12:10am on 12/31/24 drive thru and they say we have no meat. Just chicken and fries. I say well. I just want an impossible. They say we don’t have that either. This is the third time there has been an issue with this location.
Atmosphere: 1
Food: 1
Service: 1
Jordan Smith
I brought a coupon and no where does it say you have to let the worker know you have a coupon upon at the order window. I bring it with my money to pay at the second window and she groans huff and puffs oh there's a coupon she says. And she huffs throws her hands at her side and throws her head back and slams the door. It's simply for a buy one get one whopper. She says oh I can't use the coupon you're suppose to tell me when ordering your food you have a coupon so I'm not going to honor it. I'm a manager at dennys down the road and this is not how we treat customers. This is not how we as people in customer care speak to one another. Please be better. Please teach the people at your window to be kinder and to wear a propper name badge she knew I was going to write this review and she erased her name off of her name badge. Embarrassing.
Atmosphere: 1
Food: 5
Service: 1
Joseph Maes
I went around 12pm to grab lunch the customer service was spot on and they really new the meaning of fast food I was in and out and the lady was so nice when I received my food it perfectly made and so hot I love the way the fries where salted and all this is the best Burger King in town hands down very neat and clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Meal
Edward Brown
Love those cheesy tots!
Food: 5
Service: 5
Recommended dishes: Whopper Meal
Brandon Marti
Lobby closed is unacceptable when you sit on a property with 3 hotels. At least shut off your mobile order for the lobby when it’s closed. This shit is so old. I’ve had this issue everytime I stay at the adjacent hotel. I don’t have a car and now I can wait 3 days for my money back. That’s my way that’s exactly how I wanted it. Thanks so much for not answering my call when the drive throughs empty and the lobby’s closed. Loved that too.
Atmosphere: 1
Food: 5
Service: 1
Ty Finley
Unsanitary!!! Cook is scratching neck and rubbing counters with gloves on. Yes, the same gloves she wants to touch buns and meat . I asked her to change them , she decides she wants to rub the counters again this time intentionally and then slap all over the wrapper. Simple solution- keep the food and refund me please 9/16/2024 9:30am
Atmosphere: 2
Food: 1
Service: 1
richard valadez
The manager taylor says that the GM of this location Taught her employees how to sell different Hamburgers than what you order Because her GM told her to make him different, so don't come here trying to order one thing, expecting to get exactly what you order the picture in what they make. You are not the same not even close. I went in to complain. The manager tells me her GM taught her just to make them that way. And that's the way she has to make them. We pay too much money for us not to get what we paid for whether it's five dollars or twenty dollars Locations very disrespectful. My order was not fixed and don't intend to come back here to get it fixed. I will be adding pictures of my bacon king So you can see what I mean.
Ch da
I love going to this location it's the only one that has never messed up my whopper when I want to have a cheat day and the fries when I go is always so fresh
Atmosphere: 5
Food: 5
Service: 5
RP DeAn
I needed a quick bite to eat and haven't been to a Burger King in a while and here one was right in front of where I was staying. I ordered from the app. Very easy. Impossible Whopper combo with cheese, BBQ sauce, and onion rings on the Burger. For dine-in. I walked into the immaculate restaurant and was greeted by friendly, professional staff that were busy fulfilling orders, including mine. I was a bit early but after telling them my order number, it was ready on-time. I ate inside the restaurant. I could hear how friendly and professional the staff weŕe with everyone. They were not loud and kept their kitchen noise to almost non-existant. The soft rock music was playing in the restaurant at the right volume as well. Back to the food. It was exactly as I ordered it. The Impossible Whopper was perfectly cooked MY WAY and was hot and fresh. It tasted delicious. The fries were hot and fresh and perfectly salted. My soft drink was the right amount of syrup, carbonation, and ice. I was really impressed. As with all fast food, prices are going up. But I was more than satisfied with what I paid, how clean the restaurant was, how the food tasted, and how friendly and professional the staff were. I would definitely recommend this Burger King and would definitely come back again! It exceeded my expectations! Five stars!
Vegetarian options: Impossible Whopper. But please realize it is cooked on the same grill as the other burgers.
Parking: Lots of free parking in their parking lot in front of a couple of small Hilton hotels.
Kid-friendliness: Isn't all fast food? They also have a kid's menu and $1 soft serve vanilla cups or cones.
Wheelchair accessibility: Yes. Easy access, special needs parking, and accessible seating inside.
