Actually good until they STOPPED TOASTING THE BUNS. IT MAKES IT MUSHY AND GROSS. I CALLED THEY SWEAR THEY CANT HELP HOW THE BUNS TURN OUT ????? ARE YOU FREAKING KIDDING ME ITS A BURGER GRRRRRRR LOST ME AS CUSTOMER
Atmosphere: 4
Food: 1
Service: 3
Jessica Garcia
Food was good, could use friendlier staff
Atmosphere: 4
Food: 4
Service: 3
Ocie “Susie” Wright
I avoided going to eat at this Burger King for the two years that I lived there because my daughter got food poisoning from the chicken nuggets. Fast forward to today, I wanted to have a quick bite to eat with my son and because he was burned out on McDonald's, we chose BK. I took my burger apart before eating it-not flame broiled, but microwaved, but attempted to eat it anyway. The friend that I was with ate his whole burger with bacon and was nauseous all the way home. I had also purchased cini minis, they obviously can't mess up something that goes from the fridge straight to the microwave, WRONG, I could literally see through them. I was once again left with disappointment. Instead of taking this to social media like everyone else, I figured I'd give a review in hopes that the general manager sees this. Because this business could be so much better and bring in some serious money and gain so much more recognition and less negativity if they had the right type of management who actually took their jobs seriously. This place is literally a joke. It's probably the cleanest place I've been into because of lack of business. And let's not talk about the drinks being nothing but carbonated water. If you need someone who could potentially help you boost your business, I am here and have applied multiple times to your establishment because I'm one who actually gives a shit about what people think, especially in the quality of food that's being served.
Atmosphere: 2
Food: 1
Service: 3
Nymphcydri
She made me park around this other car that they had made pull forward even though no one was behind me. Dumb stuff makes me upset.
Food: 5
Service: 1
Isabel Rodriguez
Went thru drive up guy at window very friendly , guy who brought our food out as we were parked super friendly !! Food horrible ! We asked for mustard whoppers 1 was the other has mayo n ketchup !!!! Expensive for food quality ! Don’t plan on going back and don’t recommend this place if you’re hungry !!
Curtis James
Good food. Drive thru orders have been consistently accurate.
Atmosphere: 3
Food: 4
Service: 4
D Bebber
Went through the drive thru while in a bit of a hurry. The got my other right, got me the food promptly, and the person who took my order and handed me my food was pleasant. You really can’t ask for anything else. There was nothing that stood out as being off or wrong. I’m not really a Burger King person, but I can only say positive things about this place and my one experience there.
Atmosphere: 5
Food: 5
Service: 5
Pat Gordon
Went for a quick bite. No one at the front counter. Had to look for someone. One was sitting on floor under driveway window on her phone and eating fries. Another was leaning on work table in back on phone. 2 guest in dining room eating. Coke in machine out and dr pepper as well. One stepped out the side door by window and stood there having a smoke. Oh my
Atmosphere: 1
Food: 4
Service: 1
Trisha Brito
Plastic in my burger tried to call and nobody answered
Enrique Munoz
Very good service and food Definitely I'll be there every time you to go Portales Whopper are super And the management are incredibly so nice All the crew fantastic!!!!
It is the Burger King policy that burgers are placed on bun which is on sandwich wrap and then warmed in the microwave before condiments are added. This makes a world of difference.....meat is hot, buns are warm and soft!! And skipping this step does not save that much time in comparison to the food taste!!! Previous BK manager in FL and SD. Crew training and supervision is essential
Atmosphere: 4
Food: 1
Service: 4
Mercedes Garcia
⭐️⭐️⭐️⭐️⭐️ Everything was absolutely perfect! My entire order was fresh, hot, and made exactly as requested. The Whopper was juicy, the chicken sandwich was crispy, and both the fries and onion rings were cooked just right. Even the nuggets were spot on! The Oreo shake was thick and delicious, and my Coke was ice cold. Plus, my order arrived super fast. Easily one of the best Burger King experiences I’ve had—10/10!
