The first time I ordered from here, it was delivery. The pizza was piled with toppings and delicious. The next time, I sent someone over to carry out and they tried to tell him a higher price than what was advertised on their website and say to him that it’s not updated. How unprofessional! Update your website to reflect the correct pricing and not cheaper, then be shady and tell us a higher price! NOT how you do business. Will never spend any more money here, there are way too many places that won’t pull this garbage on the people spending money with them… then, they’ll probably try to get legit reviews by real people with real experiences removed. Changing prices are a scam, folks. I would rather even go to a corporate place as their prices are set! Let’s get real here, Alexander’s Pizza. And they had the audacity to ASK for a tip! Don’t keep doing that.
Can’t say anything about the interior of the restaurant or how clean it was because I didn’t enter. However, that bad taste left me not caring to find out.
Food: 3
Service: 1
Hope Vaccaro
I have been going here for 5 years..delish..
Atmosphere: 5
Food: 5
Service: 5
Penny
This place has to be the worst of them all. The two lady’s who were working on Tuesday Sept 23 around 4:20 pm were very rude and unprofessional. I have my fair share of rude but these two need to go somewhere else with that. The place is so dirty when you walk in. They really need the health department to come in. I left. I have a zero tolerance for stupidity. Not buying food from this place or ever recommending this place to anyone.Clean your establishment up and wipe the fake smile off your face. If you aren’t happy with what you do please do go home! I wish they had a zero rating but we all know that’s not an option. You’re lucky google gives you even a 1. I’d personally give you a negative.
Atmosphere: 1
Food: 1
Service: 1
Michelle Broglie
We have been ordering from Alexander’s for 6 years. The past year the service and quality of food has gone down hill. Simple order of hot wings turned into three deliveries and customer service that was subpar. They couldn’t care less that they delivered an incorrect order. Several phone calls and three deliveries and we didn’t feel comfortable eating the food cause who knows what they did to it. Out $50 with no “how can we make it right” service. They have lost our business for good this time.
Atmosphere: 1
Food: 1
Service: 1
Mitch Hughes
You have to get someone else to take your orders over the phone she literally is not a functioning human I am so sorry but whoever is taking orders here needs to please stop you’re chasing away business :( it’s like she’s not even listening or paying attention, we are regular orders here and it like this every time it is exhausting
Atmosphere: 3
Food: 5
Service: 1
Jessica Bernadzikowski
This place has gone downhill. Last time they didn't include parmesan & red pepper for the pizza, and put a ton of onions on my salad when I requested none. The pizza was lazily cut, with two pieces being extra large like they missed a slice. This time, I even called to make sure they'd send parmesan & red pepper. I also included an order note that said regular Coke if no 7UP. The sent 2 red peppers and no parmesan, with a can of Mountain Dew. The pizza toppings are also clumped and barely spread out
Atmosphere: 2
Food: 4
Service: 2
Beautee
We love their pizza. Been eating here for about 9 years! You can't beat their carryout price!
Luna
We’ve been loyal customers of Alexander’s for years—ordering consistently 3–4 times a month, usually via Uber Eats or Grubhub. Since those platforms don’t allow us to add requests for extras like ranch, we were excited to finally order through Slice, where we could customize our order more easily.
Unfortunately, our experience last night was incredibly disappointing. We ordered a 2-liter Dr Pepper (Order #13xxxxx79, Sat July 26 at 9:29 PM) but instead received Coke, which I cannot drink due to it causing severe stomach issues. We immediately contacted Slice and sent photos clearly showing the incorrect item. At the time, they said they were unable to reach the restaurant but would follow up in the morning.
When we didn’t receive any follow-up, I contacted Slice again and was told the restaurant was sorry but refused to authorize any compensation or refund, despite the mistake. Slice emphasized that the funds go directly to the restaurant, and only Alexander’s could approve a refund—but they refused. I have screenshots from both chat conversations with Slice to confirm this along with screenshots of my order.
