Had to place two orders bc they didn't get it right the first time. Placed order for 5 piece crispy chicken combo, 2 supersonic bacon cheeseburger combos supersonic cheeseburger combo I don't know what the hell they served instead of the crispy chicken but they were flat overcooked and rubbery. The burgers we're swimming in mayonnaise causing the bun to be a mushy mess.. Can't taste anything other than the salt from the tater tots.. WASTED $60 for a meal that ultimately the dog ate..except the wannabe chicken strips the DOG EVEN REFUSED TO EAT. GUESS THEY FIGURED WE'D BE DISTRACTED BY THE NEW BUILDING AND WOULDNT NOTICE THE CRAPPY FOOD Once WE GOT HOME. IF I DODNT LIVE 10 MILES AWAY I WOULD HAVE TAKEN IT BACK AND DEMANDED A REFUND. DISGUSTING.
Atmosphere: 1
Food: 1
Service: 1
Ariel Lee
Honestly I love sonic I spend a lot of money at sonic but since they have moved and gotten a new building their drinks taste awful or just simply don’t taste like anything at all. Starting to think I’m just going to spend my money else where because it’s just getting ridiculous at this point.
Atmosphere: 1
Food: 1
Service: 1
Morgan Johnston
Waited over 20 minutes for my food. Got it with no "sorry for the delay"...it was cold. Brand new building and terrible service.
Atmosphere: 1
Food: 1
Service: 1
Michael Floyd
Was hoping that with a new building the service wouldn’t take nearly as long. I was very wrong. I waited 10 minutes for an order only to find out they hadn’t even received it yet in their system. Then it took another 10 for them to tell me it was still in the kitchen. The service is awful, the restaurant is still slow. Worst sonic I’ve ever been to.
Atmosphere: 1
Food: 3
Service: 1
Paola Morales
Awful services for a band new location and building. Just went through the drive through after tasting our drinks we told them they are extremely watered down and the drinks don’t even look right. Mind you I’ve worked at sonic before so I know what they’re suppose to look like. (Dr. Pepper is suppose to be dark not light). After letting the drive thru personal know they made them again and again they handed us back basically the same thing. They said they were fine. Tried calling the manager and phone number is magically busy for the next hour. Ridiculous.
Atmosphere: 5
Fmagas Balance
0n Jan. 5th these folks forgot 1/2 my order. I had to drive back and get what they missed. Sonic needs to do better.
Atmosphere: 1
Food: 3
Service: 1
Red Rock
Good food, great service, and soon to be located across the street in a brand new building with a dedicated drive thru. The app was not working properly. We tried it on multiple phones with different providers, so we did it the old-fashioned way, drove up, and ordered. The only drawback is that the specials online are not available in person?. I'm sure they will sort this out soon. Altogether, it is an enjoyable experience and we left with full bellies?.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chili Cheese Tots, Double Cheeseburger
Doretha Baca
Some of the carhops are not nice.
Atmosphere: 3
Food: 3
Service: 3
daniel hay sr.
Never had any bad food from here always good customer service
Portales location has gone downhill and quick. Tonight, we placed an order ahead of time that included some sundaes for our kids. Approximately 15 minutes later, an employee came out with our order and to tell us that the machine was broken, wasn't a big deal, but I asked her if we could just have strawberry shakes instead. Fast forward 45 minutes later, still no shakes and we could see the employees through the window and orders that were placed after ours were coming and going. I pressed the red button again to ask if we could get the shakes that we had asked for and it was like nobody knew what I was talking about. Fast forward another 10 minutes or so and we got our shakes....which at that point weren't even shakes anymore. They were basically cups of strawberry milk.
Atmosphere: 1
Food: 3
Service: 1
Brandon Nunn
Ordered drinks, drinks were missing flavorings, had to send them back to get fixed, waited 15 minutes, had to ask about them again, drinks come out, and they are still wrong
Atmosphere: 2
Food: 3
Service: 2
Charlotte Rowland
The staff was very friendly. The hot dog was hot and delicious. The milkshake was perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Hot Dog, Strawberry
Frank Rio
Best cheeseburger, bacon or green chile, in town, everything else is excellent too
Atmosphere: 5
Food: 5
Service: 5
John Hale
Rude staff, rude manager and they don't show any care or concern whatsoever. I'll never go back to this location again..
