PAY IN STORE if you have to eat here. Never give your cc info to anyone for any reason!!! Do not recommend paying online or their app. They said they didn't get my order at least an hour and a half after I placed my order. I could see the order on my end, and they could see it even though they said they didn't recieve it. The money came out of my account and was held for a week. Spoke to the manager twice on the phone, because the girl I spoke to could barely speak or understand english and wouldn't let me talk, kept talking over me and saying the exact same thing, was not letting me explain. The next guy, who said he owns and is manager of the place (he hung up on me first time, said he'd call me back because they were "busy" for paying customers right? Then never did when after he asked me for my credit card info over the phone so that he could "take his money back" whenever the hold dropped he offered me cash out of his pocket if I came into store right then in exchange for my credit card # and 3 digit code on back. He can barely speak or understand English, extremely rude, dismissive and a liar. Be careful with your credit card and debit card info on the app or their website. Tried to contact pizza hut corporate or some sort of head office for help, website only let's you leave "positive feedback". Can't even call anyone. Pretty sure their workers aren't supposed to be taking customers credit card info and writing it down so they can use it whenever they want. 8 days later I still have no refund and he won't take or return my calls.
Service: 1
Eli Jakeman
Introduced my wife to Pizza Hut. I haven't had it since I left Toronto. It doesn't really stand out in the mall. Glad I spotted it.Parking: Mall parking lot is never too busy.Kid-friendliness: I think there was a kid's menuWheelchair accessibility: On ground level.
Atmosphere: 4
Food: 5
Service: 5
Jonathon Allin
Absolutely gross food and service, will never go back
Mike Ballard
Ordered 3 pizzas boneless wings and garlic bread and got it delivered from Orillia Pizza Hut and was absolutely disgusting! Cost 96$ for the food and delivery took an hour before it got to my place 10 minutes from the restaurant. Pizza was on the colder side of warm and crust tasted stale, cheese on the stuff crust just tasted like a cold cheese string inside the crust, the 14 boneless wings were no more then chicken nuggets in some kind of hickory sauce and was gross. Soggy chicken nuggets is all it was. Pizza Hut used to be great but got rude service when I placed the order and got even worse food for my money, thanks so much for the crappie food Pizza Hut!
Tracy Leeh
Not impressed with my boneless wings. Chicken nuggets!! And cut in half. An order of 5 and only 1 was a tiny full wing the other 4 were only portions of a wing. Was not liking how extremely loud the music was when I went to pick up my order. I will not be back to Pizza Hut any time soon that is for sure
chantelle mcmullin
I ordered for lunch at work via DoorDash. They messed up my order, then had awful customer service when I called. They sent me a pizza with toppings I won’t eat then refused to send me a correct replacement even though they admit it was their mistake. They originally offered me 20% off then a store credit, but left me with no lunch and out $40. I have had other businesses make mistakes with order but with good customer service the mistake has been fixed. I will not be ordering from here again, much better options for pizza in the local area.
Food: 1
Service: 1
David Mombourquette
Pizza was terrible. Doughy in the middle and was hardly any toppings on it. Paid for sauce and dough. Save your money.
Food: 1
Pari Patel
All good and i like service thank youVegetarian options: PizzaKid-friendliness: Staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Bites
Stan Williams
Called and ordered the triple box deal, Two chicken pizzas, one with no vegetables. Get home and both have vegetables. Called to ask for a replacement pizza, put on hold 4 times, then was told that I can have a discount on the replacement pizza. So now we have to pay for their mistakes? Nice work Pizza Hut.
Atmosphere: 1
Food: 3
Service: 1
Dana Mc Cormack
Hot and fresh, perfectly made, and friendly service. Better than any Pizza Hut I ever ordered from in the States.
Food was amazing staff is super amazing and friendly will definitely go backThank you for opening one in sydneyVegetarian options: we got so many toppings available in veggie
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Bites
Erin Mcpherson
Friggin it’s CANADA. Buddy can’t even speak English Hire people that can speak our language !
Atmosphere: 1
Food: 5
Service: 1
Anon Reviews
Really good pizza with a lot of options. Amazing stuffed crust, 4 amazing dips to choose from, amazing desserts, amazing breadsticks and not too long wait time. Also ordering in advance online and still having the option to be with cash in person is so nice.