I also attempted to contact Alexander’s directly and was told the manager had just left. When I was trying to share the situation and that they were losing a long-time customer, the female who answered the phone put me on hold, then not long after the call was disconnected. At this point, it feels like that was done intentionally.
This wasn’t about a $3.99 soda—it’s about how a business treats long-standing customers when they make a mistake (or any customer actually whether it’s their first order or 100th). A simple acknowledgment and refund or credit would have gone a long way as this was your mistake. Instead, the poor handling of this situation has cost you a loyal customer (which in the long run you probably didn’t even care).
Food: 4
Service: 1
Michelle Williams
We’ve been loyal customers of Alexander’s for years—ordering consistently 3–4 times a month, usually via Uber Eats or Grubhub. Since those platforms don’t allow us to add requests for extras like ranch, we were excited to finally order through Slice, where we could customize our order more easily.
Unfortunately, our experience last night was incredibly disappointing. We ordered a 2-liter Dr Pepper (Order #13xxxxx79, Sat July 26 at 9:29 PM) but instead received Coke, which I cannot drink due to it causing severe stomach issues. We immediately contacted Slice and sent photos clearly showing the incorrect item. At the time, they said they were unable to reach the restaurant but would follow up in the morning.
When we didn’t receive any follow-up, I contacted Slice again and was told the restaurant was sorry but refused to authorize any compensation or refund, despite the mistake. Slice emphasized that the funds go directly to the restaurant, and only Alexander’s could approve a refund—but they refused. I have screenshots from both chat conversations with Slice to confirm this along with screenshots of my order (I wish you could attach photos to the review here).
I also attempted to contact Alexander’s directly and was told the manager had just left. When I was trying to share the situation and that they were losing a long-time customer, the female who answered the phone put me on hold, then not long after the call was disconnected. At this point, it feels like that was done intentionally.
This wasn’t about a $3.99 soda—it’s about how a business treats long-standing customers when they make a mistake (or any customer actually whether it’s their first order or 100th). A simple acknowledgment and refund or credit would have gone a long way as this was your mistake. Instead, the poor handling of this situation has cost you a loyal customer (which in the long run you probably didn’t even care).
Here is some of my order information so you can tell we did actually order & had this experience.
ORDER DETAILS
#13xxxxx79, Sat Jul 26 at 9:29 PM
1x Soda
2 Liter
Whole: Dr. Pepper
$3.99
This place used to be good place to order for my family but the last 2 orders have been a nightmare. First order took over 2 hours and I let this slide. Second order my wife and I went through hell. First the order was just under 3 hours late. Second the food was ice cold. Third we called to get this fixed and compensated for our wait and food being cold but was hung up on so we called again and got hung up on again called a third time the girl working there said to call back tomorrow to speak with manager. So my wife calls in the morning and the same girl answers and says the manager still isn't there and they she should call Slice app. She calls Slice App and they say she needs to talk to the store which we already did. Slice app calls the store and says they can't do nothing about it because we didn't contact them the day it happened. Which was a flat out lie because we did call 3 times where she proceeded to put us on hold which resulted in us being hung up on. At the end we were told we would 15% off next order which wasn't acceptable to us because we plan on never ordering from them again so they give us 15% of our money back from our order. This place has went completely down hill and I recommend they be removed from the Slice app because you don't need businesses they don't know how to claim up to mistakes and treat their customers badly.
Kyle Yacoben
Very nice people. The pizza crust had nice mixture of crisp and chew for a thin crust very good. One of the better ones I've had. Will try again. Also prices a more than reasonable!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Ricardo Romero
Bad experience today they charge 75$ to use your own card and that wings were super over cooked and that pizza sauce and the toppings limited not like suppose to be all around not going back for that price they charge
Bebe T
We just got delivery through SLICE. This is about the 3rd time (different restaurants) that our special request was missed or ignored. I assume it is a glitch on the SLIDE app.
Ordered a ham and pineapple pizza and added pepperoni in the Special Request section. We were charged for it, so I hope that someone sees this and takes note for future orders.
Food: 4
Service: 3
Recommended dishes: Fried Zucchini Sticks
Jose D
very friendly fast and good food I will be back no hesitation
The live music created a fantastic atmosphere.
