I ordered a veggie sndwhich tonight & this is what she made me. I thought you're supposed to get extra veggies automatically when ordering no meat & also why am I charged the same price for a sandwhich with no meat? I also ask for extra veggies (specifically onion) & she adds 3 pieces of onion 👀😂💀
Normally it's fine but maybe she was new? Either way, 3 oninions is a joke...C'mon...I would've just ordered bread by itself if I knew it was going to be like that.
Atmosphere: 4
Service: 1
Gary Stein
I'm sorry to say this about subway , this was my favorite place to eat all the time , but every time I've eaten here , I always have the runs almost emedeatly after I've eaten here ... What has happened to the top notch subways that I remember , & worked at as a young man ?
Atmosphere: 1
Food: 2
Service: 3
Edward Villeda
Better than the Walmart subway for sure.
Melissa Smith
I don’t mind waiting my turn, but it’s frustrating to stand there watching more and more orders skip ahead just because they were placed online. I’ve heard from several people who have already stopped going to Subway because of this, and after today I completely understand why.
Atmosphere: 1
Food: 3
Service: 1
Ryan Flowers
I like going to this Subway. Always nice folks and the food is always made just right.
Atmosphere: 3
Food: 5
Service: 5
Liam Christian
Yummy sammich
Atmosphere: 5
Food: 5
Service: 5
Meg A
This location always has the best Custer service!!
Atmosphere: 5
Food: 5
Service: 5
Gino Carr-Piccioni
After looking at prior reviews for the Main Street location in Fernley. Obviously this location is poorly managed and that’s unfortunate for our small town. Today we went in store for our experience and I set my grandsons car seat on the small 2 person table so he wasn’t on the floor while we ordered. The girl Zoe that was at the register with her lacking customer service and obviously major control issues told me to pick another table because that was HER display table for her empty box display that isn’t even set up properly. (As seen in picture). Why do they have tables if the PAYING CUSTOMER can not use them so we chose to take our lunch back to the house because after spending 40$ on 4 sandwiches I wasn’t about to sit there because apparently it’s not Subway it’s a spoiled entitled Zoe’s sandwich shop. The other employees working provided great customer service but this employee (Zoe) has no clue about putting their customers over her control issues. That’s unfortunate because I usually tip very well. I don’t recommend using this location the girl at the register should probably not be dealing with the public.
Kid-friendliness: Kid friendliness is a joke. My grandson is 6 months old and had to watch us order from a distance because of an incompetent employee (Zoe) and her control issues.
Atmosphere: 3
Food: 4
Service: 2
jasmine welsh
the gentlemen working tonight killed it!
Dietary restrictions: salad option
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Delite, Cold Cut Combo
Rustyshackleferdish
Extremely hungry and extremely disappointed
I know they aren't hand making meatballs so why Was I told they don't have meatball subs until 10am. Place opened at 7am and it's currently 930am. So it takes 3 hours to get a meatball sub ready? Does not make sense
The problem with this Subway location on Main Street and also the location inside the Walmart on Newlands is the ownership. These two franchisees are owned by Emma Harrison and she has absolutely ZERO customer service skills and the terrible reviews show this. The bread is constantly burnt, the workers always seem to cheap out on the meat portions and some of the employees seem like they really hate their jobs. When these concerns are brought up to Emma Harrison she simply dismisses them and refuses to correct the issue. I'd strongly recommend that dissatisfied customers contact corporate until something is done about it or better yet, simply stop going to these locations and maybe she'll get the hint and get a better trained staff. Contact corporate over and over again until she gets the message. Look at the pic of this burnt sandwich that Emma Harrison refused to remake! Terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Sam Alex
First time in a subway in YEARS. Food was alright (expected more dressing than I received), and service was not very friendly (though not impolite, was just kind of cold and lacked that sense of personal warmth and welcome). Would visit again if everything else nearby was closed.
Vegetarian options: Veggie patties
Parking: Shared parking with neighboring business, but plenty was available during my visit
Atmosphere: 4
Food: 4
Service: 3
Mario Ratto
Horrible customer service rude female making what they call a sandwich. I'm going to make sure all my friends and family stay away.