Atmosphere: 3
Food: 5
Service: 5
Himadri lathiya
Rubbish customer service. The associates were very rude and did not gave a proper order of pizza. They didnt gave us refund and not even given a different pizza to us. One of the female associates was very rude and she did not know how to talk with customers. Not happy with their
Atmosphere: 1
Food: 1
Service: 1
Mark Mahoney
I ordered and paid for wings and pizza ahead of time to be picked up at 430 by my girl friend, Got there at 430, wings were ready but they" forgot to put the pizza in the oven"
PAY IN STORE if you have to eat here. Never give your cc info to anyone for any reason!!! Do not recommend paying online or their app. They said they didn't get my order at least an hour and a half after I placed my order. I could see the order on my end, and they could see it even though they said they didn't recieve it. The money came out of my account and was held for a week. Spoke to the manager twice on the phone, because the girl I spoke to could barely speak or understand english and wouldn't let me talk, kept talking over me and saying the exact same thing, was not letting me explain. The next guy, who said he owns and is manager of the place (he hung up on me first time, said he'd call me back because they were "busy" for paying customers right? Then never did when after he asked me for my credit card info over the phone so that he could "take his money back" whenever the hold dropped he offered me cash out of his pocket if I came into store right then in exchange for my credit card # and 3 digit code on back. He can barely speak or understand English, extremely rude, dismissive and a liar. Be careful with your credit card and debit card info on the app or their website. Tried to contact pizza hut corporate or some sort of head office for help, website only let's you leave "positive feedback". Can't even call anyone. Pretty sure their workers aren't supposed to be taking customers credit card info and writing it down so they can use it whenever they want. 8 days later I still have no refund and he won't take or return my calls.
Service: 1
Introduced my wife to Pizza Hut. I haven't had it since I left Toronto. It doesn't really stand out in the mall. Glad I spotted it.Parking: Mall parking lot is never too busy.Kid-friendliness: I think there was a kid's menuWheelchair accessibility: On ground level.
Atmosphere: 4
Food: 5
Service: 5
Absolutely gross food and service, will never go back
Ordered 3 pizzas boneless wings and garlic bread and got it delivered from Orillia Pizza Hut and was absolutely disgusting! Cost 96$ for the food and delivery took an hour before it got to my place 10 minutes from the restaurant. Pizza was on the colder side of warm and crust tasted stale, cheese on the stuff crust just tasted like a cold cheese string inside the crust, the 14 boneless wings were no more then chicken nuggets in some kind of hickory sauce and was gross. Soggy chicken nuggets is all it was. Pizza Hut used to be great but got rude service when I placed the order and got even worse food for my money, thanks so much for the crappie food Pizza Hut!
Not impressed with my boneless wings. Chicken nuggets!! And cut in half. An order of 5 and only 1 was a tiny full wing the other 4 were only portions of a wing. Was not liking how extremely loud the music was when I went to pick up my order. I will not be back to Pizza Hut any time soon that is for sure
I ordered for lunch at work via DoorDash. They messed up my order, then had awful customer service when I called. They sent me a pizza with toppings I won’t eat then refused to send me a correct replacement even though they admit it was their mistake. They originally offered me 20% off then a store credit, but left me with no lunch and out $40. I have had other businesses make mistakes with order but with good customer service the mistake has been fixed. I will not be ordering from here again, much better options for pizza in the local area.
Food: 1
Service: 1
Pizza was terrible. Doughy in the middle and was hardly any toppings on it. Paid for sauce and dough. Save your money.
Food: 1
All good and i like service thank youVegetarian options: PizzaKid-friendliness: Staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Bites
Called and ordered the triple box deal, Two chicken pizzas, one with no vegetables. Get home and both have vegetables. Called to ask for a replacement pizza, put on hold 4 times, then was told that I can have a discount on the replacement pizza. So now we have to pay for their mistakes? Nice work Pizza Hut.
Atmosphere: 1
Food: 3
Service: 1
Hot and fresh, perfectly made, and friendly service. Better than any Pizza Hut I ever ordered from in the States.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food was amazing staff is super amazing and friendly will definitely go backThank you for opening one in sydneyVegetarian options: we got so many toppings available in veggie
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Bites
Friggin it’s CANADA. Buddy can’t even speak English Hire people that can speak our language !
Atmosphere: 1
Food: 5
Service: 1
Really good pizza with a lot of options. Amazing stuffed crust, 4 amazing dips to choose from, amazing desserts, amazing breadsticks and not too long wait time. Also ordering in advance online and still having the option to be with cash in person is so nice.
Atmosphere: 3
Food: 5
Service: 5
Rubbish customer service. The associates were very rude and did not gave a proper order of pizza. They didnt gave us refund and not even given a different pizza to us. One of the female associates was very rude and she did not know how to talk with customers. Not happy with their
Atmosphere: 1
Food: 1
Service: 1
I ordered and paid for wings and pizza ahead of time to be picked up at 430 by my girl friend, Got there at 430, wings were ready but they" forgot to put the pizza in the oven"