Atmosphere: 5
Food: 5
Service: 5
The first time I ordered from here, it was delivery. The pizza was piled with toppings and delicious. The next time, I sent someone over to carry out and they tried to tell him a higher price than what was advertised on their website and say to him that it’s not updated. How unprofessional! Update your website to reflect the correct pricing and not cheaper, then be shady and tell us a higher price! NOT how you do business. Will never spend any more money here, there are way too many places that won’t pull this garbage on the people spending money with them… then, they’ll probably try to get legit reviews by real people with real experiences removed. Changing prices are a scam, folks. I would rather even go to a corporate place as their prices are set! Let’s get real here, Alexander’s Pizza. And they had the audacity to ASK for a tip! Don’t keep doing that.
Can’t say anything about the interior of the restaurant or how clean it was because I didn’t enter. However, that bad taste left me not caring to find out.
Food: 3
Service: 1
I have been going here for 5 years..delish..
Atmosphere: 5
Food: 5
Service: 5
This place has to be the worst of them all. The two lady’s who were working on Tuesday Sept 23 around 4:20 pm were very rude and unprofessional. I have my fair share of rude but these two need to go somewhere else with that.
The place is so dirty when you walk in. They really need the health department to come in. I left. I have a zero tolerance for stupidity. Not buying food from this place or ever recommending this place to anyone.Clean your establishment up and wipe the fake smile off your face. If you aren’t happy with what you do please do go home!
I wish they had a zero rating but we all know that’s not an option. You’re lucky google gives you even a 1. I’d personally give you a negative.
Atmosphere: 1
Food: 1
Service: 1
We have been ordering from Alexander’s for 6 years. The past year the service and quality of food has gone down hill. Simple order of hot wings turned into three deliveries and customer service that was subpar. They couldn’t care less that they delivered an incorrect order. Several phone calls and three deliveries and we didn’t feel comfortable eating the food cause who knows what they did to it. Out $50 with no “how can we make it right” service. They have lost our business for good this time.
Atmosphere: 1
Food: 1
Service: 1
You have to get someone else to take your orders over the phone she literally is not a functioning human I am so sorry but whoever is taking orders here needs to please stop you’re chasing away business :( it’s like she’s not even listening or paying attention, we are regular orders here and it like this every time it is exhausting
Atmosphere: 3
Food: 5
Service: 1
This place has gone downhill. Last time they didn't include parmesan & red pepper for the pizza, and put a ton of onions on my salad when I requested none. The pizza was lazily cut, with two pieces being extra large like they missed a slice. This time, I even called to make sure they'd send parmesan & red pepper. I also included an order note that said regular Coke if no 7UP. The sent 2 red peppers and no parmesan, with a can of Mountain Dew. The pizza toppings are also clumped and barely spread out
Atmosphere: 2
Food: 4
Service: 2
We love their pizza. Been eating here for about 9 years! You can't beat their carryout price!
We’ve been loyal customers of Alexander’s for years—ordering consistently 3–4 times a month, usually via Uber Eats or Grubhub. Since those platforms don’t allow us to add requests for extras like ranch, we were excited to finally order through Slice, where we could customize our order more easily.
Unfortunately, our experience last night was incredibly disappointing. We ordered a 2-liter Dr Pepper (Order #13xxxxx79, Sat July 26 at 9:29 PM) but instead received Coke, which I cannot drink due to it causing severe stomach issues. We immediately contacted Slice and sent photos clearly showing the incorrect item. At the time, they said they were unable to reach the restaurant but would follow up in the morning.
When we didn’t receive any follow-up, I contacted Slice again and was told the restaurant was sorry but refused to authorize any compensation or refund, despite the mistake. Slice emphasized that the funds go directly to the restaurant, and only Alexander’s could approve a refund—but they refused. I have screenshots from both chat conversations with Slice to confirm this along with screenshots of my order.
