I asked my son to pick up small French Vanilla the staff said did not know what he was talking about. He asked again she gave him something and charged him 3.89 for small beverage. He brought home and I do not know what it was tasted like hot milk terrible. I called and spoke to very nice gentleman he said come in and will give you correct drink. I told him not possible as ill, I asked him to have manager call me and more than 24 hours and nothing. I just think if you are going to be working in drive thru that they are familiar with menu. Will not be visiting this location again.
Mauli Mauler
If you don't speak or understand Hindi, you're doomed..
Atmosphere: 2
Food: 4
Service: 1
C.G. Smith
Where do i start... Coffee is advertised as always 20 min fresh yet is always burnt and old (led lights on coffee machines are always red pot has expired) I order dark roast and am told they will not be making a new pot for one person.. or you order a dark roast, and the coffee is old because the pot has 7am on it, but it's now 3 pm, You give them 3 dollars for an extra large coffee, and they keep your change because they feel as though they deserve a tip. The washrooms are always dirty. Tonight for instance, I went in to use the washroom and witnessed the worker coming out of the restroom, go behind the counter and proceed take customers money and get her donuts without changing her sandwich gloves or washing her hands. Earlier in the day, I went into order a wrap but witnessed the stainless steel inserts with the vegetables and turkey sitting out on the counter along with the crispy chicken, not in the refrigerated cabinet or chicken in the warmer so I decided against getting a wrap. Got an old coffee instead, which was poured out in the parking lot (regular occurrence). I went back in 2 hours later, and the inserts were still on the counter, which made me livid. I've called corporate several times about coffee quality, cleanliness, and beyond poor customer service and get an apology like I'm going to get from writing this review, but nothing has or will be done about it. They are going to kill somebody. This is why before I started writing this review, I went ahead and filed complaints with the Provincial Health Inspector, Department of Health, Department of Labor, and the Better Business Bureau. Now, let's see how serious the franchise owner and Tim Hortons Corporate take the complaints. I've tried to be reasonable as i have been in the restaurant industry for over twenty years, and food and beverage safety should be first priority, but it's clearly not. Furthermore, all Tim's locations in Bridgewater are closed at 6 pm in Bridgewater November, 17th stating holiday celebrations.. .What Holliday celebrations?! It's not a Holliday! Motored to Mahone Bay Tim's and the staff there were flustered as to why the Bridgewater locations would be closed, considering the town is very busy tonight. Tim's really needs to get new employees who care about customer service and quality. As if this keeps up, they won't have any customers left. The negative reviews are starting to surpass the positive experiences.
Tim Hortons Corporate - Guest Services 1-888-601-1616
Atmosphere: 1
Food: 1
Service: 1
Pogi Ako
I hope the management can provide better training for the staff to improve accuracy. This is the 5th time I've received the wrong drink in the drive-thru.
Superbaldguy
Just wanted to give a kudos and a review for my first flatbread pizza I ever had here. It was delicious and filling. A very sweet young lady named Babanpreet did a great job. It was ready in a couple minutes, she gave me great service! (as I’ve seen her do for everyone). I now have to try the other flavours….Thanks again!
Atmosphere: 5
Food: 5
Service: 5
Ryan Nakpil
This was an awesome experience! Great customer service and overall good environment! The food was good and my drink was good. Fastest service I’ve ever had at a Tim Hortons! My friend liked the goose painting.
Atmosphere: 5
Food: 5
Service: 5
Kayla Patterson
Just went through drive thru, pulled up lady had her back turned the entire time struggling to hand things out the window as her back was still turned while laughing with her coworkers. Absolutely no interaction was made she literally didn’t even look at me just too worried about what was going on with her coworkers. Which is fine but time and place for that not when the drive through is lined out and it’s taking even longer because she is literally not looking at what she is doing. I went there at least once or twice a day everyday for about 15 years I won’t be back because this is the normal when going there now as this is far from the first time for this and I can go to McDonalds and at least be acknowledged. Pretty pathetic to what it use to be.
Atmosphere: 1
Food: 1
Service: 1
Andrew D (Gene2004)
Flies all over doughnuts and muffins we got so turned off we had chicken noodles soup with no chicken as it had ran out.
Atmosphere: 2
Food: 3
Service: 3
Mark & Mellissa Elsner
Standing infront of till while an employee ignores me slowly restocking the sandwich station. Decided to write review while waiting. Still waiting....
No one came to help me when I approached the counter. There were 2 payment terminals open, and I waited at the one that a customer was just served at. No one helped me, though I was clearly ready to order. Another customer walked in, approached the other terminal, and was helped before me. The clerk went to walk away, so I had to approach the other terminal. I asked if both cash registers were open...as both showed in service... and was told I was correct. Both terminals were ready. I explained that I was confused because the other customer got help b4 me, though I was obviously at the other counter prepared to order. I did get a blah apology. When I got home, I found they didn't give me what I asked for. They swapped a donut flavor without me seeing. (I did not speak to them rudely. I was truly confused. I never go to Tim's, and it was unclear). Disappointing
Atmosphere: 5
Food: 4
Service: 2
Caroline Roellinghoff
Good coffee
Atmosphere: 3
Food: 3
Service: 1
dilly debruin
Coffee is always hot and the drive thru moves quick i go here every other day and have no complaints
Atmosphere: 5
Food: 5
Service: 5
Shannon U
I get iced coffees. They're hit and miss taste wise. Service is fast and hard to understand as there's communication barriers there. Not friendly people at this location, they basically shove your order at you.
Atmosphere: 2
Food: 5
Service: 2
Tyson Broome
I just had a $33 dollar order including 2 plain bagels with plain cream cheese . I get home to Camperdown to give them to my wife and son and there is nothing on them! Just a dry rock hard bagel. Absolutely ridiculous!!!!
