Not trying to be rude since I work in same food industry. I ordered 2 bf wraps and I find sauce in the wrap literally after eating 60% of wrap. I went and informed same then the CSR literally opened eaten wrap and showing me sauce and then trying to return me the same. I am not going to eat same wrap which is half eaten then you did postmortem touching with your hands. You could simply said sorry sir, we can give you new wrap or extra sauce in first place then I would have gone saying it’s okay. My intention is to just letting you know that all sauce is at one corner of wrap and very less but with your poor customer service you made my experience worst.
Kevin Hardy
Great staff ?
Food: 3
Service: 5
Greg W.
I ordered $15 worth of food and paid and they asked for an extra cup. Other Timmies give two cups with a hot coffee, this one asked me to pay 10 cents for the cup. I didn't have a dime in my pocket, so I had to use a credit card. Kind of annoying for something that is free at other locations, especially after a food purchase. I won't be back to this location, even though I drive by the area frequently there are just too many other Tim Hortons that know how to treat customers right nearby.
Karen Gillis
went for coffee and donuts for the office, which was great. just a suggestion but you should make more plain donuts they seem to be very popular as you are always out before afternoon. also grabbed myself a Turkey Bacon club and it was awesome the bun was so fresh. I recommend the tea, regular and white hot chocolate, chocolate chip muffins, fruit explosion Muffin, apple fritter, boston cream and it if you wantb little sweet and lots of flavor try the blueberry donut.suggestion would love to see the Blueberry fritter come out for a bit.
Atmosphere: 4
Food: 5
Service: 4
Alberta Back Road
This Tim’s is always a terrible experience and I avoid using it, however, this last experience was the worst. I’ll sum it up quickly - I ordered a chipotle steak wrap, and a chicken bacon wrap with chipotle, 2 bagels and 2 drinks. I specified that the wrap could not have ranch as my wife is allergic. It was rang through properly on the screen. Get to the window, both of my drinks were wrong. Tried to send me away without my food. Then I waited literally 26 minutes at the window for my food, they forgot a bagel and I had to wait an additional 5 minutes. After that, we opened the packaging for the wraps to find my wife’s wrap smothered in ranch, including all over the packaging giving her a reaction. On top of that, my wrap was made totally incorrectly with hardly any steak or sauce, and missing all of the veggies that are supposed to be on it. It was also torn so it just fell apart. 34 minutes in total, 40$ and a hospital visit later because of the incompetence of management at this facility. I have half a mind to get a lawyer due to the reaction.Dietary restrictions: Read the comment.
Zane Kinslow
This is more so Tims in general.I really have to give you my name, number, address, postal code and I wouldn't be surprised if asked for a copy of government issue id....Just to see if i have 2.68 left for a coffee on a gift card i got from a stranger?What is wrong with you people!?Half my family doesn't have that info, I just want a coffee.
The Warden
Same old Tim's as everywhere else.
nikita grey
Would give zero if possible, super rude staff to my child, they laughed at my 7 year old son, and teased him.
Kenny Jr Wadden
And this is the one down by Burger King and this window been smashed over 2 years and it never been fixed plus they will not serve a handicap person with a wheelchair inside Tim Hortons or a motorized scooter you cannot even plug it inside no more if your batteries go dead in it plus they took the handle off of the door towards Burger King and they shut the main handicap button off and that is Helen her name is but she will serve the four wheelers what do not have license plates and they don't even have Windows in dirt bikes and they don't have no license plates on them but if I go through there with my motorized scooter she will not even serve me on it
Adam Doucette
I ordered a coffee and a turkey bacon club i said no mayo add honey mustard with cheese i get my order to find out they charged me for cheese and i end up with a normal turkey bacon club.. they even repeated my order to me and still got it wrong
They lock the front door and have no sign on it. We knocked, the guy shook his head. It was nearly 11 am in the morning on a weekday. Someone came back to the door as we pulled away.
Donna Murphy
The staff is friendly
Alireza Siadat
Apparently they don’t serve espresso based drinks although they have it in the menu. The brewed coffee quality was very poor and acidic. I believe it was either very under-extracted or re-heated brewed coffee.
Brian Watson
Ordered in the app. When I went in to pickup they said that they don't have the drink that i ordered in that store.
SaraL1460
Yesterday I placed an order for $16 at Tim's on Grand Lake Rd. Used my Tim's card to pay for it. When we went into the store to pick up they couldn't fill ANY of the items we ordered, even though the APP says "checking with store". The store staff told me I had to arrange a cancellation refund through the app. I tried this, and Tim's support told me the store has to issue the refund. Not making a 2 hour round trip to get $16 back - really really really bad customer service..
