Great customer service and great food. The line was very long, but the staff was able to keep up with smiles on their faces. Would return!
Ken Wright
Why is there only one worker, operating the cash and the sandwhich and coffee stations? A line of ten customers in that small location is crazy.
oliver clarke
Staff was nice and the food wasn't too bad, only thing is that the store is too small
Sabrina Sorin
It would help if the employees who take the orders understood what the customers are ordering. Multiple times I have asked/paid for an order modification and it’s never done.
Jenn Van der Pas
Food is just fine (WHEN they actually have it). There are a couple drive thru team here that are really friendly and great but more often than not, it’s not a pleasant experience. “Do you have any of the new timbits?” —NOPE. “Do you have your latte machine repaired yet (going on three weeks busted) —no, waiting for parts. “Can i get two Lime Cilantro Chicken Bowls? —No. We only have enough rice for one. “As advertised on your board, do you have the new marshmallow filled donut?” -NOPE. Like…what? First of all NOPE is not an appropriate customer friendly response. Secondly, Be polite, please. It’s not that hard to do. Especially when you just told your regular customer that once again you have NOTHING available. I’m giving up on this Tim’s and am thinking HQ needs to know how this franchise doesn’t uphold the bar that Tim Hortons Corporate must surely expect. I could run this place better single handedly and would happily buy it. While I was at it, i’d attend a Chamber of Commerce meeting and bring up the ridiculous logistics of the drive thru and how you end up blocking interaction traffic just to wait in line to be told nothing is available off the menu.
Andrew Freeman
I like service P T give u
Atmosphere: 3
Food: 4
Service: 3
Adam Whynot
No stars at all. I get coffee at the Liverpool location pretty much every day. They consistently get my mother's wrong . It's just milk instead of cream. Every time it is wrong. Then I called today and got told that my education is nothing and they are smarter and more educated then I am. And they have degrees. Ok well that degree didn't help you make a coffee. But very poor customer service from the east Indians there. And this location needs to be cleaned out and new people hired. Very crappy service.
Vegetarian options: Yes
Parking: Good
Wheelchair accessibility: Yes
Atmosphere: 1
Food: 1
Service: 1
Chris Whynot
Not much to say. Awful.
Atmosphere: 1
Food: 1
Service: 1
Amanda Atwood
A worker decided to yell in my face for more than five mins or more here because I simply asked for tomatoes on my sandwich. He nearly put me in tears with humiliation. Also this place is the dirtiest place I have ever seen. If I could give a review of zero, I would
Placed order on mobile for pickup in drive thru. Woman at window got me to tap my card and tried to give me wrong order. I told her it wasn’t mine, and asked if the payment I just made was incorrect too. She said it wasn’t, and that I had paid for my original order. She was wrong. I paid for two orders that day. I gave more stars for the couple of women there who are always friendly.
Atmosphere: 1
Food: 2
Service: 2
Ryan Ross
Rude customer service by the front cashier. Terrible experience and wont be back to this establishment!
Atmosphere: 1
Service: 1
P L
The customer service or lack thereof is why I'll never be back. Not there's many options in Liverpool, but I won't be scoffed at by employees who are waiting on you. And even after that the wait time is outrageous now. Won't be back
Clean, fast, friendly
Great customer service and great food. The line was very long, but the staff was able to keep up with smiles on their faces. Would return!
Why is there only one worker, operating the cash and the sandwhich and coffee stations? A line of ten customers in that small location is crazy.
Staff was nice and the food wasn't too bad, only thing is that the store is too small
It would help if the employees who take the orders understood what the customers are ordering. Multiple times I have asked/paid for an order modification and it’s never done.
Food is just fine (WHEN they actually have it). There are a couple drive thru team here that are really friendly and great but more often than not, it’s not a pleasant experience. “Do you have any of the new timbits?” —NOPE. “Do you have your latte machine repaired yet (going on three weeks busted) —no, waiting for parts. “Can i get two Lime Cilantro Chicken Bowls? —No. We only have enough rice for one. “As advertised on your board, do you have the new marshmallow filled donut?” -NOPE. Like…what? First of all NOPE is not an appropriate customer friendly response. Secondly, Be polite, please. It’s not that hard to do. Especially when you just told your regular customer that once again you have NOTHING available. I’m giving up on this Tim’s and am thinking HQ needs to know how this franchise doesn’t uphold the bar that Tim Hortons Corporate must surely expect. I could run this place better single handedly and would happily buy it. While I was at it, i’d attend a Chamber of Commerce meeting and bring up the ridiculous logistics of the drive thru and how you end up blocking interaction traffic just to wait in line to be told nothing is available off the menu.
I like service P T give u
Atmosphere: 3
Food: 4
Service: 3
No stars at all. I get coffee at the Liverpool location pretty much every day. They consistently get my mother's wrong . It's just milk instead of cream. Every time it is wrong. Then I called today and got told that my education is nothing and they are smarter and more educated then I am. And they have degrees. Ok well that degree didn't help you make a coffee. But very poor customer service from the east Indians there. And this location needs to be cleaned out and new people hired. Very crappy service.
Vegetarian options: Yes
Parking: Good
Wheelchair accessibility: Yes
Atmosphere: 1
Food: 1
Service: 1
Not much to say. Awful.
Atmosphere: 1
Food: 1
Service: 1
A worker decided to yell in my face for more than five mins or more here because I simply asked for tomatoes on my sandwich. He nearly put me in tears with humiliation. Also this place is the dirtiest place I have ever seen. If I could give a review of zero, I would
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Great food and service. Clean, polite, fast
Atmosphere: 5
Food: 5
Service: 5
Crap coffee
Placed order on mobile for pickup in drive thru. Woman at window got me to tap my card and tried to give me wrong order. I told her it wasn’t mine, and asked if the payment I just made was incorrect too. She said it wasn’t, and that I had paid for my original order. She was wrong. I paid for two orders that day. I gave more stars for the couple of women there who are always friendly.
Atmosphere: 1
Food: 2
Service: 2
Rude customer service by the front cashier. Terrible experience and wont be back to this establishment!
Atmosphere: 1
Service: 1
The customer service or lack thereof is why I'll never be back. Not there's many options in Liverpool, but I won't be scoffed at by employees who are waiting on you. And even after that the wait time is outrageous now. Won't be back
Atmosphere: 1
Food: 1
Service: 1
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