Starbucks – Portland Street (Penhorn) Easily the slowest Starbucks I’ve ever been to anywhere in the world.
Ordered on the mobile app while waiting across the street at Mr. Lube — figured I’d time it perfectly. Walked over right on schedule to pick it up.
Ten+ minutes past the app’s promised time… and my order hadn’t even been started.
Inside: • 6 staff behind the counter • 1 actually working • A drive-thru line moving like they’re running a Formula One pit crew… …somehow serving 10+ cars that weren’t even in line when I ordered
Meanwhile the mobile orders just sit there in limbo like a forgotten promise.
And here’s the part that really seals it: it’s never their fault.
Always an excuse. Always entitled energy. Zero urgency. Zero accountability.
I stopped coming here a while ago — and today reminded me why.
Honestly? Tim Hortons is cheaper, faster, and just as good. And if there’s a Second Cup nearby, I’m going there every time.
Avoid this location unless you enjoy paying premium prices for glacial service and attitude.
Atmosphere: 3
Food: 3
Service: 1
Richard Crooks
This is my first time at the Penhorn location. I had no idea it even existed. What a wonderful cafe. The staff are amazing, food is fresh and you would never know it was winter because the whole place was clean. Keep up the great job. My only complaint.. get more cozy lounge chairs! They were great.
Atmosphere: 5
Food: 5
Service: 5
Lidiia Shabliienko
Matcha - I love it❤️
Anureet Kaur
Told the barista exactly what drink I wanted, but she made it wrong. When I went back to get it fixed, instead of correcting the order she just charged me a second time. I’ve never had this happen at any Starbucks before, but after this experience I definitely won’t be coming back.Poor customer service
Atmosphere: 1
Food: 1
Service: 1
KOMALPREET KAUR
“I’ve been here before, but today I waited 15 minutes for a medium matcha that was barely filled. Paid $10, and it just didn’t feel right. Hoping this isn’t the norm.”
Atmosphere: 1
Food: 1
Service: 1
Michael Johnston
Food is okay, not worth the prices. Also, freezing cold inside. Can't even sit and enjoy my drink, gotta leave. Service was alright.
Atmosphere: 3
Food: 3
Service: 4
Abdul Karim Alboush
Amazing customer service!!
Atmosphere: 5
Food: 5
Service: 5
Willem Ponikvar
It took 20 minutes to get my coffee. I was the only one in store. Absolutely ridiculous waiting time. Will not be back to this location. I recommend you do the same.
Atmosphere: 2
Food: 4
Service: 2
sukhpreet kaur
Ridiculous, Waiting time is so long. 15-20 minutes just for a drink. It happened three times already. Owner should hire more staff.
Ming F
One of the rare locations where the preparation of drinks is slow…. Like really slow. The service great, but do expect a minimum wait time of 10 minutes if there are more than 3 people before you
The drinks here are usually great and made well, but the service can be inconsistent. Sometimes the staff are friendly, other times not very welcoming. drive-thru orders often take longer than expected. It’s a decent spot if you’re not in a rush, but there’s definitely room for improvement in customer service.
Atmosphere: 4
Food: 4
Service: 4
Andrew
Payed for extra pumps of caramel syrup in my caramel frap, they made it with zero... Slushy coffee with no caramel is trash. This location can't follow basic drink recipes.
Atmosphere: 1
Food: 1
Service: 1
Aman Rehal
Trying to order but one of the barista was busy with taking to someone else not to serve the customer ahead who were waiting in line but she didn’t trying to turn around to the counter worst experience ever I thought Starbucks has the best customer set but at this place it’s gonna be zero. Hope the management look into it. Thanks
Service: 1
Galeeb Mehdi
I have been going to Starbucks for over over 24 years and finally found a rude and unprofessional site. And this is not the first time at this location. Last time was in the evening of June 11, 2025 in a small town 8 in Canada ( Halifax ). Canadians are really friendly people and in the Atlantic Canada the nicest people. There is an extremely rude employee at this location. She did not had her name tag on. Young chubby girl with a pony tails. I could tell and other last after me she doesn't wanted to be at work. So it's not only me my business associate who was with me this time also another customer that shared the same with us. I will also write a letter to your office to make sure you know about it. I do own Starbucks stock. You are suffering sales as a chain but it can go really bad for bad service. However, this is the fist time in last last 25 years and so far 2 times at this location.
