I always enjoy coming to McDonald’s Welton. The service is consistently friendly. The staff work fast, and my orders come out fresh. The food taste great and the place is clean.
Atmosphere: 5
Food: 5
Service: 5
Emma
Called ahead about missing wraps from my order at McDonald’s following leaving their drive through . I provided the transaction number, dollar amount, store number and the name on the order so staff could locate it in their systems to help resolve the issue. On the phone, the worker kept asking if I wanted my details entered in a “book for next time,” even though I was already on my way and had stated such, but was asked was I going to get it tonight or at a later date. While I was still on the line, the person assumed I had been put on hold after saying just a moment and proceeded to speak in another language with a coworker in front of a customer who couldn’t follow the conversation. This felt disrespectful and unprofessional after I was promptly put on hold without explanation of what was going on after saying I had not been during that time and heard him conversing with a coworker when I was “supposed to be on hold”. I informed the worker I could still hear him speaking just not to me. When I arrived at the store, I interacted with a woman at the counter; I never saw the man I had spoken with over the phone. The staff struggled to process the missing item through their system. Which I couldn’t fault the counter workers for at all, they were nice and tried their best and resolved the issue as fast as they could . My initial order on the receipt read at 7:22 PM, yet I did not receive the wraps until 7:55 PM. The poor phone handling and having to drive back after making it home made what was a small issue much more frustrating as it was a family’s meal and I couldn’t have shown up without someone else’s food.
Service: 1
Seeraj Prajapati
Zero stars
I'm not even giving this place a star. Terrible experience at McDonald's welton street drive thru. We visited to order 2 Mango Pineapple Smoothies, a Frappe Coffee with chocolate drizzle, and strawberry banana milkshakes. The staff member took our order and then informed us that the milkshake machine was off, citing it was 11:30 PM However, when we checked the time, it was only 11:28 PM sharp.
To make matters worse, this isn't the first time we've encountered this issue at this location. The staff seemed completely unprepared and unapologetic, simply telling us that we couldn't have what we ordered and asking us to choose something else.
The lack of accountability, poor communication, and repeated mistakes are inexcusable. As a paying customer, it's frustrating to be treated like we're the ones who are inconveniencing them. Needless to say, we won't be returning anytime soon.
Atmosphere: 1
Food: 1
Service: 1
Kamal Gill
Food is very good and tasty. Consistent taste every time.
Atmosphere: 5
Food: 5
Service: 5
GokulBalaji Ponraj
Washroom is not always clean
Atmosphere: 1
Food: 5
Service: 5
Amanda Colborne
I always enjoy visiting McDonald’s Welton street. The place is clean. Great job to the crew and management for keeping up the quality.
Atmosphere: 5
Food: 5
Service: 5
Rebekah Kinal
I do not typically leave reviews for fast food restaurants however the staff at this location were all incredibly kind that I had to! I only got coffee so I cannot comment on the food service but I left with a smile on my face from the staff behind the counter, and the member picking up the leaves in the parking! Multiple members greeted me with good mornings and asked how my day was going all with great attitudes!
Service: 5
joey youden
Is what it is . No better no worse I'll say it was cleaner so thers that
Atmosphere: 3
Food: 3
Service: 5
John Cameron
I asked for mayo and had 3 meals and they said 1 packet per order not meal and there would be a 75 cant charge per pack ... thats crazy ! Not a huge deal but thats ridiculous my order was $30 and I get 1 mayo
Atmosphere: 1
Food: 5
Service: 1
Pal McCaskey
Food was amazing. Service was okay, the employee had to talk to their manager, they didn't think e-motercycles were allowed in the drive through, but all was resolved. Inside was nice, nothing jaw dropping, but still nice. Especially for a mcdonalds.
I’ve eaten at fancier places, but McDonald's always feels familiar. Crispy fries, a cold Coke, and a friendly smile — simple joys that never miss.
Atmosphere: 5
Food: 5
Service: 5
Ev Halo
No refills on soda real cheap !! Avoid
Marthina C
I came here in cape breton to visit and i would say this is the friendliest place the staff is really nice and they give me a hot fries and the food is good.see you again next year
Atmosphere: 5
Food: 5
Service: 5
Alyssa Betuik
It's a very clean place but I don't find it family friendly anymore, it's more of a place to go and conduct a business meeting
I always enjoy coming to McDonald’s Welton. The service is consistently friendly. The staff work fast, and my orders come out fresh. The food taste great and the place is clean.
