Went to get donuts an hour before they closed, they had zero donuts and already getting ready to close. I don’t understand why say open til 10pm and not have anything might as well close at 9.
Charlie Brown
After being served raw lobster at Red lobster in Roswell NM for mother's Day, Baskin Robbins saved my day with some great ice cream. Thank you. Highly recommended and will come again.
Cristal Carrillo
Did online order got nothing what I ordered girl at the window give me my drink and told me to move forward for the rest of my order and shut window …….no good morning no hello bad customer service 4/10/25 @10:49am ….will not be going back !!!
Kirsten Dennis
Limited menu and above average prices, no brownie sunday options nor the normal range of ice cream options
Deena Sanchez
This location had alot of space & it was convenient having a Baskin Robbins & Dunkin Donuts combined.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo Cookies N' Cream, Double Warm Cookie Ice Cream Sandwich, Cappuccino Blast, Fudge Brownie N' Oreo Cookie Cake, Dozen Donuts
shana emmert
If you want to make a Baskin Robbins employee mad just order a few of the hand packed quarts of ice cream! Apparently the ice cream is really hard for them to scoop out and they hate doing it. ( literally their job) I ordered 3, but because of a miscommunication the girl at the register charged me for 4. Not a problem for me. The girl that was scooping the ice cream to fill them was mad and was complaining to 2 other coworkers about how much I ordered. (I heard her from across the room) She had already been rude to me on an earlier interaction so I called her out on it. She got so mad that she quit, supposedly. She blamed me! All I did was pay for a service that she was paid to do! Unbelievable! I wish I had gotten her name. I hope she really did quit because she doesn’t belong in the service industry with that attitude!
E Marquez
I normally go here once or twice a week. But after being treated horribly by by the so called manager today 06/24/2023 at 6:45 pm. I doubt I will be going back. There was no reason for her to be so rude and argumentative over the drive though intercom. The guy that was working is always super nice. He should be the manager. Whoever the girl was she definitely needs more training.
Dustin Ross
There is a $1.00 charge for a cup of water which I thought was high but was okay with paying. Then they wanted another $1.00 for a refill on water. That is ridiculous and I won't be back. The waffle cone was also undercooked and tasted stale.
OhLittleFeather Joy
I asked for donuts and apparently they didnt have donuts. So i asked for drinks and the lady who was taking my order was annoyed of my requested.
elias fresquez
The worst customer service I’ve ever had. All the girls working there were rude and unprofessional. I would never go back!!! Such horrible service! They should definitely take notes from Bahama Bucks down the street. The whole staff should be fired. I Went to Bahamas Bucks the night before, right at closing time and had the best experience with the entire staff.
Drive thru was quick. Don't miss seeing this alien ?
Natalie Acheson
Love a good Baskin Robbins ice cream stop!! They had my favorite daiquiri ice! So thankful they took out all the artificial food dyes out of their ice creams, my kids can finally have the fun stuff!! Thank you!!
Dalien Wave
Dunkin donuts was incredible, fresh and delicious donuts!
Steve Jones
Flavors that are out “of this world”!
Ed Maudlin
The two young ladies were doing a wonderful job. I would like to apologize to them if I upset them in any way by confronting their rude customer. I would not stand by while the rude, entitled woman on her phone berated one of the employees because she didn't like the coffee she was served. It was important enough to her to reduce the young woman to tears, but not enough to get off her phone and engage with them like human beings. I hope she was the last horrible customer you had today, and I hope you all realize that you do not have to take abuse from anyone, ever
Went to get donuts an hour before they closed, they had zero donuts and already getting ready to close. I don’t understand why say open til 10pm and not have anything might as well close at 9.
After being served raw lobster at Red lobster in Roswell NM for mother's Day, Baskin Robbins saved my day with some great ice cream. Thank you. Highly recommended and will come again.
Did online order got nothing what I ordered girl at the window give me my drink and told me to move forward for the rest of my order and shut window …….no good morning no hello bad customer service 4/10/25 @10:49am ….will not be going back !!!
Limited menu and above average prices, no brownie sunday options nor the normal range of ice cream options
This location had alot of space & it was convenient having a Baskin Robbins & Dunkin Donuts combined.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo Cookies N' Cream, Double Warm Cookie Ice Cream Sandwich, Cappuccino Blast, Fudge Brownie N' Oreo Cookie Cake, Dozen Donuts
If you want to make a Baskin Robbins employee mad just order a few of the hand packed quarts of ice cream! Apparently the ice cream is really hard for them to scoop out and they hate doing it. ( literally their job) I ordered 3, but because of a miscommunication the girl at the register charged me for 4. Not a problem for me. The girl that was scooping the ice cream to fill them was mad and was complaining to 2 other coworkers about how much I ordered. (I heard her from across the room) She had already been rude to me on an earlier interaction so I called her out on it. She got so mad that she quit, supposedly. She blamed me! All I did was pay for a service that she was paid to do! Unbelievable! I wish I had gotten her name. I hope she really did quit because she doesn’t belong in the service industry with that attitude!
I normally go here once or twice a week. But after being treated horribly by by the so called manager today 06/24/2023 at 6:45 pm. I doubt I will be going back. There was no reason for her to be so rude and argumentative over the drive though intercom. The guy that was working is always super nice. He should be the manager. Whoever the girl was she definitely needs more training.
There is a $1.00 charge for a cup of water which I thought was high but was okay with paying. Then they wanted another $1.00 for a refill on water. That is ridiculous and I won't be back. The waffle cone was also undercooked and tasted stale.
I asked for donuts and apparently they didnt have donuts. So i asked for drinks and the lady who was taking my order was annoyed of my requested.
The worst customer service I’ve ever had. All the girls working there were rude and unprofessional. I would never go back!!! Such horrible service! They should definitely take notes from Bahama Bucks down the street. The whole staff should be fired. I Went to Bahamas Bucks the night before, right at closing time and had the best experience with the entire staff.
Restaurantji Recommends
Drive thru was quick. Don't miss seeing this alien ?
Love a good Baskin Robbins ice cream stop!! They had my favorite daiquiri ice! So thankful they took out all the artificial food dyes out of their ice creams, my kids can finally have the fun stuff!! Thank you!!
Dunkin donuts was incredible, fresh and delicious donuts!
Flavors that are out “of this world”!
The two young ladies were doing a wonderful job. I would like to apologize to them if I upset them in any way by confronting their rude customer. I would not stand by while the rude, entitled woman on her phone berated one of the employees because she didn't like the coffee she was served. It was important enough to her to reduce the young woman to tears, but not enough to get off her phone and engage with them like human beings. I hope she was the last horrible customer you had today, and I hope you all realize that you do not have to take abuse from anyone, ever
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