This place is HORRIBLE & SMELLS (a few times it smelled like they were cleaning with clorox) but ignored it. This time & the LAST time I'm coming here. ADVICE BEFORE PLACING ORDER ... HOW does ICE CREAM BECOME TOO SOFT ... MOST LIKELY BECAUSE THE ICE CREAM FREEZER ISN'T COLD ENOUGH & YET STILL SERVING ICE CREAM. When you see them SCOOPING your ice cream and LOOKS soft & MELTS FAST ... SOMETHING IS WRONG ... REPORT TO FOOD INSPECTORS!!! THIS PLACE NEEDS TO BE REPORTED & NOT TO THEIR SUPERVISOR/MANAGER THEY WON'T DO ANYTHING but TELL YOU WE HAD TO PUT ICE CREAM OUT TO BE ABLE TO SCOOP THE ICE CREAM @ LEAST THATS WHAT THE YOUNG LADY SAID (Would have put her name but its not her fault because its whats she's told by her MANAGER per her) WHICH MAKES NO SENSE ITS ICE CREAM!!!! 👎 Oh and their ice cream cake display ... i should have taken pictures ... it looks like a 10-year old made them and charged so much for them. REVIEWS WITH BAD REMARKS SO TRUE!! Ate 1/2 of the 1st scoop of ice cream that's how SOFT the ice cream was ... young female said if I wanted to change it ... I would have to pay for ANOTHER BUT AT A SENIOR DISCOUNT ... REALLY??? ITS THEIR FAULT NOT MINE!!!!! THIS PLACE NEEDS BETTER MANAGEMENT OR SHUT DOWN BUSINESS VERY POOR!!!!
Jennifer Cardenas
Very clean. Good prices and great environment. The employee was super friendly and helpful. It was super busy but she handle it.
James Huang
Had a $2 gift certificate to Baskin Robbins but they would not take it. Ok you saved $2 and gained a 1 star review.
Ruby Munoz
They have great customer service fast and they’re knowledgeable. I enjoy time with my family for a little brats and they handled it like pros. Thank you for your service. Flamingo and 215 location omyrion has the best customer service and his co -worker was amazing with lots of patience ❤️😍
Tierra Janis
Management is terrible. I was previously employed with this location and decided to quit do to the lack of business etiquette. I was being told to clock in under the management and not receiving the hours I worked for. Also, they take their store damages out of employees checks. Crazy. But anyways, I quit and the management stated I’ll have to get my check across town in Henderson, I worked at the flamingo location, like why?. Also, they have no consideration for customers, don’t order a cake here. They’ll mess the cake orders up after customers pay for them and say it’s the customers own problem. Absolutely terrible customer service. Waste of your money, time, and it isn’t a clean environment!
Atmosphere: 1
Food: 1
Service: 1
Jenna Rosen
I let my daughter work there part time and it was the worst experience ever. The manager smokes weed with the teens on shift, her name is Kara. She also has these teens clocking in under herself. My kid still doesn’t know if she’s going to get paid. I personally love the ice cream but will never return to this store in particular. Don’t ever let your teen work at this location! Next I’m calling the labor board, OSHA and BBB. This is unacceptable!!!
Atmosphere: 1
Food: 5
Service: 1
Chris Notarpole
Ordered a cake for my wife’s 50 bday. I wanted it to say Happy birthday and in the zero of the 50, a picture of our dog. Unfortunately, the staff member was new and didn’t know she couldn’t combine the two even though the stencil in the ordering book says picture within the zero. She also checked two different sizes of cake which ended up being too small.
When I picked up the cake, it was just a picture of our dog. Our party was going on as I picked up the cake, so there was no time to get another cake. I ended up just taking that cake since there was only one person working at the store that evening, and the line of customers was starting to que up behind me.
Called to get a refund and was told since I took the cake the owner was only going to offer a 15% discount on my next cake. I asked the manager what was I supposed to do, since your employee made a mistake? Return to the party with no cake? She stated the employee no longer works there after the mistake?
Go spend $40 somewhere else. Everyone makes mistakes, but not to refund a customer for a special occasion which they messed up seems ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Anne
These people ruined 😡 my teenage son’s birthday party!!! I ordered my son’s picture to be on his cake for his birthday. I go today to pick up his cake and it’s a picture of his torso and arm. WHY wouldn’t they call and let me know the picture didn’t come across correctly?! No solution given other than a refund or for me to pick a ready made cake that was either pink or an ice cream flavor he didn’t like.
The Manager Kara wasn’t there, the girl at the front called her and texted her. Kara wouldn’t speak to me.
I was told the refund would be processed in an hour that she couldn’t do it, like what?! I still don’t have my refund.
My son had NO cake for his birthday. These people did NOT care at all! I cannot convey my sadness for my son. Beyond disappointed.
Atmosphere: 1
Food: 1
Service: 1
Alexis Vargas
Very lowsy customer service. Still never recieved my phone callback about resolution on messing up my cake order. I reported this to the better business bureau that people get scammed for buying cakes and it being different than what you pay for. What's the point of a customized cake if you don't get what you buy for.
