Extremely unprofessional and incompetent management.
Aspen Maria Lanouette
This Domino's makes the best pizzas of any Domino's in northern NM as far as I've seen. It would be nice if they had paper plates or even gave you napkins when you pick up an order though.
Juan Arellano
Ordered online through the app, upon arrival was greeted rudely by young man with attitude working behind the computer, was then told no salad was available and would need to refund the entire meal and then repurchase instead of just refunding the salad or replacing salad with something else equal or less expensive. Also was told there's no paper plates. Ended up with food poisoning to conclude it all.
Larry Baker
I am writing to share a concerning experience I recently had with Domino's in Los Alamos, New Mexico (Store #9309 5814). As a regular online customer, I placed an order for two pizzas on April 18, 2025. Upon picking up my order, it was immediately apparent that the pizzas were not we ordered. When I brought this error to the attention of a staff member, who I believe was involved in preparing the pizzas, I was met with resistance. The employee insisted that the order was correct, despite the clear discrepancies. When I requested that the pizzas be remade, I was informed that there would be a two-hour wait due to existing orders taking precedence. Opting for a refund instead, I was assured by the same employee that my card had been credited. However, two weeks have now passed, and I have yet to receive any refund. This lack of reimbursement, coupled with the dismissive attitude and the initial error with my order, has left me deeply dissatisfied. It is particularly troubling that in a small town like Los Alamos, where Domino's has seemingly become the primary pizza provider, the level of customer service and order accuracy would be so lacking. Potential customers should be aware of the issues I encountered at this location.
Amber Ortiz
Delivery guy was literally rudest person I’ve ever met. Don’t know his name but he’s kinda tall with glasses & a bad attitude. Had to put him in check but I hope he gets fired
Karthik ramasamy
Disrespectful to customers. Rude. Poor service.
Matthew
The pizza is overall good, except for one thing: these folks are not very diligent about popping the bubbles that form in the crust. When I worked for Domino's, we were trained to never let a huge bubble form without popping it. My last order, two of my three pizzas had a large bubble and all the toppings had slid off.
jess hohenstein
This is the worst dominos location in existence - do not recommend if you ever actually want to receive your order
Jann Key-Ague
This was the WORST experience I have had ever had. We ordered 15 pizzas for a hockey team. The guy called me immediately and shared he could cancel my order or it would be a minimum of 2 hours because I should have placed a big order like this the day before. I asked him to find a solution to get the order complete in a reasonable time since we have 16 hungry 8-9 year olds who needed to have food. The guy proceeded to complain, where I suggested to him I could cancel the order and have each family order 2 pizzas each and then instead of one big order we can break it into small orders. He still said, they would not complete any orders from our hotel for over 2 hours then. I even suggested if they they got started with our ordered we would give them an even bigger tip than the $30 already added to the order-- we still were not successful. We even called back to check on the order and ask if we came to pick it up would it make it easier for them, instead of seeing we we're trying to help them, they proceeded to yell at me saying they would just cancel my order. I went to the store to pick it up and the 5 employees there were all the rudest folks ever. They finally made the pizzas 2 hours later. To Domino's mgnt: suggest to hirer a manager to train these kids to have a sliver of customer service. Get rid of the bad egg there, or terminate them all and restart your hiring process. This happened on 29Dec evening. I've been in customer service for 30 years and this is the worst I've seen. I would prefer to give a negative rating!
Service: 1
Elena Aguilar
We ordered a medium specialty pizza and when we got home it was burnt. I was very disappointed as we live in a remote area about 30 minutes away. I wish I was able to upload a photo.
