I’ll delete this review if you refill your sprite pineapple please 😭
Qi
Service is good
Terry Brown
Try their breakfast baconator, in fact try any of their breakfast sandwiches. They are out of this world and top any other fast food restaurant around.
Mike Taylor
A Frustrating Visit to Wendy's Truro
My recent drive-thru experience at the Wendy's in Truro, Nova Scotia, was exceptionally disappointing, marked by a series of compounding issues from start to finish.
We arrived at approximately 3 PM on a Wednesday and initially experienced no wait, driving straight up to place our order. However, midway through, the staff member abruptly asked us to hold for a minute, resulting in an unusually long delay before they returned. We then meticulously placed our order for two combo meals: a Dave's Double with no tomato and a chicken sandwich with extra mayo, requesting chili as the side for one of the combos.
Upon reaching the window, we received our drinks, and I tapped my card to pay. The machine clearly made the sound of a successful transaction. To my surprise, when I asked for a receipt, the staff member stated the transaction hadn't gone through and insisted we pay again. Believing this, we proceeded to pay a second time.
Immediately checking our bank account, we discovered two charges: one for $14.57(the incorrect amount) and another for $28.82 (the correct total). Realizing the error, we informed the staff, who then handed us the $14.55 amount in cash. We explicitly requested the funds be credited back to our debit card, as that was our original payment method, but were told they could only give us cash. This resulted in Wendy’s receiving .02 cents for their error.
Frustrated, we pulled over and went inside to speak with the manager directly about correctly crediting our account. To our dismay, the manager reiterated that it was not possible and coldly advised us to complain to head office if we wanted a resolution. There was no apology offered, nor any form of compensation for the inconvenience and repeated issues.
Finally, we left and checked our meals, only to find yet another error: the chicken sandwich, which we had specifically ordered with extra mayo had been prepared with only mayo. This prompted another return to the restaurant to speak with the manager. Their solution was to offer to correct the now cold sandwich. When we inquired if a new, fresh sandwich would be more appropriate given the circumstances, it was clear our concerns were not being adequately addressed. Additionally, this resulted in us not enjoying our meal together and the first sandwich was also cold by the time the second sandwich was corrected.
The overall experience was a series of unfortunate events, from the ordering delay and payment mix-up to the unhelpful management and incorrect food preparation.
This was an overall very bad experience as we have been Wendy's customers for a very long time and have never had such inadequate service and follow-up from the manager of staff. In future, we will reconsider going to Wendy’s again.
Big B
I ordered and payed for two burgers and a fries in the drive-through. They forgot to give me my second burger. It was the baconator so that makes it hurt a little extra. You get 2 stars for the pain you caused.
Ramona Munroe
It's fast food
Trevor Johnson
I’d give it a lower rating if I could, 18 dollars for a medium number 9 is insane, I’d rather go sit down to eat somewhere decent… I will never eat at another Wendy’s again.
Krystian Zubko
Very good food, we don't have it in Poland but now It's my fav place
Atmosphere: 5
Food: 5
Service: 5
Brooklyn Wood
Second time I have gotten food from here that have had hair in it.
Atmosphere: 1
Food: 1
Service: 2
Susan Mahar
It has been at least 20 years since we have eaten at Wendy's. We decided today to try them again. We were not disappointed. Service was outstanding, service was fast, friendly, and delicious. The restaurant was super clean, this was a treat in itself, as the other fast food places in Truro, NS are dirty, and unkept.
We will definitely be back next grocery day for our usual lunch out.
Wendy’s is always my go to place whenever I want to have burgers and fries. I love Dave’s single and double (haven’t tried triple yet). And the staff are always most welcoming, no matter where I went.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dave's Double
C M
Wendy's is really a good place to eat staff are always friendly an very helpful
This restaurant is just a pass-through for us when we're going to visit relatives in in the Annapolis Valley. However, we always stop there on our way. I don't know how it works out but Sheila seems to be always working. Maybe she needs a vacation! The food was great as usual and it came out quite fast. I can't recommend this location enough
I’ll delete this review if you refill your sprite pineapple please 😭
Service is good
Try their breakfast baconator, in fact try any of their breakfast sandwiches. They are out of this world and top any other fast food restaurant around.
