Subway: Where the bread is warm but the staff’s attitude is ice cold”
I walked into this Subway with nothing but hope in my heart and hunger in my stomach. Unfortunately, the employee on duty seemed to have taken a personal vow of silence — and misery. No greeting, no smile, not even a “one sec.” She looked at me, looked away, and went right back to whatever she was doing, as if I had accidentally walked into a private staff-only existential crisis.
After standing there awkwardly like a ghost haunting the sandwich counter, I finally decided to just order through the app. (Shoutout to technology for being more polite than a human being.) The app even suggested a free cookie for my birthday — which I thought was a cute touch. Not that I was expecting a parade, but it would’ve been nice if the employee at least acknowledged it, or, you know… spoke. Instead, she handled my order like I’d just asked her to assemble a twelve-foot sub with her bare hands.
Every movement, every glance, radiated pure “I don’t want to be here” energy. She didn’t have to say a word — her body language screamed it for her. The temperature in the restaurant might’ve been room temp, but the service was absolutely sub-zero.
Look, I’m not expecting Broadway-level enthusiasm when I order a sandwich. I don’t need jazz hands with my turkey and cheese. But a simple hello? Maybe even the faintest attempt at civility? Not too much to ask when your title literally includes the words “customer service.”
In short: the sub was fine, the cookie was small and the attitude was colder than the lettuce. If she hates interacting with people this much, maybe Subway could transfer her to the bread-baking department, at least the oven’s warm, and bread doesn’t need customer interaction.
Atmosphere: 2
Food: 3
Service: 1
Kerri Martin
I don't even know if this should be a five star or a one star. The woman working is very straightforward, trying to be professional, but is obviously on her last nerve.Yelled to customers coming in to tell them they would have to wait fifteen minutes at least because she has so much work to do in the back, and she's the only one working.And she had served seventy five people, which I believe may be true and if this is true and not an exaggeration, it is over the top that she works alone. She did make an error in my order and replaced my sub directly. Everyone who came in heard about how much work she has done and that there was a lot to do in the back with no help. She is a fireball but definitely could make people not want to be here which according to the signage posted all over seems to be what this location is looking for--no using the washroom unless you have paid for your food and dining room is for paying customers only. That made me comfirtable and I was a paying customer. Someone picked up an order as we entered and as we were finishing and they were treated with kindness. One person left when told it would be 5-10 minutes, unsure if they returned. The owner needs to get the scanner fixed so people can use their subway coupons, support your staff and better. She cleaned tables and made bread and let people know about the scanner issue. Plus she made subs well, ours were delicious!
Atmosphere: 2
Food: 5
Service: 4
Len Creighton
Stale bread! Seriously!! Come on Subway, are you saving that much money using yesterday's leftovers? Server was good and polite....but if this is how your food is going, I'll stay away
Atmosphere: 2
Food: 1
Service: 4
Brittney Fenyvesi
One of my favourite subways, I always get an amazing sub and never any mistakes when Melissa is working!! She's amazing and really holds down this store!
Atmosphere: 5
Food: 5
Service: 5
MK Katri
Pay order before using washroom seriously....do not go there...
Mohit Katri
Pay order before using washroom seriously....do not go there...
Hunny Saini
Worst experience ever at this Subway. The guy working there — Chuck — has zero customer service skills. No greeting, no smile, no eye contact, and literally made a weird face when I walked in. I said hi, and he didn’t even bother to respond. Felt like I was bothering him just by existing. If you hate your job that much, don’t take it out on the customers. Never going back to this location again.
Alexis Phelan
The big white lady who works there needs to be fired! She overcharged me and my partner her plain salami 6in sub was $9?!?! And she saw we were there together… and charged us separate meaning we payed more tax! Her service was horrible she didn’t smile once, she asked the bare minimum and almost toasted my partners sub after she said she didn’t want it toasted, she also put a whole salad of lettuce on her sub after she asked for a little, then when she asked for it to be removed she started throwing our subs around! Seriously consider who your giving customer service jobs too!
