Tim Hortons
800 Grand Lake Rd, Sydney
(902) 539-8880
Recent Reviews
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Great staff, always friendly! Always get my tea/coffee perfect each time! Run very well.
It was great
All staff very hardworking
Nice Staff
Love this Tim's, they are an amazing team , but they need more staff. There's always a line and the wait can be annoying. They are in a mall setting and most times they only have one person taking orders and one person making orders. It's crazy how they run around making sandwiches and filling drinks to try to get everything out in an appropriate amount of time and the lines are always long because of no staff. They used to have alot more staff but since covid they are on bare bones. It's a shame because their fast service has suffered. And they need the help.
Always enjoy visiting this location because the employees are very friendly. No matter how busy they are, they are always happy, smiling and willing to help each customer.
Please sell ice coffees
Atmosphere: 3
Food: 5
Service: 3
They need alot of work on being Plesent at
Atmosphere: 5
Food: 5
Service: 5
Very poor customer service. Crew argued with customers after making wrong tea.
Atmosphere: 1
Service: 1
i asked for a bagel with butter then they gave me one with cream cheese cutting me off a dollar they never gave back. Plus my friend ate the free cream cheese one and it had the bread tag on it which she bit into my accident plus had little hairs stuck in it.
Restaurantji Recommends
i asked for a bagel with butter then they gave me one with cream cheese cutting me off a dollar they never gave back. Plus my friend ate the free cream cheese one and it had the bread tag on it which she bit into my accident plus had little hairs stuck in it.
their mobile order is literally never on, they have like a quarter of the menu, half of the menu that they do have isn’t available 50% of the time because the machine is broken or they have no ingredients to make it… plus the entire staff seems like they hate every second of being there. can we close this location in this mall and get a Starbucks?
Their debit machines have been down for over two weeks now. They also turn their mobile ordering off at 3pm instead of 8pm when they close, removing their only card option as their debit machines are apparently impossible to replace/repair. On top of this they only have a portion of the Tim Hortons menu (how do you not have an ice machine???????????). Worst Tim Hortons I’ve seen if I’m being honest.As a side note, their hours are plain listed wrong on here. They’re open the same as the mayflower mall hours, 10-8 every weekday, 10-7 Saturday, 12-5 Sunday. Get it together, Mayflower Tim’s.
The food is a miss or hit and the coffee is usually a miss.
Atmosphere: 3
Food: 3
Service: 5
Tim Hortons is a great Global Brand. As a customer I would suggest to include strict Pscyhometeric test while recruiting. customer Service is the backbone of every business. Disrespect or ignorance towards customer should be tackled strictly.
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