Tokyo Steakhouse & Sushi Bar

I walked in to do a carryout order, Because I noticed online it doesn’t give you the option to select fried rice or steamed rice on the hibachi dinners . So I decided I’d come in. I placed my order, paid, waited for my order. It comes out and it’s missing the salad. Which it says online that it comes with a salad. So I kindly ask them if I can get the salad, the girl seemed annoyed , then goes to the back and comes out with the salad and it has a hair in it when I get back to the hotel. And it’s definitely not my hair because my hair is not brown

Hobbs beware of the lady with a buzz cut she tried charging me for things I did not order so I called her out for in private and she turned red immediately me and my friends come here somewhat often and we have noticed when we leave that we got charge for random items so that is the only reason I checked my receipt today please check what yall are being charged for this is unacceptable and it needs to be stopped

Atmosphere: 1

Food: 3

Service: 1

We went to eat last night and took some leftovers sushi and when we went to eat the sushi there was plastic in it my husband had almost choked on it this is not ok the service and quality has gone to shit

Atmosphere: 1

Food: 1

Service: 1

The Vegetarian Delight was amazing. I truly enjoy the grill.

Atmosphere: 5

Food: 5

Service: 3

I have lived here for 6 years and had never been here due to so many mixed reviews. I finally decided to give it a try and go for my birthday. Well, my experience was great! Took us a minute to be attended but food and service were great! I love that they use salt for the food not sugar! Overall, I had a good experience!

Atmosphere: 5

Food: 5

Service: 5

Waitress rubbed her lips and nose then unwrapped our straws and put them in our cup. We asked for a new one and she handed us a straw that was wet and unwrapped.

After touching money and cashing out people she continued to touch everybody else's straw and put them into their cups without washing her hands. She then continued to cough without covering her mouth around the drink station and food

Waited 30 minutes for her to bring the food out as well as change out my Gyoza because I asked for pan fried but instead they gave me deep fried which she told me that they don't offer that but on the menu it obviously said pan fried. Instead of going back and checking, she just walked away from the table.

The food was incredibly salty. We didn't eat it. It just went to waste. The chicken tasted boiled, not like the regular hibachi as well as the side of chicken fried rice in Carlsbad.

They had teenagers wearing regular clothes. You couldn't tell who the waitress was. In Carlsbad they wear aprons as well as a black shirt and black pants.

Advice to the establishment, I believe they should be wearing uniforms. Something that says they work here as well as communicating to the staff about an issue instead of walking away from the table awkwardly without offering a refund or to fix it.

Straws should not be unwrapped by the waiter then put into their glass. That is very unsanitary. Just give the straws to the people instead of unwrapping the straw.

People should be sent home that rub their noses and lips with their hands and then touch people's straws after doing that for so often.

Communication is key and if you have staff that do not communicate very well as well as having another waiter poor thing was taking her food out for her while she stood around in the back doing nothing but walking around avoiding tables.

Also the biggest thing is staff should not be wearing their hair down. They should be wearing their hair up so hair does not get in the food.

The person had bright colored hair, red dye. She wore her hair down. Wore a blue shirt and baggy jeans.

I'm surprised the health department has not shut this place down. Honestly if I were the inspector I would shut it down due to unsanitary practices until Steph had further training. I usually don't complain often. I usually wait it out.

Food very salty to the point that we had to leave our plates. Took one bite and didn't eat anymore after that.

Service was unprofessional. Unsanitary and I would never recommend my server who we had last night.

Atmosphere: 1

Food: 1

Service: 1

Always great service

Atmosphere: 5

Food: 5

Service: 5

Always like to come here when I go to Hobbs

Atmosphere: 5

Food: 5

Service: 5

I been so disappointed with there service lately they been so cheap with there soy sauces on the Togo orders they only give me two packets for one order when I had more then one plate I knew they were cheap already but now even worse and im a loyal customer.i was afraid to ask for hot sauce cuz I was probably only get one packet.

Overall the food was exemplary and filling. However, main complain is the services. Rather poor and a lack of actual work ethic, not only that most of the staff is dismissive or blatantly ignore requests and often forgets orders. Worst overall was the lack of soap in the bathroom, likely doesn't happen yet staff was uninterested in remeding the fault.

Atmosphere: 2

Food: 4

Service: 2

The food was delicious.

Atmosphere: 5

Food: 5

Service: 5

Good shelf good service

Atmosphere: 5

Food: 5

Service: 5

hibachi steak & shrimp is so good and service is excellent 👌. love it

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak

The food is generally good, with every cook it tastes a little different. They have one or two good waitresses. The host are usually not a great mood. The one thing that keeps us from going more often is that the building is so dirty. The floors are always sticky, the bathrooms look like they haven't been cleaned in years. The grill tables are also just quickly wiped and not properly sanitized.

Atmosphere: 2

Food: 4

Service: 2

This place hasn't been cleaned in years it looks like, you literally stick to the floor in the bathrooms and the smell makes you want to vomit.

Atmosphere: 1

Service: 1