling me it was *my* mistake. Not only do I know what I said, but Shiela also committed a cardinal sin of customer service by trying to tell me I was wrong. Another employee (I can't remember her name. Sorry!) did a decent job of trying to make it right, which I did appreciate, but it's still hard to overlook the initial rudeness. I won't be coming back and I wouldn't recommend for any self respecting person to come here.
Atmosphere: 1
Food: 2
Service: 1
Bernice Montoya
Wow, I am absolutely blown away! I have been working graveyards for four years and I can honestly say I just had the best customer service experience EVER! The two men working were awake, happy and working as a team. So friendly and kind I can't believe this happened in Belen!
Arby's is the only 24 hour restaurant in Belen. Usually when I have to go there the crew is trying not to work. They keep the drive thru menu dark so you have to go in. The friendly gentleman said that's only when they're short staffed, umm no. I have gone with 2 or 3 people working and they have the sign off stating they can't hear orders at night. It's way more quiet than during the day and it's open during the day.
Thank you whoever you are for restoring my faith in humanity! 👏
Atmosphere: 5
Food: 5
Service: 5
Alejandro Esparza
Should of read the reviews first. Price disolayed: $7.59 for a breakfast meal, was oferred medium or large. Chose medium. Charge: $8.59+tax. ??? Asked about the price, but told me that price was for small size. ????? Was never offerred that size. What a way to do business. 2 stars because food was just made and it tasted good.
Sir Joshua
Very prompt and professional service, the food was amazing omg I forgot how much I love Arby's
Atmosphere: 5
Food: 5
Service: 5
Sonny Parra
Had to stop to fuel up and grab a quick meal. Nice place to take a break when traveling 👌
I asked for the gyro rostbeaf, and than they asked if I wanted the clasik rostbeaf, why would they do that when you asked for the gyro
Atmosphere: 5
Food: 4
Service: 3
Tyler S
Tried the brisket and man I wouldn't even give it to my dog it's so bad.
Atmosphere: 3
Food: 1
Service: 4
Ehsan Daniz
🤢🥴
Bradley Ryan
The food is always good and if your up late and in the need of a chicken sandwich or some loaded fries arby is the place to hit up at 3 am for milkshake shout out to Lucy... and Sheila ... and the rest of the crew at Arby's ....
Atmosphere: 5
Food: 5
Service: 5
Harmony Martinez
Looking at the reviews I see that they are a little older. Visted today 05-02-2025 for lunch around 11:45am I ordered the chicken sandwich meal with cheese everything was fresh chicken and veggies was on point curly fries were cooked enough for them be crispy the chicken was just right 😋 .
24 hrs??? Never open when I pass thru
So I stopped there tonight ordered a Gyro combo and a five piece chicken strip combo both with curly fries large they had me pull up and brought me out the food as soon as the bag was in my hand I reached in to grab some curly fries and I put it in my mouth and it was hard as a rock. I pulled away thinking well maybe it’s just the top couple. So I continue to drive home well before I got to my house, I realized both boxes of fries were like rocks super hard so I called the manager and she looked up my order and told me it had been 20 minutes since I ordered it they’re not gonna be fresh that long fine yeah I may have ordered it 20 minutes ago, but I only live nine minutes away from the store, which means it took them 11 minutes just to get me my food and like I said the first one I tried was before I even left their parking lot. She did offer free fries on my next visit so I’ll give her that but at the same time she made it seem as if it was my fault that they were hard because I had ordered them 20 minutes ago, which is not true given the fact that the entire ride of a whole nine minutes I was trying to find soft ones in the box and was unable to find any I have had a few of these instances at this location. I think this was the final straw for me. I will no longer be going to this location as it appears there is no accountability after spending $26 on a meal and the only thing I ate was a Gyro. My son had his five piece but really I go there for the fries anyway I’m starting to ramble. Hope this review helps be sure to ask for fresh fries.
Atmosphere: 3
Food: 2
Service: 1
Very loud and very rude employee
Atmosphere: 1
Food: 1
Service: 1
Stopped in dinnertime, to buy lunch for tomorrow. We have discovered that if properly refrigerated, the Classic Roast Beef sandwich is excellent cold. An iced cooler kept it cold and fresh until we were ready the next day.
Atmosphere: 4
Food: 4
Service: 4
Stopped by as only of the late places to get food. Receipt says Freddie, But gentleman with long hair pulled up under his hat, glasses, and tattoos, was super nice and cordial. Made this stop much more than your average fast food encounter. He was awesome.
Service: 5
Some really poor customer service here. Ordered a ham and swiss, but got a loaded Italian. When I told Shiela about the mistake, she insisted I'd said loaded Italian, basically telling me it was *my* mistake. Not only do I know what I said, but Shiela also committed a cardinal sin of customer service by trying to tell me I was wrong. Another employee (I can't remember her name. Sorry!) did a decent job of trying to make it right, which I did appreciate, but it's still hard to overlook the initial rudeness. I won't be coming back and I wouldn't recommend for any self respecting person to come here.
Atmosphere: 1
Food: 2
Service: 1
Wow, I am absolutely blown away! I have been working graveyards for four years and I can honestly say I just had the best customer service experience EVER! The two men working were awake, happy and working as a team. So friendly and kind I can't believe this happened in Belen!
Arby's is the only 24 hour restaurant in Belen. Usually when I have to go there the crew is trying not to work. They keep the drive thru menu dark so you have to go in. The friendly gentleman said that's only when they're short staffed, umm no. I have gone with 2 or 3 people working and they have the sign off stating they can't hear orders at night. It's way more quiet than during the day and it's open during the day.
Thank you whoever you are for restoring my faith in humanity! 👏
Atmosphere: 5
Food: 5
Service: 5
Should of read the reviews first. Price disolayed: $7.59 for a breakfast meal, was oferred medium or large. Chose medium. Charge: $8.59+tax. ???
Asked about the price, but told me that price was for small size. ????? Was never offerred that size. What a way to do business. 2 stars because food was just made and it tasted good.
Very prompt and professional service, the food was amazing omg I forgot how much I love Arby's
Atmosphere: 5
Food: 5
Service: 5
Had to stop to fuel up and grab a quick meal. Nice place to take a break when traveling 👌
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
I asked for the gyro rostbeaf, and than they asked if I wanted the clasik rostbeaf, why would they do that when you asked for the gyro
Atmosphere: 5
Food: 4
Service: 3
Tried the brisket and man I wouldn't even give it to my dog it's so bad.
Atmosphere: 3
Food: 1
Service: 4
🤢🥴
The food is always good and if your up late and in the need of a chicken sandwich or some loaded fries arby is the place to hit up at 3 am for milkshake shout out to Lucy... and Sheila ... and the rest of the crew at Arby's ....
Atmosphere: 5
Food: 5
Service: 5
Looking at the reviews I see that they are a little older. Visted today 05-02-2025 for lunch around 11:45am I ordered the chicken sandwich meal with cheese everything was fresh chicken and veggies was on point curly fries were cooked enough for them be crispy the chicken was just right 😋 .
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