Atmosphere: 1
Food: 1
Service: 1
Harry Baweja
Just had 4 rice bowls, none of the bowl has rice in it.
Jim Wallace
Subway is Subway. I like their sandwiches wherever I find them.
I want to give a huge shoutout to the amazing staff member working today. She was completely on her own, handling in-store customers, online orders, and managing everything at once , and still stayed calm and professional under pressure. While I was in line, I saw a group of teenagers being incredibly rude and impatient with her. I’m 24, so I’m not far off their age, and I know how I acted as a teen , it wasn’t like that! It really surprised me how little awareness or empathy they had for the situation. This worker was clearly doing her best and didn’t deserve that kind of treatment. That said, I was so impressed with how she stood up for herself and calmly reinforced the rules when they tried to get away with more than they should. She handled the situation with strength and composure , better than I probably would have (I used to work in service as a server, so I know the feeling). To the staff member: I hope you got to go home and relax with a well-deserved bubble bath. Your patience and professionalism didn’t go unnoticed. Thank you for all that you do.
Shalin Nayi
I ask to employee chuck for the washroom key than he told me read as attack photo it after ill give you key and already my friend waiting for the order so he told me like that first you pay payment after that i give you key for washroom Whats the issue with washroom 🤷♂️🤷♂️ And whats the sense to say like that
Simar Blaggan
I ordered a veggie patty and it clearly means no meat and stuff. I literally ate the meat in the veggie sandwich bite without realizing as a vegetarian,which I cannot tolerate….like they are mixing up their meat and stuff with the vegetables and just ruined my sandwich.Worst experience
Kamal Saran
Extremely bad behaviour by the associate working at the store today April 28 in the evening.
I asked for adding guacamole to my sandwich , he was adding rotten totally black colour ,in-front of my eyes, even pretending it is fresh.
He even argued for it.
I was very upset at this and left the store immediately.
Tom Myers
Cashier was rude, and waited on a friend before she served me. She refused to sell me extra cheese. This person should not be working with the public.
Subway: Where the bread is warm but the staff’s attitude is ice cold”
I walked into this Subway with nothing but hope in my heart and hunger in my stomach. Unfortunately, the employee on duty seemed to have taken a personal vow of silence — and misery. No greeting, no smile, not even a “one sec.” She looked at me, looked away, and went right back to whatever she was doing, as if I had accidentally walked into a private staff-only existential crisis.
After standing there awkwardly like a ghost haunting the sandwich counter, I finally decided to just order through the app. (Shoutout to technology for being more polite than a human being.) The app even suggested a free cookie for my birthday — which I thought was a cute touch. Not that I was expecting a parade, but it would’ve been nice if the employee at least acknowledged it, or, you know… spoke. Instead, she handled my order like I’d just asked her to assemble a twelve-foot sub with her bare hands.
Every movement, every glance, radiated pure “I don’t want to be here” energy. She didn’t have to say a word — her body language screamed it for her. The temperature in the restaurant might’ve been room temp, but the service was absolutely sub-zero.
Look, I’m not expecting Broadway-level enthusiasm when I order a sandwich. I don’t need jazz hands with my turkey and cheese. But a simple hello? Maybe even the faintest attempt at civility? Not too much to ask when your title literally includes the words “customer service.”
In short: the sub was fine, the cookie was small and the attitude was colder than the lettuce. If she hates interacting with people this much, maybe Subway could transfer her to the bread-baking department, at least the oven’s warm, and bread doesn’t need customer interaction.
