I had a problem with the price of an order. I got conflicting information from 2 employees. The less customer service minded employee was reluctant to help me. She dismissed me to leave with, "Have a good day," while gestering towards the door. I then asked to speak to the manager. I explained the situation to the manager, Bree. She listened and understood. She asked me to get back in line so they could rectify the matter. I would like to highly commend Bree for her professional behavior. She took ownership of the problem and saw it thru to a very satisfied customer. There was no attitude and no dismissal. My entire professional life has been managing and training individuals in customer service. I give Bree an A+! Hopefully, the other employee(s) learn from her excellent example. She's a keeper. Thank You Bree
Atmosphere: 3
Food: 5
Service: 4
Veronica Durall
Service was very poor. They were out of barbacoa,steak, and sofrita. The carnitas were dried out and the brisket was was gone and dried out. The pinto beans hadn’t been stirred and looked like dog food. Only had hot and medium salsa. No lettuce, no shredded cheese, and no corn salsa. Couldn’t/wouldn’t make my grandson a quesadilla. With all that said they did have all of those ingredients in the online order counter. We however came in for a quick take home order. Very disappointing.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chicken Burrito Bowl
Andrew Durall
Out of everything, except for everything on the online order bar! Horrible customer service. Sub prime to say the least. We will not go back. Do better for Farmington!
Atmosphere: 1
Food: 1
Service: 1
joe orozco
All the rave about Chipotle and i was definitely left disappointed. Food was sub par, the location in Farmington was a mess, just about all the table's had food crumbs left on top of the tables, asking an employee to clean the table was like asking for their first born the glare and eyerolls explain the filthiest of the restaurant, the drink station was a mess no ice no straws there was also no napkins in the dispensers, the Tabasco bottles were empty, the restroom were dirty and smelled worse then a gas station restroom, top it off the trash bins were so overfilled i mean piled high, customers were even putting their trash on the tables next to trash bin as they left the restaurant. This visit was on a Saturday afternoon around 2pm such a huge disappointment.
Atmosphere: 1
Food: 2
Service: 1
GENJI
Bowl was decent but angers me a little that the chips were stail and I asked for a large queso only for it to be MORE THAN half empty.. what's going on chipotle ? I expected my money's worth
Food: 2
Elizabeth Tom (Liz)
Got a burrito bowl with steak. The portion sizes were very small. I only got like 10 little pieces of steak. The meat to rice and bean ratio was overwhelming with beans and rice. For the price of 13 dollars I feel like there should be more meat. I literally had to save some steak till the end of my bowl to make it enjoyable. Disappointed in this location. Food is good though just sad. DONT BE STINGY WITH THE STEAK!!!
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Steak
Latonya Jackson
Kid-friendliness: No
Wheelchair accessibility: Kind of
Recommended dishes: Steak, Chips
Kuumomi Beck
Absolutely horrible service. Got my recipe thrown in the bag. A girl who just didn’t care about customer service. Pay $15 for a bowl and ask for pico and because it’s on there to go line they said nope that’s for people who paid already. I paid for my food too but I guess here it doesn’t matter. Absolutely inexcusable service tonight. Not please!
CHANGE MANAGEMENT! Terrible branch. They always skimp on the portions. I keep trying, but not again. It's a complete disappointment everytime. Lower your prices if you wanna serve less food. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
David King
I love Chipotle Mexican Grill! I travel often & always look for this eating place. Although I have went to this one in Farmington, New Mexico, probably 10-11 times. But, Its the only Chipotle I have gone to that was out something. They were out of rice one time & on 10/27/24 I went in with 2 friends. One of them had never been there & they were out of large tortillas for burritos, Really? What's up with that? In NEW MEXICO? Maybe they need a new manager...... I gave them 5 stars because of the Food & the Workers & 3 because they need more attention to the cleaning & trash bins.
Atmosphere: 3
Food: 5
Service: 5
Ramon Quintero
Tables are not clean - no tortillas so I could not order neither burrito or quesadillas? It doesn’t make sense - server making faces and pretending to order what they wanted - by the way I tried to order a bowl with steak and offered me chicken because steak was not ready ? ? Very frustrated moment - later when steak was available I was called out to complete my order - didn’t stay to dine in - no the same Chipotle ‘s customer serve I am used in Texas .
Atmosphere: 3
Food: 3
Service: 3
Shannon Kendrick
How do you not have tortillas. FR?
Atmosphere: 1
Food: 1
Service: 1
Bee
Burritos got very small and it's messy prices to high for a small burrito always out of chicken or steak meat...
