Honestly the worst experience I’ve ever had at a Sonic. We ordered pickup via the app. A carhop came out and gave us a bag of food, but didn’t include our drinks. He said it was company policy to take all of the food back into the store until our drinks were ready. I’ve never had a restaurant or fast food joint take my food BACK before getting us the items they missed. He did this to at least one other customer; taking a bag of food and then apologizing for bringing it too early and then bringing their food back into the store. He brought our food back again (by this point it was already getting cold) but had forgotten one of our 3 drinks again. So he took the food and our two drinks back into the store AGAIN until the other drink was ready. I’ve never had this happen at any other Sonic. By the time we got our $30 worth of food, the burgers were cold and the drinks were melted. I initially felt bad for the guy, as it looked like it was only him and another worker for the night, but I ended up leaving SO frustrated. It took over 30 minutes to end up getting our food. Asked for a refund and they said they would have to take the food back into order for us to get a refund. I ended up having to call the 800 number, wherein they offered two free burgers and a $10 gift card until I asked for a full refund instead. Such a weird experience. Kind of soured my feelings towards Sonic.
Atmosphere: 1
Food: 1
Service: 1
Words Formed the World
My son and I just went this sonic for breakfast. I ordered 2 chilli cheese coneys and two waters with lime. So I took the time to count out my pennies to give correct change. When the order arrived I informed them that I was missing one of the drinks. They tried to make me pay again for the drink, and I requested that I speak with the manager because I felt like they were making me work for thier mistake. The manager refused to give me the second time Water I ordered, even though I explained to her that you never make the customer pay for your mistake (I work in food service as well). She had a very nice nasty attitude and said thank you and disconnected our communication. Which by the way, if someone ask for a manager, you call them on the radio. You walk your disrespectful self out there and act like you are a real manager. Never have I been so disappointed at any restaurant in life. After all of that I grab the water that I now have to share with my son, and there is no lime in it. Now I'm livid! They need to shut that sonic all the way down, or at least hire new management.
Atmosphere: 1
Food: 2
Service: 1
Randy Cesena
The fries are half inch long and pathetic. The coney dog I ordered was soggy and cold. I live within a few blocks of this restaurant and I'll never eat there again.
Mel Blackwater
Food was fast and fresh and our carhop was on it, she asked if our bag had ketchup before we had to ask! And it had some in the bag! Great job team!
Atmosphere: 5
Food: 5
Service: 5
Cassi Ramon
It took 45 minutes just to get 3 drinks. When they finally brought it out they were watered down.
Atmosphere: 1
Food: 1
Service: 1
Ruben Chavez
Hamburger was great shakes are awesome
Atmosphere: 5
Food: 5
Service: 5
Natalie Mckinney
Poor. My husband and I went to dive there tonight we ordered chili tots and waited for an hour straight. No food came out. Some People were getting theirs before us and they didn't order ahead like the Uber eats were. It was stupid that one person was working the whole time and we didn't even get our food. We waited for an hour and after that we left. Never suggesting this Sonic ever they ignore us. This is the second time they've ignored us. Terrible.
Atmosphere: 1
Food: 1
Service: 1
Lucy Stowell
Just passing through on a road trip but the service on a Sunday morning was wonderful. We had a multiple drink order and the service was quick, very friendly, and accurate. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Sweetheart
Easy and convenient to use app for pickup. Half price drinks. Friendly and quick service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Corn Dog
Padric Mccelvey
Customer service is trash, person taking orders blatantly disregarded us and took the order & served 6-7 cars that pulled in after us first. 0/5 would not recommend.
Takes an ungodly amount of time (10+ minutes) for two small shakes/blasts just to have the bottom of the cup blown out every time, though im not sure why i keep returning when its the same outcome.
Atmosphere: 1
Food: 2
Service: 1
Leon Serrano
We ordered 4 drinks, it took them nearly an hr, and when the Lil rude girl came out she still didn't bring us our drinks n told us our order couldn't be made cuz the ice cream machine was broke, we ordered a coke instead of the ice cream, they said they couldn't do nothing about it n still charged us for it and it was a 3 dollar difference, so she brought us a telephone number to call, n what do u know it's not a valid number! So the ice cream slush drink they brought out was only halfway full, we asked the Lil rude girl about it n she again said that's what we get! Terrible service and management, wouldn't suggest going to this sonic ever!
Atmosphere: 1
Food: 1
Service: 1
Scott Stephens
My favorite for a quick snack or a meal!!
Atmosphere: 5
Food: 5
Service: 5
Tami Charles
Todays service was excellent these two ladies been hustling and very helpful and pleasant when giving me my order. You can tell they are working hard good job!.. Ariel and her coworkers.
Service: 5
Keith Borrowman (Rumblestillskin)
Waited for 10 minutes after pressing the red button and no one came to take my order, despite being the only person there. There was a worker inside just wiping down counters, despite seeing my request on the screen. Normally I love Sonic and the service, but I am not satisfied with my time here.