Not trying to be rude since I work in same food industry. I ordered 2 bf wraps and I find sauce in the wrap literally after eating 60% of wrap. I went and informed same then the CSR literally opened eaten wrap and showing me sauce and then trying to return me the same. I am not going to eat same wrap which is half eaten then you did postmortem touching with your hands. You could simply said sorry sir, we can give you new wrap or extra sauce in first place then I would have gone saying it’s okay. My intention is to just letting you know that all sauce is at one corner of wrap and very less but with your poor customer service you made my experience worst.
Great staff ?
Food: 3
Service: 5
I ordered $15 worth of food and paid and they asked for an extra cup. Other Timmies give two cups with a hot coffee, this one asked me to pay 10 cents for the cup. I didn't have a dime in my pocket, so I had to use a credit card. Kind of annoying for something that is free at other locations, especially after a food purchase. I won't be back to this location, even though I drive by the area frequently there are just too many other Tim Hortons that know how to treat customers right nearby.
went for coffee and donuts for the office, which was great. just a suggestion but you should make more plain donuts they seem to be very popular as you are always out before afternoon. also grabbed myself a Turkey Bacon club and it was awesome the bun was so fresh. I recommend the tea, regular and white hot chocolate, chocolate chip muffins, fruit explosion Muffin, apple fritter, boston cream and it if you wantb little sweet and lots of flavor try the blueberry donut.suggestion would love to see the Blueberry fritter come out for a bit.
Atmosphere: 4
Food: 5
Service: 4
This Tim’s is always a terrible experience and I avoid using it, however, this last experience was the worst. I’ll sum it up quickly - I ordered a chipotle steak wrap, and a chicken bacon wrap with chipotle, 2 bagels and 2 drinks. I specified that the wrap could not have ranch as my wife is allergic. It was rang through properly on the screen. Get to the window, both of my drinks were wrong. Tried to send me away without my food. Then I waited literally 26 minutes at the window for my food, they forgot a bagel and I had to wait an additional 5 minutes. After that, we opened the packaging for the wraps to find my wife’s wrap smothered in ranch, including all over the packaging giving her a reaction. On top of that, my wrap was made totally incorrectly with hardly any steak or sauce, and missing all of the veggies that are supposed to be on it. It was also torn so it just fell apart. 34 minutes in total, 40$ and a hospital visit later because of the incompetence of management at this facility. I have half a mind to get a lawyer due to the reaction.Dietary restrictions: Read the comment.
This is more so Tims in general.I really have to give you my name, number, address, postal code and I wouldn't be surprised if asked for a copy of government issue id....Just to see if i have 2.68 left for a coffee on a gift card i got from a stranger?What is wrong with you people!?Half my family doesn't have that info, I just want a coffee.
Same old Tim's as everywhere else.
Would give zero if possible, super rude staff to my child, they laughed at my 7 year old son, and teased him.
And this is the one down by Burger King and this window been smashed over 2 years and it never been fixed plus they will not serve a handicap person with a wheelchair inside Tim Hortons or a motorized scooter you cannot even plug it inside no more if your batteries go dead in it plus they took the handle off of the door towards Burger King and they shut the main handicap button off and that is Helen her name is but she will serve the four wheelers what do not have license plates and they don't even have Windows in dirt bikes and they don't have no license plates on them but if I go through there with my motorized scooter she will not even serve me on it
I ordered a coffee and a turkey bacon club i said no mayo add honey mustard with cheese i get my order to find out they charged me for cheese and i end up with a normal turkey bacon club.. they even repeated my order to me and still got it wrong
Restaurantji Recommends
They lock the front door and have no sign on it. We knocked, the guy shook his head. It was nearly 11 am in the morning on a weekday. Someone came back to the door as we pulled away.
The staff is friendly
Apparently they don’t serve espresso based drinks although they have it in the menu. The brewed coffee quality was very poor and acidic. I believe it was either very under-extracted or re-heated brewed coffee.
Ordered in the app. When I went in to pickup they said that they don't have the drink that i ordered in that store.
Yesterday I placed an order for $16 at Tim's on Grand Lake Rd. Used my Tim's card to pay for it. When we went into the store to pick up they couldn't fill ANY of the items we ordered, even though the APP says "checking with store". The store staff told me I had to arrange a cancellation refund through the app. I tried this, and Tim's support told me the store has to issue the refund. Not making a 2 hour round trip to get $16 back - really really really bad customer service..