I love being in this location (Forest Hills Parkway) wonderful staff and always willing to help with a smile
Atmosphere: 5
Food: 5
Service: 5
Siya Balhara
Really good experience at this Tim Hortons. The staff were friendly and polite, and my order was done quickly even though it was busy. Everything tasted fresh, and the place was clean and comfortable. It just felt like a smooth, easy visit overall. Would definitely come back again.
Atmosphere: 5
Food: 5
Service: 5
Ann Cain
i love the service .friendly staff..
Atmosphere: 5
Food: 5
Service: 5
sarab chawla
Ask to heat up my food , but staff denied at drive thru window.
Atmosphere: 1
Food: 1
Service: 1
GURWINDER KAUR
I had a very unpleasant experience at this Tim Hortons due to the behavior of the staff, specifically the girls working there. There was a clear lack of professionalism and a very bad attitude. When we politely asked to correct our order, the response and attitude toward us—and even the way the food was handled—was not acceptable. Good customer service should include respect and professionalism, which was unfortunately missing during our visit.
Atmosphere: 3
Food: 3
Service: 1
JacP Smith
This Tim's is one of my favorite places to go to in the morning. Jesse is a joy to see in the morning.
Atmosphere: 5
Food: 5
Service: 5
Holly Green
Jesse is always amazing and makes the best Too Good to Go boxes!
Atmosphere: 5
Food: 5
Service: 5
BB Pettipas
Friendly staff, quick service
Atmosphere: 5
Food: 5
Service: 5
bungay steve
Staff at this location are awesome. Very friendly and always ask for my rewards and surveys. I go to alot of tim Hortons every day and this is the best one. Heidi and the staff she works with are amazing.
Atmosphere: 4
Food: 5
Service: 5
Demarco Brown
In my opinion, hands down the best Tims in Dartmouth! The staff at this location go above and beyond to make sure my order is accurate and my ice coffees always taste great. Lisa is an all star.
I hope I’m saying her name right — Lizz! She is always so nice and greets everyone with a big smile. I go there every single morning, and she always remembers my order. She’s absolutely lovely and makes my day start off right every time. Excellent service!
Atmosphere: 5
Food: 5
Service: 5
Gbemisola Ajayi
The service here is great. Smooth service and friendly staff and store manager.
Atmosphere: 5
Food: 5
Service: 5
kevin murphy
The people here are so friendly and you get to know them and they get to know you really easy. Always a pleasure coming here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Jim Jr
I am writing this review after experiencing consistently poor customer service at this location on two separate occasions, which shows a significant issue with staff professionalism and attention.
The first incident was unacceptable: I had already placed and paid for my coffee order and was waiting for it to be prepared. Instead of making my drink, the staff skipped ahead and fulfilled orders for other customers who arrived later. After a long wait, I finally received my coffee, but no one apologized or acknowledged the delay or the poor service they provided. As I am not one to speak up, I simply took my coffee and left.
On my second visit, the experience was equally frustrating. I was completely ignored by staff despite the business being clearly not busy, with no one else waiting in line. The employees made no effort to acknowledge me or offer assistance.
This pattern of neglect first by having my order skipped and being denied an apology, and then by being actively ignored when seeking service is highly unprofessional. Experiencing this twice is simply unacceptable and demonstrates a serious, recurring failure in staff training and customer prioritization.
I strongly urge management to address this deficiency immediately to ensure employees are properly trained to acknowledge and serve all customers, and to hold staff accountable for providing respectful and efficient service.
I love being in this location (Forest Hills Parkway) wonderful staff and always willing to help with a smile
Atmosphere: 5
Food: 5
Service: 5
Really good experience at this Tim Hortons. The staff were friendly and polite, and my order was done quickly even though it was busy. Everything tasted fresh, and the place was clean and comfortable. It just felt like a smooth, easy visit overall. Would definitely come back again.
Atmosphere: 5
Food: 5
Service: 5
i love the service .friendly staff..
Atmosphere: 5
Food: 5
Service: 5
Ask to heat up my food , but staff denied at drive thru window.
Atmosphere: 1
Food: 1
Service: 1
I had a very unpleasant experience at this Tim Hortons due to the behavior of the staff, specifically the girls working there. There was a clear lack of professionalism and a very bad attitude. When we politely asked to correct our order, the response and attitude toward us—and even the way the food was handled—was not acceptable. Good customer service should include respect and professionalism, which was unfortunately missing during our visit.
Atmosphere: 3
Food: 3
Service: 1
This Tim's is one of my favorite places to go to in the morning. Jesse is a joy to see in the morning.
Atmosphere: 5
Food: 5
Service: 5
Jesse is always amazing and makes the best Too Good to Go boxes!
Atmosphere: 5
Food: 5
Service: 5
Friendly staff, quick service
Atmosphere: 5
Food: 5
Service: 5
Staff at this location are awesome. Very friendly and always ask for my rewards and surveys. I go to alot of tim Hortons every day and this is the best one. Heidi and the staff she works with are amazing.
Atmosphere: 4
Food: 5
Service: 5
In my opinion, hands down the best Tims in Dartmouth! The staff at this location go above and beyond to make sure my order is accurate and my ice coffees always taste great. Lisa is an all star.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I hope I’m saying her name right — Lizz! She is always so nice and greets everyone with a big smile. I go there every single morning, and she always remembers my order. She’s absolutely lovely and makes my day start off right every time. Excellent service!
Atmosphere: 5
Food: 5
Service: 5
The service here is great. Smooth service and friendly staff and store manager.
Atmosphere: 5
Food: 5
Service: 5
The people here are so friendly and you get to know them and they get to know you really easy. Always a pleasure coming here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
I am writing this review after experiencing consistently poor customer service at this location on two separate occasions, which shows a significant issue with staff professionalism and attention.
The first incident was unacceptable: I had already placed and paid for my coffee order and was waiting for it to be prepared. Instead of making my drink, the staff skipped ahead and fulfilled orders for other customers who arrived later. After a long wait, I finally received my coffee, but no one apologized or acknowledged the delay or the poor service they provided. As I am not one to speak up, I simply took my coffee and left.
On my second visit, the experience was equally frustrating. I was completely ignored by staff despite the business being clearly not busy, with no one else waiting in line. The employees made no effort to acknowledge me or offer assistance.
This pattern of neglect first by having my order skipped and being denied an apology, and then by being actively ignored when seeking service is highly unprofessional. Experiencing this twice is simply unacceptable and demonstrates a serious, recurring failure in staff training and customer prioritization.
I strongly urge management to address this deficiency immediately to ensure employees are properly trained to acknowledge and serve all customers, and to hold staff accountable for providing respectful and efficient service.
Atmosphere: 1
Food: 1
Service: 1
Liz is awesome Great service every day
Atmosphere: 5
Food: 5
Service: 5
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