Great Food as always! However, Recently there is a new front staff leader who is extremely rude, abrasive and needs a few lessons in customer service. I thought the first interaction with him was maybe him having a bad day however after the second and third experience at this restaurant it is evident this serving leader is simply rude.
Atmosphere: 5
Food: 5
Service: 1
Patrice Boileau
Pizza was amazing !!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Layne Rossi
Super friendly staff made the first experience here memorable. The beer selection was full of local brews to try. The wood fired pizza was very nice. Maybe too much cheese if that's possible. The signature wings with garlic parmessan were very tasty.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Margarita Pizza, Pizza
Doreen Marier
The burger was ok, it was just like a hunk of meat missing something to give it flavour. Fajitas we good, but far too much filling for the 4 tiny tortillas that came with it. I got take out as to not waste the steak, onions and peppers still on my plate.
Atmosphere: 3
Food: 3
Service: 3
John (That Running Guy)
In Yellowknife and looking for a classy atmosphere with good food? Copperhouse is your place! Very friendly staff, food is excellent and they offer some local choices (Bison etc). Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Sarah Baldeo
Came here to have lunch while in town giving a Keynote for the CPA, met the owners and they are just great gentlemen creating an urban environment with eclectic food in Yellowknife! Phenomenal job to the brothers on market research & creating a menu that vegetarians can enjoy (BEYOND a salad)! ☺️ really enjoyed the portobello burger after craving some veggie friendly food since landing ?
Atmosphere: 5
Food: 5
Service: 5
PANDHER YT
Too much bad at attitude he say he just customer going to the bathroom and food is too much bad also too much bad. I don’t like this copper house do not copper house. I do not. I don’t want to go too much bad guys. Nobody come here nobody
Atmosphere: 1
Food: 1
Service: 1
Harman Singh
Great vibe Must visit place
Atmosphere: 5
Food: 5
Service: 4
Evelyn Zhou
Waiting for more than an hour to get the main course. Very bad experience
Atmosphere: 1
Food: 3
Service: 1
Jed Immanuel Lloren
This restaurant looked very nice as soon as you walked in. You could tell they’re trying to be more of an upscale place. The food matched what they were trying to do. I had the beef chuck burger and thought it was cooked perfectly. The food portions were great and left me satisfied. The service was very friendly. I would be very happy to come back here.
I am writing to express my disappointment with the service my family and I received during our recent visit to Copperhouse in Yellowknife today at 6:15 PM. We had made a reservation via phone, but upon arrival, we were informed by a gentleman that our reservation could not be found. Despite seeing four large walk-in tables available, this was not our primary concern. What stood out most was the poor service and attitude we encountered.
I had attempted numerous times to make the reservation by calling unsuccessfully, which prompted me to call the main line. The lady who answered the phone directed me to text for the reservation, and I received a reply stating that they would not honor the reservation as I was too late. However, when I called back the main line again, the same lady answered and graciously accepted our reservation.
After being told our reservation was not found upon arrival, we waited while two groups who arrived after us had their drink orders taken and served before us. Not only were drinks served to the tables after us, but food orders were also taken. We were a party with two-year-old twins and a nine-month-old, which made the delay and lack of attention even more frustrating. Luckily, our toddlers and infant were patient during our eight-minute wait at the door and were okay with us leaving at 6:40 PM.
The gentleman who greeted us and was seating everyone was extremely flustered and did not care to ease our minds, despite the fact that there were other tables available. We encountered this before he even seated us. He had a dismissive attitude, mentioning that the restaurant was extremely busy, the kitchen was backed up too, and the food would be slow. While we understand that busy periods can happen, the lack of courtesy and the delay in service were unacceptable. We were okay with the delay in food and are always prepared for that when traveling with children. Although the waitress should have noticed that our large group of eight was seated first, our issue was not with her but with the gentleman seating everyone.
This was our final night in Yellowknife, and we had planned this meal as a special treat for everyone. I was visiting from Nova Scotia to spend time with my family, and we had been looking forward to dining at Copperhouse. This experience has left us quite dissatisfied. We hope that you can address these issues to prevent other customers from experiencing similar frustrations in the future.
Kid-friendliness: No children’s menu, but high chairs are available
Service: 1
Tia Jai Civitarese
We didn’t have a reservation, restaurant accommodated begrudgingly. Front of house representative was very rude, our waitress was nice enough, but not very attentive. The male was abrupt to inquiries and we felt rushed while we ate. Food was excellent, but our experience was soured by the rude treatment by the staff. For that alone I would not return
Atmosphere: 4
Food: 4
Service: 1
Creeper Camper
Can I know what the menu is?
Nick Coad
Went there tonight for a dinner. This was always our go too for a night out. Over the past couple years we've been experiencing a downward trend with the food, service and atmosphere. Unfortunately the meal we had tonight was just ok. My pasta dish was overall good but had beans in it which is the flair and was noted on the menu but really overpowering. My wife had the chicken which was not very good at all. Very dry and not tender. Appetizer was ok. The service was pretty slow for not many people in the restaurant at the time we got there, the music was overpowering as well too. Back when the menu had more in house smoked items back a couple years ago we really enjoyed it a lot more. We won't be coming back anytime soon .
