The only reason one star was even provided is because they were open. That’s all this location deserves credit for. I needed to order a cake for my daughter’s birthday and the man who helped me was EXTREMELY rude and condescending. I kept trying to ask a question only to be cut off before mid sentence by this rude individual telling me I’m not listening to what he’s saying,” when the fact of the matter was he wasn’t letting me finish my sentence which was a question he later answered, rudely. I felt belittled, insulted and a little scared for my safety. Fortunately another customer walked in. I had to repeat things numerous times to him never responding annoyed or irritated but calm. No customer should be made to feel this way. It’s unacceptable! I continued with the order just to get it over with but with no intention of picking up. I plan to contact the manager but I seriously doubt they will care. It’s unfortunate that something that should have been happy turned out inflammatory. I came there because I didn’t want to spend $83 for a small cake at Freed’s. They were nice just expensive. I guess the old saying is true, “you get what you pay for.” Niceness and professionalism aren’t free anymore in America.
Justin Lee
If i could give a zero star rating i would. We ordered an ice cream cake on tuesday for a birthday party today. Paid in advance.
Arrived to pick it up at 1130a per the store’s direction and it’s closed. No answer on the phone either. We’re heading to another basking robins nearby in the hope they’re willing to accommodate us.
Atmosphere: 1
Food: 1
Service: 1
Sean Collier
Great service at this location. Wanted an ice cream cake for my daughter’s birthday and they were extremely helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
V Chauhan
Black guy working here needs to be canned this kid knows no customer service - clown - owners of this location should be embarrassed - picked up a $36 cake ice cream and the gentlemen was acting and talking crazy like this was his store - saying don’t move things around and look at cakes - get real go to cold stone across the street or even yogurt land up the road on eastern -
Marion Pettis
We are regulars coming to this branch. First time we came on a Monday today. Our first frustration when the scoop is just like half size the regular we get and no chocolate wafer cone. And the girl who served is just rushing to scoop so it’s a small scoop..
Atmosphere: 5
Food: 5
Service: 1
Callie Voyles
The girl who helped us was a sweetheart! She had a smile on her face the whole time.
Parking: Plenty of spots!
Kid-friendliness: It's an ice cream store; What more could I say!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Single Scoop of Ice Cream
Tiffany Jackson
Just placed an Uber Eats order. The store was out of all chocolate ice cream flavors?! Baskin-Robbins, you only had one job ??♀️
G P
Maggie was so sweet and helpful in ordering a cake for us! This location has really nice cakes, it’s clean and has a very nice staff. I recommend this location over others in the area. And their Halloween decorations in the store were festive & cute!
iPACA1
Haven't been here before, lots to choose from. Two employees, a nice line, 9 people!!!! Friendly staff, working fast, still giving quality service to each customer!!!! Lady dropped her cone. while serving another customer, staff rescoops her order and kept it moving!!!! ??
Jeremy Migel
Super rude employee, went in to pick up a door dash order. Standing there waiting, see employee staring at me, doesn't say anything, no can I help you or hi or anything. Then was rude getting the order.
Haven't been here before, lots to choose from. Two employees, a nice line, 9 people!!!! Friendly staff, working fast, still giving quality service to each customer!!!! Lady dropped her cone. while serving another customer, staff rescoops her order and kept it moving!!!! ??
PACA
Haven't been here before, lots to choose from. Two employees, a nice line, 9 people!!!! Friendly staff, working fast, still giving quality service to each customer!!!! Lady dropped her cone. while serving another customer, staff rescoops her order and kept it moving!!!! ??
Delia Simons
Went there with my daughter and granddaughter and was met with pure rudeness by staff and managementIt took them about twenty minutes to get to us, they did not greet us but did greet the person that came in after us.Just all together. Very rude. Very unprofessional. I would not recommend this place to anyone.
Jaszy Banks
I came in with 3 kids while on crutches and was rushed the entire time after letting them know I wasn’t ready. Then the staff started to whisper and laugh I wouldn’t recommend anyone come to this location.
