This place has gone downhill. Last time they didn't include parmesan & red pepper for the pizza, and put a ton of onions on my salad when I requested none. The pizza was lazily cut, with two pieces being extra large like they missed a slice. This time, I even called to make sure they'd send parmesan & red pepper. I also included an order note that said regular Coke if no 7UP. The sent 2 red peppers and no parmesan, with a can of Mountain Dew. The pizza toppings are also clumped and barely spread out
Atmosphere: 2
Food: 4
Service: 2
Beautee
We love their pizza. Been eating here for about 9 years! You can't beat their carryout price!
Luna
We’ve been loyal customers of Alexander’s for years—ordering consistently 3–4 times a month, usually via Uber Eats or Grubhub. Since those platforms don’t allow us to add requests for extras like ranch, we were excited to finally order through Slice, where we could customize our order more easily.
Unfortunately, our experience last night was incredibly disappointing. We ordered a 2-liter Dr Pepper (Order #13xxxxx79, Sat July 26 at 9:29 PM) but instead received Coke, which I cannot drink due to it causing severe stomach issues. We immediately contacted Slice and sent photos clearly showing the incorrect item. At the time, they said they were unable to reach the restaurant but would follow up in the morning.
When we didn’t receive any follow-up, I contacted Slice again and was told the restaurant was sorry but refused to authorize any compensation or refund, despite the mistake. Slice emphasized that the funds go directly to the restaurant, and only Alexander’s could approve a refund—but they refused. I have screenshots from both chat conversations with Slice to confirm this along with screenshots of my order.
I also attempted to contact Alexander’s directly and was told the manager had just left. When I was trying to share the situation and that they were losing a long-time customer, the female who answered the phone put me on hold, then not long after the call was disconnected. At this point, it feels like that was done intentionally.
This wasn’t about a $3.99 soda—it’s about how a business treats long-standing customers when they make a mistake (or any customer actually whether it’s their first order or 100th). A simple acknowledgment and refund or credit would have gone a long way as this was your mistake. Instead, the poor handling of this situation has cost you a loyal customer (which in the long run you probably didn’t even care).
Food: 4
Service: 1
Michelle Williams
We’ve been loyal customers of Alexander’s for years—ordering consistently 3–4 times a month, usually via Uber Eats or Grubhub. Since those platforms don’t allow us to add requests for extras like ranch, we were excited to finally order through Slice, where we could customize our order more easily.
Unfortunately, our experience last night was incredibly disappointing. We ordered a 2-liter Dr Pepper (Order #13xxxxx79, Sat July 26 at 9:29 PM) but instead received Coke, which I cannot drink due to it causing severe stomach issues. We immediately contacted Slice and sent photos clearly showing the incorrect item. At the time, they said they were unable to reach the restaurant but would follow up in the morning.
When we didn’t receive any follow-up, I contacted Slice again and was told the restaurant was sorry but refused to authorize any compensation or refund, despite the mistake. Slice emphasized that the funds go directly to the restaurant, and only Alexander’s could approve a refund—but they refused. I have screenshots from both chat conversations with Slice to confirm this along with screenshots of my order (I wish you could attach photos to the review here).
I also attempted to contact Alexander’s directly and was told the manager had just left. When I was trying to share the situation and that they were losing a long-time customer, the female who answered the phone put me on hold, then not long after the call was disconnected. At this point, it feels like that was done intentionally.
This wasn’t about a $3.99 soda—it’s about how a business treats long-standing customers when they make a mistake (or any customer actually whether it’s their first order or 100th). A simple acknowledgment and refund or credit would have gone a long way as this was your mistake. Instead, the poor handling of this situation has cost you a loyal customer (which in the long run you probably didn’t even care).
Here is some of my order information so you can tell we did actually order & had this experience.
ORDER DETAILS
#13xxxxx79, Sat Jul 26 at 9:29 PM
1x Soda
2 Liter
Whole: Dr. Pepper
$3.99
Kyle Yacoben
Very nice people. The pizza crust had nice mixture of crisp and chew for a thin crust very good. One of the better ones I've had. Will try again. Also prices a more than reasonable!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Ricardo Romero
Bad experience today they charge 75$ to use your own card and that wings were super over cooked and that pizza sauce and the toppings limited not like suppose to be all around not going back for that price they charge
Bebe T
We just got delivery through SLICE. This is about the 3rd time (different restaurants) that our special request was missed or ignored. I assume it is a glitch on the SLIDE app.
