They dont keep the cooked food aside while customers show up to a proper temperature and they hold out on throwing it away after many hours of waiting for someone to hopefully show up. THE WHOPPER TASTE LIKE FROST BIT TOO
Atmosphere: 1
Food: 1
Service: 2
Amairany Escobar
Today I placed an order for the SpongeBob that I was super excited for , I placed my order online and sent my husband to pick it up , when my husband arrived home I got my limited edition orders in a regular Burger King bag I opted the bag and I was missing my pie that ones with one of my combos , and I was also missing a 4pc mossy sticks , I proceeded to call the Burger King on Maryland where I had placed my order and let them know that I was missing those two items and Marta called me a liar , she said she put everything in the bag and that they were not going to give me my missing items because. She put it in the bag , she assured us she had put it in the bag , she hung up on us after she said she was not going to replace anything and said I should’ve checked my order , unfortunately I was not there to pick up the order the first time and my husband didn’t check the bag , I automatically stopped unwrapping my food and decided to bag everything up and return it to the store , at this point I didn’t even want to get my meal replaced I just wanted my money back unfortunately they couldn’t refund me because I ordered online , I said can you at least replace the order then , I said I’m going to leave a review about this issue with my order and Marta say “ if I replace your order are you still going to leave a bad review “ I said yes I had a horrible experience I sure am and she denied replacing my meal after I told her I was going to leave a review , as we were letting Bianca & Martha know about the issue about them forgetting my pie , another customer walks in and lets them know they forgot the SAME ITEM IN THEIR ORDER realizing that they had been rude and messed up they looked at each other and proceeded to smirk and said that they couldn’t replace the order only one meal ? I couldn’t even get the items that were missing .
We are definitely calling corporate and letting them the horrible service we received by Martha & Bianca two Mexican ladies that work there one has black hair and the other has blonde streaks on her hair .
We came back in the store to get the drinks from our order and she threw the drink draws at us and it’s all on camera . We asked for the names and they both visibly hid their name tags and refused to give us their names so her had to stick around and figure out the name tags . MARTHA & BIANCA DO NOT LIKE THEIR JOB ! Please get a new job you guys ruined my experience and I will never even come here again & corporate will hear about both Martha & Bianca and the terrible service they gave us . Never going back to this locate take your business elsewhere .
Atmosphere: 1
Food: 1
Service: 1
James Moore
I go here for the is convenient, clean, fast any morning, this were i state my day
Food: 4
Service: 4
Leslie Olson
Food was extremely fresh and the night shift crew was great!!!
Bobbie Lynne Rooks
I just want to start off with how much I love this location. I love the night staff because they are so friendly and helpful. They give the best Customer Service.
These lazy people just show up whenever. Don’t rely on the store hours
Beverly Ritter
I really like this place
Atmosphere: 5
Food: 5
Service: 5
Latoya Davis
Came thru the drive thru and the lady got smart about a code that she was suppose to ask about, when I ordered!! Please remove her from the window if I wasn’t with my kid it would have went a whole other way!!
Atmosphere: 1
Food: 4
Service: 1
Martain Roth
4 of us went for dinner and used the app to get the big bundle, but it wasn't enough food for 4 people. The app only allows you to order 1 bundle an hour, so endedup spending 20% more then we had planned on. If you use the app try to plan ahead so you order the big bundle an hour ahead so you can get something more when you get there.
Atmosphere: 3
Food: 5
Service: 4
Ashley Allison
Ordered food and never received it. Now they won’t answer. Called over 40 times, no joke. No one ever picked up. Never got food. Never got a refund. Nothing.
Very friendly staff. The lady at the front counter is a gem. Accommodating and courteous. Clean and appealing. Little to no wait. So fast ! I'll be back I hope. Came here after missing the bus. Couldn't be happier with the service I received. I was here around 9am on 9/19.