Ares Suarez Rodriguez
Excellent place, their ice creams are great, and their cakes, not to mention, super delicious ? ? ?
The only reason one star was even provided is because they were open. That’s all this location deserves credit for. I needed to order a cake for my daughter’s birthday and the man who helped me was EXTREMELY rude and condescending. I kept trying to ask a question only to be cut off before mid sentence by this rude individual telling me I’m not listening to what he’s saying,” when the fact of the matter was he wasn’t letting me finish my sentence which was a question he later answered, rudely. I felt belittled, insulted and a little scared for my safety. Fortunately another customer walked in. I had to repeat things numerous times to him never responding annoyed or irritated but calm. No customer should be made to feel this way. It’s unacceptable! I continued with the order just to get it over with but with no intention of picking up. I plan to contact the manager but I seriously doubt they will care. It’s unfortunate that something that should have been happy turned out inflammatory. I came there because I didn’t want to spend $83 for a small cake at Freed’s. They were nice just expensive. I guess the old saying is true, “you get what you pay for.” Niceness and professionalism aren’t free anymore in America.
If i could give a zero star rating i would. We ordered an ice cream cake on tuesday for a birthday party today. Paid in advance.
Arrived to pick it up at 1130a per the store’s direction and it’s closed. No answer on the phone either. We’re heading to another basking robins nearby in the hope they’re willing to accommodate us.
Atmosphere: 1
Food: 1
Service: 1
Great service at this location. Wanted an ice cream cake for my daughter’s birthday and they were extremely helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Black guy working here needs to be canned this kid knows no customer service - clown - owners of this location should be embarrassed - picked up a $36 cake ice cream and the gentlemen was acting and talking crazy like this was his store - saying don’t move things around and look at cakes - get real go to cold stone across the street or even yogurt land up the road on eastern -
We are regulars coming to this branch. First time we came on a Monday today. Our first frustration when the scoop is just like half size the regular we get and no chocolate wafer cone. And the girl who served is just rushing to scoop so it’s a small scoop..
Atmosphere: 5
Food: 5
Service: 1
The girl who helped us was a sweetheart! She had a smile on her face the whole time.
Parking: Plenty of spots!
Kid-friendliness: It's an ice cream store; What more could I say!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Single Scoop of Ice Cream
Just placed an Uber Eats order. The store was out of all chocolate ice cream flavors?! Baskin-Robbins, you only had one job ??♀️
Maggie was so sweet and helpful in ordering a cake for us! This location has really nice cakes, it’s clean and has a very nice staff. I recommend this location over others in the area. And their Halloween decorations in the store were festive & cute!
Haven't been here before, lots to choose from. Two employees, a nice line, 9 people!!!! Friendly staff, working fast, still giving quality service to each customer!!!! Lady dropped her cone. while serving another customer, staff rescoops her order and kept it moving!!!! ??
Super rude employee, went in to pick up a door dash order. Standing there waiting, see employee staring at me, doesn't say anything, no can I help you or hi or anything. Then was rude getting the order.
Restaurantji Recommends
Haven't been here before, lots to choose from. Two employees, a nice line, 9 people!!!! Friendly staff, working fast, still giving quality service to each customer!!!! Lady dropped her cone. while serving another customer, staff rescoops her order and kept it moving!!!! ??
Haven't been here before, lots to choose from. Two employees, a nice line, 9 people!!!! Friendly staff, working fast, still giving quality service to each customer!!!! Lady dropped her cone. while serving another customer, staff rescoops her order and kept it moving!!!! ??
Went there with my daughter and granddaughter and was met with pure rudeness by staff and managementIt took them about twenty minutes to get to us, they did not greet us but did greet the person that came in after us.Just all together. Very rude. Very unprofessional. I would not recommend this place to anyone.
I came in with 3 kids while on crutches and was rushed the entire time after letting them know I wasn’t ready. Then the staff started to whisper and laugh I wouldn’t recommend anyone come to this location.
Excellent place, their ice creams are great, and their cakes, not to mention, super delicious ? ? ?
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