Atmosphere: 2
Food: 3
Service: 1
I don't even know if this should be a five star or a one star. The woman working is very straightforward, trying to be professional, but is obviously on her last nerve.Yelled to customers coming in to tell them they would have to wait fifteen minutes at least because she has so much work to do in the back, and she's the only one working.And she had served seventy five people, which I believe may be true and if this is true and not an exaggeration, it is over the top that she works alone. She did make an error in my order and replaced my sub directly. Everyone who came in heard about how much work she has done and that there was a lot to do in the back with no help. She is a fireball but definitely could make people not want to be here which according to the signage posted all over seems to be what this location is looking for--no using the washroom unless you have paid for your food and dining room is for paying customers only. That made me comfirtable and I was a paying customer. Someone picked up an order as we entered and as we were finishing and they were treated with kindness. One person left when told it would be 5-10 minutes, unsure if they returned. The owner needs to get the scanner fixed so people can use their subway coupons, support your staff and better. She cleaned tables and made bread and let people know about the scanner issue. Plus she made subs well, ours were delicious!
Atmosphere: 2
Food: 5
Service: 4
Stale bread! Seriously!! Come on Subway, are you saving that much money using yesterday's leftovers?
Server was good and polite....but if this is how your food is going, I'll stay away
Atmosphere: 2
Food: 1
Service: 4
One of my favourite subways, I always get an amazing sub and never any mistakes when Melissa is working!! She's amazing and really holds down this store!
Atmosphere: 5
Food: 5
Service: 5
Pay order before using washroom seriously....do not go there...
Pay order before using washroom seriously....do not go there...
Worst experience ever at this Subway. The guy working there — Chuck — has zero customer service skills. No greeting, no smile, no eye contact, and literally made a weird face when I walked in. I said hi, and he didn’t even bother to respond. Felt like I was bothering him just by existing. If you hate your job that much, don’t take it out on the customers. Never going back to this location again.
The big white lady who works there needs to be fired! She overcharged me and my partner her plain salami 6in sub was $9?!?! And she saw we were there together… and charged us separate meaning we payed more tax! Her service was horrible she didn’t smile once, she asked the bare minimum and almost toasted my partners sub after she said she didn’t want it toasted, she also put a whole salad of lettuce on her sub after she asked for a little, then when she asked for it to be removed she started throwing our subs around! Seriously consider who your giving customer service jobs too!
Atmosphere: 1
Food: 1
Service: 1
Just had 4 rice bowls, none of the bowl has rice in it.
Subway is Subway. I like their sandwiches wherever I find them.
Restaurantji Recommends
I want to give a huge shoutout to the amazing staff member working today. She was completely on her own, handling in-store customers, online orders, and managing everything at once , and still stayed calm and professional under pressure.
While I was in line, I saw a group of teenagers being incredibly rude and impatient with her. I’m 24, so I’m not far off their age, and I know how I acted as a teen , it wasn’t like that! It really surprised me how little awareness or empathy they had for the situation. This worker was clearly doing her best and didn’t deserve that kind of treatment.
That said, I was so impressed with how she stood up for herself and calmly reinforced the rules when they tried to get away with more than they should. She handled the situation with strength and composure , better than I probably would have (I used to work in service as a server, so I know the feeling).
To the staff member: I hope you got to go home and relax with a well-deserved bubble bath. Your patience and professionalism didn’t go unnoticed. Thank you for all that you do.
I ask to employee chuck for the washroom key than he told me read as attack photo it after ill give you key and already my friend waiting for the order so he told me like that first you pay payment after that i give you key for washroom
Whats the issue with washroom 🤷♂️🤷♂️
And whats the sense to say like that
I ordered a veggie patty and it clearly means no meat and stuff. I literally ate the meat in the veggie sandwich bite without realizing as a vegetarian,which I cannot tolerate….like they are mixing up their meat and stuff with the vegetables and just ruined my sandwich.Worst experience
Extremely bad behaviour by the associate working at the store today April 28 in the evening.
I asked for adding guacamole to my sandwich , he was adding rotten totally black colour ,in-front of my eyes, even pretending it is fresh.
He even argued for it.
I was very upset at this and left the store immediately.
Cashier was rude, and waited on a friend before she served me. She refused to sell me extra cheese. This person should not be working with the public.
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