Atmosphere: 5
Food: 5
Service: 5
tameca eastman
ALWAYS a wait, even when there's no cars in line. When ordering the $5 meal, just know if you want lemonade instead of soda it's a $1 up charge, staff won't say a word. Food is basic fast food, so I'm not sure why the wait is so long, maybe it's a staffing issue? Dry service, no smiles or anything, but I get that I work in service industry as well. Overall, I come here when I'm on my way into work and need to grab a bite to eat and don't wanna deal with the hustle bustle of the outlets, so yeah I'll be back.
The people working there around 5 p.m. today have about 3 brain cells between them. We ordered through the app, and pulled into the drive-through to pick it up. We were told to pull into the front, and they would bring it out to us. 10 minutes went by in scorching 110° heat. Just when we were about to go in, they brought it out. We always check before we leave, and are so glad we did, as it was missing all the dipping sauces, the marinara sauce to go with the mozzarella sticks, and an order of chicken nuggets. When I went inside to get the rest of my order, I was given the third degree by the manager and two of her minions. I didn't know this was a 3-person issue, but apparently they need all hands on deck to argue over an order that THEY messed up. Strange, since they had a whole 10 minutes to get it right. The manager asks me to pull up the order on my phone. I comply. She then tells me I didn't order chicken nuggets. I explain it's part of the "your way" meal, and I did, in fact, order it because the rest of it is there save for the missing chicken nuggets. She then pulls up the order on the giant screen behind the counter, and peers at it. I mean, I can see this level of scrutiny for a $5 sandwich, but BK is literally arguing over a $1.50 order of chicken nuggets. I was going to let the sauces go, but since they made such a big deal over the chicken nuggets, I went ahead and griped about the missing dipping sauces while I was at it. They were so pissy about it. I hope upper management reads this, and gets them the customer service training they so badly need.
Atmosphere: 1
Food: 2
Service: 1
JOYCE
Horrible customer service
Atmosphere: 1
Food: 1
Service: 1
MinicraftBlockMinecraftMan7
Very friendly staff and very clean. My burger and fries tasted amazing. Although the fries were very spicy, I recommend going here because the food is nice.
Atmosphere: 5
Food: 5
Service: 5
Janet Passey
I don't usually Yelp fast food places, but just wanted to say this place was great! It was so clean and nice! Food was great! People were very nice!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Chicken
G S
Fries were all little half inch pieces and there were no napkins in the bag
12:10am on 12/31/24 drive thru and they say we have no meat. Just chicken and fries. I say well. I just want an impossible. They say we don’t have that either.
This is the third time there has been an issue with this location.
Atmosphere: 1
Food: 1
Service: 1
I brought a coupon and no where does it say you have to let the worker know you have a coupon upon at the order window. I bring it with my money to pay at the second window and she groans huff and puffs oh there's a coupon she says. And she huffs throws her hands at her side and throws her head back and slams the door. It's simply for a buy one get one whopper. She says oh I can't use the coupon you're suppose to tell me when ordering your food you have a coupon so I'm not going to honor it.
I'm a manager at dennys down the road and this is not how we treat customers. This is not how we as people in customer care speak to one another. Please be better. Please teach the people at your window to be kinder and to wear a propper name badge she knew I was going to write this review and she erased her name off of her name badge. Embarrassing.
Atmosphere: 1
Food: 5
Service: 1
I went around 12pm to grab lunch the customer service was spot on and they really new the meaning of fast food I was in and out and the lady was so nice when I received my food it perfectly made and so hot I love the way the fries where salted and all this is the best Burger King in town hands down very neat and clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Meal
Love those cheesy tots!
Food: 5
Service: 5
Recommended dishes: Whopper Meal
Lobby closed is unacceptable when you sit on a property with 3 hotels. At least shut off your mobile order for the lobby when it’s closed. This shit is so old. I’ve had this issue everytime I stay at the adjacent hotel. I don’t have a car and now I can wait 3 days for my money back.
That’s my way that’s exactly how I wanted it. Thanks so much for not answering my call when the drive throughs empty and the lobby’s closed. Loved that too.
Atmosphere: 1
Food: 5
Service: 1
Unsanitary!!! Cook is scratching neck and rubbing counters with gloves on. Yes, the same gloves she wants to touch buns and meat . I asked her to change them , she decides she wants to rub the counters again this time intentionally and then slap all over the wrapper. Simple solution- keep the food and refund me please 9/16/2024 9:30am
Atmosphere: 2
Food: 1
Service: 1
The manager taylor says that the GM of this location Taught her employees how to sell different Hamburgers than what you order
Because her GM told her to make him different, so don't come here trying to order one thing, expecting to get exactly what you order the picture in what they make. You are not the same not even close. I went in to complain. The manager tells me her GM taught her just to make them that way. And that's the way she has to make them. We pay too much money for us not to get what we paid for whether it's five dollars or twenty dollars Locations very disrespectful. My order was not fixed and don't intend to come back here to get it fixed. I will be adding pictures of my bacon king So you can see what I mean.