Service: 1
Helena Otero
I bought an ice cream cake with an edible image. Most people would think this is minor, but the frosting on the cake was messed up before pickup. This is how they gave it to us. I had to fix it myself.
Everytime I bring my kids to purchase a kids cup, I get charged $11 for not even a full scoop of ice cream inside the cup. I told a short associate that works there if they can add more ice cream as she barely put any, she rudely ignored me. I could have bought a pint for less than $10. This was a rip off. I will never come back to this location.
Atmosphere: 1
Food: 1
Service: 1
Alexis Taylor
Just wanted to get some ice cream with my family and instead got accused of having fake gift cards and an under trained employee FaceTiming me and MY KIDS to a complete stranger because she was too incompetent to know how to use gift cards to pay. Instead of just apologizing and saying she didn't know how to work the register correctly, she gave me nothing but attitude. Like it was my fault she didn't know what she was doing. She was by herself and FaceTimed someone to ask for help only for her to still not know what she was doing. Ended up having one gift card work, and when I told her a gift card went through because it dropped my total by $10 all she said was "Oh" and still insisted the other one was fake. So I was fed up and just paid with my debit card. I called corporate and they opened a case and let me know both gift cards were active and they don't know why she would be left alone at the store if she was trained to use the register on her own. DO NOT go to this location, especially if you're paying with gift cards and JESSICA is working. Also, with how long she took, my $8 hot fudge sundae or course melted and the bottom turned to soup, and she didn't care. Wanted to mention everything before paying was fine, she was obviously new though because she was still looking at the menu for help on what goes on the sundaes, so I was literally being so patient as I'm a food service worker as well and know how it goes when you're new (at any job!). Simple customer service and being a nice person is all I wanted. But couldn't even get that! Waiting on the franchise owner to get back to me to rectify what they're gonna do about her FaceTiming my KIDS to a stranger. What a weirdo!
Atmosphere: 1
Food: 1
Service: 1
Danielle Curtician
Crazy screaming woman with gray hair needs a lesson on how to behave in public.
Atmosphere: 1
Food: 1
Service: 1
Wendy Winden
8/18/23 Service was friendly. The two girls were very nice. We ordered 2 banana royals and on mango chamoy smoothly. The Banana royals are now $7.79 now. I got home I realized how tiny the two scoops of icecream that was in our cups. Unacceptable. I get the cost of inflation has gone up but at least give me the big scoops we deserve and payed for. Not cool. Won't be coming back. Another favorite place gone down with the tubes. So sad.
This place is HORRIBLE & SMELLS (a few times it smelled like they were cleaning with clorox) but ignored it. This time & the LAST time I'm coming here. ADVICE BEFORE PLACING ORDER ... HOW does ICE CREAM BECOME TOO SOFT ... MOST LIKELY BECAUSE THE ICE CREAM FREEZER ISN'T COLD ENOUGH & YET STILL SERVING ICE CREAM. When you see them SCOOPING your ice cream and LOOKS soft & MELTS FAST ... SOMETHING IS WRONG ... REPORT TO FOOD INSPECTORS!!! THIS PLACE NEEDS TO BE REPORTED & NOT TO THEIR SUPERVISOR/MANAGER THEY WON'T DO ANYTHING but TELL YOU WE HAD TO PUT ICE CREAM OUT TO BE ABLE TO SCOOP THE ICE CREAM @ LEAST THATS WHAT THE YOUNG LADY SAID (Would have put her name but its not her fault because its whats she's told by her MANAGER per her) WHICH MAKES NO SENSE ITS ICE CREAM!!!! 👎 Oh and their ice cream cake display ... i should have taken pictures ... it looks like a 10-year old made them and charged so much for them. REVIEWS WITH BAD REMARKS SO TRUE!! Ate 1/2 of the 1st scoop of ice cream that's how SOFT the ice cream was ... young female said if I wanted to change it ... I would have to pay for ANOTHER BUT AT A SENIOR DISCOUNT ... REALLY??? ITS THEIR FAULT NOT MINE!!!!! THIS PLACE NEEDS BETTER MANAGEMENT OR SHUT DOWN BUSINESS VERY POOR!!!!
Very clean. Good prices and great environment. The employee was super friendly and helpful. It was super busy but she handle it.
Had a $2 gift certificate to Baskin Robbins but they would not take it. Ok you saved $2 and gained a 1 star review.
They have great customer service fast and they’re knowledgeable. I enjoy time with my family for a little brats and they handled it like pros. Thank you for your service. Flamingo and 215 location omyrion has the best customer service and his co -worker was amazing with lots of patience ❤️😍
Management is terrible. I was previously employed with this location and decided to quit do to the lack of business etiquette. I was being told to clock in under the management and not receiving the hours I worked for. Also, they take their store damages out of employees checks. Crazy. But anyways, I quit and the management stated I’ll have to get my check across town in Henderson, I worked at the flamingo location, like why?. Also, they have no consideration for customers, don’t order a cake here. They’ll mess the cake orders up after customers pay for them and say it’s the customers own problem. Absolutely terrible customer service. Waste of your money, time, and it isn’t a clean environment!
