Limited menu and above average prices, no brownie sunday options nor the normal range of ice cream options
Deena Sanchez
This location had alot of space & it was convenient having a Baskin Robbins & Dunkin Donuts combined.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo Cookies N' Cream, Double Warm Cookie Ice Cream Sandwich, Cappuccino Blast, Fudge Brownie N' Oreo Cookie Cake, Dozen Donuts
shana emmert
If you want to make a Baskin Robbins employee mad just order a few of the hand packed quarts of ice cream! Apparently the ice cream is really hard for them to scoop out and they hate doing it. ( literally their job) I ordered 3, but because of a miscommunication the girl at the register charged me for 4. Not a problem for me. The girl that was scooping the ice cream to fill them was mad and was complaining to 2 other coworkers about how much I ordered. (I heard her from across the room) She had already been rude to me on an earlier interaction so I called her out on it. She got so mad that she quit, supposedly. She blamed me! All I did was pay for a service that she was paid to do! Unbelievable! I wish I had gotten her name. I hope she really did quit because she doesn’t belong in the service industry with that attitude!
E Marquez
I normally go here once or twice a week. But after being treated horribly by by the so called manager today 06/24/2023 at 6:45 pm. I doubt I will be going back. There was no reason for her to be so rude and argumentative over the drive though intercom. The guy that was working is always super nice. He should be the manager. Whoever the girl was she definitely needs more training.
Dustin Ross
There is a $1.00 charge for a cup of water which I thought was high but was okay with paying. Then they wanted another $1.00 for a refill on water. That is ridiculous and I won't be back. The waffle cone was also undercooked and tasted stale.
OhLittleFeather Joy
I asked for donuts and apparently they didnt have donuts. So i asked for drinks and the lady who was taking my order was annoyed of my requested.
elias fresquez
The worst customer service I’ve ever had. All the girls working there were rude and unprofessional. I would never go back!!! Such horrible service! They should definitely take notes from Bahama Bucks down the street. The whole staff should be fired. I Went to Bahamas Bucks the night before, right at closing time and had the best experience with the entire staff.
Lori Shafer
Drive thru was quick. Don't miss seeing this alien ?
Natalie Acheson
Love a good Baskin Robbins ice cream stop!! They had my favorite daiquiri ice! So thankful they took out all the artificial food dyes out of their ice creams, my kids can finally have the fun stuff!! Thank you!!
Dalien Wave
Dunkin donuts was incredible, fresh and delicious donuts!
The two young ladies were doing a wonderful job. I would like to apologize to them if I upset them in any way by confronting their rude customer. I would not stand by while the rude, entitled woman on her phone berated one of the employees because she didn't like the coffee she was served. It was important enough to her to reduce the young woman to tears, but not enough to get off her phone and engage with them like human beings. I hope she was the last horrible customer you had today, and I hope you all realize that you do not have to take abuse from anyone, ever
Gigi Jackson
Visiting from Texas. Went to this place today around 1:30pm. Worst customer service by a very moody and angry person; seemed like she was the manager/supervisor. She had to be put in check after she snapped at us. My husband wanted a chocolate milkshake and she opted to use the vanilla/chocolate claiming the blender would mess up with chocolate. Say what!! Ice cream is ice cream!! Oh, and we stood in line for at least 10 minutes while she walked back and forth in front of us never acknowledging or greeting us. Very rude woman. Stay home if your miserable! Not coming here again 😡. None of the other B&R in Texas we've been to had this type of "customer disservice".
Gigi Jackson
Visiting from Texas. Went to this place today around 1:30pm. Worst customer service by a very moody and angry person; seemed like she was the manager/supervisor. She had to be put in check after she snapped at us. My husband wanted a chocolate milkshake and she opted to use the vanilla/chocolate claiming the blender would mess up with chocolate. Say what!! Ice cream is ice cream!! Oh, and we stood in line for at least 10 minutes while she walked back and forth in front of us never acknowledging or greeting us. Very rude woman. Stay home if your miserable! Not coming here again ?. None of the other B&R in Texas we've been to had this type of "customer disservice".
Cynthia Carl
So disappointed in my interactions today with BR. No bubblegum ice cream. Ok no problem but was then told it was the lazy night shifts fault. They were too lazy to bring it out. Another employee spoke up and said it is standard it’s always supposed to be stocked. And the first employee replied… Tell her we sold out of it!!! We are supposed to have it in the case. Lastly, I asked for a taste of another ice cream since bubblegum was unavailable. After using the taster I placed the tasting spoon in the cup on the counter. Only to be told “those are tasting spoons I just contaminated”. I apologized immediately and mentioned that in Albuquerque… The cup is available for your tasting spoons. She pointed across the room and said at this location they use the trashcan. The challenging part is… Why would I ever grab a tasting spoon when I can’t reach down and retrieve the ice cream. It just didn’t make sense. The final piece that got my goat… Is she commented “at least they weren’t as many clean spoons in the cup as there were with the last customer”. Rude staff of two onsite….barking, rolling eyes and attitude. Not up to standard. Trying to relive an old memory… Gone bad. Grin! I love Baskin Robbins in other locations but probably wouldn’t visit this location again. Management needs to take a look.