All good
Atmosphere: 4
Food: 4
Service: 4
I asked my son to pick up small French Vanilla the staff said did not know what he was talking about. He asked again she gave him something and charged him 3.89 for small beverage. He brought home and I do not know what it was tasted like hot milk terrible. I called and spoke to very nice gentleman he said come in and will give you correct drink. I told him not possible as ill, I asked him to have manager call me and more than 24 hours and nothing. I just think if you are going to be working in drive thru that they are familiar with menu. Will not be visiting this location again.
If you don't speak or understand Hindi, you're doomed..
Atmosphere: 2
Food: 4
Service: 1
Where do i start... Coffee is advertised as always 20 min fresh yet is always burnt and old (led lights on coffee machines are always red pot has expired)
I order dark roast and am told they will not be making a new pot for one person.. or you order a dark roast, and the coffee is old because the pot has 7am on it, but it's now 3 pm,
You give them 3 dollars for an extra large coffee, and they keep your change because they feel as though they deserve a tip.
The washrooms are always dirty. Tonight for instance, I went in to use the washroom and witnessed the worker coming out of the restroom, go behind the counter and proceed take customers money and get her donuts without changing her sandwich gloves or washing her hands.
Earlier in the day, I went into order a wrap but witnessed the stainless steel inserts with the vegetables and turkey sitting out on the counter along with the crispy chicken, not in the refrigerated cabinet or chicken in the warmer so I decided against getting a wrap.
Got an old coffee instead, which was poured out in the parking lot (regular occurrence). I went back in 2 hours later, and the inserts were still on the counter, which made me livid.
I've called corporate several times about coffee quality, cleanliness, and beyond poor customer service and get an apology like I'm going to get from writing this review, but nothing has or will be done about it.
They are going to kill somebody. This is why before I started writing this review, I went ahead and filed complaints with the Provincial Health Inspector, Department of Health, Department of Labor, and the Better Business Bureau.
Now, let's see how serious the franchise owner and Tim Hortons Corporate take the complaints. I've tried to be reasonable as i have been in the restaurant industry for over twenty years, and food and beverage safety should be first priority, but it's clearly not. Furthermore, all Tim's locations in Bridgewater are closed at 6 pm in Bridgewater November, 17th stating holiday celebrations.. .What Holliday celebrations?! It's not a Holliday! Motored to Mahone Bay Tim's and the staff there were flustered as to why the Bridgewater locations would be closed, considering the town is very busy tonight. Tim's really needs to get new employees who care about customer service and quality. As if this keeps up, they won't have any customers left. The negative reviews are starting to surpass the positive experiences.
Tim Hortons Corporate - Guest Services
1-888-601-1616
Atmosphere: 1
Food: 1
Service: 1
I hope the management can provide better training for the staff to improve accuracy. This is the 5th time I've received the wrong drink in the drive-thru.
Just wanted to give a kudos and a review for my first flatbread pizza I ever had here. It was delicious and filling. A very sweet young lady named Babanpreet did a great job. It was ready in a couple minutes, she gave me great service! (as I’ve seen her do for everyone). I now have to try the other flavours….Thanks again!
Atmosphere: 5
Food: 5
Service: 5
This was an awesome experience! Great customer service and overall good environment! The food was good and my drink was good. Fastest service I’ve ever had at a Tim Hortons! My friend liked the goose painting.
Atmosphere: 5
Food: 5
Service: 5
Just went through drive thru, pulled up lady had her back turned the entire time struggling to hand things out the window as her back was still turned while laughing with her coworkers. Absolutely no interaction was made she literally didn’t even look at me just too worried about what was going on with her coworkers. Which is fine but time and place for that not when the drive through is lined out and it’s taking even longer because she is literally not looking at what she is doing. I went there at least once or twice a day everyday for about 15 years I won’t be back because this is the normal when going there now as this is far from the first time for this and I can go to McDonalds and at least be acknowledged. Pretty pathetic to what it use to be.
Atmosphere: 1
Food: 1
Service: 1
Flies all over doughnuts and muffins we got so turned off we had chicken noodles soup with no chicken as it had ran out.
Atmosphere: 2
Food: 3
Service: 3
Standing infront of till while an employee ignores me slowly restocking the sandwich station. Decided to write review while waiting. Still waiting....
Service: 1
Restaurantji Recommends
No one came to help me when I approached the counter. There were 2 payment terminals open, and I waited at the one that a customer was just served at. No one helped me, though I was clearly ready to order. Another customer walked in, approached the other terminal, and was helped before me. The clerk went to walk away, so I had to approach the other terminal. I asked if both cash registers were open...as both showed in service... and was told I was correct. Both terminals were ready. I explained that I was confused because the other customer got help b4 me, though I was obviously at the other counter prepared to order. I did get a blah apology. When I got home, I found they didn't give me what I asked for. They swapped a donut flavor without me seeing. (I did not speak to them rudely. I was truly confused. I never go to Tim's, and it was unclear). Disappointing
Atmosphere: 5
Food: 4
Service: 2
Good coffee
Atmosphere: 3
Food: 3
Service: 1
Coffee is always hot and the drive thru moves quick i go here every other day and have no complaints
Atmosphere: 5
Food: 5
Service: 5
I get iced coffees.
They're hit and miss taste wise.
Service is fast and hard to understand as there's communication barriers there. Not friendly people at this location, they basically shove your order at you.
Atmosphere: 2
Food: 5
Service: 2
I just had a $33 dollar order including 2 plain bagels with plain cream cheese . I get home to Camperdown to give them to my wife and son and there is nothing on them! Just a dry rock hard bagel. Absolutely ridiculous!!!!
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