Very poor service. The manager was extremely disrespectful, unprofessional, and impossible to communicate with. Worst experience I’ve had at any restaurant — never coming back.
Logan Muir
Asked for a teen burger during breakfast time, after googling it and seeing it on their menu once I got there, that burgers can be bought any time of day. But the worker tells me that I cannot have any because the breakfast menu is on. Then she tells me that I have to come back at 11 when the lunch menu is on. I have to ask for a manager for my hamburger. Absolutely ruined my morning.
Shubham Kaushik
The veggies is super delicious. Glad to have vegetarian option in A&W. This is officially my new go to place.. 🎉
Atmosphere: 5
Food: 5
Service: 5
zaila live
rude staff mumbled under her breath after i asked a question.
Atmosphere: 1
Food: 1
Service: 1
Ken Steffens
Was served a cold undercooked chicken burger that took 13 minutes to get.
Atmosphere: 2
Food: 1
Service: 3
Bella Croft
Usually the food is old which obviously isn't pleasant. Almost Every time I go its the same worker who seems to be bothered by the fact that we've come to order food. Not to mention, if they mess up they argue with you claiming that you're wrong. My mother and I made a trip there and they had stuffed one bag full with all three combos (we were taking it home to eat with my father) and my mother politely asked if they could have a second bag because they had over stuffed this one, and they made a huge fuss about it and ended up just handing us a delivery bag to put our food in ourselves. If you mess up an order just accept responsibility, apologize, and make it right, if you didn't then apologize and offer a solution, its a customer service job.
Atmosphere: 2
Food: 2
Service: 2
Biswas Shrestha
The tables were sticky.. all other excellent.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Teen Burger
ashish dogra
Recently, on December 5th to 2024, I visited Micmac Mall and ordered the Beyond Meat burger combo. However, upon receiving my order, I was only given the burger and a Pepsi. When I inquired about the missing fries, the staff informed me that I had only ordered a burger and Pepsi. Despite my clarification that I had ordered the combo, they persisted in insisting that I had only ordered a burger and Pepsi. Their behavior was unacceptable, particularly given that I had explicitly stated my order. I am writing to inquire if A&W has a policy of engaging in arguments with their customers.
Atmosphere: 1
Food: 1
Service: 1
Stephan Farkh
Worst double mozzarella I had ftom any A&w. Very dry & cold meat. Cold burger. Barely any dressing or veggies. Lucky you are in a mall otherwise not sure how much repeat business you would have. I certainly will never go back.
Atmosphere: 1
Food: 1
Service: 2
Kalgi Shah
I ordered 5 burgers out of which 3 were Masala veggie burger. They gave me all 3 without onions and none of them had proper sauce applied. Worst experience and service. Never expected. Not visiting again.
I've always liked buying breakfast here. But looks like a male staff wasn't happy serving people. It was early, nobody else was around except for me. They saw me in line for a long time but didn't have the urgency to come out. So i thought it was still closed. When they came out I asked, are you open? He just said "yeah we're open". No greeting. No smile. But I ignored it. When i got my order, my hashbrown was on the tray. No napkin. When I went back to ask for napkin, they didn't come back out. I kinda miss the friendly greetings of locals.
Atmosphere: 3
Food: 4
Service: 2
LIJO M THOMAS
Absolute worst service! The crew who worked on Thursday after September 19, when asked for a coffee she just replied “This is not Tims” we asked for coffee because A and W has nice coffee. She was at the back mostly checking her phone. Later a guy without uniform came outside like he was having a nap and was not at all welcoming. It would be great if management can check how the employees are behaving and providing service.
Atmosphere: 1
Food: 1
Service: 1
Beck
Always has been and always will be my favorite place for a burger
Atmosphere: 5
Food: 5
Service: 5
Shane Foster
They like to close shop early so you can't order before closing. Showed up 15 minutes to closing and they refused me service.
