Coffee is good. Staff is poorly trained and exceedingly unprofessional. Would love to have pleasant and professional interaction. But no. Total stranger (on staff) asks a total stranger (customer) personal chit chat. Ignoring doesn’t help. Doofus asks again. Other, better locations with well trained staff say “Good morning. Welcome to Starbucks. How may I help you?” Go elsewhere.
Atmosphere: 1
Food: 5
Service: 1
Melinda
New ingredients in the drinks is terrible! We ordered drinks had to ask for a new order because they were so extremely bitter. Our new drinks are also bitter. The lady mentioned a new powder they got in to the lady in front of me but why are all the drinks so bitter? So sad. Starbucks is going down hill
Atmosphere: 5
Food: 1
Service: 5
Ellie Boels
the app doesn’t let me order water and it makes then roll their eyes at me when i ask in person . each time . especially the guy who worked 1/15 am
The baristas work their booty off and are never lazy, however, this place takes the longest for food. Their set up is like no other starbies. The drive thru person should NOT also be responsible for hot foods. It would eliminate most of the wait time if there was just a hot food person. It wasn’t “busy” but the drive thru was backed up due to hot food needs and mine too 12 minutes from ordering INSIDE.
Atmosphere: 5
Food: 5
Service: 5
Ink Script
When given a card to run, in the drive-thru, the employees of this location put the card reader in your face for you to add a tip. While I'm not against tipping in general, creating an expectation for a tip when drive-thrus aren't a tipping occasion, and inconveniencing the driver, making them put their fingers on the same screen as every customer before them, is a frustrating practice and in my experience it is this location that consistently does it.
Service: 3
Recommended dishes: Pumpkin Bread, Cheese Danish
Karen J
Drive through experience was good. Friendly and helpful staff. I only go for seaonal items. This time it was the pumpkin chai iced latte. So dang good.
Atmosphere: 4
Food: 5
Service: 5
Stephanie R
Came in to order 3 drinks and a bagel. We sat and watched about 20 people order after us, while the kids ate their bagel. Never got our drinks, and literally watched all those people in after us, order, then leave with their drinks. Finally said something, and the lady up front made some stupid excuse and shooed me away. Waited about 8 more mins before I asked for a refund. They weren't even making our drinks. If she made a mistake, that's fine, but customer service is absolutely not a concern here. Getting on top of our drinks, even if she forgot to put in our order, because she knew how long we had been there would've been nice. Unless you've got about 30 minutes to wait for coffee, skip this location, they're inefficient, and don't care about your business anyway. Rise and Roast up the street was fantastic, pistachio latte was even better than SB!
Atmosphere: 1
Food: 5
Service: 1
danielle
This is my favorite Starbucks location. The drinks are consistently good and the staff is friendly. I recently had a problem with my order and the staff went above and beyond to help.
Service: 5
T. Martinez
Typical starbucks location, but the drive thru is frequently backed up and it seems like the orders are particularly slow to come out.
I have been getting the same 3 drinks from Starbucks for about 25 yrs from this location and all the other locations in Rio Rancho, surrounding areas as well as in many states while traveling over the years. I’m sorry to say this is the one I have my doubts about every time, given them so many chances and every time the drink disappoints and I only go to this one 1-2 times a yr. The employees are nice & friendly, have good food and fast service, reason for rating 3 stars. Not sure how a basic white chocolate mocha can taste like a vanilla steamer.
Atmosphere: 5
Food: 3
Service: 5
DRU
Great drinks but too pricey. Don't go there as much I I used too.
Atmosphere: 5
Food: 5
Service: 5
Tanisha Martinez
Typical starbucks location, but the drive thru is frequently backed up and it seems like the orders are particularly slow to come out.
Atmosphere: 3
Food: 4
Service: 3
Joslyn Paz
Went through drive thru to try the new summer refresher and found weird stuff in my drink almost looks like plastic. It's not the Boba at the bottom either this was something else. I called spoke to AJ and she almost sounded like she wanted to call me a liar. Why would somebody call and lie about something like that. I expected her to ask for a picture or replace the drink as I would do as a business owner, but she wants me to drive back up to rio rancho take her this drink and basically prove my point. I don't get how companies make mistakes and then look at customers as if we are lying or just trying to get a free item. Smh. Will not go back to Starbucks.
Ritchie Ray
I ordered an iced Oatmilk expresso drink - venti - LITE ICE. I received the drink full to the brim with ice. I sent it back and they removed ice and returned it to me 3/4 full. They thought they were clever. I paid for a venti 3/4 full. I will never go to this location again. They should be reported to corporate for their dishonesty.