Atmosphere: 1
Food: 1
Service: 1
I let my daughter work there part time and it was the worst experience ever. The manager smokes weed with the teens on shift, her name is Kara. She also has these teens clocking in under herself. My kid still doesn’t know if she’s going to get paid. I personally love the ice cream but will never return to this store in particular. Don’t ever let your teen work at this location! Next I’m calling the labor board, OSHA and BBB. This is unacceptable!!!
Atmosphere: 1
Food: 5
Service: 1
Ordered a cake for my wife’s 50 bday. I wanted it to say Happy birthday and in the zero of the 50, a picture of our dog. Unfortunately, the staff member was new and didn’t know she couldn’t combine the two even though the stencil in the ordering book says picture within the zero. She also checked two different sizes of cake which ended up being too small.
When I picked up the cake, it was just a picture of our dog. Our party was going on as I picked up the cake, so there was no time to get another cake. I ended up just taking that cake since there was only one person working at the store that evening, and the line of customers was starting to que up behind me.
Called to get a refund and was told since I took the cake the owner was only going to offer a 15% discount on my next cake. I asked the manager what was I supposed to do, since your employee made a mistake? Return to the party with no cake? She stated the employee no longer works there after the mistake?
Go spend $40 somewhere else. Everyone makes mistakes, but not to refund a customer for a special occasion which they messed up seems ridiculous.
Atmosphere: 1
Food: 1
Service: 1
These people ruined 😡 my teenage son’s birthday party!!! I ordered my son’s picture to be on his cake for his birthday. I go today to pick up his cake and it’s a picture of his torso and arm. WHY wouldn’t they call and let me know the picture didn’t come across correctly?! No solution given other than a refund or for me to pick a ready made cake that was either pink or an ice cream flavor he didn’t like.
The Manager Kara wasn’t there, the girl at the front called her and texted her. Kara wouldn’t speak to me.
I was told the refund would be processed in an hour that she couldn’t do it, like what?! I still don’t have my refund.
My son had NO cake for his birthday. These people did NOT care at all! I cannot convey my sadness for my son. Beyond disappointed.
Atmosphere: 1
Food: 1
Service: 1
Very lowsy customer service. Still never recieved my phone callback about resolution on messing up my cake order. I reported this to the better business bureau that people get scammed for buying cakes and it being different than what you pay for. What's the point of a customized cake if you don't get what you buy for.
Service: 1
I bought an ice cream cake with an edible image. Most people would think this is minor, but the frosting on the cake was messed up before pickup. This is how they gave it to us. I had to fix it myself.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Great ice cream and wonderful staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pralines 'N Cream
Everytime I bring my kids to purchase a kids cup, I get charged $11 for not even a full scoop of ice cream inside the cup. I told a short associate that works there if they can add more ice cream as she barely put any, she rudely ignored me. I could have bought a pint for less than $10. This was a rip off. I will never come back to this location.
Atmosphere: 1
Food: 1
Service: 1
Just wanted to get some ice cream with my family and instead got accused of having fake gift cards and an under trained employee FaceTiming me and MY KIDS to a complete stranger because she was too incompetent to know how to use gift cards to pay. Instead of just apologizing and saying she didn't know how to work the register correctly, she gave me nothing but attitude. Like it was my fault she didn't know what she was doing. She was by herself and FaceTimed someone to ask for help only for her to still not know what she was doing. Ended up having one gift card work, and when I told her a gift card went through because it dropped my total by $10 all she said was "Oh" and still insisted the other one was fake. So I was fed up and just paid with my debit card. I called corporate and they opened a case and let me know both gift cards were active and they don't know why she would be left alone at the store if she was trained to use the register on her own. DO NOT go to this location, especially if you're paying with gift cards and JESSICA is working. Also, with how long she took, my $8 hot fudge sundae or course melted and the bottom turned to soup, and she didn't care. Wanted to mention everything before paying was fine, she was obviously new though because she was still looking at the menu for help on what goes on the sundaes, so I was literally being so patient as I'm a food service worker as well and know how it goes when you're new (at any job!). Simple customer service and being a nice person is all I wanted. But couldn't even get that! Waiting on the franchise owner to get back to me to rectify what they're gonna do about her FaceTiming my KIDS to a stranger. What a weirdo!
Atmosphere: 1
Food: 1
Service: 1
Crazy screaming woman with gray hair needs a lesson on how to behave in public.
Atmosphere: 1
Food: 1
Service: 1
8/18/23 Service was friendly. The two girls were very nice. We ordered 2 banana royals and on mango chamoy smoothly. The Banana royals are now $7.79 now. I got home I realized how tiny the two scoops of icecream that was in our cups. Unacceptable. I get the cost of inflation has gone up but at least give me the big scoops we deserve and payed for. Not cool. Won't be coming back. Another favorite place gone down with the tubes. So sad.
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