I like the coffee and pastries, but I went today and I ordered a coffee and sat down to enjoy my coffee and all of a sudden the staff was yelling and cursing! it made it very uncomfortable! I am very disappointed in this establishment! I'm not sure if I will be going back!
Bonnie Oakley
Top notch!
Atmosphere: 5
Food: 5
Service: 5
william gilbert
Nice place for good coffee and cinnamon rolls.
Atmosphere: 5
Food: 5
Service: 5
Alex Lopez
Friendly! Their blueberry muffins are so amazing:)
Hecmary Barrios Realtor
Everything here it's delicious, great atmosphere and fresh flowers in every table.
I love having this awesome cafe so close to home!
Support local, stop by and try it! ☕🍪
Atmosphere: 5
Food: 5
Service: 5
Rogelio Rodriguez
The food and service were great, the latte was average
Atmosphere: 5
Food: 4
Service: 5
Diane
Loved the scones and bear claw r prices too expensive one coffee and bear claw was 9.08$
Atmosphere: 2
Food: 4
Service: 2
Maria Varela
Edit: One of the people who turned their back on her is actually an owner. Plenty of local businesses to support in the area that want the business.
My mom was excited when Dulce opened in Rio Rancho. She has always enjoyed the Santa Fe location and was looking forward to having one nearby. She told friends about it, brought family, and regularly visited their restaurant next door.
This morning she stopped in to grab a treat for herself and my grandma before her radiation appointment. There were no other customers inside, just three employees. Not one of them greeted her. They all just turned their backs and acted like she wasn’t even there. One girl went to the back, came out, stared my mom down, and finally said in the most rude, condescending tone, “What can I get for you?”
She was so put off all of this that she didn’t even bother ordering. She just said, “Nothing. Have a good day,” and walked out.
She was still shocked when she told me about it this afternoon. She said it was the strangest and worst customer service experience she’s had since moving to Rio Rancho.
You are a customer-facing business. If you can’t even hide your blatant hostility toward someone just walking in the door, you are in the wrong industry. And while it’s clear the employees could not care less, the owners should. The fact that this is such a new business and there are already multiple reviews from people with similar experiences tells me you’re either not paying attention or this is something you encourage.
We won’t be back. It seems like an empty shop is what you want, so I’m sure that’s exactly what you’ll continue to get.
Atmosphere: 1
Food: 1
Service: 1
Vic Gandolfini
Support local they say but I never have an experience like I had here at a McDonald’s. Bad customer service to say the least. Food over priced and mediocre. Won’t be back.
Atmosphere: 1
Food: 1
Service: 1
A Lujan
Support local! This place has delicious pastries, the coffee is so good, my favorite is The Birdie. They also use a local roaster and the staff is super friendly.
I like the coffee and pastries, but I went today and I ordered a coffee and sat down to enjoy my coffee and all of a sudden the staff was yelling and cursing! it made it very uncomfortable! I am very disappointed in this establishment! I'm not sure if I will be going back!
Top notch!
Atmosphere: 5
Food: 5
Service: 5
Nice place for good coffee and cinnamon rolls.
Atmosphere: 5
Food: 5
Service: 5
Friendly! Their blueberry muffins are so amazing:)
Everything here it's delicious, great atmosphere and fresh flowers in every table.
I love having this awesome cafe so close to home!
Support local, stop by and try it! ☕🍪
Atmosphere: 5
Food: 5
Service: 5
The food and service were great, the latte was average
Atmosphere: 5
Food: 4
Service: 5
Loved the scones and bear claw r prices too expensive one coffee and bear claw was 9.08$
Atmosphere: 2
Food: 4
Service: 2
Edit: One of the people who turned their back on her is actually an owner. Plenty of local businesses to support in the area that want the business.
My mom was excited when Dulce opened in Rio Rancho. She has always enjoyed the Santa Fe location and was looking forward to having one nearby. She told friends about it, brought family, and regularly visited their restaurant next door.
This morning she stopped in to grab a treat for herself and my grandma before her radiation appointment. There were no other customers inside, just three employees. Not one of them greeted her. They all just turned their backs and acted like she wasn’t even there. One girl went to the back, came out, stared my mom down, and finally said in the most rude, condescending tone, “What can I get for you?”
She was so put off all of this that she didn’t even bother ordering. She just said, “Nothing. Have a good day,” and walked out.
She was still shocked when she told me about it this afternoon. She said it was the strangest and worst customer service experience she’s had since moving to Rio Rancho.
You are a customer-facing business. If you can’t even hide your blatant hostility toward someone just walking in the door, you are in the wrong industry. And while it’s clear the employees could not care less, the owners should. The fact that this is such a new business and there are already multiple reviews from people with similar experiences tells me you’re either not paying attention or this is something you encourage.
We won’t be back. It seems like an empty shop is what you want, so I’m sure that’s exactly what you’ll continue to get.
Atmosphere: 1
Food: 1
Service: 1
Support local they say but I never have an experience like I had here at a McDonald’s. Bad customer service to say the least. Food over priced and mediocre. Won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Support local! This place has delicious pastries, the coffee is so good, my favorite is The Birdie. They also use a local roaster and the staff is super friendly.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Dry coffee cake and staff without people skills. Strange creepy quiet place.
Atmosphere: 1
Food: 2
Service: 1
Love the blueberry muffins
Atmosphere: 5
Food: 5
Service: 5
Didn’t get to try this place. They say they close at three… showed up at two and they were closed. Guess they don’t need the business.
Seem to of had limited choices on sweets, scones. No questions asked of my preferences.
Atmosphere: 4
Food: 4
Service: 4
Service is great good and bakery needs improvement. The basket is hard and doesn’t taste that good I think it’s an added ingredient.
Atmosphere: 5
Food: 1
Service: 5
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