bb.q Chicken South Rainbow
7320 S Rainbow Blvd Ste 100, Las Vegas
(702) 485-4107
Recent Reviews
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Friendly and just great service!
Atmosphere: 5
Food: 5
Service: 5
Food and service is amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Delicious kimchi fried rice and juicy chicken! Good customer service, too.
Atmosphere: 5
Food: 5
Service: 5
I placed a to-go order for honey garlic wings at 1:49 PM on Sunday, July 13th, and picked them up at 2:10 PM. I then drove about 15 minutes to my sister’s house. When I opened the container, I was surprised by how dry the wings looked—there wasn’t a single piece of garlic on them either. They didn’t look or taste like the standard I’ve come to expect from bb.q Chicken.
I’ve visited multiple locations in California and Las Vegas, so I’m very familiar with how these wings are usually prepared. These didn’t meet that standard at all. Since I was already 15 minutes away, I didn’t want to drive all the way back, but once I tasted them, I couldn’t finish them, they didn’t taste right.
I called the restaurant and spoke with, I believe his name is Rein. He was very polite and offered extra sauce to help with the dryness, which I initially agreed to. However, my sister pointed out that the wings would be cold by the time I got back—about 45 minutes after we originally ordered, which was a valid point.
So I called Rein again and asked if the wings could be remade, explaining that they would be cold once we finally got to eat them. He said he personally checked the order and that they couldn’t remake it because it would be a loss for the restaurant. I explained I wasn’t trying to keep the original wings—I wanted to return them so they could see the issue firsthand. He said he’d check with the manager, but ultimately told me they still couldn’t remake the order, only offer a refund or extra sauce. I don’t understand why he would say it’s a loss for the restaurant, because of course it is. You guys are the one to mess them up, so it’s your job to fix it, why would your paying customer have to be the one to take the loss?
I went back to the restaurant anyway, hoping they’d see the wings in person and recognize the issue. I asked to speak with the manager, but Rein was still the one assisting me. Again, he was very sweet and respectful, but he shouldn’t have been handling this situation. I could be wrong, but it seemed like the manager was in the kitchen avoiding the situation, which felt unprofessional.
Rein insisted the wings were “properly sauced” and explained that because it was a to-go order, the sauce had been absorbed. He also said they don’t sauce them too heavily because some customers prefer that. I respectfully disagreed—having ordered to-go from bb.q Chicken many times before, I’ve never received wings this dry, and there was still no explanation for the complete absence of garlic on what’s supposed to be honey garlic wings.
Even if we forget how they looked, I clearly told your employee that the wings didn’t taste good. That alone should have been the cue to make things right. Instead, I was met with resistance and excuses. I finally just asked for the refund, he asked if I wanted to order more, but why would I order more when you’re telling me this is what your normal is, and I’d be getting the exact same wings?
I ended up going to another location—Spring Mountain which is 20 minutes away—and I sincerely wish I had taken a photo of the wings I got there. The difference was significant and exactly what I’m used to from bb.q Chicken.
I can’t express how upsetting it was to spend over an hour and a half just trying to get an order of wings that should’ve been made right from the beginning. I don’t think I was being difficult—I simply wanted a reasonable resolution for food that didn’t meet your usual standards, and I didn’t receive that.
Atmosphere: 1
Food: 1
Service: 1
Came out to Vegas to visit family. This is their favorite spot and now it is mines.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey Garlic
10/10 I’m eating that chicken again
Atmosphere: 5
Food: 5
Service: 5
Best wings I've had in a long time!!!
Atmosphere: 5
Food: 5
Service: 5
Amazing kfc!!!
Atmosphere: 5
Food: 5
Service: 5
Food came out very fast, good customer service. Always clean and neat
Parking: Next to alberson. Lots to parking
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Wings
First time trying there good here and it was absolutely amazing. Crispy, tender, awesome flavor. Definitely coming back!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Awesome friend chicken!! And the sauces are great!!
Atmosphere: 5
Food: 5
Service: 5
Great Freshly made food and staff very Attentive.
Atmosphere: 5
Food: 5
Service: 5
Kind, delicious, comfy atmosphere :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Korean Fried Chicken
Amazing food and service love it there!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pickled Radish, Tteok-Bokki, Cheese Sticks, French Fries
Online order of wings. K spice was nice with slight spice. Order completed on time. Will be back for other menu items.
Parking: Easy access.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Wings
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