I love going to this location it's the only one that has never messed up my whopper when I want to have a cheat day and the fries when I go is always so fresh
Atmosphere: 5
Food: 5
Service: 5
I needed a quick bite to eat and haven't been to a Burger King in a while and here one was right in front of where I was staying.
I ordered from the app. Very easy.
Impossible Whopper combo with cheese, BBQ sauce, and onion rings on the Burger. For dine-in.
I walked into the immaculate restaurant and was greeted by friendly, professional staff that were busy fulfilling orders, including mine. I was a bit early but after telling them my order number, it was ready on-time.
I ate inside the restaurant. I could hear how friendly and professional the staff weŕe with everyone. They were not loud and kept their kitchen noise to almost non-existant. The soft rock music was playing in the restaurant at the right volume as well.
Back to the food. It was exactly as I ordered it.
The Impossible Whopper was perfectly cooked MY WAY and was hot and fresh. It tasted delicious.
The fries were hot and fresh and perfectly salted.
My soft drink was the right amount of syrup, carbonation, and ice.
I was really impressed.
As with all fast food, prices are going up. But I was more than satisfied with what I paid, how clean the restaurant was, how the food tasted, and how friendly and professional the staff were.
I would definitely recommend this Burger King and would definitely come back again! It exceeded my expectations! Five stars!
Vegetarian options: Impossible Whopper. But please realize it is cooked on the same grill as the other burgers.
Parking: Lots of free parking in their parking lot in front of a couple of small Hilton hotels.
Kid-friendliness: Isn't all fast food? They also have a kid's menu and $1 soft serve vanilla cups or cones.
Wheelchair accessibility: Yes. Easy access, special needs parking, and accessible seating inside.
Atmosphere: 5
Food: 5
Service: 5
ALWAYS a wait, even when there's no cars in line. When ordering the $5 meal, just know if you want lemonade instead of soda it's a $1 up charge, staff won't say a word. Food is basic fast food, so I'm not sure why the wait is so long, maybe it's a staffing issue? Dry service, no smiles or anything, but I get that I work in service industry as well. Overall, I come here when I'm on my way into work and need to grab a bite to eat and don't wanna deal with the hustle bustle of the outlets, so yeah I'll be back.
Atmosphere: 2
Food: 3
Service: 2
Restaurantji Recommends
The people working there around 5 p.m. today have about 3 brain cells between them. We ordered through the app, and pulled into the drive-through to pick it up. We were told to pull into the front, and they would bring it out to us. 10 minutes went by in scorching 110° heat. Just when we were about to go in, they brought it out. We always check before we leave, and are so glad we did, as it was missing all the dipping sauces, the marinara sauce to go with the mozzarella sticks, and an order of chicken nuggets. When I went inside to get the rest of my order, I was given the third degree by the manager and two of her minions. I didn't know this was a 3-person issue, but apparently they need all hands on deck to argue over an order that THEY messed up. Strange, since they had a whole 10 minutes to get it right. The manager asks me to pull up the order on my phone. I comply. She then tells me I didn't order chicken nuggets. I explain it's part of the "your way" meal, and I did, in fact, order it because the rest of it is there save for the missing chicken nuggets. She then pulls up the order on the giant screen behind the counter, and peers at it. I mean, I can see this level of scrutiny for a $5 sandwich, but BK is literally arguing over a $1.50 order of chicken nuggets. I was going to let the sauces go, but since they made such a big deal over the chicken nuggets, I went ahead and griped about the missing dipping sauces while I was at it. They were so pissy about it. I hope upper management reads this, and gets them the customer service training they so badly need.
Atmosphere: 1
Food: 2
Service: 1
Horrible customer service
Atmosphere: 1
Food: 1
Service: 1
Very friendly staff and very clean. My burger and fries tasted amazing. Although the fries were very spicy, I recommend going here because the food is nice.
Atmosphere: 5
Food: 5
Service: 5
I don't usually Yelp fast food places, but just wanted to say this place was great! It was so clean and nice!
Food was great! People were very nice!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Chicken
Fries were all little half inch pieces and there were no napkins in the bag
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Cheeseburger, Flame Grilled Beef
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