Atmosphere: 1
Service: 1
E K
Front Counter person, picked the inside of their ear and inspected it multiple times and cleaned out eye goo and continued working without washing their hands. It was absolutely disgusting.
Very poor service. The manager was extremely disrespectful, unprofessional, and impossible to communicate with. Worst experience I’ve had at any restaurant — never coming back.
Asked for a teen burger during breakfast time, after googling it and seeing it on their menu once I got there, that burgers can be bought any time of day. But the worker tells me that I cannot have any because the breakfast menu is on. Then she tells me that I have to come back at 11 when the lunch menu is on. I have to ask for a manager for my hamburger. Absolutely ruined my morning.
The veggies is super delicious. Glad to have vegetarian option in A&W. This is officially my new go to place.. 🎉
Atmosphere: 5
Food: 5
Service: 5
rude staff mumbled under her breath after i asked a question.
Atmosphere: 1
Food: 1
Service: 1
Was served a cold undercooked chicken burger that took 13 minutes to get.
Atmosphere: 2
Food: 1
Service: 3
Usually the food is old which obviously isn't pleasant. Almost Every time I go its the same worker who seems to be bothered by the fact that we've come to order food. Not to mention, if they mess up they argue with you claiming that you're wrong. My mother and I made a trip there and they had stuffed one bag full with all three combos (we were taking it home to eat with my father) and my mother politely asked if they could have a second bag because they had over stuffed this one, and they made a huge fuss about it and ended up just handing us a delivery bag to put our food in ourselves. If you mess up an order just accept responsibility, apologize, and make it right, if you didn't then apologize and offer a solution, its a customer service job.
Atmosphere: 2
Food: 2
Service: 2
The tables were sticky.. all other excellent.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Teen Burger
Recently, on December 5th to 2024, I visited Micmac Mall and ordered the Beyond Meat burger combo. However, upon receiving my order, I was only given the burger and a Pepsi. When I inquired about the missing fries, the staff informed me that I had only ordered a burger and Pepsi. Despite my clarification that I had ordered the combo, they persisted in insisting that I had only ordered a burger and Pepsi. Their behavior was unacceptable, particularly given that I had explicitly stated my order.
I am writing to inquire if A&W has a policy of engaging in arguments with their customers.
Atmosphere: 1
Food: 1
Service: 1
Worst double mozzarella I had ftom any A&w. Very dry & cold meat. Cold burger. Barely any dressing or veggies. Lucky you are in a mall otherwise not sure how much repeat business you would have. I certainly will never go back.
Atmosphere: 1
Food: 1
Service: 2
I ordered 5 burgers out of which 3 were Masala veggie burger. They gave me all 3 without onions and none of them had proper sauce applied. Worst experience and service. Never expected. Not visiting again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I've always liked buying breakfast here. But looks like a male staff wasn't happy serving people. It was early, nobody else was around except for me. They saw me in line for a long time but didn't have the urgency to come out. So i thought it was still closed. When they came out I asked, are you open? He just said "yeah we're open". No greeting. No smile. But I ignored it. When i got my order, my hashbrown was on the tray. No napkin. When I went back to ask for napkin, they didn't come back out. I kinda miss the friendly greetings of locals.
Atmosphere: 3
Food: 4
Service: 2
Absolute worst service! The crew who worked on Thursday after September 19, when asked for a coffee she just replied “This is not Tims” we asked for coffee because A and W has nice coffee. She was at the back mostly checking her phone. Later a guy without uniform came outside like he was having a nap and was not at all welcoming. It would be great if management can check how the employees are behaving and providing service.
Atmosphere: 1
Food: 1
Service: 1
Always has been and always will be my favorite place for a burger
Atmosphere: 5
Food: 5
Service: 5
They like to close shop early so you can't order before closing. Showed up 15 minutes to closing and they refused me service.
Atmosphere: 1
Service: 1
Front Counter person, picked the inside of their ear and inspected it multiple times and cleaned out eye goo and continued working without washing their hands. It was absolutely disgusting.
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