Sat in the drive thru for 5 minutes and no one served us. The inside didn’t look busy at all. We would’ve went inside if it wasn’t for us being covered in sand from the beach. We drove off without ordering anything.
h k
Zero customer service satisfaction. An Indian girl with glasses was so rude, I asked her for the extra onions in my sub and she said I can’t put extra and said I don’t have it in stock but she had 2 full containers on the platform in front of me and she didn’t make my sub correct and showed the attitude.
Kyle Park
The chicken was full of water. When the worker pulled it out of the toaster it dripped on the floor. When I opened the sub it fell apart and had to eat it with a fork. Attention to detail isn’t their strong suit.
Jennifer Russell McGrath
I go to this subway often and almost every time I go my order is messed up. I order through the app and it’s usually not ready when the app says it is. I’ve had my subs with raw bread dough, barely grilled, or not grilled at all despite leaving specific grilling instructions on the app. And when I asked for the franchisee’s contact information, I was told they don’t have that information and my only option is to talk to the manager or leave a google review for the franchisee to look at (only reason I’m posting this). There’s one guy there who’s really good and helpful but I haven’t seen him in a while. Other than that the staff are not very good.
Satwinder Singh
They need more staff. I ordered it online for pickup and i wait upto 30 min to get my order . There is only 1 person who is doing the orders.
Jennifer Machielsen
Staff were friendly helpful and patient. I caught one name. Kerry. Not sure of the other ladies name. They were working very good under pressure. It seemed busy for 2 people.
Meghan Eisnor
Stupidest parking lot set up I've EVER seen in my life
Atmosphere: 1
Food: 1
Service: 1
Dedra Brown
I was at this location at 8:30ish in the morning on Thursday … the fellow that was working was awesome…. He was the only person there at that early time so he had to take care of the drive-thru and I store customers (I was inside)…..he was as fast a 1 person could possibly be, upbeat and smiling the.whole time…. You have a great team member
Atmosphere: 4
Food: 4
Service: 5
Taylor Dutton
When you go through the drive through, they think its ok to give you vegetables like this. Every time.
Atmosphere: 1
Food: 1
Service: 1
Bob Blagdon
Can you teach your sandwich artists not to lean on the bun while slicing it open, gets pretty squished.They were in such a panicky hurry, rather have it done properly than quickly.
Understaffed to the moon and back. 22 mins to serve 2 people before us and a collective 37 mins to get out the door. 6pm on a Sunday. It's never going to change this review will effect nothing. Kearney lake did the same thing to me in 2017 1 person during lunch rush. Not due to shortage, just expectation. No fault on the employees the franchise owner yes. Through and through. Longer then eating at a restaurant
Atmosphere: 1
Food: 1
Service: 1
Dan O'Rourke
I’m not much for Subway. But the family enjoys it.
This particular Subway is run very well.
I’ve always had the most incredible customer service. The team there clearly cares and it shows.
I was there today during a rush. And the multitasking, juggling, and moving quickly was all done with a smile and a kindness that I find is rare in the fast food world. I’ll continue to frequent this location not just for the food, but for the quality of the staff.
Atmosphere: 5
Food: 5
Service: 5
Michelle Dyke
I did an online order to save some time. I went to pick my order up(app said it was ready(had to wait because it wasn't ready)). Brought it home, opened the wrapping to find that 1.I was given the wrong bread, 2. I was given the wrong cheese. I ended up having to drive back( which now cost me money and time). I brought my receipt back with me to prove what my exact order was, the guy at the front look a quick look at my sub and automatically said Nope this isn't right!! He made me a new/ fresh proper sub. This isn't the first time an employee has messed up on a sub.
Atmosphere: 2
Food: 2
Service: 1
Chand
Good Staff ?
Atmosphere: 5
Food: 5
Service: 5
Aidan
Rolled up to the drivethru with 2 cars in front of me. Was sitting there for over 30 minutes. The car in front of me finally drove off with their order and 10-15 minutes later I was still sitting waiting to order and no one took my order so I ended up leaving without ordering.