Snippy and irritated with customers. I have an order for tomorrow for a party, I called to add a pizza and he was rude and then hung up after telling me I have to call back tomorrow to pay for it
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Pepperoni Pizza
Derek C
The WORST customer service, so rude! The guy my wife spoke with should be fired or sent through customer service training at the very least. When my wife stopped to pick-up our pizza and saw that one of the pizza's had bacon instead of ham, my wife asked if they would redo the pizza with the correct topping. The guy got an attitude with her and had the nerve to say, "it's not a big deal, Bacon is the same thing as ham". My wife said we ordered ham, not bacon, and asked for the correct pizza. He said, "not my problem, I made it exactly how the receipt says". The girl who took our order was there and said she entered it incorrectly. The guy snagged the pizza from my wife's hands, threw it in the trash and couldn't have acted any more inconvenienced.
All I can say, is this guy would have an an attitude adjustment if I were there and heard him speaking to my wife like this. completely unacceptable.
Message to Management: Train your staff in customer service. Hold your employees accountable. I see multiple reviews of poor customer service and incorrect orders. I can assure you that your employee is going to run his mouth to the wrong person one day. It's worth the time to invest in your employees if you plan on staying in business.
Atmosphere: 2
Food: 2
Service: 1
Maria Rios
All thanks too Cody the district manager. A week ago I was delivered a raw in the middle item. I spoke with a manager that evening and was told I’d be given a $10 credit. Sounds like the same person that I spoke with and denies he has been there and told me to dispute with my bank for the charges. Also yelled at me for how low staffed and how hundreds of customers they have and how he expects his managers to know who they spoke with.
For this person being a “district manager” he not only said he would give a credit but didn’t and lied about it. When I called back to get my credit because I couldn’t get a refund he’s now saying he can’t do anything about it.
Delivery driver that evening confirmed his name when he delivered another item where I work. So yes it was him that I spoke with.
Atmosphere: 1
Food: 1
Service: 1
Don and John’s RV Life
Was good. Food was fast food pizza so not great but ok. Staff was nice as well and order was ready when they said it would be .
Atmosphere: 5
Food: 5
Service: 5
Joey Martinez
This is the worst dominoes ever, but they serve pizza sometimes. They can never make an order on time and if they do it’s probably incorrect. If you have time and don’t care about your order being correct it’s a good spot to get pizza in Los Alamos.
Extremely unprofessional and incompetent management.
This Domino's makes the best pizzas of any Domino's in northern NM as far as I've seen. It would be nice if they had paper plates or even gave you napkins when you pick up an order though.
Ordered online through the app, upon arrival was greeted rudely by young man with attitude working behind the computer, was then told no salad was available and would need to refund the entire meal and then repurchase instead of just refunding the salad or replacing salad with something else equal or less expensive. Also was told there's no paper plates. Ended up with food poisoning to conclude it all.
I am writing to share a concerning experience I recently had with Domino's in Los Alamos, New Mexico (Store #9309 5814). As a regular online customer, I placed an order for two pizzas on April 18, 2025. Upon picking up my order, it was immediately apparent that the pizzas were not we ordered.
When I brought this error to the attention of a staff member, who I believe was involved in preparing the pizzas, I was met with resistance. The employee insisted that the order was correct, despite the clear discrepancies. When I requested that the pizzas be remade, I was informed that there would be a two-hour wait due to existing orders taking precedence.
Opting for a refund instead, I was assured by the same employee that my card had been credited. However, two weeks have now passed, and I have yet to receive any refund. This lack of reimbursement, coupled with the dismissive attitude and the initial error with my order, has left me deeply dissatisfied.
It is particularly troubling that in a small town like Los Alamos, where Domino's has seemingly become the primary pizza provider, the level of customer service and order accuracy would be so lacking. Potential customers should be aware of the issues I encountered at this location.
Delivery guy was literally rudest person I’ve ever met. Don’t know his name but he’s kinda tall with glasses & a bad attitude. Had to put him in check but I hope he gets fired
Disrespectful to customers. Rude. Poor service.
The pizza is overall good, except for one thing: these folks are not very diligent about popping the bubbles that form in the crust. When I worked for Domino's, we were trained to never let a huge bubble form without popping it. My last order, two of my three pizzas had a large bubble and all the toppings had slid off.