Ordered a ham and pineapple pizza and added pepperoni in the Special Request section. We were charged for it, so I hope that someone sees this and takes note for future orders.
Food: 4
Service: 3
Recommended dishes: Fried Zucchini Sticks
Jose D
very friendly fast and good food I will be back no hesitation
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Fries, Pizza
Sandra Peel
I think they are too pricey with adding toppings on the pizza, $2.50 is way to much for each toppings. Other than that it was delicious ? ?
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Salad, Pizza
Christopher Lewis (NevadaCool)
Great customer service, and the steak, and cheese sandwich is on my top 5 in Vegas!!!
Alexanders is the only place that I would let deliver to my house. The food is great, And the people are the nicest people around. I highly recommend them.
Atmosphere: 5
Food: 5
Service: 5
Nicholas Weisbarth
Pizza is good but when I called last time the lunch special is for a one topping pizza for whatever the price was but I got charged almost $3 more to make it half pepperoni and half cheese and makes no sense to get charged for a topping when you're taking half the toppings off I don't get it that's why I stopped going back they had pretty good pizza better than the place I been going but I'd rather go there now because at least I'm not going to get messed around when adding extra charges for my half pepperoni half cheese pizza when a special was for a one-topping large so I don't know why I got charged for an extra copy when I took half the toppings off makes no sense but that's why I haven't been back the pizza was pretty good tasting though I liked it but you can't jack people stupid stuff like that why would you charge me for extra for taking half of the one topping off which is pepperoni I took half the pepperoni off to make it a half pepperoni half cheese pizza like I said I like the way the pizza tasted maybe it was an honest mistake maybe I'll give them another chance.
Atmosphere: 4
Food: 5
Service: 4
jeremy francen
top notch
Atmosphere: 5
Food: 5
Service: 5
Jeremy Holloway
This restaurant did took care of all my wants and preferences.
This place has gone downhill. Last time they didn't include parmesan & red pepper for the pizza, and put a ton of onions on my salad when I requested none. The pizza was lazily cut, with two pieces being extra large like they missed a slice. This time, I even called to make sure they'd send parmesan & red pepper. I also included an order note that said regular Coke if no 7UP. The sent 2 red peppers and no parmesan, with a can of Mountain Dew. The pizza toppings are also clumped and barely spread out
Atmosphere: 2
Food: 4
Service: 2
We love their pizza. Been eating here for about 9 years! You can't beat their carryout price!
We’ve been loyal customers of Alexander’s for years—ordering consistently 3–4 times a month, usually via Uber Eats or Grubhub. Since those platforms don’t allow us to add requests for extras like ranch, we were excited to finally order through Slice, where we could customize our order more easily.
Unfortunately, our experience last night was incredibly disappointing. We ordered a 2-liter Dr Pepper (Order #13xxxxx79, Sat July 26 at 9:29 PM) but instead received Coke, which I cannot drink due to it causing severe stomach issues. We immediately contacted Slice and sent photos clearly showing the incorrect item. At the time, they said they were unable to reach the restaurant but would follow up in the morning.
When we didn’t receive any follow-up, I contacted Slice again and was told the restaurant was sorry but refused to authorize any compensation or refund, despite the mistake. Slice emphasized that the funds go directly to the restaurant, and only Alexander’s could approve a refund—but they refused. I have screenshots from both chat conversations with Slice to confirm this along with screenshots of my order.
I also attempted to contact Alexander’s directly and was told the manager had just left. When I was trying to share the situation and that they were losing a long-time customer, the female who answered the phone put me on hold, then not long after the call was disconnected. At this point, it feels like that was done intentionally.
This wasn’t about a $3.99 soda—it’s about how a business treats long-standing customers when they make a mistake (or any customer actually whether it’s their first order or 100th). A simple acknowledgment and refund or credit would have gone a long way as this was your mistake. Instead, the poor handling of this situation has cost you a loyal customer (which in the long run you probably didn’t even care).
