Waited at the drive thru for 10 minutes before anyone answered. 30 minute wait for food. They locked the doors an hour before closing time. Still waiting for my food!!
Adrianna Landschoot
I ordered the mac and cheese, and there was the longest black hair I've even seen in my food. I also ordered nuggets, and they forgot to give them to me entirely. DO NOT go here. They have gone downhill, and its not worth the terrible customer service or hairs in your food.
Joy Lee
Really disappointing experience. No jelly for the biscuit, just one sad-looking butter packet thrown in. The service was painfully slow, and they even missed a piece of chicken in my order. Honestly, I couldn’t tell what anyone behind the counter was doing. The customer behind me had to send their food back twice and looked just as frustrated. Definitely not a place I’d return to.
Corey Christina
It didn't really suck.. just almost..
Rachel Fraire
I would have taken pictures, but we were hungry and before we knew it ate every piece. Coming from out of state, it was nice to be surprised how fresh and delicious the food is. The staff is very kind and welcoming. Orders were out in a good time and everything tastes great! Phx, AZ KFC needs to get training from this location! Restaurant is clean, fountain drink machine is clean. Parking lot is even clean. Restroom was very clean. The staff works great together, it was nice to see them help and appreciate each other. This is the atmosphere that existed before the pandemic. It made our family experience wonderful! Also, Chicken & waffles! They taste so good!!!! I hope they keep it on the menu! This restaurant has a great team, DELICIOUS food and is very clean. This will now be a regular stop when traveling as we do so often. Thank you 😁
Khalid Mundwiller
All the food was delicious. Service was very good and everyone was very friendly. Had 3 different employees say hello and ate in and the employees were equally friendly to other customers. The Lucy was cleaned and well maintained and very inviting overall. Prices are also great!!! Cheaper than a burger and fries at McDonald's!!! My total for two pieces of chicken, a side and a biscuit plus a large Dr. Pepper was under $7 with tax!!!
Terri Ashlock
Great chicken fry!
Casteo Ja
3 piece meak was great
Allison Arguello
I was making an order through the drive through and I wanted two items, a 12 piece order of the original recipe and a pot pie. I was told they didn't have any pot pies and there was a 25 minute wait for the original recipe chicken. I was not happy with the manager telling me that. He was the one taking orders. I questioned why the wait and he said the orders ahead of me had put in large orders. I asked why weren't they better prepared to serve their customers? Also at busy time of the evening when people get food for dinner(the time was 6:10pm)I also asked to be compensated for the 25 minute wait which at first he didn't want to do. (I asked for 10% discount, which he decided to do.) As I pulled up I decided not to keep my order, mainly for the uncertainty of my food being spit into or not handled properly. Not to say the employees would do this, but you never know. During a rush hour, fast food establishments should be better prepared to serve customers. We are the ones deciding to to choose your establishment because we like the food. NOTHING IS WORSE THAN BEING TOLD THAT OUR ITEM IS NOT AVAILABLE AND THERE IS A HALF HOUR WAIT! Hopefully this doesn't happen too often. My advice, serve your Grants customers better! We are the patrons keeping your business open. Thank you.
Adam Newberry
Not one person at this restaurant knows how to show initiative, 45 minutes for some fast food chicken is unacceptable this restaurant dose not deserve a second chance, it should just close its doors.
Turned 8 people away. Restaurants was closed to customers. Informed us that they're only serving drive thru, that was a lie, because I was at the drive thru👎👎👎👎
Timo Molina
Placed a mobile order to try to save time. Arrived at the restaurant at the time the app said my food would be ready. After waiting 10 minutes to be helped the guy says it will be another 20 minutes for a pot pie. Half the drinks I ordered they didn’t have and didn’t even have a drink carrier.
Atmosphere: 1
Food: 3
Service: 1
Sady Davis
Went after work and got a 8 piece chicken nugget meal asked them to cook a little extra chicken wasn’t even cooked extra and still felt like it wasn’t cooked enough for my liking. Then when I was paying the guy at the window was coughing all loud ! I called and told them I live more then 30 minutes away he said he cooked the chicken extra which I don’t believe I wasn’t there long enough for that and the chicken wasn’t never eating here again waste of money !
Food: 1
Service: 1
Kathleen Proctor
The store was very clean, and the associates were very helpful. We ordered the $5.00 chicken tender and fries and a 2 piece white meat meal. Our food was fresh and it was a very nice atmosphere. We put in an order to take with us since it is a 2 hour drive to a KFC. Thank you for a great experience. They only had 1 bathroom, but it was clean and appeared to be well maintained. The restaurant was very well kept up as far as housekeeping. We saw employees washing the tables and making sure the garbage and area were tidy. Thank you for a great visit, and the food definitely hit the spot.
Wheelchair accessibility: It is wheel chair accessible.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: French Fries, Fried Chicken
Salatha Davis
Went after work and got a 8 piece chicken nugget meal asked them to cook a little extra chicken wasn’t even cooked extra and still felt like it wasn’t cooked enough for my liking. Then when I was paying the guy at the window was coughing all loud ! I called and told them I live more then 30 minutes away he said he cooked the chicken extra which I don’t believe I wasn’t there long enough for that and the chicken wasn’t never eating here again waste of money !