Great Food as always! However, Recently there is a new front staff leader who is extremely rude, abrasive and needs a few lessons in customer service. I thought the first interaction with him was maybe him having a bad day however after the second and third experience at this restaurant it is evident this serving leader is simply rude.
Atmosphere: 5
Food: 5
Service: 1
Pizza was amazing !!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Super friendly staff made the first experience here memorable. The beer selection was full of local brews to try. The wood fired pizza was very nice. Maybe too much cheese if that's possible. The signature wings with garlic parmessan were very tasty.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Margarita Pizza, Pizza
The burger was ok, it was just like a hunk of meat missing something to give it flavour. Fajitas we good, but far too much filling for the 4 tiny tortillas that came with it. I got take out as to not waste the steak, onions and peppers still on my plate.
Atmosphere: 3
Food: 3
Service: 3
In Yellowknife and looking for a classy atmosphere with good food? Copperhouse is your place! Very friendly staff, food is excellent and they offer some local choices (Bison etc). Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Came here to have lunch while in town giving a Keynote for the CPA, met the owners and they are just great gentlemen creating an urban environment with eclectic food in Yellowknife! Phenomenal job to the brothers on market research & creating a menu that vegetarians can enjoy (BEYOND a salad)! ☺️ really enjoyed the portobello burger after craving some veggie friendly food since landing ?
Atmosphere: 5
Food: 5
Service: 5
Too much bad at attitude he say he just customer going to the bathroom and food is too much bad also too much bad. I don’t like this copper house do not copper house. I do not. I don’t want to go too much bad guys. Nobody come here nobody
Atmosphere: 1
Food: 1
Service: 1
Great vibe
Must visit place
Atmosphere: 5
Food: 5
Service: 4
Waiting for more than an hour to get the main course. Very bad experience
Atmosphere: 1
Food: 3
Service: 1
This restaurant looked very nice as soon as you walked in. You could tell they’re trying to be more of an upscale place. The food matched what they were trying to do. I had the beef chuck burger and thought it was cooked perfectly. The food portions were great and left me satisfied. The service was very friendly. I would be very happy to come back here.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Parking: Lots of parking space.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bison Tenderloin Steak
I am writing to express my disappointment with the service my family and I received during our recent visit to Copperhouse in Yellowknife today at 6:15 PM. We had made a reservation via phone, but upon arrival, we were informed by a gentleman that our reservation could not be found. Despite seeing four large walk-in tables available, this was not our primary concern. What stood out most was the poor service and attitude we encountered.
I had attempted numerous times to make the reservation by calling unsuccessfully, which prompted me to call the main line. The lady who answered the phone directed me to text for the reservation, and I received a reply stating that they would not honor the reservation as I was too late. However, when I called back the main line again, the same lady answered and graciously accepted our reservation.
After being told our reservation was not found upon arrival, we waited while two groups who arrived after us had their drink orders taken and served before us. Not only were drinks served to the tables after us, but food orders were also taken. We were a party with two-year-old twins and a nine-month-old, which made the delay and lack of attention even more frustrating. Luckily, our toddlers and infant were patient during our eight-minute wait at the door and were okay with us leaving at 6:40 PM.
The gentleman who greeted us and was seating everyone was extremely flustered and did not care to ease our minds, despite the fact that there were other tables available. We encountered this before he even seated us. He had a dismissive attitude, mentioning that the restaurant was extremely busy, the kitchen was backed up too, and the food would be slow. While we understand that busy periods can happen, the lack of courtesy and the delay in service were unacceptable. We were okay with the delay in food and are always prepared for that when traveling with children. Although the waitress should have noticed that our large group of eight was seated first, our issue was not with her but with the gentleman seating everyone.
This was our final night in Yellowknife, and we had planned this meal as a special treat for everyone. I was visiting from Nova Scotia to spend time with my family, and we had been looking forward to dining at Copperhouse. This experience has left us quite dissatisfied. We hope that you can address these issues to prevent other customers from experiencing similar frustrations in the future.
Kid-friendliness: No children’s menu, but high chairs are available
Service: 1
We didn’t have a reservation, restaurant accommodated begrudgingly. Front of house representative was very rude, our waitress was nice enough, but not very attentive. The male was abrupt to inquiries and we felt rushed while we ate. Food was excellent, but our experience was soured by the rude treatment by the staff. For that alone I would not return
Atmosphere: 4
Food: 4
Service: 1
Can I know what the menu is?
Went there tonight for a dinner. This was always our go too for a night out. Over the past couple years we've been experiencing a downward trend with the food, service and atmosphere. Unfortunately the meal we had tonight was just ok. My pasta dish was overall good but had beans in it which is the flair and was noted on the menu but really overpowering. My wife had the chicken which was not very good at all. Very dry and not tender. Appetizer was ok. The service was pretty slow for not many people in the restaurant at the time we got there, the music was overpowering as well too. Back when the menu had more in house smoked items back a couple years ago we really enjoyed it a lot more. We won't be coming back anytime soon .
Atmosphere: 2
Food: 2
Service: 2
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