I used to love coming to Sip n Savor and was a loyal customer until today. My card was charged for a tip when I was never given a tip option and when I asked the girl at the window when it happened she just said “that’s fine”. I was upset at first because I wasn’t able to tip but then I saw that she had just charged it without asking. When I would have actually given her a better tip if it was up to me. This behavior comes off as scammy and unprofessional. I had to then call the store to request a refund and once I came back to the store for the refund I was not even offered an apology or any accountability. If it was a mistake I understand, but how the situation was taken care of makes me believe it wasn’t a mistake and she just got caught this time. Check your receipts!
Atmosphere: 1
Food: 1
Service: 1
Christina D
Our big traveling rig was not able to go through the drive but the manager/owner was very kind and allowed me to order at “the counter” (no counter).
Atmosphere: 5
Service: 5
Red Rock
Sip & Savor consistently delivers exceptional coffee, prepared to individual preferences, complemented by outstanding customer service.
Atmosphere: 5
Food: 5
Service: 5
joysbugs
Best coffee in Portales
Atmosphere: 5
Food: 5
Service: 5
Ashleigh Hancock
I have been here a handful of times. Unfortunately, after today I don’t think I’ll be back. I ordered 2 Thai Milk teas. I’ve gotten used to the quiet girl who takes payment who just tells you what your total is. No “hello, good morning/afternoon” nothing. But I’ve gotten used to that and just ignore it. They don’t talk to you or anything, just take payment and shut the window. Then another blonde girl handed me my drinks. They were not Thai tea. I asked her if that was Thai tea. All she said was “what, I thought you said Tar” then rolled her eyes and took them back. I waited a few minutes and she gave me the correct order. Later, I’m sitting on my couch enjoying the Thai tea and I pull out what looks like a thin strip of aluminum foil (pictured) out of my mouth. TAKE BETTER CARE OF YOUR CUSTOMERS! YOUR CUSTOMERS ARE SPENDING TOO MUCH MONEY ON YOUR OVER PRICED DRINKS FOR YOU TO BE RUDE AND STILL EXPECT A TIP! My advice, GET RID OF THE YOUNG THIN BLONDE GIRLS. My first visit y’all had a different lady (I think in her 40s?) that was super nice and talkative. Find more people like her!
Atmosphere: 1
Food: 2
Service: 1
Kimberly Capps
They make a great vanilla chai latte 😋
Food: 5
Service: 5
Abigail Delgado
Amazing drinks!
Atmosphere: 5
Food: 5
Service: 5
D Bebber
We did not order any food when we came to this coffee shop. However, the coffee we ordered was great. It was priced effectively. The service was really good. The young lady who rang us up and handed us. Our coffee was very kind. We had a friendly but brief conversation, and it was clear that the workers there enjoy what they are doing. Whenever you go to a place in the workers are enjoying what they are doing. It always makes a difference. Obviously, the management knows how to hire good workers and treats. Her employees well. Yes, the coffee is good, but the service is even better and location is outstanding. Look forward to getting coffee there in the future.
Atmosphere: 5
Service: 5
L
I get so relieved when it's genienne at the window lol i thought feeling indifferent about the mean girl was just me until I read other reviews. hopeful for her to be friendlier
First time here, visiting family and I absolutely loved it! The customer service was wonderful. The staff was very friendly and my iced breve with WC and caramel was delicious!
Lysss
The milk teas are the best in town! It was the perfect ratio of sweet and savory. The coffee is standard not too bad, but not too good either. The afternoon shift wasn’t very pleasant. Otherwise it’s a good spot if you want a sweet drink.
Atmosphere: 3
Food: 5
Service: 2
Krystal Loera
I have been here a few times. The young lady working today was super sweet. She offered me a punch card. Which I had never been offered before.
Atmosphere: 5
Food: 5
Service: 5
Kaitlin Dressler
Always stop here when passing through. They make the best London Fog!
Atmosphere: 5
Food: 5
Service: 5
Marisa Castillo Boppudi
Delicious & refreshing drinks - I tried the Lavender milk tea with honey boba. Friendly staff & Excellent customer service, will definitely purchase again !!!