Delicious Salad bowl!
Atmosphere: 5
Food: 5
Service: 5
I had a problem with the price of an order. I got conflicting information from 2 employees. The less customer service minded employee was reluctant to help me. She dismissed me to leave with, "Have a good day," while gestering towards the door. I then asked to speak to the manager.
I explained the situation to the manager, Bree. She listened and understood. She asked me to get back in line so they could rectify the matter.
I would like to highly commend Bree for her professional behavior. She took ownership of the problem and saw it thru to a very satisfied customer. There was no attitude and no dismissal.
My entire professional life has been managing and training individuals in customer service. I give Bree an A+! Hopefully, the other employee(s) learn from her excellent example. She's a keeper. Thank You Bree
Atmosphere: 3
Food: 5
Service: 4
Service was very poor. They were out of barbacoa,steak, and sofrita. The carnitas were dried out and the brisket was was gone and dried out. The pinto beans hadn’t been stirred and looked like dog food. Only had hot and medium salsa. No lettuce, no shredded cheese, and no corn salsa. Couldn’t/wouldn’t make my grandson a quesadilla. With all that said they did have all of those ingredients in the online order counter. We however came in for a quick take home order. Very disappointing.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chicken Burrito Bowl
Out of everything, except for everything on the online order bar! Horrible customer service. Sub prime to say the least. We will not go back. Do better for Farmington!
Atmosphere: 1
Food: 1
Service: 1
All the rave about Chipotle and i was definitely left disappointed. Food was sub par, the location in Farmington was a mess, just about all the table's had food crumbs left on top of the tables, asking an employee to clean the table was like asking for their first born the glare and eyerolls explain the filthiest of the restaurant, the drink station was a mess no ice no straws there was also no napkins in the dispensers, the Tabasco bottles were empty, the restroom were dirty and smelled worse then a gas station restroom, top it off the trash bins were so overfilled i mean piled high, customers were even putting their trash on the tables next to trash bin as they left the restaurant. This visit was on a Saturday afternoon around 2pm such a huge disappointment.
Atmosphere: 1
Food: 2
Service: 1
Bowl was decent but angers me a little that the chips were stail and I asked for a large queso only for it to be MORE THAN half empty.. what's going on chipotle ? I expected my money's worth
Food: 2
Got a burrito bowl with steak. The portion sizes were very small. I only got like 10 little pieces of steak. The meat to rice and bean ratio was overwhelming with beans and rice. For the price of 13 dollars I feel like there should be more meat. I literally had to save some steak till the end of my bowl to make it enjoyable. Disappointed in this location. Food is good though just sad. DONT BE STINGY WITH THE STEAK!!!
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Steak
Kid-friendliness: No
Wheelchair accessibility: Kind of
Recommended dishes: Steak, Chips
Absolutely horrible service. Got my recipe thrown in the bag. A girl who just didn’t care about customer service. Pay $15 for a bowl and ask for pico and because it’s on there to go line they said nope that’s for people who paid already. I paid for my food too but I guess here it doesn’t matter. Absolutely inexcusable service tonight. Not please!
Atmosphere: 1
Food: 3
Service: 1
Not a bad place
Restaurantji Recommends
CHANGE MANAGEMENT! Terrible branch. They always skimp on the portions. I keep trying, but not again. It's a complete disappointment everytime. Lower your prices if you wanna serve less food. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
I love Chipotle Mexican Grill! I travel often & always look for this eating place. Although I have went to this one in Farmington, New Mexico, probably 10-11 times. But, Its the only Chipotle I have gone to that was out something. They were out of rice one time & on 10/27/24 I went in with 2 friends. One of them had never been there & they were out of large tortillas for burritos, Really? What's up with that? In NEW MEXICO? Maybe they need a new manager...... I gave them 5 stars because of the Food & the Workers & 3 because they need more attention to the cleaning & trash bins.
Atmosphere: 3
Food: 5
Service: 5
Tables are not clean - no tortillas so I could not order neither burrito or quesadillas? It doesn’t make sense - server making faces and pretending to order what they wanted - by the way I tried to order a bowl with steak and offered me chicken because steak was not ready ? ? Very frustrated moment - later when steak was available I was called out to complete my order - didn’t stay to dine in - no the same Chipotle ‘s customer serve I am used in Texas .
Atmosphere: 3
Food: 3
Service: 3
How do you not have tortillas. FR?
Atmosphere: 1
Food: 1
Service: 1
Burritos got very small and it's messy prices to high for a small burrito always out of chicken or steak meat...
Atmosphere: 3
Food: 3
Service: 2
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