Quick drive through great staff lots of smiles very polite
Atmosphere: 5
Food: 5
Service: 5
amanda Shute
I was in the other day The manager served me my order She was great and very friendly
Atmosphere: 5
Food: 5
Service: 5
Jennifer Watts
I was in this morning looking for a specific item (travel mug) and the manager was super helpful, amazing and friendly!
Atmosphere: 5
Food: 5
Service: 5
Aiyanna Rose
Constantly closes 15-20 minutes early
Atmosphere: 1
Food: 1
Service: 1
V Taylor
Love the staff at this location! Always a welcoming, friendly bunch of people, there's not places that I can say I'll go out of my way to visit, but this is one of them. Food and coffee are good, and the conversation with staff is even better. There is nothing better to start my day.
Thanks for all you do, working in the public sector is not easy. Keep up the outstanding job!
Atmosphere: 5
Food: 5
Service: 5
Leon Flemix
Always friendly, my favorite. 6am or 9pm, you will get a smile
Atmosphere: 5
Food: 5
Service: 5
Moshiur Rahman
Big 5 stars for Vanessa Taylor at Tim Hortons, Baker Dr! She’s kind, professional, and brings such a positive vibe to the customer. Great job Vanessa and Tim's team! Hats off! Thanks, MO
Atmosphere: 5
Food: 5
Service: 5
Christopher Haase
Service is outstanding everytime I visit. Love these guys
Atmosphere: 5
Food: 5
Service: 5
Jelissa Miller
I am writing a complaint regarding the unacceptable and unprofessional behavior I experienced from a manager, who identified herself as Tracy, at your Baker Drive, Dartmouth NS on Sept 8/2025.
I visited the drive-thru with my son, and during my order he changed his mind midway. While I was confirming his choice, the manager on the speaker began to sound irritated and frustrated. I asked if she was upset, and when I arrived at the window, she became visibly hostile—sighing, swearing, and displaying anger.
She then slammed the drive-thru window in my face, creating a scene in front of both staff and customers. After I suggested that perhaps she take a short break if she was having a difficult day, she refused to give me my full order despite me paying in full, forcing me to go inside. Once inside, she screamed at me across the counter in front of everyone in the store.
When I asked for the corporate phone number to file a complaint, her behavior escalated further. I left the store feeling humiliated, disrespected, and extremely uncomfortable.
This kind of conduct is entirely unacceptable, especially from someone in a management position who should be setting the example for staff and ensuring a respectful environment for customers. Her complete lack of patience, customer service skills, and professionalism has left me absolutely disgusted and unwilling to ever return to that location.
I strongly urge corporate to address this matter immediately. No customer should ever have to endure treatment like this, and such behavior reflects poorly on the company as a whole.
Atmosphere: 1
Service: 1
E M
Go there every morning pretty much there is an ‘older’ lady with glasses that absolutely hates her job! I was there sep 4 6:36am last time I will ever set foot in this store again she absolutely hates her job slams your food on the counter and walks away I ordered a sausage bagel belt the young man at the counter went out back and asked if they had eggs, a lady yelled out uggh not on sandwich bar and tell them they are going to have to wait then the lady with dark hair and glasses slammed my food down on the counter and it had no egg and no sausage! She makes you feel like you are doing something wrong by ordering food at the place she chose to work at!!! I don’t ever encounter this behaviour at any other food establishment..
I visited Tim Hortons today and ordered an everything bagel with extra butter and who’s take my order she was Indian girl. The cashier even repeated my order back to me, so I expected it to be correct. But when I got the bagel, it was completely rough, dry, and almost impossible to eat.
When I went back to politely explain, instead of helping, the employee blamed me for their mistake. The way she responded was extremely unprofessional—her attitude was rude, dismissive, and arrogant, as if she personally owns Tim Hortons.
This is not the kind of service customers expect. A little courtesy and responsibility would go a long way. Very disappointing experience!