Starbucks – Portland Street (Penhorn)
Easily the slowest Starbucks I’ve ever been to anywhere in the world.
Ordered on the mobile app while waiting across the street at Mr. Lube — figured I’d time it perfectly. Walked over right on schedule to pick it up.
Ten+ minutes past the app’s promised time… and my order hadn’t even been started.
Inside:
• 6 staff behind the counter
• 1 actually working
• A drive-thru line moving like they’re running a Formula One pit crew…
…somehow serving 10+ cars that weren’t even in line when I ordered
Meanwhile the mobile orders just sit there in limbo like a forgotten promise.
And here’s the part that really seals it: it’s never their fault.
Always an excuse. Always entitled energy. Zero urgency. Zero accountability.
I stopped coming here a while ago — and today reminded me why.
Honestly? Tim Hortons is cheaper, faster, and just as good.
And if there’s a Second Cup nearby, I’m going there every time.
Avoid this location unless you enjoy paying premium prices for glacial service and attitude.
Atmosphere: 3
Food: 3
Service: 1
This is my first time at the Penhorn location. I had no idea it even existed. What a wonderful cafe. The staff are amazing, food is fresh and you would never know it was winter because the whole place was clean. Keep up the great job. My only complaint.. get more cozy lounge chairs! They were great.
Atmosphere: 5
Food: 5
Service: 5
Matcha - I love it❤️
Told the barista exactly what drink I wanted, but she made it wrong. When I went back to get it fixed, instead of correcting the order she just charged me a second time. I’ve never had this happen at any Starbucks before, but after this experience I definitely won’t be coming back.Poor customer service
Atmosphere: 1
Food: 1
Service: 1
“I’ve been here before, but today I waited 15 minutes for a medium matcha that was barely filled. Paid $10, and it just didn’t feel right. Hoping this isn’t the norm.”
Atmosphere: 1
Food: 1
Service: 1
Food is okay, not worth the prices. Also, freezing cold inside. Can't even sit and enjoy my drink, gotta leave. Service was alright.
Atmosphere: 3
Food: 3
Service: 4
Amazing customer service!!
Atmosphere: 5
Food: 5
Service: 5
It took 20 minutes to get my coffee. I was the only one in store. Absolutely ridiculous waiting time. Will not be back to this location. I recommend you do the same.
Atmosphere: 2
Food: 4
Service: 2
Ridiculous, Waiting time is so long. 15-20 minutes just for a drink. It happened three times already. Owner should hire more staff.
One of the rare locations where the preparation of drinks is slow…. Like really slow. The service great, but do expect a minimum wait time of 10 minutes if there are more than 3 people before you
Atmosphere: 5
Food: 5
Service: 1
Restaurantji Recommends
Good Coffee, Hit-or-Miss Service
The drinks here are usually great and made well, but the service can be inconsistent. Sometimes the staff are friendly, other times not very welcoming. drive-thru orders often take longer than expected. It’s a decent spot if you’re not in a rush, but there’s definitely room for improvement in customer service.
Atmosphere: 4
Food: 4
Service: 4
Payed for extra pumps of caramel syrup in my caramel frap, they made it with zero... Slushy coffee with no caramel is trash. This location can't follow basic drink recipes.
Atmosphere: 1
Food: 1
Service: 1
Trying to order but one of the barista was busy with taking to someone else not to serve the customer ahead who were waiting in line but she didn’t trying to turn around to the counter worst experience ever I thought Starbucks has the best customer set but at this place it’s gonna be zero. Hope the management look into it. Thanks
Service: 1
I have been going to Starbucks for over over 24 years and finally found a rude and unprofessional site. And this is not the first time at this location. Last time was in the evening of June 11, 2025 in a small town 8 in Canada ( Halifax ). Canadians are really friendly people and in the Atlantic Canada the nicest people. There is an extremely rude employee at this location. She did not had her name tag on. Young chubby girl with a pony tails.
I could tell and other last after me she doesn't wanted to be at work. So it's not only me my business associate who was with me this time also another customer that shared the same with us. I will also write a letter to your office to make sure you know about it. I do own Starbucks stock.
You are suffering sales as a chain but it can go really bad for bad service. However, this is the fist time in last last 25 years and so far 2 times at this location.
Atmosphere: 5
Food: 5
Service: 1
Slow swevice
Atmosphere: 3
Food: 3
Service: 2
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