Great drinks.
Drive through only.
Food: 5
Service: 5
I used to love coming to Sip n Savor and was a loyal customer until today. My card was charged for a tip when I was never given a tip option and when I asked the girl at the window when it happened she just said “that’s fine”. I was upset at first because I wasn’t able to tip but then I saw that she had just charged it without asking. When I would have actually given her a better tip if it was up to me. This behavior comes off as scammy and unprofessional. I had to then call the store to request a refund and once I came back to the store for the refund I was not even offered an apology or any accountability. If it was a mistake I understand, but how the situation was taken care of makes me believe it wasn’t a mistake and she just got caught this time. Check your receipts!
Atmosphere: 1
Food: 1
Service: 1
Our big traveling rig was not able to go through the drive but the manager/owner was very kind and allowed me to order at “the counter” (no counter).
Atmosphere: 5
Service: 5
Sip & Savor consistently delivers exceptional coffee, prepared to individual preferences, complemented by outstanding customer service.
Atmosphere: 5
Food: 5
Service: 5
Best coffee in Portales
Atmosphere: 5
Food: 5
Service: 5
I have been here a handful of times. Unfortunately, after today I don’t think I’ll be back. I ordered 2 Thai Milk teas. I’ve gotten used to the quiet girl who takes payment who just tells you what your total is. No “hello, good morning/afternoon” nothing. But I’ve gotten used to that and just ignore it. They don’t talk to you or anything, just take payment and shut the window. Then another blonde girl handed me my drinks. They were not Thai tea. I asked her if that was Thai tea. All she said was “what, I thought you said Tar” then rolled her eyes and took them back. I waited a few minutes and she gave me the correct order. Later, I’m sitting on my couch enjoying the Thai tea and I pull out what looks like a thin strip of aluminum foil (pictured) out of my mouth. TAKE BETTER CARE OF YOUR CUSTOMERS! YOUR CUSTOMERS ARE SPENDING TOO MUCH MONEY ON YOUR OVER PRICED DRINKS FOR YOU TO BE RUDE AND STILL EXPECT A TIP! My advice, GET RID OF THE YOUNG THIN BLONDE GIRLS. My first visit y’all had a different lady (I think in her 40s?) that was super nice and talkative. Find more people like her!
Atmosphere: 1
Food: 2
Service: 1
They make a great vanilla chai latte 😋
Food: 5
Service: 5
Amazing drinks!
Atmosphere: 5
Food: 5
Service: 5
We did not order any food when we came to this coffee shop. However, the coffee we ordered was great. It was priced effectively. The service was really good. The young lady who rang us up and handed us. Our coffee was very kind. We had a friendly but brief conversation, and it was clear that the workers there enjoy what they are doing. Whenever you go to a place in the workers are enjoying what they are doing. It always makes a difference. Obviously, the management knows how to hire good workers and treats. Her employees well. Yes, the coffee is good, but the service is even better and location is outstanding. Look forward to getting coffee there in the future.
Atmosphere: 5
Service: 5
I get so relieved when it's genienne at the window lol i thought feeling indifferent about the mean girl was just me until I read other reviews. hopeful for her to be friendlier
Restaurantji Recommends
First time here, visiting family and I absolutely loved it! The customer service was wonderful. The staff was very friendly and my iced breve with WC and caramel was delicious!
The milk teas are the best in town! It was the perfect ratio of sweet and savory. The coffee is standard not too bad, but not too good either. The afternoon shift wasn’t very pleasant. Otherwise it’s a good spot if you want a sweet drink.
Atmosphere: 3
Food: 5
Service: 2
I have been here a few times. The young lady working today was super sweet. She offered me a punch card. Which I had never been offered before.
Atmosphere: 5
Food: 5
Service: 5
Always stop here when passing through. They make the best London Fog!
Atmosphere: 5
Food: 5
Service: 5
Delicious & refreshing drinks - I tried the Lavender milk tea with honey boba. Friendly staff & Excellent customer service, will definitely purchase again !!!
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