Atmosphere: 1
Food: 1
Service: 1
Mike MacDonald
We visited 10am August 2, 2025 and an older woman, seemingly acting as manager, was incredibly rude to both us and the staff. First, she was hostile to the younger staff that was trying to explain they were out of one product (Baileys coffee) we had ordered via the kiosk. In the middle of explaining, she snatched the bill out of the younger staff’s hands and took over. I said can we change it to French vanilla. She was impatient and interrupted me saying “…if you would let me finish” because they have a drink called French vanilla as well as syrup called French vanilla. I said I don’t know the menu and either is fine. She then turned her back and very clearly said “Jesus” such that my father and I, the younger girl, and other surrounding staff could hear. The younger staff she had previously been rude to looked at me and just shrugged.
I run 8 restaurants of my own and if I had a senior team member do that, they would be immediately out on leave and served a warning letter. While there weren’t many customers onsite, she was clearly frazzled with online orders. Regardless, a FOH senior rep should know better. Ironically, the younger girl that she was rude to was quite polite and seemed apologetic on the older woman’s behalf.
Do better!
Atmosphere: 3
Food: 3
Service: 1
Marlene Clarke
My Favorite Tim Hortons. I generally go through the drive through, they are so efficient and friendly. When I occasionally go inside it is very clean. Spoke with the Manager regarding my love of the place, she was so professional and approachable. Thank you Marlene Clarke
Atmosphere: 5
Food: 5
Service: 5
D Taylor
I've been to alot of tim horton locations through HRM and this location in particular was one of the most efficient I've seen in a long time. Staff were super friendly and not to mention helpful with my app which I couldn't quite figure out. I'll be coming back to this restaurant in the future I'd highly recommend 275 baker drive, my breakfast was as fantastic as the crew, keep up the awesome job you all do. Thank you.
Rebecca Baker
I have been a regular at this location for the last 2 years, the staff are always friendly and positive, they know my order as soon as I open my mouth at the speaker, the drive thru is always quick and efficient. Love this location the most between Halifax and Dartmouth!
Quick drive through great staff lots of smiles very polite
Atmosphere: 5
Food: 5
Service: 5
I was in the other day The manager served me my order She was great and very friendly
Atmosphere: 5
Food: 5
Service: 5
I was in this morning looking for a specific item (travel mug) and the manager was super helpful, amazing and friendly!
Atmosphere: 5
Food: 5
Service: 5
Constantly closes 15-20 minutes early
Atmosphere: 1
Food: 1
Service: 1
Love the staff at this location! Always a welcoming, friendly bunch of people, there's not places that I can say I'll go out of my way to visit, but this is one of them. Food and coffee are good, and the conversation with staff is even better. There is nothing better to start my day.
Thanks for all you do, working in the public sector is not easy. Keep up the outstanding job!
Atmosphere: 5
Food: 5
Service: 5
Always friendly, my favorite. 6am or 9pm, you will get a smile
Atmosphere: 5
Food: 5
Service: 5
Big 5 stars for Vanessa Taylor at Tim Hortons, Baker Dr! She’s kind, professional, and brings such a positive vibe to the customer. Great job Vanessa and Tim's team! Hats off!
Thanks, MO
Atmosphere: 5
Food: 5
Service: 5
Service is outstanding everytime I visit. Love these guys
Atmosphere: 5
Food: 5
Service: 5
I am writing a complaint regarding the unacceptable and unprofessional behavior I experienced from a manager, who identified herself as Tracy, at your Baker Drive, Dartmouth NS on Sept 8/2025.
I visited the drive-thru with my son, and during my order he changed his mind midway. While I was confirming his choice, the manager on the speaker began to sound irritated and frustrated. I asked if she was upset, and when I arrived at the window, she became visibly hostile—sighing, swearing, and displaying anger.