A Frustrating Visit to Wendy's Truro
My recent drive-thru experience at the Wendy's in Truro, Nova Scotia, was exceptionally disappointing, marked by a series of compounding issues from start to finish.
We arrived at approximately 3 PM on a Wednesday and initially experienced no wait, driving straight up to place our order. However, midway through, the staff member abruptly asked us to hold for a minute, resulting in an unusually long delay before they returned. We then meticulously placed our order for two combo meals: a Dave's Double with no tomato and a chicken sandwich with extra mayo, requesting chili as the side for one of the combos.
Upon reaching the window, we received our drinks, and I tapped my card to pay. The machine clearly made the sound of a successful transaction. To my surprise, when I asked for a receipt, the staff member stated the transaction hadn't gone through and insisted we pay again. Believing this, we proceeded to pay a second time.
Immediately checking our bank account, we discovered two charges: one for $14.57(the incorrect amount) and another for $28.82 (the correct total). Realizing the error, we informed the staff, who then handed us the $14.55 amount in cash. We explicitly requested the funds be credited back to our debit card, as that was our original payment method, but were told they could only give us cash. This resulted in Wendy’s receiving .02 cents for their error.
Frustrated, we pulled over and went inside to speak with the manager directly about correctly crediting our account. To our dismay, the manager reiterated that it was not possible and coldly advised us to complain to head office if we wanted a resolution. There was no apology offered, nor any form of compensation for the inconvenience and repeated issues.
Finally, we left and checked our meals, only to find yet another error: the chicken sandwich, which we had specifically ordered with extra mayo had been prepared with only mayo. This prompted another return to the restaurant to speak with the manager. Their solution was to offer to correct the now cold sandwich. When we inquired if a new, fresh sandwich would be more appropriate given the circumstances, it was clear our concerns were not being adequately addressed. Additionally, this resulted in us not enjoying our meal together and the first sandwich was also cold by the time the second sandwich was corrected.
The overall experience was a series of unfortunate events, from the ordering delay and payment mix-up to the unhelpful management and incorrect food preparation.
This was an overall very bad experience as we have been Wendy's customers for a very long time and have never had such inadequate service and follow-up from the manager of staff. In future, we will reconsider going to Wendy’s again.
I ordered and payed for two burgers and a fries in the drive-through. They forgot to give me my second burger. It was the baconator so that makes it hurt a little extra. You get 2 stars for the pain you caused.
It's fast food
I’d give it a lower rating if I could, 18 dollars for a medium number 9 is insane, I’d rather go sit down to eat somewhere decent… I will never eat at another Wendy’s again.
Very good food, we don't have it in Poland but now It's my fav place
Atmosphere: 5
Food: 5
Service: 5
Second time I have gotten food from here that have had hair in it.
Atmosphere: 1
Food: 1
Service: 2
It has been at least 20 years since we have eaten at Wendy's. We decided today to try them again. We were not disappointed. Service was outstanding, service was fast, friendly, and delicious. The restaurant was super clean, this was a treat in itself, as the other fast food places in Truro, NS are dirty, and unkept.
We will definitely be back next grocery day for our usual lunch out.
Thank you, Robert and Susan
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great place to stop fir a quick meal.
Atmosphere: 4
Food: 4
Service: 4
Wendy’s is always my go to place whenever I want to have burgers and fries. I love Dave’s single and double (haven’t tried triple yet). And the staff are always most welcoming, no matter where I went.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dave's Double
Wendy's is really a good place to eat staff are always friendly an very helpful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dave's Double
Really good service
Parking: A big free open space of parking
Kid-friendliness: Lots of good kid options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Cheeseburger
This restaurant is just a pass-through for us when we're going to visit relatives in in the Annapolis Valley. However, we always stop there on our way. I don't know how it works out but Sheila seems to be always working. Maybe she needs a vacation! The food was great as usual and it came out quite fast. I can't recommend this location enough
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Dave's Double, Wendy’S Baked Potatoes
Loading...