got my order in the afternoon from Manjot — she was incredibly polite, efficient, and made the whole experience smooth and pleasant. You can tell she’s a great leader and truly cares about her work.
Melissa Douthwright
I’m tired of getting the wrong items almost everytime I go there, or not getting the correct things added to my sandwich that I pay for. Order accuracy is a huge thing and they definitely fail at it. Might just head to beaver bank Tim’s from now on
Atmosphere: 1
Food: 1
Service: 3
Kailo
Slowest tims in HRM for sure. Even just for someone to take an order?
Atmosphere: 2
Food: 3
Service: 1
Tasha Pitcher
Love chatting with the girls here! Highly recommend this Tim’s and Jodi is amazing
Atmosphere: 5
Food: 5
Service: 5
Kyra Ashley
Ordered a Marshmallow cold brew which is over $5. I heard the girl making it say to the other girl, we don’t have any marshmallow topping and the other girl said just use regular. And instead of asking me if that was okay, proceeded to charge me full price for the marshmallow I didn’t get. Doesn’t even taste the same. Sunday May 15 2025 at 7:45 am.
Alana Doucette
The staff here are very helpful. They go out of their way to be cheerful and help each customer fully. You don't feel like you are being rushed through the line.
Atmosphere: 5
Food: 5
Service: 5
Alex Robin
Update of this review Shortly after leaving my review, as you can see bellow Tim Horton reached out to me. They then promised me they would have the manager follow up with me. Well for the past 8 weeks I have been updating them weekly that their manager was not following up with me. I asked for some accountability and some real consequences and nothing has been done, I get the same useless empty promises and apologies from Corporate every week. 12 days ago my file was supposedly being escalated. Since then Zip Nada, nothing from them. I'm SO feed up with the lack of accountability these days.
Bottom line people, if you want shit service with no Corporate Conciousness, then go ahead and frequent this restaurant or any Tim Horton for that matter. Oh and I know spring is here now so it not so much an issue anymore, but next winter watch, if you decide to go there, watch for patches of ice directly outside their door so you don't crack your head open on the pavement.
Ok call me impatient but I went into the drive trhu today on First Lake at 10 AM on a Saturday. 3 cars in front of me in the drivethru. I pull up to the mic. I waiting for about 2 min and went Hello? Then after my 3rd Hello someone took my order. After that it sounded back on track. Then I waited another 8 minutes to get served with only 2 cars in front of me. They know after a long wait they are supposed to make car parks and bring out their orders to them to get the drive trhu going again. Then I asked what the incredibly long wait was about and the young employee said. Oh we are very busy. I said I would tell the manager, she said she's inside, I did not expect that from their shitty operation, but I said I'll be in. Then as I tried to enter the restaurant I ended up wearing my coffee as I slipped on some ice right outside their main door. The restaurant was pretty much empty inside. Then I spoke to the manager (a lady in her 50s) and she couldnt be bottered, she had no excuses and no better reasoning that they are very busy. Meanwhile this Tim Horton has 7 employees behind the counter and 3 more in the back that I could see. This was one the worst service I have received at Tims in over 20 yrs. Manager DO BETTER! Oh and lady when you went hum hum on a customer comment as to minimize what that are saying, you completly failed customer service 101.
Atmosphere: 1
Food: 3
Service: 1
brad kelly
the staff here are the best...they are always in a good mood and friendly. they work hard and it reflects in the service they give...I am a daily customer here and come back because I live close to this Tims and i want to support the local shops and services. Big shout out to all the staff you are amazing!!!😁
Atmosphere: 5
Food: 5
Service: 5
C W
Jody is the best! always great to be served by her, would recommend her coffee to anyone
Atmosphere: 5
Food: 5
Service: 5
Alain Girard
The slowest Tims in all of HRM. The staff at this location take great joy in being as slow as possible. Go to any other in Tims over this location.
The staff is awesome! This location really feels like an old-school diner where people remember your order and remember your name. Have never had a bad experience here. Dealing with the onslaught of students at lunchtime can't be easy and none of the staff seem to complain at all. I'd go out of my way to come here!
Wheelchair accessibility: Sidewalk is accessible to enter store. No bathroom in restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donut Multi-Pack, Original Iced Capp, Chocolate Dip Donuts
ill-fated
Coffee was watered down tasting and my sandwich a mess. Seems they mostly hire one race of people, so that's a negative. Should be more of an equal opportunity employer.
Atmosphere: 1
Food: 2
Service: 1
binz984
Every weekend I seem to go to Tim Hortons for a breakfast sandwich at 8am meaning shortly after open they NEVER have Eggs ready. How when you open do you not have enough eggs made. It seems any time the manager isn’t in the staff does as they want.
got my order in the afternoon from Manjot — she was incredibly polite, efficient, and made the whole experience smooth and pleasant. You can tell she’s a great leader and truly cares about her work.
