It’s hard to put one star for the service as some staffs were really great and friendly but there are always some bad apples and 2 of the ladies I think shouldn’t even be in the service industry at all, I only remember one name but I’ll come back writhing once I get another name, it was on different occasions. The one tonight was Katrina, I saw her training another girl but I think she is the one who should get trained on how to talk to customer before she can even be allowed to work! I ordered Dasani water and she gave me regular Rio branded bottle water which I didn’t mind but she keep telling me it’s not her fault it’s rio’s fault for letting me order Dasani from the kiosk at certain time, she have it but she won’t give it to me, I was about to leave with the regular water and I told her I’m a customer it’s not my problem that your kiosk allows me to order Dasani but it’s ok I’ll take the regular water if you say so, immediately she got mad and say she have to call security because I have an attitude!? I even ask her to call her manager for me and she refused keep saying she will only call security because I’m rude? So who is rude here? Don’t worry Katrina I will make sure your general manager know about this as you are really not suitable for this job. Everything is recorded by the cctv so let’s see who’s being rude. I was supposed to play some bacaraat game but I left for another casino as my mood were affected badly by her attitude.
Service: 1
Janey Homsombat
1/5 Stars Tried Canteen Food Hall at Rio Casino and honestly, it was a letdown. We ordered the salmon poke for $21 and got the tuna (only 3 tiny pieces) for $12—definitely not worth the price.
The food didn’t taste mediocre, the service was slow and unhelpful, and we waited way too long for what we got. Disappointing overall. There are way better food hall options in Vegas.
Atmosphere: 1
Food: 1
Service: 1
Stephanie Gutierrez
I ordered a carne asada bowl from the burrito station. They were out of carne asada so I chose the pork option. The bowl I received wasn't appetizing at all. My husband ordered a Philly cheese steak from the other station. The sandwich was incredibly dry. So much for convenience to eat at the hotel. Eat somewhere else!!
Atmosphere: 2
Food: 1
Service: 1
Keylo
First time in the Rio and I had a great experience in there the cashiers in a canteen Hall was very friendly and helpful I definitely will be coming back to this place again
Corey Strock
The options are great here, and you can order from multiple places all via Kiosk, or go talk to actual people. So that's nice.
JPixel P
First time since they had construction, actually pretty nice definitely have to come back to eat. Good selection of food from ramen to burgers and cheesesteaks. Atmosphere is great clean and spacious
Atmosphere: 5
Food: 4
Service: 4
Anthony Scali
All choices are delicious and reasonably priced
Atmosphere: 5
Food: 5
Service: 4
Jeremy
I go to Nama Nama at least 2x a week and I never have a problem there absalon is really a good guy he makes me and my wife feel very welcome but today I believe her name was jazz was getting a attitude with absalon because she was putting the orders in wrong and he was giving people the wrong orders I just think it was very unprofessional of her to say anything to him in front of customers when it was her fault. GOOD JOB ABSALON KEEP UP THE GOOD WORK SEE YOU NEXT WEEK oh and the one star for service isn't for absalon it's for jazz I give absalon a 100000000%
Atmosphere: 5
Food: 5
Service: 1
Nick B
Had a poke bowl, the plate was 3 times larger than the food. My salmon roll smelled so bad and after a small taste I threw the whole roll out. How can people sell bad fish. It's a shame these hotels make huge money from casinos but can't provide some good dinning areas.
Atmosphere: 2
Food: 1
Service: 3
jane santos
This place is so over pricesd and the food quality is bad! Make your price reasonable!!!!
I would avoid this place and choose a better option off property. Seriously, the staff at every place seemed so uninterested to work there and almost annoyed. The food was mediocre at best and still expensive. We will never come back to the Rio ever again. Honestly, how is this place still open?
Atmosphere: 2
Food: 1
Service: 1
Mark Williams
Ate at the chicken restaurant , the food was horrible, the fries were cold and soggy, the chicken sandwich was ok.the service was slow, and I paid 22,for a chicken sandwich and a drink, fries were not eatable, if you want a chicken sandwich go to Popeyes .should have kept the buffet , food hall is horrible
Atmosphere: 3
Food: 1
Service: 2
Chris Hintz
This is a tough one to write because we REALLY were excited to see all of the options when we booked at the Rio for their NEW foodcourt.
Ramen, Sushi, Burritos, Smashburgers, Sandwiches, Chicken - DAMN they thought of everything.
We arrived around 8PM to the property so our dinner was later and the Ramen sounded soooo good!
The only option was to order online as nobody was physically present to take our order at the counter. - No big deal, it's late, staff is hard to find, I get it.
We order the food, 2x ramens with pork and chicken, it was ready in literally 3x minutes! IMPRESSIVE!
BUT the broth was very very bland, the noodles tasted under and really chewy. The Egg was cooked perfectly, but here were NO siracha, or other options like soy to add some flavor to the blandless broth / noodle mix. Sup par -
The next day we tried two other options, the Burrito place and the philly stand.
We ordered 2x phillies and were done quickly again in less than 5x minutes all cooked fresh in front of you. The Bun was great with good chew and would definetly hold together with some aus jus, but there was none with it, not a big deal, but the moisture would have helped with some flavor cause this steak had absolutely ZERO flavor, no salt, no pepper, no nothing. It was NOT good. SEASONING isn't a bad thing and again, zero condiments for sides. The peppers had no texture, no flavor.