Honestly the worst experience I’ve ever had at a Sonic. We ordered pickup via the app. A carhop came out and gave us a bag of food, but didn’t include our drinks. He said it was company policy to take all of the food back into the store until our drinks were ready. I’ve never had a restaurant or fast food joint take my food BACK before getting us the items they missed. He did this to at least one other customer; taking a bag of food and then apologizing for bringing it too early and then bringing their food back into the store. He brought our food back again (by this point it was already getting cold) but had forgotten one of our 3 drinks again. So he took the food and our two drinks back into the store AGAIN until the other drink was ready. I’ve never had this happen at any other Sonic. By the time we got our $30 worth of food, the burgers were cold and the drinks were melted. I initially felt bad for the guy, as it looked like it was only him and another worker for the night, but I ended up leaving SO frustrated. It took over 30 minutes to end up getting our food. Asked for a refund and they said they would have to take the food back into order for us to get a refund. I ended up having to call the 800 number, wherein they offered two free burgers and a $10 gift card until I asked for a full refund instead. Such a weird experience. Kind of soured my feelings towards Sonic.
Atmosphere: 1
Food: 1
Service: 1
My son and I just went this sonic for breakfast. I ordered 2 chilli cheese coneys and two waters with lime. So I took the time to count out my pennies to give correct change. When the order arrived I informed them that I was missing one of the drinks. They tried to make me pay again for the drink, and I requested that I speak with the manager because I felt like they were making me work for thier mistake. The manager refused to give me the second time Water I ordered, even though I explained to her that you never make the customer pay for your mistake (I work in food service as well). She had a very nice nasty attitude and said thank you and disconnected our communication. Which by the way, if someone ask for a manager, you call them on the radio. You walk your disrespectful self out there and act like you are a real manager. Never have I been so disappointed at any restaurant in life. After all of that I grab the water that I now have to share with my son, and there is no lime in it. Now I'm livid! They need to shut that sonic all the way down, or at least hire new management.
Atmosphere: 1
Food: 2
Service: 1
The fries are half inch long and pathetic. The coney dog I ordered was soggy and cold. I live within a few blocks of this restaurant and I'll never eat there again.
Food was
fast and fresh and our carhop was on it, she asked if our bag had ketchup before we had to ask! And it had some in the bag! Great job team!
Atmosphere: 5
Food: 5
Service: 5
It took 45 minutes just to get 3 drinks. When they finally brought it out they were watered down.
Atmosphere: 1
Food: 1
Service: 1
Hamburger was great shakes are awesome
Atmosphere: 5
Food: 5
Service: 5
Poor. My husband and I went to dive there tonight we ordered chili tots and waited for an hour straight. No food came out. Some People were getting theirs before us and they didn't order ahead like the Uber eats were. It was stupid that one person was working the whole time and we didn't even get our food. We waited for an hour and after that we left. Never suggesting this Sonic ever they ignore us. This is the second time they've ignored us. Terrible.
Atmosphere: 1
Food: 1
Service: 1
Just passing through on a road trip but the service on a Sunday morning was wonderful. We had a multiple drink order and the service was quick, very friendly, and accurate. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Easy and convenient to use app for pickup. Half price drinks. Friendly and quick service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Corn Dog
Customer service is trash, person taking orders blatantly disregarded us and took the order & served 6-7 cars that pulled in after us first. 0/5 would not recommend.
Restaurantji Recommends
Takes an ungodly amount of time (10+ minutes) for two small shakes/blasts just to have the bottom of the cup blown out every time, though im not sure why i keep returning when its the same outcome.
Atmosphere: 1
Food: 2
Service: 1
We ordered 4 drinks, it took them nearly an hr, and when the Lil rude girl came out she still didn't bring us our drinks n told us our order couldn't be made cuz the ice cream machine was broke, we ordered a coke instead of the ice cream, they said they couldn't do nothing about it n still charged us for it and it was a 3 dollar difference, so she brought us a telephone number to call, n what do u know it's not a valid number! So the ice cream slush drink they brought out was only halfway full, we asked the Lil rude girl about it n she again said that's what we get! Terrible service and management, wouldn't suggest going to this sonic ever!
Atmosphere: 1
Food: 1
Service: 1
My favorite for a quick snack or a meal!!
Atmosphere: 5
Food: 5
Service: 5
Todays service was excellent these two ladies been hustling and very helpful and pleasant when giving me my order. You can tell they are working hard good job!.. Ariel and her coworkers.
Service: 5
Waited for 10 minutes after pressing the red button and no one came to take my order, despite being the only person there. There was a worker inside just wiping down counters, despite seeing my request on the screen. Normally I love Sonic and the service, but I am not satisfied with my time here.
Service: 1
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