Sat in the drive thru for 5 minutes and no one served us. The inside didn’t look busy at all. We would’ve went inside if it wasn’t for us being covered in sand from the beach. We drove off without ordering anything.
Zero customer service satisfaction. An Indian girl with glasses was so rude, I asked her for the extra onions in my sub and she said I can’t put extra and said I don’t have it in stock but she had 2 full containers on the platform in front of me and she didn’t make my sub correct and showed the attitude.
The chicken was full of water. When the worker pulled it out of the toaster it dripped on the floor. When I opened the sub it fell apart and had to eat it with a fork. Attention to detail isn’t their strong suit.
I go to this subway often and almost every time I go my order is messed up. I order through the app and it’s usually not ready when the app says it is. I’ve had my subs with raw bread dough, barely grilled, or not grilled at all despite leaving specific grilling instructions on the app. And when I asked for the franchisee’s contact information, I was told they don’t have that information and my only option is to talk to the manager or leave a google review for the franchisee to look at (only reason I’m posting this). There’s one guy there who’s really good and helpful but I haven’t seen him in a while. Other than that the staff are not very good.
They need more staff. I ordered it online for pickup and i wait upto 30 min to get my order . There is only 1 person who is doing the orders.
Staff were friendly helpful and patient. I caught one name. Kerry. Not sure of the other ladies name. They were working very good under pressure. It seemed busy for 2 people.
Stupidest parking lot set up I've EVER seen in my life
Atmosphere: 1
Food: 1
Service: 1
I was at this location at 8:30ish in the morning on Thursday … the fellow that was working was awesome…. He was the only person there at that early time so he had to take care of the drive-thru and I store customers (I was inside)…..he was as fast a 1 person could possibly be, upbeat and smiling the.whole time…. You have a great team member
Atmosphere: 4
Food: 4
Service: 5
When you go through the drive through, they think its ok to give you vegetables like this. Every time.
Atmosphere: 1
Food: 1
Service: 1
Can you teach your sandwich artists not to lean on the bun while slicing it open, gets pretty squished.They were in such a panicky hurry, rather have it done properly than quickly.
Restaurantji Recommends
Understaffed to the moon and back. 22 mins to serve 2 people before us and a collective 37 mins to get out the door. 6pm on a Sunday. It's never going to change this review will effect nothing. Kearney lake did the same thing to me in 2017 1 person during lunch rush. Not due to shortage, just expectation. No fault on the employees the franchise owner yes. Through and through. Longer then eating at a restaurant
Atmosphere: 1
Food: 1
Service: 1
I’m not much for Subway. But the family enjoys it.
This particular Subway is run very well.
I’ve always had the most incredible customer service. The team there clearly cares and it shows.
I was there today during a rush. And the multitasking, juggling, and moving quickly was all done with a smile and a kindness that I find is rare in the fast food world. I’ll continue to frequent this location not just for the food, but for the quality of the staff.
Atmosphere: 5
Food: 5
Service: 5
I did an online order to save some time. I went to pick my order up(app said it was ready(had to wait because it wasn't ready)). Brought it home, opened the wrapping to find that 1.I was given the wrong bread, 2. I was given the wrong cheese. I ended up having to drive back( which now cost me money and time). I brought my receipt back with me to prove what my exact order was, the guy at the front look a quick look at my sub and automatically said Nope this isn't right!! He made me a new/ fresh proper sub. This isn't the first time an employee has messed up on a sub.
Atmosphere: 2
Food: 2
Service: 1
Good Staff ?
Atmosphere: 5
Food: 5
Service: 5
Rolled up to the drivethru with 2 cars in front of me. Was sitting there for over 30 minutes. The car in front of me finally drove off with their order and 10-15 minutes later I was still sitting waiting to order and no one took my order so I ended up leaving without ordering.
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