She then slammed the drive-thru window in my face, creating a scene in front of both staff and customers. After I suggested that perhaps she take a short break if she was having a difficult day, she refused to give me my full order despite me paying in full, forcing me to go inside. Once inside, she screamed at me across the counter in front of everyone in the store.
When I asked for the corporate phone number to file a complaint, her behavior escalated further. I left the store feeling humiliated, disrespected, and extremely uncomfortable.
This kind of conduct is entirely unacceptable, especially from someone in a management position who should be setting the example for staff and ensuring a respectful environment for customers. Her complete lack of patience, customer service skills, and professionalism has left me absolutely disgusted and unwilling to ever return to that location.
I strongly urge corporate to address this matter immediately. No customer should ever have to endure treatment like this, and such behavior reflects poorly on the company as a whole.
Atmosphere: 1
Service: 1
Go there every morning pretty much there is an ‘older’ lady with glasses that absolutely hates her job! I was there sep 4 6:36am last time I will ever set foot in this store again she absolutely hates her job slams your food on the counter and walks away I ordered a sausage bagel belt the young man at the counter went out back and asked if they had eggs, a lady yelled out uggh not on sandwich bar and tell them they are going to have to wait then the lady with dark hair and glasses slammed my food down on the counter and it had no egg and no sausage! She makes you feel like you are doing something wrong by ordering food at the place she chose to work at!!! I don’t ever encounter this behaviour at any other food establishment..
Atmosphere: 5
Food: 3
Service: 1
Restaurantji Recommends
I visited Tim Hortons today and ordered an everything bagel with extra butter and who’s take my order she was Indian girl. The cashier even repeated my order back to me, so I expected it to be correct. But when I got the bagel, it was completely rough, dry, and almost impossible to eat.
When I went back to politely explain, instead of helping, the employee blamed me for their mistake. The way she responded was extremely unprofessional—her attitude was rude, dismissive, and arrogant, as if she personally owns Tim Hortons.
This is not the kind of service customers expect. A little courtesy and responsibility would go a long way. Very disappointing experience!
Atmosphere: 1
Food: 1
Service: 1
We visited 10am August 2, 2025 and an older woman, seemingly acting as manager, was incredibly rude to both us and the staff. First, she was hostile to the younger staff that was trying to explain they were out of one product (Baileys coffee) we had ordered via the kiosk. In the middle of explaining, she snatched the bill out of the younger staff’s hands and took over. I said can we change it to French vanilla. She was impatient and interrupted me saying “…if you would let me finish” because they have a drink called French vanilla as well as syrup called French vanilla. I said I don’t know the menu and either is fine. She then turned her back and very clearly said “Jesus” such that my father and I, the younger girl, and other surrounding staff could hear. The younger staff she had previously been rude to looked at me and just shrugged.
I run 8 restaurants of my own and if I had a senior team member do that, they would be immediately out on leave and served a warning letter. While there weren’t many customers onsite, she was clearly frazzled with online orders. Regardless, a FOH senior rep should know better. Ironically, the younger girl that she was rude to was quite polite and seemed apologetic on the older woman’s behalf.
Do better!
Atmosphere: 3
Food: 3
Service: 1
My Favorite Tim Hortons. I generally go through the drive through, they are so efficient and friendly. When I occasionally go inside it is very clean. Spoke with the Manager regarding my love of the place, she was so professional and approachable.
Thank you
Marlene Clarke
Atmosphere: 5
Food: 5
Service: 5
I've been to alot of tim horton locations through HRM and this location in particular was one of the most efficient I've seen in a long time. Staff were super friendly and not to mention helpful with my app which I couldn't quite figure out.
I'll be coming back to this restaurant in the future I'd highly recommend 275 baker drive, my breakfast was as fantastic as the crew, keep up the awesome job you all do.
Thank you.
I have been a regular at this location for the last 2 years, the staff are always friendly and positive, they know my order as soon as I open my mouth at the speaker, the drive thru is always quick and efficient. Love this location the most between Halifax and Dartmouth!
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