First time here. Go to Smith's Marketplace for a Starbucks drink. I ordered my usual online for a walk-in pickup - Grande Americano w/Cinnamon. Seems A LOT weaker than usual. Missing an espresso shot, maybe. It was hot, so I was looking to get 2 ice cubes. NOBODY would look at me. I walked the counter twice. Finally, I waved a trainee down, Ollie, and she politely executed. As I said, the service and coffee are better at Smith's Marketplace. I shook the dust from my sandals at the door. Pax vobiscum.
Atmosphere: 2
Food: 1
Service: 1
A L
I have lived in California for 28 years, I moved to Texas to El Paso 5 months ago, I come to Los Alamos often because I have relatives here AND I am a regular at Starbucks. This is the worst service Starbucks I have ever been to.
Atmosphere: 2
Food: 2
Service: 1
Kay Hammock
Perfect location to relax and have a strawberry frappacino.
Atmosphere: 5
Food: 5
Service: 4
Kennie Jeane McClellan
Staffs are not friendly at all. Our orders took forever. They just kept chitchatting
Service: 1
Lance Lubelski
Delectable but bad service
Atmosphere: 4
Food: 5
Service: 2
Ryan Weber
There’s bare minimum 5 people working here and it’s the slowest Starbucks I’ve ever been to. I just counted there’s 13 people in here and the drive thru is closed. How have I been sitting here waiting my coffee for 25min? Could you imagine trying to get a coffee on your lunch break? Definitely going to try to find another local spot or move to Los Alamos and open my own. I try not to come to Starbucks anyway but didn’t see another option.
Atmosphere: 1
Food: 1
Service: 1
Jose
AMAZING. STORE. I’ve come here a few times over the past months and something has changed! I just went earlier this week and the service was great, my drink tasted amazing, and the overall atmosphere was top-tier.. i appreciate the staff here.
Atmosphere: 5
Food: 5
Service: 5
Alex Ruvalcaba
They are always so welcoming and give great fast service!
Atmosphere: 5
Food: 5
Service: 5
Jasmyne Espinoza CASA
Went by to grab a drink and a quick snack and they were so nice! Very quick and made my drink perfectly. Night and day from a while back when I tried it!
Atmosphere: 5
Food: 5
Service: 5
Rosa Erazo
Amazing customer service young lady Julia was very professional and courtious
Amazing and fast service! I have been coming to this store for months now and the last month has been the best experience I’ve had! Everyone is happy and working as a team
Atmosphere: 5
Food: 5
Service: 5
jim trevokli
I have seen Starbucks close many stores nationwide, and I believe this one should be next. In my experience, both as a customer and as someone with a doctorate in organizational leadership, the last four or five managers are the poorest I have ever encountered. I find it remarkable that, despite dozens of negative reviews, this store continues to display an average rating of 3.8. It leads me to suspect that the numbers are being tampered with or artificially inflated.
On a recent visit at 6 a.m., I was served a cold blonde roast with grounds in it. The young woman who claimed to be the manager apologized to me, but I watched her treat her coworker with open rudeness. That kind of behavior is worse than honest indifference, and it reflects poorly on the entire store. Such a superficial approach toward me. At the same time projecting your own shortcomings as a leader onto your staff. Next time, tell me to take a hike.
Lisa Woods
Slowest Starbucks ever. We ordered online because that’s usually faster. The drinks took 15 minutes longer than the app estimated, despite the fact that there were three employees behind the counter and nobody was in line. Ugh.
Atmosphere: 3
Service: 1
Caren Stephens
slow service, disrespectful staff, dont waste your time and money
Atmosphere: 1
Food: 1
Service: 1
garret johnson
i ordered a venti cold brew. very soon after drinking it i started to shake and feel nauseous amongst other symptoms. being over 50 i went to the er immediately. they found 650 milligrams of caffeine in my bloodstream. dont go if you want to live oh and they were rude too
First time here. Go to Smith's Marketplace for a Starbucks drink. I ordered my usual online for a walk-in pickup - Grande Americano w/Cinnamon. Seems A LOT weaker than usual. Missing an espresso shot, maybe. It was hot, so I was looking to get 2 ice cubes. NOBODY would look at me. I walked the counter twice. Finally, I waved a trainee down, Ollie, and she politely executed. As I said, the service and coffee are better at Smith's Marketplace. I shook the dust from my sandals at the door. Pax vobiscum.
Atmosphere: 2
Food: 1
Service: 1
I have lived in California for 28 years, I moved to Texas to El Paso 5 months ago, I come to Los Alamos often because I have relatives here AND I am a regular at Starbucks. This is the worst service Starbucks I have ever been to.
Atmosphere: 2
Food: 2
Service: 1
Perfect location to relax and have a strawberry frappacino.
Atmosphere: 5
Food: 5
Service: 4
Staffs are not friendly at all. Our orders took forever. They just kept chitchatting
Service: 1
Delectable but bad service
Atmosphere: 4
Food: 5
Service: 2
There’s bare minimum 5 people working here and it’s the slowest Starbucks I’ve ever been to. I just counted there’s 13 people in here and the drive thru is closed. How have I been sitting here waiting my coffee for 25min? Could you imagine trying to get a coffee on your lunch break? Definitely going to try to find another local spot or move to Los Alamos and open my own. I try not to come to Starbucks anyway but didn’t see another option.
Atmosphere: 1
Food: 1
Service: 1
AMAZING. STORE. I’ve come here a few times over the past months and something has changed! I just went earlier this week and the service was great, my drink tasted amazing, and the overall atmosphere was top-tier.. i appreciate the staff here.
Atmosphere: 5
Food: 5
Service: 5
They are always so welcoming and give great fast service!
Atmosphere: 5
Food: 5
Service: 5
Went by to grab a drink and a quick snack and they were so nice! Very quick and made my drink perfectly. Night and day from a while back when I tried it!
Atmosphere: 5
Food: 5
Service: 5
Amazing customer service young lady Julia was very professional and courtious
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Amazing and fast service! I have been coming to this store for months now and the last month has been the best experience I’ve had! Everyone is happy and working as a team
Atmosphere: 5
Food: 5
Service: 5
I have seen Starbucks close many stores nationwide, and I believe this one should be next. In my experience, both as a customer and as someone with a doctorate in organizational leadership, the last four or five managers are the poorest I have ever encountered. I find it remarkable that, despite dozens of negative reviews, this store continues to display an average rating of 3.8. It leads me to suspect that the numbers are being tampered with or artificially inflated.
On a recent visit at 6 a.m., I was served a cold blonde roast with grounds in it. The young woman who claimed to be the manager apologized to me, but I watched her treat her coworker with open rudeness. That kind of behavior is worse than honest indifference, and it reflects poorly on the entire store. Such a superficial approach toward me. At the same time projecting your own shortcomings as a leader onto your staff. Next time, tell me to take a hike.
Slowest Starbucks ever. We ordered online because that’s usually faster. The drinks took 15 minutes longer than the app estimated, despite the fact that there were three employees behind the counter and nobody was in line. Ugh.
Atmosphere: 3
Service: 1
slow service, disrespectful staff, dont waste your time and money
Atmosphere: 1
Food: 1
Service: 1
i ordered a venti cold brew. very soon after drinking it i started to shake and feel nauseous amongst other symptoms. being over 50 i went to the er immediately. they found 650 milligrams of caffeine in my bloodstream. dont go if you want to live
oh and they were rude too
Loading...