Addendum:
When we got home the order was completely wrong and none of the burgers had green chile as ordered.
So, check your order before leaving.
LHL
Atmosphere: 2
Food: 2
Service: 2
Leecha Herrera-LaMay
On October 5, 2025, we stopped to eat, and they had no buns. So, I thought things happen I get it. Well, they were out of onion rings.
Oh, it gets better.....
We placed an order to go paid for it and went to get our drinks. No coke, Dr Pepper or root beer. I went to get a refund from the manager, and he said I needed a receipt to get reimbursed. By this time, we had already dumped our tray. I realize there are days that no matter what everything can go wrong. But what I didn't appreciate was the attitude. But again, I know they had to be frustrated so I get it. Every time we go to Roswell this is usually the place we stop to eat. And in their defense, we have never had a problem in all the years we have eaten there.
P.S Just remember to keep your receipt just in case.
LHL
Atmosphere: 3
Food: 2
Service: 3
Tyler Stanley
worst whataburger ever. waited an hour and a half for them to get my order wrong. horrible service and they were all acting unprofessional. they need all new staff and management
Jessica McCard
Awful. The employees were more interested in talking to each other than assisting customers. My husband's order was messed up, and all of the food in our order was cold. Unfortunately, we were in a rush & didn't have time to ask for the order to be remade.
Atmosphere: 2
Food: 1
Service: 1
Mario I.
Waited for over 30 minutes once we had already paid thru the drive thru.
Atmosphere: 1
Food: 1
Service: 1
Rosemary Porter
Service was poor got our order was made wrong. I spent 25 on 2 meals and 43 cent on condiments. For 43 cent you just lost a customer. So I gave the manager 1.50 and told her that the next customer that ask for ranch.
They NEVER get the order right doesn't matter if you order online or go through drive thru I forgot that's why I quit going there!!
Food: 5
Service: 1
Yung Prodigy
they take sooooo long in the damn drive thru and they don’t even look productive in their they don’t pay attention to you until it’s been over 30 minutes. Step it up Roswell seriously
Tim Davis
Good as always!!! The shakes are awesome
Atmosphere: 5
Food: 5
Service: 5
Oravla Martin
Ordered Patty melt and there was no sauce. Just plain and dry burger. Cold fries. No ketchup after i asked.
Rude people are crappy to fhier customers for asking for food the havent made and took 20 mins at drive through after 20nins in line waiting to get to window. Lady at windows would not give me a refund and was rude on top of that
Atmosphere: 1
Food: 4
Service: 2
Emiliano Perez
forgot a LOT of food in my order
Raymond Moreno
Incompetent = whataburger employees and managers.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Whataburger Combo, Sandwich
Jim Larson
We don’t have Whataburgers where I’m from so when traveling I make it a point to have a meal at one. They are in my top 5 burger joints.
Atmosphere: 5
Food: 5
Service: 5
will D
It's ok, coustomer service is bad and food is ussually cold.
Addendum: When we got home the order was completely wrong and none of the burgers had green chile as ordered. So, check your order before leaving. LHL
Atmosphere: 2
Food: 2
Service: 2
On October 5, 2025, we stopped to eat, and they had no buns. So, I thought things happen I get it. Well, they were out of onion rings. Oh, it gets better..... We placed an order to go paid for it and went to get our drinks. No coke, Dr Pepper or root beer. I went to get a refund from the manager, and he said I needed a receipt to get reimbursed. By this time, we had already dumped our tray. I realize there are days that no matter what everything can go wrong. But what I didn't appreciate was the attitude. But again, I know they had to be frustrated so I get it. Every time we go to Roswell this is usually the place we stop to eat. And in their defense, we have never had a problem in all the years we have eaten there. P.S Just remember to keep your receipt just in case. LHL
Atmosphere: 3
Food: 2
Service: 3
worst whataburger ever. waited an hour and a half for them to get my order wrong. horrible service and they were all acting unprofessional. they need all new staff and management
Awful. The employees were more interested in talking to each other than assisting customers. My husband's order was messed up, and all of the food in our order was cold. Unfortunately, we were in a rush & didn't have time to ask for the order to be remade.
Atmosphere: 2
Food: 1
Service: 1
Waited for over 30 minutes once we had already paid thru the drive thru.
Atmosphere: 1
Food: 1
Service: 1
Service was poor got our order was made wrong. I spent 25 on 2 meals and 43 cent on condiments. For 43 cent you just lost a customer. So I gave the manager 1.50 and told her that the next customer that ask for ranch.
Parking: Meat not seasoned place was a mess
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Whataburger Combo, Onion Rings, Hamburger, Bacon Burger
They NEVER get the order right doesn't matter if you order online or go through drive thru I forgot that's why I quit going there!!
Food: 5
Service: 1
they take sooooo long in the damn drive thru and they don’t even look productive in their they don’t pay attention to you until it’s been over 30 minutes. Step it up Roswell seriously
Good as always!!! The shakes are awesome
Atmosphere: 5
Food: 5
Service: 5
Ordered Patty melt and there was no sauce. Just plain and dry burger. Cold fries. No ketchup after i asked.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Rude people are crappy to fhier customers for asking for food the havent made and took 20 mins at drive through after 20nins in line waiting to get to window. Lady at windows would not give me a refund and was rude on top of that
Atmosphere: 1
Food: 4
Service: 2
forgot a LOT of food in my order
Incompetent = whataburger employees and managers.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Whataburger Combo, Sandwich
We don’t have Whataburgers where I’m from so when traveling I make it a point to have a meal at one. They are in my top 5 burger joints.
Atmosphere: 5
Food: 5
Service: 5
It's ok, coustomer service is bad and food is ussually cold.
Atmosphere: 1
Food: 3
Service: 2
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