Food: 5
Margie
They have improved 1000% food was on point..food was super hot and tasty...I just wish I would of asked for more onions... because I love a loaded wopper w. Extra onions.fries..we're super fresh employees were super friendly. Portales NM location
Actually good until they STOPPED TOASTING THE BUNS. IT MAKES IT MUSHY AND GROSS. I CALLED THEY SWEAR THEY CANT HELP HOW THE BUNS TURN OUT ????? ARE YOU FREAKING KIDDING ME ITS A BURGER GRRRRRRR LOST ME AS CUSTOMER
Atmosphere: 4
Food: 1
Service: 3
Food was good, could use friendlier staff
Atmosphere: 4
Food: 4
Service: 3
I avoided going to eat at this Burger King for the two years that I lived there because my daughter got food poisoning from the chicken nuggets.
Fast forward to today, I wanted to have a quick bite to eat with my son and because he was burned out on McDonald's, we chose BK.
I took my burger apart before eating it-not flame broiled, but microwaved, but attempted to eat it anyway. The friend that I was with ate his whole burger with bacon and was nauseous all the way home. I had also purchased cini minis, they obviously can't mess up something that goes from the fridge straight to the microwave, WRONG, I could literally see through them. I was once again left with disappointment.
Instead of taking this to social media like everyone else, I figured I'd give a review in hopes that the general manager sees this. Because this business could be so much better and bring in some serious money and gain so much more recognition and less negativity if they had the right type of management who actually took their jobs seriously. This place is literally a joke. It's probably the cleanest place I've been into because of lack of business.
And let's not talk about the drinks being nothing but carbonated water.
If you need someone who could potentially help you boost your business, I am here and have applied multiple times to your establishment because I'm one who actually gives a shit about what people think, especially in the quality of food that's being served.
Atmosphere: 2
Food: 1
Service: 3
She made me park around this other car that they had made pull forward even though no one was behind me. Dumb stuff makes me upset.
Food: 5
Service: 1
Went thru drive up guy at window very friendly , guy who brought our food out as we were parked super friendly !! Food horrible ! We asked for mustard whoppers 1 was the other has mayo n ketchup !!!! Expensive for food quality ! Don’t plan on going back and don’t recommend this place if you’re hungry !!
Good food. Drive thru orders have been consistently accurate.
Atmosphere: 3
Food: 4
Service: 4
Went through the drive thru while in a bit of a hurry. The got my other right, got me the food promptly, and the person who took my order and handed me my food was pleasant. You really can’t ask for anything else. There was nothing that stood out as being off or wrong. I’m not really a Burger King person, but I can only say positive things about this place and my one experience there.
Atmosphere: 5
Food: 5
Service: 5
Went for a quick bite. No one at the front counter. Had to look for someone. One was sitting on floor under driveway window on her phone and eating fries. Another was leaning on work table in back on phone. 2 guest in dining room eating. Coke in machine out and dr pepper as well. One stepped out the side door by window and stood there having a smoke. Oh my
Atmosphere: 1
Food: 4
Service: 1
Plastic in my burger tried to call and nobody answered
Very good service and food
Definitely I'll be there every time you to go Portales
Whopper are super
And the management are incredibly so nice
All the crew fantastic!!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It is the Burger King policy that burgers are placed on bun which is on sandwich wrap and then warmed in the microwave before condiments are added. This makes a world of difference.....meat is hot, buns are warm and soft!! And skipping this step does not save that much time in comparison to the food taste!!! Previous BK manager in FL and SD. Crew training and supervision is essential
Atmosphere: 4
Food: 1
Service: 4
⭐️⭐️⭐️⭐️⭐️
Everything was absolutely perfect! My entire order was fresh, hot, and made exactly as requested. The Whopper was juicy, the chicken sandwich was crispy, and both the fries and onion rings were cooked just right. Even the nuggets were spot on! The Oreo shake was thick and delicious, and my Coke was ice cold. Plus, my order arrived super fast. Easily one of the best Burger King experiences I’ve had—10/10!
Food: 5
They have improved 1000% food was on point..food was super hot and tasty...I just wish I would of asked for more onions... because I love a loaded wopper w. Extra onions.fries..we're super fresh employees were super friendly.
Portales NM location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Classic Wrap Spicy Wrap Honey Mustard Wrap
Good food when needed the most.
This is possibly the best and the quality has gone up exponentially after a new manager arrived.
Atmosphere: 5
Food: 5
Service: 5
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