Atmosphere: 5
Food: 5
Service: 5
Called ahead about missing wraps from my order at McDonald’s following leaving their drive through . I provided the transaction number, dollar amount, store number and the name on the order so staff could locate it in their systems to help resolve the issue. On the phone, the worker kept asking if I wanted my details entered in a “book for next time,” even though I was already on my way and had stated such, but was asked was I going to get it tonight or at a later date. While I was still on the line, the person assumed I had been put on hold after saying just a moment and proceeded to speak in another language with a coworker in front of a customer who couldn’t follow the conversation. This felt disrespectful and unprofessional after I was promptly put on hold without explanation of what was going on after saying I had not been during that time and heard him conversing with a coworker when I was “supposed to be on hold”. I informed the worker I could still hear him speaking just not to me.
When I arrived at the store, I interacted with a woman at the counter; I never saw the man I had spoken with over the phone. The staff struggled to process the missing item through their system. Which I couldn’t fault the counter workers for at all, they were nice and tried their best and resolved the issue as fast as they could . My initial order on the receipt read at 7:22 PM, yet I did not receive the wraps until 7:55 PM. The poor phone handling and having to drive back after making it home made what was a small issue much more frustrating as it was a family’s meal and I couldn’t have shown up without someone else’s food.
Service: 1
Zero stars
I'm not even giving this place a star. Terrible experience at McDonald's welton street drive thru. We visited to order 2 Mango Pineapple Smoothies, a Frappe Coffee with chocolate drizzle, and strawberry banana milkshakes. The staff member took our order and then informed us that the milkshake machine was off, citing it was 11:30 PM However, when we checked the time, it was only 11:28 PM sharp.
To make matters worse, this isn't the first time we've encountered this issue at this location. The staff seemed completely unprepared and unapologetic, simply telling us that we couldn't have what we ordered and asking us to choose something else.
The lack of accountability, poor communication, and repeated mistakes are inexcusable. As a paying customer, it's frustrating to be treated like we're the ones who are inconveniencing them. Needless to say, we won't be returning anytime soon.
Atmosphere: 1
Food: 1
Service: 1
Food is very good and tasty. Consistent taste every time.
Atmosphere: 5
Food: 5
Service: 5
Washroom is not always clean
Atmosphere: 1
Food: 5
Service: 5
I always enjoy visiting McDonald’s Welton street. The place is clean. Great job to the crew and management for keeping up the quality.
Atmosphere: 5
Food: 5
Service: 5
I do not typically leave reviews for fast food restaurants however the staff at this location were all incredibly kind that I had to! I only got coffee so I cannot comment on the food service but I left with a smile on my face from the staff behind the counter, and the member picking up the leaves in the parking! Multiple members greeted me with good mornings and asked how my day was going all with great attitudes!
Service: 5
Is what it is . No better no worse I'll say it was cleaner so thers that
Atmosphere: 3
Food: 3
Service: 5
I asked for mayo and had 3 meals and they said 1 packet per order not meal and there would be a 75 cant charge per pack ... thats crazy ! Not a huge deal but thats ridiculous my order was $30 and I get 1 mayo
Atmosphere: 1
Food: 5
Service: 1
Food was amazing. Service was okay, the employee had to talk to their manager, they didn't think e-motercycles were allowed in the drive through, but all was resolved. Inside was nice, nothing jaw dropping, but still nice. Especially for a mcdonalds.
Atmosphere: 4
Food: 5
Service: 3
Restaurantji Recommends
I’ve eaten at fancier places, but McDonald's always feels familiar. Crispy fries, a cold Coke, and a friendly smile — simple joys that never miss.
Atmosphere: 5
Food: 5
Service: 5
No refills on soda real cheap !! Avoid
I came here in cape breton to visit and i would say this is the friendliest place the staff is really nice and they give me a hot fries and the food is good.see you again next year
Atmosphere: 5
Food: 5
Service: 5
It's a very clean place but I don't find it family friendly anymore, it's more of a place to go and conduct a business meeting
G9od location
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