Constantly, have item out of stock and when you place an order online, the try to not give a refund when they can’t fulfill the order. Order a blast for over 5 dollars and they said they were out and tried to give me a cash refund of a dollar and change and advised that’s all they could do. The finally agreed to void the order and refund the full order amount. Last time this happened they said they refunded my card and not till a week later that I realized I didn’t get refunded and kept the refund receipt. They put the refund as cash but didn’t give me cash. Therefore they pocketed my refund. Filed a dispute with my bank and got my money back. Definitely need a change of management at this location.
Atmosphere: 1
Food: 3
Service: 1
Xander Duran (Just Ken)
Missing food, wrong order. I was unbelievably sad that my burger was not the one I ordered and the chicken tenders I ordered did not arrive, I didn't spend $60 to to get this depressing result, I would not recommend
Atmosphere: 1
Food: 1
Service: 1
James Behrend
Went there to get ice cream and was told they were not doing stall orders. Okay so I went and spent 20 minutes sitting in the drive thru. Get to the order box just to have the employee tell me they are not doing ice cream tonight. Not that the equipment is down. They are just not doing ice cream. Terrible customer service and I will not be back to this sonic ever again!
Atmosphere: 1
Food: 1
Service: 1
donna Miramontes
Bad service
Bryan Gonzales
Seems like everytime I go something is wrong, or most recently, my grape slush was almost water.
Atmosphere: 4
Food: 3
Service: 3
Nate Olso
I haven't had sonic in a while, so I thought I would give it a try. I placed what I thought would be a simple online order, a burger with no lettuce or tomato, with fries and a drink. I pick up the order, take it home, and surprise, surprise, a burger with lettuce and tomato. So there are really only 2 possibilities here. Either they don't care enough to make special orders, or their cooking staff don't know English to read the special orders. If the former, I don't trust them enough to also care enough to keep the kitchen clean, if the latter, well, I got nothing nice to say and I'll leave it at that. Sure there is a 3rd possibility that it was just an honest mistake, but it had the correct order info on the receipt so I consider that unlikely.
Atmosphere: 1
Food: 1
Service: 1
Isaac M. Avila III
Went after a show around midnight cause it was the only place open late and even though it was busy it was worth the wait or I was hungry either way wife and I were satisfied.
Atmosphere: 5
Food: 5
Service: 5
David Stringer
Second time I've been here. Took them 30 mins to get my order to me even though it wasn't busy.
Eric Sanchez
This place has great combo's and the best coney dogs
Atmosphere: 5
Food: 5
Service: 5
Rhiannon Mendoza
Was not happy with our order they must be using different ingredients chili dog sauce tasted weird, fries were too greasy and chicken was not cooked right
Constantly, have item out of stock and when you place an order online, the try to not give a refund when they can’t fulfill the order. Order a blast for over 5 dollars and they said they were out and tried to give me a cash refund of a dollar and change and advised that’s all they could do. The finally agreed to void the order and refund the full order amount. Last time this happened they said they refunded my card and not till a week later that I realized I didn’t get refunded and kept the refund receipt. They put the refund as cash but didn’t give me cash. Therefore they pocketed my refund. Filed a dispute with my bank and got my money back. Definitely need a change of management at this location.
Atmosphere: 1
Food: 3
Service: 1
Missing food, wrong order. I was unbelievably sad that my burger was not the one I ordered and the chicken tenders I ordered did not arrive, I didn't spend $60 to to get this depressing result, I would not recommend
Atmosphere: 1
Food: 1
Service: 1
Went there to get ice cream and was told they were not doing stall orders. Okay so I went and spent 20 minutes sitting in the drive thru. Get to the order box just to have the employee tell me they are not doing ice cream tonight. Not that the equipment is down. They are just not doing ice cream. Terrible customer service and I will not be back to this sonic ever again!
Atmosphere: 1
Food: 1
Service: 1
Bad service
Seems like everytime I go something is wrong, or most recently, my grape slush was almost water.
Atmosphere: 4
Food: 3
Service: 3
I haven't had sonic in a while, so I thought I would give it a try. I placed what I thought would be a simple online order, a burger with no lettuce or tomato, with fries and a drink. I pick up the order, take it home, and surprise, surprise, a burger with lettuce and tomato. So there are really only 2 possibilities here. Either they don't care enough to make special orders, or their cooking staff don't know English to read the special orders. If the former, I don't trust them enough to also care enough to keep the kitchen clean, if the latter, well, I got nothing nice to say and I'll leave it at that. Sure there is a 3rd possibility that it was just an honest mistake, but it had the correct order info on the receipt so I consider that unlikely.
Atmosphere: 1
Food: 1
Service: 1
Went after a show around midnight cause it was the only place open late and even though it was busy it was worth the wait or I was hungry either way wife and I were satisfied.
Atmosphere: 5
Food: 5
Service: 5
Second time I've been here. Took them 30 mins to get my order to me even though it wasn't busy.
This place has great combo's and the best coney dogs
Atmosphere: 5
Food: 5
Service: 5
Was not happy with our order they must be using different ingredients chili dog sauce tasted weird, fries were too greasy and chicken was not cooked right
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Drinks are always refreshing
Atmosphere: 4
Food: 4
Service: 4
Sometimes fast, if you order ahead on app. Ifyou sit and order online or a stall it is a very long wait.
Atmosphere: 3
Food: 5
Service: 3
Great service
Atmosphere: 5
Food: 5
Service: 5
Best slushes in town
Atmosphere: 5
Food: 5
Service: 5
Food’s good if you have to have a quick bite drinks are great. Service is great. Came in after rain. Parking lot was muddy, but you stay in your car.
Atmosphere: 2
Food: 3
Service: 5
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