Eric Blaydes
These fine folks take care of me and my special order(s), so 5 stars in my book.
I ordered a veggie sndwhich tonight & this is what she made me. I thought you're supposed to get extra veggies automatically when ordering no meat & also why am I charged the same price for a sandwhich with no meat? I also ask for extra veggies (specifically onion) & she adds 3 pieces of onion 👀😂💀
Normally it's fine but maybe she was new? Either way, 3 oninions is a joke...C'mon...I would've just ordered bread by itself if I knew it was going to be like that.
Atmosphere: 4
Service: 1
I'm sorry to say this about subway , this was my favorite place to eat all the time , but every time I've eaten here , I always have the runs almost emedeatly after I've eaten here ... What has happened to the top notch subways that I remember , & worked at as a young man ?
Atmosphere: 1
Food: 2
Service: 3
Better than the Walmart subway for sure.
I don’t mind waiting my turn, but it’s frustrating to stand there watching more and more orders skip ahead just because they were placed online. I’ve heard from several people who have already stopped going to Subway because of this, and after today I completely understand why.
Atmosphere: 1
Food: 3
Service: 1
I like going to this Subway. Always nice folks and the food is always made just right.
Atmosphere: 3
Food: 5
Service: 5
Yummy sammich
Atmosphere: 5
Food: 5
Service: 5
This location always has the best Custer service!!
Atmosphere: 5
Food: 5
Service: 5
After looking at prior reviews for the Main Street location in Fernley. Obviously this location is poorly managed and that’s unfortunate for our small town. Today we went in store for our experience and I set my grandsons car seat on the small 2 person table so he wasn’t on the floor while we ordered. The girl Zoe that was at the register with her lacking customer service and obviously major control issues told me to pick another table because that was HER display table for her empty box display that isn’t even set up properly. (As seen in picture). Why do they have tables if the PAYING CUSTOMER can not use them so we chose to take our lunch back to the house because after spending 40$ on 4 sandwiches I wasn’t about to sit there because apparently it’s not Subway it’s a spoiled entitled Zoe’s sandwich shop. The other employees working provided great customer service but this employee (Zoe) has no clue about putting their customers over her control issues. That’s unfortunate because I usually tip very well. I don’t recommend using this location the girl at the register should probably not be dealing with the public.
Kid-friendliness: Kid friendliness is a joke. My grandson is 6 months old and had to watch us order from a distance because of an incompetent employee (Zoe) and her control issues.
Atmosphere: 3
Food: 4
Service: 2
the gentlemen working tonight killed it!
Dietary restrictions: salad option
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Delite, Cold Cut Combo
Extremely hungry and extremely disappointed
I know they aren't hand making meatballs so why Was I told they don't have meatball subs until 10am. Place opened at 7am and it's currently 930am. So it takes 3 hours to get a meatball sub ready? Does not make sense
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Excellent service and food.
Atmosphere: 5
Food: 5
Service: 5
The problem with this Subway location on Main Street and also the location inside the Walmart on Newlands is the ownership. These two franchisees are owned by Emma Harrison and she has absolutely ZERO customer service skills and the terrible reviews show this. The bread is constantly burnt, the workers always seem to cheap out on the meat portions and some of the employees seem like they really hate their jobs. When these concerns are brought up to Emma Harrison she simply dismisses them and refuses to correct the issue. I'd strongly recommend that dissatisfied customers contact corporate until something is done about it or better yet, simply stop going to these locations and maybe she'll get the hint and get a better trained staff. Contact corporate over and over again until she gets the message. Look at the pic of this burnt sandwich that Emma Harrison refused to remake! Terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
First time in a subway in YEARS. Food was alright (expected more dressing than I received), and service was not very friendly (though not impolite, was just kind of cold and lacked that sense of personal warmth and welcome). Would visit again if everything else nearby was closed.
Vegetarian options: Veggie patties
Parking: Shared parking with neighboring business, but plenty was available during my visit
Atmosphere: 4
Food: 4
Service: 3
Horrible customer service rude female making what they call a sandwich. I'm going to make sure all my friends and family stay away.
These fine folks take care of me and my special order(s), so 5 stars in my book.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
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