Coffee is good. Staff is poorly trained and exceedingly unprofessional. Would love to have pleasant and professional interaction. But no. Total stranger (on staff) asks a total stranger (customer) personal chit chat. Ignoring doesn’t help. Doofus asks again. Other, better locations with well trained staff say “Good morning. Welcome to Starbucks. How may I help you?” Go elsewhere.
Atmosphere: 1
Food: 5
Service: 1
New ingredients in the drinks is terrible! We ordered drinks had to ask for a new order because they were so extremely bitter. Our new drinks are also bitter. The lady mentioned a new powder they got in to the lady in front of me but why are all the drinks so bitter? So sad. Starbucks is going down hill
Atmosphere: 5
Food: 1
Service: 5
the app doesn’t let me order water and it makes then roll their eyes at me when i ask in person . each time . especially the guy who worked 1/15 am
Atmosphere: 2
Food: 4
Service: 1
The coffee was good and the service was good.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Iced Starbucks Blonde Vanilla Latte
The baristas work their booty off and are never lazy, however, this place takes the longest for food.
Their set up is like no other starbies.
The drive thru person should NOT also be responsible for hot foods. It would eliminate most of the wait time if there was just a hot food person.
It wasn’t “busy” but the drive thru was backed up due to hot food needs and mine too 12 minutes from ordering INSIDE.
Atmosphere: 5
Food: 5
Service: 5
When given a card to run, in the drive-thru, the employees of this location put the card reader in your face for you to add a tip. While I'm not against tipping in general, creating an expectation for a tip when drive-thrus aren't a tipping occasion, and inconveniencing the driver, making them put their fingers on the same screen as every customer before them, is a frustrating practice and in my experience it is this location that consistently does it.
Service: 3
Recommended dishes: Pumpkin Bread, Cheese Danish
Drive through experience was good. Friendly and helpful staff. I only go for seaonal items. This time it was the pumpkin chai iced latte. So dang good.
Atmosphere: 4
Food: 5
Service: 5
Came in to order 3 drinks and a bagel. We sat and watched about 20 people order after us, while the kids ate their bagel. Never got our drinks, and literally watched all those people in after us, order, then leave with their drinks. Finally said something, and the lady up front made some stupid excuse and shooed me away. Waited about 8 more mins before I asked for a refund. They weren't even making our drinks. If she made a mistake, that's fine, but customer service is absolutely not a concern here. Getting on top of our drinks, even if she forgot to put in our order, because she knew how long we had been there would've been nice. Unless you've got about 30 minutes to wait for coffee, skip this location, they're inefficient, and don't care about your business anyway. Rise and Roast up the street was fantastic, pistachio latte was even better than SB!
Atmosphere: 1
Food: 5
Service: 1
This is my favorite Starbucks location. The drinks are consistently good and the staff is friendly. I recently had a problem with my order and the staff went above and beyond to help.
Service: 5
Typical starbucks location, but the drive thru is frequently backed up and it seems like the orders are particularly slow to come out.
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
I have been getting the same 3 drinks from Starbucks for about 25 yrs from this location and all the other locations in Rio Rancho, surrounding areas as well as in many states while traveling over the years. I’m sorry to say this is the one I have my doubts about every time, given them so many chances and every time the drink disappoints and I only go to this one 1-2 times a yr. The employees are nice & friendly, have good food and fast service, reason for rating 3 stars. Not sure how a basic white chocolate mocha can taste like a vanilla steamer.
Atmosphere: 5
Food: 3
Service: 5
Great drinks but too pricey. Don't go there as much I I used too.
Atmosphere: 5
Food: 5
Service: 5
Typical starbucks location, but the drive thru is frequently backed up and it seems like the orders are particularly slow to come out.
Atmosphere: 3
Food: 4
Service: 3
Went through drive thru to try the new summer refresher and found weird stuff in my drink almost looks like plastic. It's not the Boba at the bottom either this was something else. I called spoke to AJ and she almost sounded like she wanted to call me a liar. Why would somebody call and lie about something like that. I expected her to ask for a picture or replace the drink as I would do as a business owner, but she wants me to drive back up to rio rancho take her this drink and basically prove my point. I don't get how companies make mistakes and then look at customers as if we are lying or just trying to get a free item. Smh. Will not go back to Starbucks.
I ordered an iced Oatmilk expresso drink - venti - LITE ICE. I received the drink full to the brim with ice. I sent it back and they removed ice and returned it to me 3/4 full. They thought they were clever. I paid for a venti 3/4 full. I will never go to this location again. They should be reported to corporate for their dishonesty.
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