Had to place two orders bc they didn't get it right the first time. Placed order for 5 piece crispy chicken combo, 2 supersonic bacon cheeseburger combos supersonic cheeseburger combo
I don't know what the hell they served instead of the crispy chicken but they were flat overcooked and rubbery. The burgers we're swimming in mayonnaise causing the bun to be a mushy mess.. Can't taste anything other than the salt from the tater tots.. WASTED $60 for a meal that ultimately the dog ate..except the wannabe chicken strips the DOG EVEN REFUSED TO EAT.
GUESS THEY FIGURED WE'D BE DISTRACTED BY THE NEW BUILDING AND WOULDNT NOTICE THE CRAPPY FOOD Once WE GOT HOME. IF I DODNT LIVE 10 MILES AWAY I WOULD HAVE TAKEN IT BACK AND DEMANDED A REFUND.
DISGUSTING.
Atmosphere: 1
Food: 1
Service: 1
Honestly I love sonic I spend a lot of money at sonic but since they have moved and gotten a new building their drinks taste awful or just simply don’t taste like anything at all. Starting to think I’m just going to spend my money else where because it’s just getting ridiculous at this point.
Atmosphere: 1
Food: 1
Service: 1
Waited over 20 minutes for my food. Got it with no "sorry for the delay"...it was cold. Brand new building and terrible service.
Atmosphere: 1
Food: 1
Service: 1
Was hoping that with a new building the service wouldn’t take nearly as long. I was very wrong. I waited 10 minutes for an order only to find out they hadn’t even received it yet in their system. Then it took another 10 for them to tell me it was still in the kitchen. The service is awful, the restaurant is still slow. Worst sonic I’ve ever been to.
Atmosphere: 1
Food: 3
Service: 1
Awful services for a band new location and building. Just went through the drive through after tasting our drinks we told them they are extremely watered down and the drinks don’t even look right. Mind you I’ve worked at sonic before so I know what they’re suppose to look like. (Dr. Pepper is suppose to be dark not light). After letting the drive thru personal know they made them again and again they handed us back basically the same thing. They said they were fine. Tried calling the manager and phone number is magically busy for the next hour. Ridiculous.
Atmosphere: 5
0n Jan. 5th these folks forgot 1/2 my order. I had to drive back and get what they missed. Sonic needs to do better.
Atmosphere: 1
Food: 3
Service: 1
Good food, great service, and soon to be located across the street in a brand new building with a dedicated drive thru. The app was not working properly. We tried it on multiple phones with different providers, so we did it the old-fashioned way, drove up, and ordered. The only drawback is that the specials online are not available in person?. I'm sure they will sort this out soon. Altogether, it is an enjoyable experience and we left with full bellies?.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chili Cheese Tots, Double Cheeseburger
Some of the carhops are not nice.
Atmosphere: 3
Food: 3
Service: 3
Never had any bad food from here always good customer service
Atmosphere: 5
Food: 5
Service: 5
Fast & friendly
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Portales location has gone downhill and quick. Tonight, we placed an order ahead of time that included some sundaes for our kids. Approximately 15 minutes later, an employee came out with our order and to tell us that the machine was broken, wasn't a big deal, but I asked her if we could just have strawberry shakes instead. Fast forward 45 minutes later, still no shakes and we could see the employees through the window and orders that were placed after ours were coming and going. I pressed the red button again to ask if we could get the shakes that we had asked for and it was like nobody knew what I was talking about. Fast forward another 10 minutes or so and we got our shakes....which at that point weren't even shakes anymore. They were basically cups of strawberry milk.
Atmosphere: 1
Food: 3
Service: 1
Ordered drinks, drinks were missing flavorings, had to send them back to get fixed, waited 15 minutes, had to ask about them again, drinks come out, and they are still wrong
Atmosphere: 2
Food: 3
Service: 2
The staff was very friendly. The hot dog was hot and delicious. The milkshake was perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Hot Dog, Strawberry
Best cheeseburger, bacon or green chile, in town, everything else is excellent too
Atmosphere: 5
Food: 5
Service: 5
Rude staff, rude manager and they don't show any care or concern whatsoever. I'll never go back to this location again..
Atmosphere: 2
Food: 3
Service: 1
Loading...