Waited at the drive thru for 10 minutes before anyone answered. 30 minute wait for food. They locked the doors an hour before closing time. Still waiting for my food!!
I ordered the mac and cheese, and there was the longest black hair I've even seen in my food. I also ordered nuggets, and they forgot to give them to me entirely. DO NOT go here. They have gone downhill, and its not worth the terrible customer service or hairs in your food.
Really disappointing experience. No jelly for the biscuit, just one sad-looking butter packet thrown in. The service was painfully slow, and they even missed a piece of chicken in my order. Honestly, I couldn’t tell what anyone behind the counter was doing. The customer behind me had to send their food back twice and looked just as frustrated. Definitely not a place I’d return to.
It didn't really suck.. just almost..
I would have taken pictures, but we were hungry and before we knew it ate every piece. Coming from out of state, it was nice to be surprised how fresh and delicious the food is. The staff is very kind and welcoming. Orders were out in a good time and everything tastes great! Phx, AZ KFC needs to get training from this location! Restaurant is clean, fountain drink machine is clean. Parking lot is even clean. Restroom was very clean. The staff works great together, it was nice to see them help and appreciate each other. This is the atmosphere that existed before the pandemic. It made our family experience wonderful! Also, Chicken & waffles! They taste so good!!!! I hope they keep it on the menu! This restaurant has a great team, DELICIOUS food and is very clean. This will now be a regular stop when traveling as we do so often. Thank you 😁
All the food was delicious. Service was very good and everyone was very friendly. Had 3 different employees say hello and ate in and the employees were equally friendly to other customers. The Lucy was cleaned and well maintained and very inviting overall. Prices are also great!!! Cheaper than a burger and fries at McDonald's!!! My total for two pieces of chicken, a side and a biscuit plus a large Dr. Pepper was under $7 with tax!!!
Great chicken fry!
3 piece meak was great
I was making an order through the drive through and I wanted two items, a 12 piece order of the original recipe and a pot pie. I was told they didn't have any pot pies and there was a 25 minute wait for the original recipe chicken. I was not happy with the manager telling me that. He was the one taking orders. I questioned why the wait and he said the orders ahead of me had put in large orders. I asked why weren't they better prepared to serve their customers? Also at busy time of the evening when people get food for dinner(the time was 6:10pm)I also asked to be compensated for the 25 minute wait which at first he didn't want to do. (I asked for 10% discount, which he decided to do.) As I pulled up I decided not to keep my order, mainly for the uncertainty of my food being spit into or not handled properly. Not to say the employees would do this, but you never know. During a rush hour, fast food establishments should be better prepared to serve customers. We are the ones deciding to to choose your establishment because we like the food. NOTHING IS WORSE THAN BEING TOLD THAT OUR ITEM IS NOT AVAILABLE AND THERE IS A HALF HOUR WAIT! Hopefully this doesn't happen too often. My advice, serve your Grants customers better! We are the patrons keeping your business open. Thank you.
Not one person at this restaurant knows how to show initiative, 45 minutes for some fast food chicken is unacceptable this restaurant dose not deserve a second chance, it should just close its doors.
Restaurantji Recommends
Turned 8 people away. Restaurants was closed to customers. Informed us that they're only serving drive thru, that was a lie, because I was at the drive thru👎👎👎👎
Placed a mobile order to try to save time. Arrived at the restaurant at the time the app said my food would be ready. After waiting 10 minutes to be helped the guy says it will be another 20 minutes for a pot pie. Half the drinks I ordered they didn’t have and didn’t even have a drink carrier.
Atmosphere: 1
Food: 3
Service: 1
Went after work and got a 8 piece chicken nugget meal asked them to cook a little extra chicken wasn’t even cooked extra and still felt like it wasn’t cooked enough for my liking. Then when I was paying the guy at the window was coughing all loud ! I called and told them I live more then 30 minutes away he said he cooked the chicken extra which I don’t believe I wasn’t there long enough for that and the chicken wasn’t never eating here again waste of money !
Food: 1
Service: 1
The store was very clean, and the associates were very helpful. We ordered the $5.00 chicken tender and fries and a 2 piece white meat meal. Our food was fresh and it was a very nice atmosphere. We put in an order to take with us since it is a 2 hour drive to a KFC. Thank you for a great experience. They only had 1 bathroom, but it was clean and appeared to be well maintained. The restaurant was very well kept up as far as housekeeping. We saw employees washing the tables and making sure the garbage and area were tidy. Thank you for a great visit, and the food definitely hit the spot.
Wheelchair accessibility: It is wheel chair accessible.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: French Fries, Fried Chicken
Went after work and got a 8 piece chicken nugget meal asked them to cook a little extra chicken wasn’t even cooked extra and still felt like it wasn’t cooked enough for my liking. Then when I was paying the guy at the window was coughing all loud ! I called and told them I live more then 30 minutes away he said he cooked the chicken extra which I don’t believe I wasn’t there long enough for that and the chicken wasn’t never eating here again waste of money !
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