Came to get some ice cream and donuts, they literally don’t have anything in stock. Other than that the workers and customer service was amazing. Berry needs to get his stuff together and order all the missing items from the menu.
NAT
Ordered a brownie sundae. For delivery. When it arrived had no brownie. Called the store they don't even carry brownies anymore when asked why it's on the menu I was told there's a lot of stuff in there we don't carry anymore. Was told to come in to get a sundae. I ordered it for delivery for a reason, clearly I can't go in the store and they told me there was nothing else they could do. I would give zero stars if it allowed me too. Will not be returning.
Viveros Indra
I am very happy to have visited this place, the attention from the Manager, he is a very kind person and gave us excellent service!
Debra Pieper
The store is under new management and we are beyond impressed. The store runs very efficiently with fast and friendly service. The manager is very kind, welcoming and hospitable.
Vicki Raymond
Very disappointed very few flavors no chocolate or strawberry. They had a flavor I hadn’t had before for and wanted to try it before buying they said they couldn’t let me.
Melissa Busse
We spent $13 on a waterline chocolate shake and 1 scoop of ice cream in a sugar cone. They didn't even fill the cone, just placed the scoop on top🙃 Not the ice cream experience you'd expect from an ice cream shop. Very disappointed!!
Victoria Hernandez
Bad staff, I was overcharged for 2 scoops of ice cream and was given it in two separate bowls instead of one. . . Very disappointed. I paid $10 VS what should have been less. . .
Blair Edralin
How can you be an ice cream shop and NOT have hot fudge and no chocolate ice cream. You’re suppose to be America’s favorite ice cream shop. Wait, you still are. Just not this place. Not the Baskin-Robbin’s in Hobbs, NM. Definitely will not be recommending the public not to visit here.
Suriana Schultz
Poor service Two girls were there yesterday don't want to work right, and is awful with an easy job.
Basically all the other reviews hit it spot on. Management/staff is awful. Nothing more to say.
Donna Conti
Poor service. At 8 pm all ice cream put away. Rude service. Will be calling corporate
Atmosphere: 1
Food: 1
Service: 1
Mickey
I don’t know how this place even has one star we ordered a DoorDash, which is a mud pie and they gave us some kind of a mini Burrito. We spent $30 for a mini burrito and the little kid that answered the phone was a jerk.
Atmosphere: 1
Food: 1
Service: 1
Sylvia Asebedo
Thank you to the others for the heads up on bad customer service and no support from management. I am traveling and visiting family, and will take our business elsewhere.
Came to get some ice cream and donuts, they literally don’t have anything in stock. Other than that the workers and customer service was amazing. Berry needs to get his stuff together and order all the missing items from the menu.
Ordered a brownie sundae. For delivery. When it arrived had no brownie. Called the store they don't even carry brownies anymore when asked why it's on the menu I was told there's a lot of stuff in there we don't carry anymore. Was told to come in to get a sundae. I ordered it for delivery for a reason, clearly I can't go in the store and they told me there was nothing else they could do. I would give zero stars if it allowed me too. Will not be returning.
I am very happy to have visited this place, the attention from the Manager, he is a very kind person and gave us excellent service!
The store is under new management and we are beyond impressed. The store runs very efficiently with fast and friendly service. The manager is very kind, welcoming and hospitable.
Very disappointed very few flavors no chocolate or strawberry. They had a flavor I hadn’t had before for and wanted to try it before buying they said they couldn’t let me.
We spent $13 on a waterline chocolate shake and 1 scoop of ice cream in a sugar cone. They didn't even fill the cone, just placed the scoop on top🙃 Not the ice cream experience you'd expect from an ice cream shop. Very disappointed!!
Bad staff, I was overcharged for 2 scoops of ice cream and was given it in two separate bowls instead of one. . . Very disappointed. I paid $10 VS what should have been less. . .
How can you be an ice cream shop and NOT have hot fudge and no chocolate ice cream. You’re suppose to be America’s favorite ice cream shop. Wait, you still are. Just not this place. Not the Baskin-Robbin’s in Hobbs, NM. Definitely will not be recommending the public not to visit here.
Poor service
Two girls were there yesterday don't want to work right, and is awful with an easy job.
Best ice cream after a big meal
Restaurantji Recommends
My go to ice cream spot no kizzy
Basically all the other reviews hit it spot on. Management/staff is awful. Nothing more to say.
Poor service. At 8 pm all ice cream put away. Rude service. Will be calling corporate
Atmosphere: 1
Food: 1
Service: 1
I don’t know how this place even has one star we ordered a DoorDash, which is a mud pie and they gave us some kind of a mini Burrito. We spent $30 for a mini burrito and the little kid that answered the phone was a jerk.
Atmosphere: 1
Food: 1
Service: 1
Thank you to the others for the heads up on bad customer service and no support from management. I am traveling and visiting family, and will take our business elsewhere.
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