Limited menu and above average prices, no brownie sunday options nor the normal range of ice cream options
This location had alot of space & it was convenient having a Baskin Robbins & Dunkin Donuts combined.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo Cookies N' Cream, Double Warm Cookie Ice Cream Sandwich, Cappuccino Blast, Fudge Brownie N' Oreo Cookie Cake, Dozen Donuts
If you want to make a Baskin Robbins employee mad just order a few of the hand packed quarts of ice cream! Apparently the ice cream is really hard for them to scoop out and they hate doing it. ( literally their job) I ordered 3, but because of a miscommunication the girl at the register charged me for 4. Not a problem for me. The girl that was scooping the ice cream to fill them was mad and was complaining to 2 other coworkers about how much I ordered. (I heard her from across the room) She had already been rude to me on an earlier interaction so I called her out on it. She got so mad that she quit, supposedly. She blamed me! All I did was pay for a service that she was paid to do! Unbelievable! I wish I had gotten her name. I hope she really did quit because she doesn’t belong in the service industry with that attitude!
I normally go here once or twice a week. But after being treated horribly by by the so called manager today 06/24/2023 at 6:45 pm. I doubt I will be going back. There was no reason for her to be so rude and argumentative over the drive though intercom. The guy that was working is always super nice. He should be the manager. Whoever the girl was she definitely needs more training.
There is a $1.00 charge for a cup of water which I thought was high but was okay with paying. Then they wanted another $1.00 for a refill on water. That is ridiculous and I won't be back. The waffle cone was also undercooked and tasted stale.
I asked for donuts and apparently they didnt have donuts. So i asked for drinks and the lady who was taking my order was annoyed of my requested.
The worst customer service I’ve ever had. All the girls working there were rude and unprofessional. I would never go back!!! Such horrible service! They should definitely take notes from Bahama Bucks down the street. The whole staff should be fired. I Went to Bahamas Bucks the night before, right at closing time and had the best experience with the entire staff.
Drive thru was quick. Don't miss seeing this alien ?
Love a good Baskin Robbins ice cream stop!! They had my favorite daiquiri ice! So thankful they took out all the artificial food dyes out of their ice creams, my kids can finally have the fun stuff!! Thank you!!
Dunkin donuts was incredible, fresh and delicious donuts!
Restaurantji Recommends
Flavors that are out “of this world”!
The two young ladies were doing a wonderful job. I would like to apologize to them if I upset them in any way by confronting their rude customer. I would not stand by while the rude, entitled woman on her phone berated one of the employees because she didn't like the coffee she was served. It was important enough to her to reduce the young woman to tears, but not enough to get off her phone and engage with them like human beings. I hope she was the last horrible customer you had today, and I hope you all realize that you do not have to take abuse from anyone, ever
Visiting from Texas. Went to this place today around 1:30pm. Worst customer service by a very moody and angry person; seemed like she was the manager/supervisor. She had to be put in check after she snapped at us. My husband wanted a chocolate milkshake and she opted to use the vanilla/chocolate claiming the blender would mess up with chocolate. Say what!! Ice cream is ice cream!! Oh, and we stood in line for at least 10 minutes while she walked back and forth in front of us never acknowledging or greeting us. Very rude woman. Stay home if your miserable! Not coming here again 😡. None of the other B&R in Texas we've been to had this type of "customer disservice".
Visiting from Texas. Went to this place today around 1:30pm. Worst customer service by a very moody and angry person; seemed like she was the manager/supervisor. She had to be put in check after she snapped at us. My husband wanted a chocolate milkshake and she opted to use the vanilla/chocolate claiming the blender would mess up with chocolate. Say what!! Ice cream is ice cream!! Oh, and we stood in line for at least 10 minutes while she walked back and forth in front of us never acknowledging or greeting us. Very rude woman. Stay home if your miserable! Not coming here again ?. None of the other B&R in Texas we've been to had this type of "customer disservice".
So disappointed in my interactions today with BR. No bubblegum ice cream. Ok no problem but was then told it was the lazy night shifts fault. They were too lazy to bring it out. Another employee spoke up and said it is standard it’s always supposed to be stocked. And the first employee replied… Tell her we sold out of it!!! We are supposed to have it in the case. Lastly, I asked for a taste of another ice cream since bubblegum was unavailable. After using the taster I placed the tasting spoon in the cup on the counter. Only to be told “those are tasting spoons I just contaminated”. I apologized immediately and mentioned that in Albuquerque… The cup is available for your tasting spoons. She pointed across the room and said at this location they use the trashcan. The challenging part is… Why would I ever grab a tasting spoon when I can’t reach down and retrieve the ice cream. It just didn’t make sense. The final piece that got my goat… Is she commented “at least they weren’t as many clean spoons in the cup as there were with the last customer”. Rude staff of two onsite….barking, rolling eyes and attitude. Not up to standard. Trying to relive an old memory… Gone bad. Grin! I love Baskin Robbins in other locations but probably wouldn’t visit this location again. Management needs to take a look.
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