I also attempted to contact Alexander’s directly and was told the manager had just left. When I was trying to share the situation and that they were losing a long-time customer, the female who answered the phone put me on hold, then not long after the call was disconnected. At this point, it feels like that was done intentionally.
This wasn’t about a $3.99 soda—it’s about how a business treats long-standing customers when they make a mistake (or any customer actually whether it’s their first order or 100th). A simple acknowledgment and refund or credit would have gone a long way as this was your mistake. Instead, the poor handling of this situation has cost you a loyal customer (which in the long run you probably didn’t even care).
Food: 4
Service: 1
We’ve been loyal customers of Alexander’s for years—ordering consistently 3–4 times a month, usually via Uber Eats or Grubhub. Since those platforms don’t allow us to add requests for extras like ranch, we were excited to finally order through Slice, where we could customize our order more easily. Unfortunately, our experience last night was incredibly disappointing. We ordered a 2-liter Dr Pepper (Order #13xxxxx79, Sat July 26 at 9:29 PM) but instead received Coke, which I cannot drink due to it causing severe stomach issues. We immediately contacted Slice and sent photos clearly showing the incorrect item. At the time, they said they were unable to reach the restaurant but would follow up in the morning. When we didn’t receive any follow-up, I contacted Slice again and was told the restaurant was sorry but refused to authorize any compensation or refund, despite the mistake. Slice emphasized that the funds go directly to the restaurant, and only Alexander’s could approve a refund—but they refused. I have screenshots from both chat conversations with Slice to confirm this along with screenshots of my order (I wish you could attach photos to the review here). I also attempted to contact Alexander’s directly and was told the manager had just left. When I was trying to share the situation and that they were losing a long-time customer, the female who answered the phone put me on hold, then not long after the call was disconnected. At this point, it feels like that was done intentionally. This wasn’t about a $3.99 soda—it’s about how a business treats long-standing customers when they make a mistake (or any customer actually whether it’s their first order or 100th). A simple acknowledgment and refund or credit would have gone a long way as this was your mistake. Instead, the poor handling of this situation has cost you a loyal customer (which in the long run you probably didn’t even care). Here is some of my order information so you can tell we did actually order & had this experience. ORDER DETAILS #13xxxxx79, Sat Jul 26 at 9:29 PM 1x Soda 2 Liter Whole: Dr. Pepper $3.99
Restaurantji Recommends
This place used to be good place to order for my family but the last 2 orders have been a nightmare. First order took over 2 hours and I let this slide. Second order my wife and I went through hell. First the order was just under 3 hours late. Second the food was ice cold. Third we called to get this fixed and compensated for our wait and food being cold but was hung up on so we called again and got hung up on again called a third time the girl working there said to call back tomorrow to speak with manager. So my wife calls in the morning and the same girl answers and says the manager still isn't there and they she should call Slice app. She calls Slice App and they say she needs to talk to the store which we already did. Slice app calls the store and says they can't do nothing about it because we didn't contact them the day it happened. Which was a flat out lie because we did call 3 times where she proceeded to put us on hold which resulted in us being hung up on. At the end we were told we would 15% off next order which wasn't acceptable to us because we plan on never ordering from them again so they give us 15% of our money back from our order. This place has went completely down hill and I recommend they be removed from the Slice app because you don't need businesses they don't know how to claim up to mistakes and treat their customers badly.
Very nice people. The pizza crust had nice mixture of crisp and chew for a thin crust very good. One of the better ones I've had. Will try again. Also prices a more than reasonable!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Bad experience today they charge 75$ to use your own card and that wings were super over cooked and that pizza sauce and the toppings limited not like suppose to be all around not going back for that price they charge
We just got delivery through SLICE. This is about the 3rd time (different restaurants) that our special request was missed or ignored. I assume it is a glitch on the SLIDE app.
Ordered a ham and pineapple pizza and added pepperoni in the Special Request section. We were charged for it, so I hope that someone sees this and takes note for future orders.
Food: 4
Service: 3
Recommended dishes: Fried Zucchini Sticks
very friendly fast and good food I will be back no hesitation
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Fries, Pizza
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