Food: 4
Service: 1
We’ve been loyal customers of Alexander’s for years—ordering consistently 3–4 times a month, usually via Uber Eats or Grubhub. Since those platforms don’t allow us to add requests for extras like ranch, we were excited to finally order through Slice, where we could customize our order more easily. Unfortunately, our experience last night was incredibly disappointing. We ordered a 2-liter Dr Pepper (Order #13xxxxx79, Sat July 26 at 9:29 PM) but instead received Coke, which I cannot drink due to it causing severe stomach issues. We immediately contacted Slice and sent photos clearly showing the incorrect item. At the time, they said they were unable to reach the restaurant but would follow up in the morning. When we didn’t receive any follow-up, I contacted Slice again and was told the restaurant was sorry but refused to authorize any compensation or refund, despite the mistake. Slice emphasized that the funds go directly to the restaurant, and only Alexander’s could approve a refund—but they refused. I have screenshots from both chat conversations with Slice to confirm this along with screenshots of my order (I wish you could attach photos to the review here). I also attempted to contact Alexander’s directly and was told the manager had just left. When I was trying to share the situation and that they were losing a long-time customer, the female who answered the phone put me on hold, then not long after the call was disconnected. At this point, it feels like that was done intentionally. This wasn’t about a $3.99 soda—it’s about how a business treats long-standing customers when they make a mistake (or any customer actually whether it’s their first order or 100th). A simple acknowledgment and refund or credit would have gone a long way as this was your mistake. Instead, the poor handling of this situation has cost you a loyal customer (which in the long run you probably didn’t even care). Here is some of my order information so you can tell we did actually order & had this experience. ORDER DETAILS #13xxxxx79, Sat Jul 26 at 9:29 PM 1x Soda 2 Liter Whole: Dr. Pepper $3.99
Very nice people. The pizza crust had nice mixture of crisp and chew for a thin crust very good. One of the better ones I've had. Will try again. Also prices a more than reasonable!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Bad experience today they charge 75$ to use your own card and that wings were super over cooked and that pizza sauce and the toppings limited not like suppose to be all around not going back for that price they charge
We just got delivery through SLICE. This is about the 3rd time (different restaurants) that our special request was missed or ignored. I assume it is a glitch on the SLIDE app.
Ordered a ham and pineapple pizza and added pepperoni in the Special Request section. We were charged for it, so I hope that someone sees this and takes note for future orders.
Food: 4
Service: 3
Recommended dishes: Fried Zucchini Sticks
very friendly fast and good food I will be back no hesitation
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Fries, Pizza
I think they are too pricey with adding toppings on the pizza, $2.50 is way to much for each toppings. Other than that it was delicious ? ?
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Salad, Pizza
Great customer service, and the steak, and cheese sandwich is on my top 5 in Vegas!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Alexanders is the only place that I would let deliver to my house. The food is great, And the people are the nicest people around. I highly recommend them.
Atmosphere: 5
Food: 5
Service: 5
Pizza is good but when I called last time the lunch special is for a one topping pizza for whatever the price was but I got charged almost $3 more to make it half pepperoni and half cheese and makes no sense to get charged for a topping when you're taking half the toppings off I don't get it that's why I stopped going back they had pretty good pizza better than the place I been going but I'd rather go there now because at least I'm not going to get messed around when adding extra charges for my half pepperoni half cheese pizza when a special was for a one-topping large so I don't know why I got charged for an extra copy when I took half the toppings off makes no sense but that's why I haven't been back the pizza was pretty good tasting though I liked it but you can't jack people stupid stuff like that why would you charge me for extra for taking half of the one topping off which is pepperoni I took half the pepperoni off to make it a half pepperoni half cheese pizza like I said I like the way the pizza tasted maybe it was an honest mistake maybe I'll give them another chance.
Atmosphere: 4
Food: 5
Service: 4
top notch
Atmosphere: 5
Food: 5
Service: 5
This restaurant did took care of all my wants and preferences.
Atmosphere: 5
Food: 5
Service: 5
Prices Are way too
Food: 5
Service: 5
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