This is the worst dominos location in existence - do not recommend if you ever actually want to receive your order
This was the WORST experience I have had ever had.
We ordered 15 pizzas for a hockey team. The guy called me immediately and shared he could cancel my order or it would be a minimum of 2 hours because I should have placed a big order like this the day before. I asked him to find a solution to get the order complete in a reasonable time since we have 16 hungry 8-9 year olds who needed to have food. The guy proceeded to complain, where I suggested to him I could cancel the order and have each family order 2 pizzas each and then instead of one big order we can break it into small orders. He still said, they would not complete any orders from our hotel for over 2 hours then. I even suggested if they they got started with our ordered we would give them an even bigger tip than the $30 already added to the order-- we still were not successful.
We even called back to check on the order and ask if we came to pick it up would it make it easier for them, instead of seeing we we're trying to help them, they proceeded to yell at me saying they would just cancel my order.
I went to the store to pick it up and the 5 employees there were all the rudest folks ever.
They finally made the pizzas 2 hours later.
To Domino's mgnt: suggest to hirer a manager to train these kids to have a sliver of customer service. Get rid of the bad egg there, or terminate them all and restart your hiring process. This happened on 29Dec evening.
I've been in customer service for 30 years and this is the worst I've seen. I would prefer to give a negative rating!
Service: 1
We ordered a medium specialty pizza and when we got home it was burnt. I was very disappointed as we live in a remote area about 30 minutes away. I wish I was able to upload a photo.
Atmosphere: 3
Food: 2
Service: 3
Restaurantji Recommends
Snippy and irritated with customers. I have an order for tomorrow for a party, I called to add a pizza and he was rude and then hung up after telling me I have to call back tomorrow to pay for it
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Pepperoni Pizza
The WORST customer service, so rude! The guy my wife spoke with should be fired or sent through customer service training at the very least. When my wife stopped to pick-up our pizza and saw that one of the pizza's had bacon instead of ham, my wife asked if they would redo the pizza with the correct topping. The guy got an attitude with her and had the nerve to say, "it's not a big deal, Bacon is the same thing as ham". My wife said we ordered ham, not bacon, and asked for the correct pizza. He said, "not my problem, I made it exactly how the receipt says". The girl who took our order was there and said she entered it incorrectly. The guy snagged the pizza from my wife's hands, threw it in the trash and couldn't have acted any more inconvenienced.
All I can say, is this guy would have an an attitude adjustment if I were there and heard him speaking to my wife like this. completely unacceptable.
Message to Management: Train your staff in customer service. Hold your employees accountable. I see multiple reviews of poor customer service and incorrect orders. I can assure you that your employee is going to run his mouth to the wrong person one day. It's worth the time to invest in your employees if you plan on staying in business.
Atmosphere: 2
Food: 2
Service: 1
All thanks too Cody the district manager.
A week ago I was delivered a raw in the middle item.
I spoke with a manager that evening and was told I’d be given a $10 credit. Sounds like the same person that I spoke with and denies he has been there and told me to dispute with my bank for the charges.
Also yelled at me for how low staffed and how hundreds of customers they have and how he expects his managers to know who they spoke with.
For this person being a “district manager” he not only said he would give a credit but didn’t and lied about it. When I called back to get my credit because I couldn’t get a refund he’s now saying he can’t do anything about it.
Delivery driver that evening confirmed his name when he delivered another item where I work.
So yes it was him that I spoke with.
Atmosphere: 1
Food: 1
Service: 1
Was good. Food was fast food pizza so not great but ok. Staff was nice as well and order was ready when they said it would be .
Atmosphere: 5
Food: 5
Service: 5
This is the worst dominoes ever, but they serve pizza sometimes. They can never make an order on time and if they do it’s probably incorrect. If you have time and don’t care about your order being correct it’s a good spot to get pizza in Los Alamos.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Pepperoni Pizza
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