I’m tired of getting the wrong items almost everytime I go there, or not getting the correct things added to my sandwich that I pay for. Order accuracy is a huge thing and they definitely fail at it. Might just head to beaver bank Tim’s from now on
Atmosphere: 1
Food: 1
Service: 3
Slowest tims in HRM for sure. Even just for someone to take an order?
Atmosphere: 2
Food: 3
Service: 1
Love chatting with the girls here! Highly recommend this Tim’s and Jodi is amazing
Atmosphere: 5
Food: 5
Service: 5
Ordered a Marshmallow cold brew which is over $5. I heard the girl making it say to the other girl, we don’t have any marshmallow topping and the other girl said just use regular. And instead of asking me if that was okay, proceeded to charge me full price for the marshmallow I didn’t get. Doesn’t even taste the same. Sunday May 15 2025 at 7:45 am.
The staff here are very helpful. They go out of their way to be cheerful and help each customer fully. You don't feel like you are being rushed through the line.
Atmosphere: 5
Food: 5
Service: 5
Update of this review
Shortly after leaving my review, as you can see bellow Tim Horton reached out to me. They then promised me they would have the manager follow up with me. Well for the past 8 weeks I have been updating them weekly that their manager was not following up with me. I asked for some accountability and some real consequences and nothing has been done, I get the same useless empty promises and apologies from Corporate every week. 12 days ago my file was supposedly being escalated. Since then Zip Nada, nothing from them. I'm SO feed up with the lack of accountability these days.
Bottom line people, if you want shit service with no Corporate Conciousness, then go ahead and frequent this restaurant or any Tim Horton for that matter. Oh and I know spring is here now so it not so much an issue anymore, but next winter watch, if you decide to go there, watch for patches of ice directly outside their door so you don't crack your head open on the pavement.
Ok call me impatient but I went into the drive trhu today on First Lake at 10 AM on a Saturday. 3 cars in front of me in the drivethru. I pull up to the mic. I waiting for about 2 min and went Hello? Then after my 3rd Hello someone took my order. After that it sounded back on track. Then I waited another 8 minutes to get served with only 2 cars in front of me. They know after a long wait they are supposed to make car parks and bring out their orders to them to get the drive trhu going again. Then I asked what the incredibly long wait was about and the young employee said. Oh we are very busy. I said I would tell the manager, she said she's inside, I did not expect that from their shitty operation, but I said I'll be in. Then as I tried to enter the restaurant I ended up wearing my coffee as I slipped on some ice right outside their main door. The restaurant was pretty much empty inside.
Then I spoke to the manager (a lady in her 50s) and she couldnt be bottered, she had no excuses and no
better reasoning that they are very busy. Meanwhile this Tim Horton has 7 employees behind the counter and 3 more in the back that I could see. This was one the worst service I have received at Tims in over 20 yrs. Manager DO BETTER! Oh and lady
when you went hum hum on a customer comment as to minimize what that are saying, you completly failed customer service 101.
Atmosphere: 1
Food: 3
Service: 1
the staff here are the best...they are always in a good mood and friendly. they work hard and it reflects in the service they give...I am a daily customer here and come back because I live close to this Tims and i want to support the local shops and services. Big shout out to all the staff you are amazing!!!😁
Atmosphere: 5
Food: 5
Service: 5
Jody is the best! always great to be served by her, would recommend her coffee to anyone
Atmosphere: 5
Food: 5
Service: 5
The slowest Tims in all of HRM. The staff at this location take great joy in being as slow as possible. Go to any other in Tims over this location.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
The staff is awesome! This location really feels like an old-school diner where people remember your order and remember your name. Have never had a bad experience here. Dealing with the onslaught of students at lunchtime can't be easy and none of the staff seem to complain at all. I'd go out of my way to come here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Breakfast Sandwich, Pepperoni Flatbread Pizza
Wonderful staff! Efficient and friendly service.
Wheelchair accessibility: Sidewalk is accessible to enter store. No bathroom in restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donut Multi-Pack, Original Iced Capp, Chocolate Dip Donuts
Coffee was watered down tasting and my sandwich a mess.
Seems they mostly hire one race of people, so that's a negative. Should be more of an equal opportunity employer.
Atmosphere: 1
Food: 2
Service: 1
Every weekend I seem to go to Tim Hortons for a breakfast sandwich at 8am meaning shortly after open they NEVER have Eggs ready. How when you open do you not have enough eggs made. It seems any time the manager isn’t in the staff does as they want.
Atmosphere: 1
Food: 1
Service: 1
Always go there for coffee
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