Baskin-Robbins
2345 Southern Blvd SE, Rio Rancho
(505) 994-3057
Recent Reviews
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Baskin Robins has the best peppermint ice cream around, and of course it's seasonal, so it's only offered for about a month. Got some for the first time this year yesterday, and it was delicious as always. The 2 employees working weren't super friendly, but they were busy which I'm sure had an effect on them.
Atmosphere: 4
Food: 5
Service: 4
Delicious and quick friendly service!
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service! Extremely filthy! Store needs more manager involvement.
Atmosphere: 1
Service: 1
We ordered my son's 3th birthday cake. Staff are so so helpful and patience. The train cake was perfect and lovely. My son and family love it.Thank you so much.
Atmosphere: 5
Food: 5
Service: 5
I bought Oreo ice cream cake for my daughter birthday ? it’s totally waste for money $48.75 Too costly better Walmart and Albertsons smith’s are good to go for ice cream cake ?
Atmosphere: 4
Food: 1
Service: 4
Bueller? Hello?? Anyone home?? This business doesn't accept credit cards and their phone line is invalid. Literally time to shut down the business guys!
Atmosphere: 1
Food: 1
Service: 1
Ordered ahead on app the REESE'S Peanut Butter Cup Layered Sundae no whip or topping also tastes freezer burned and a Banana split that had kid size scoops but cost 10$ crazyyyy!
Atmosphere: 1
Food: 1
Service: 1
I just wanted to say how much I appreciate the customer service I received from Cassidy C. She always goes above and beyond and I think she's doing an exceptional job at that store. It looks cleaner by far and I am so impressed.
Cookie dough milkshake
As another reviewer mentioned I’m only giving two stars as I love BR ice cream. However, this place in the evenings is terrible. We’ve been in the store and ordered online and every time service is terrible, and almost every online order is wrong. They need to really learn the difference between UberEats and Doordash, and send the correct orders with these drivers! So tired of receiving incorrect orders! Also, pretty much every time we’ve had an issue we’ve never been able to get through on the phone, it’s always busy, as if it was off the hook.
Restaurantji Recommends
I wanted to give BR a try as I saw an advertisement. Probably won’t be back though. The got the loaded cookie dough sundae and the cookie dough tasted like it had been sitting in the freezer and had that odd freezer taste - you know the one where it’s stale and takes on the flavor of something else. I don’t know, I couldn’t finish it because the taste was off putting. For a treat over $8 plus a tip, I wish the cookie dough tasted like cookie dough and not weird like it did. Especially because the whole Sunday was loaded with the dough. I will say the two girls behind the counter were kind, just won’t be back.
If I could rate 0 stars I would. This was my second time coming to this specific baskin-robbins and both times they didn’t have what I requested . 1st they didn’t have the mango concentration for a smoothie and the second time I came they didn’t have ice to make me a smoothie. I also ordered a double scoop to go and when I got home I noticed they didn’t even give me the flavor I requested.
Good service delicious ice cream but a little pricey
Good experience. The shop was clean - the staff were cleaning/sanitizing the chairs and tables when we arrived, the staff were courteous, helpful, and got the order right. Of course, the ice cream was cold and delicious. When we want BR, this is where we go. Recommended.
I had the two scoop sundae. I am not a big ice cream fan but I love Baskin Robbins! The two young people who waited on us were very courteous!!! It's nice to be treated respectfully!
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