Atmosphere: 5
Food: 5
Service: 5
Benito Andes
Really slow service, they never acknowledged a customer for 10 minutes, just kept their backs to us while they prepped drive thru orders
Atmosphere: 2
Food: 5
Service: 2
Will Mason
Dirty stinky no trays for dine in soda machine shut down not allowed to use because of homeless population
They dont keep the cooked food aside while customers show up to a proper temperature and they hold out on throwing it away after many hours of waiting for someone to hopefully show up. THE WHOPPER TASTE LIKE FROST BIT TOO
Atmosphere: 1
Food: 1
Service: 2
Today I placed an order for the SpongeBob that I was super excited for , I placed my order online and sent my husband to pick it up , when my husband arrived home I got my limited edition orders in a regular Burger King bag I opted the bag and I was missing my pie that ones with one of my combos , and I was also missing a 4pc mossy sticks , I proceeded to call the Burger King on Maryland where I had placed my order and let them know that I was missing those two items and Marta called me a liar , she said she put everything in the bag and that they were not going to give me my missing items because. She put it in the bag , she assured us she had put it in the bag , she hung up on us after she said she was not going to replace anything and said I should’ve checked my order , unfortunately I was not there to pick up the order the first time and my husband didn’t check the bag , I automatically stopped unwrapping my food and decided to bag everything up and return it to the store , at this point I didn’t even want to get my meal replaced I just wanted my money back unfortunately they couldn’t refund me because I ordered online , I said can you at least replace the order then , I said I’m going to leave a review about this issue with my order and Marta say “ if I replace your order are you still going to leave a bad review “ I said yes I had a horrible experience I sure am and she denied replacing my meal after I told her I was going to leave a review , as we were letting Bianca & Martha know about the issue about them forgetting my pie , another customer walks in and lets them know they forgot the SAME ITEM IN THEIR ORDER realizing that they had been rude and messed up they looked at each other and proceeded to smirk and said that they couldn’t replace the order only one meal ? I couldn’t even get the items that were missing .
We are definitely calling corporate and letting them the horrible service we received by Martha & Bianca two Mexican ladies that work there one has black hair and the other has blonde streaks on her hair .
We came back in the store to get the drinks from our order and she threw the drink draws at us and it’s all on camera . We asked for the names and they both visibly hid their name tags and refused to give us their names so her had to stick around and figure out the name tags . MARTHA & BIANCA DO NOT LIKE THEIR JOB ! Please get a new job you guys ruined my experience and I will never even come here again & corporate will hear about both Martha & Bianca and the terrible service they gave us . Never going back to this locate take your business elsewhere .
Atmosphere: 1
Food: 1
Service: 1
I go here for the is convenient, clean, fast any morning, this were i state my day
Food: 4
Service: 4
Food was extremely fresh and the night shift crew was great!!!
I just want to start off with how much I love this location. I love the night staff because they are so friendly and helpful. They give the best Customer Service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Onion Rings, Whopper Sandwich, Chicken Tenders, Double Quarter Pound King, French Toast Sticks, Impossible Whopper, Cheeseburger, Whopper Jr, Hamburger, Original Chicken Sandwich, Classic Wrap Spicy Wrap Honey Mustard Wrap, Soft Serve, Hershey's Sundae Pie, Double Whopper, Bacon Cheeseburger, Chicken Jr
These lazy people just show up whenever. Don’t rely on the store hours
I really like this place
Atmosphere: 5
Food: 5
Service: 5
Came thru the drive thru and the lady got smart about a code that she was suppose to ask about, when I ordered!! Please remove her from the window if I wasn’t with my kid it would have went a whole other way!!
Atmosphere: 1
Food: 4
Service: 1
4 of us went for dinner and used the app to get the big bundle, but it wasn't enough food for 4 people. The app only allows you to order 1 bundle an hour, so endedup spending 20% more then we had planned on. If you use the app try to plan ahead so you order the big bundle an hour ahead so you can get something more when you get there.
Atmosphere: 3
Food: 5
Service: 4
Ordered food and never received it. Now they won’t answer. Called over 40 times, no joke. No one ever picked up. Never got food. Never got a refund. Nothing.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Very friendly staff. The lady at the front counter is a gem. Accommodating and courteous. Clean and appealing. Little to no wait. So fast ! I'll be back I hope. Came here after missing the bus. Couldn't be happier with the service I received. I was here around 9am on 9/19.
Atmosphere: 5
Food: 5
Service: 5
Really slow service, they never acknowledged a customer for 10 minutes, just kept their backs to us while they prepped drive thru orders
Atmosphere: 2
Food: 5
Service: 2
Dirty stinky no trays for dine in soda machine shut down not allowed to use because of homeless population
Atmosphere: 1
Food: 2
Service: 1
Very rude
Excellent customer service Bianca
Atmosphere: 5
Food: 5
Service: 5
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