The second option was the burrito place where we ordered 1x carne asada burrito and 2x quesos.
The burrito - NO FLAVOR - nothing. Good tortilla with well / medium well steak devoid of seasonings. So disappointing.
The Chips were GREAT, literally the best thing we've had, great texture, crunch, and could hold the dips without breaking.
The queso, disgusting. No other word for it. definitely not a proper queso, more like the frito lay shelf stable queso that can sit unrefrigerated for a decade and still be "consumable"
Other little things - Fountain soda is $5? No water cups? Not everyone wants sugar non-stop. No Condiments anywhere and half of the "fountain machines" were not working.
In all we've spent about $140 in two days on food that was aggressively below average.
The food court is a massive disappointment.
Atmosphere: 4
Food: 1
Service: 3
Vardman Turner
Made older gent in front of me order online even after he told them he could not. No water cups and horrendous customer service my cheesesteak was just ok
Atmosphere: 2
Food: 4
Service: 1
Kayla MacDonald
If I could give no stars I would... the only reason I'm giving any was because I have to.. we ate at the borrito place in the back, we asked the cashier if we could customize the order and get no cilantro on anything, she said yes and proceeded to put our order in, the guy making our food made it with cilantro and when I politely said it even says on the recipet we didn't want it he huffed and started swearing under his breath and got annoyed he had to change the order as he kept complaining the whole time about it. We got our food for a second time.. still had cilantro in it. Horrible service.
It’s hard to put one star for the service as some staffs were really great and friendly but there are always some bad apples and 2 of the ladies I think shouldn’t even be in the service industry at all, I only remember one name but I’ll come back writhing once I get another name, it was on different occasions. The one tonight was Katrina, I saw her training another girl but I think she is the one who should get trained on how to talk to customer before she can even be allowed to work! I ordered Dasani water and she gave me regular Rio branded bottle water which I didn’t mind but she keep telling me it’s not her fault it’s rio’s fault for letting me order Dasani from the kiosk at certain time, she have it but she won’t give it to me, I was about to leave with the regular water and I told her I’m a customer it’s not my problem that your kiosk allows me to order Dasani but it’s ok I’ll take the regular water if you say so, immediately she got mad and say she have to call security because I have an attitude!? I even ask her to call her manager for me and she refused keep saying she will only call security because I’m rude? So who is rude here? Don’t worry Katrina I will make sure your general manager know about this as you are really not suitable for this job. Everything is recorded by the cctv so let’s see who’s being rude. I was supposed to play some bacaraat game but I left for another casino as my mood were affected badly by her attitude.
Service: 1
1/5 Stars
Tried Canteen Food Hall at Rio Casino and honestly, it was a letdown. We ordered the salmon poke for $21 and got the tuna (only 3 tiny pieces) for $12—definitely not worth the price.
The food didn’t taste mediocre, the service was slow and unhelpful, and we waited way too long for what we got. Disappointing overall. There are way better food hall options in Vegas.
Atmosphere: 1
Food: 1
Service: 1
I ordered a carne asada bowl from the burrito station. They were out of carne asada so I chose the pork option. The bowl I received wasn't appetizing at all. My husband ordered a Philly cheese steak from the other station. The sandwich was incredibly dry. So much for convenience to eat at the hotel. Eat somewhere else!!
Atmosphere: 2
Food: 1
Service: 1
First time in the Rio and I had a great experience in there the cashiers in a canteen Hall was very friendly and helpful I definitely will be coming back to this place again
The options are great here, and you can order from multiple places all via Kiosk, or go talk to actual people. So that's nice.
First time since they had construction, actually pretty nice definitely have to come back to eat. Good selection of food from ramen to burgers and cheesesteaks. Atmosphere is great clean and spacious
Atmosphere: 5
Food: 4
Service: 4
All choices are delicious and reasonably priced
Atmosphere: 5
Food: 5
Service: 4
I go to Nama Nama at least 2x a week and I never have a problem there absalon is really a good guy he makes me and my wife feel very welcome but today I believe her name was jazz was getting a attitude with absalon because she was putting the orders in wrong and he was giving people the wrong orders I just think it was very unprofessional of her to say anything to him in front of customers when it was her fault. GOOD JOB ABSALON KEEP UP THE GOOD WORK SEE YOU NEXT WEEK oh and the one star for service isn't for absalon it's for jazz I give absalon a 100000000%
Atmosphere: 5
Food: 5
Service: 1
Had a poke bowl, the plate was 3 times larger than the food. My salmon roll smelled so bad and after a small taste I threw the whole roll out. How can people sell bad fish.
It's a shame these hotels make huge money from casinos but can't provide some good dinning areas.
Atmosphere: 2
Food: 1
Service: 3
This place is so over pricesd and the food quality is bad! Make your price reasonable!!!!
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
I would avoid this place and choose a better option off property. Seriously, the staff at every place seemed so uninterested to work there and almost annoyed. The food was mediocre at best and still expensive. We will never come back to the Rio ever again. Honestly, how is this place still open?
Atmosphere: 2
Food: 1
Service: 1
Ate at the chicken restaurant , the food was horrible, the fries were cold and soggy, the chicken sandwich was ok.the service was slow, and I paid 22,for a chicken sandwich and a drink, fries were not eatable, if you want a chicken sandwich go to Popeyes .should have kept the buffet , food hall is horrible
Atmosphere: 3
Food: 1
Service: 2
This is a tough one to write because we REALLY were excited to see all of the options when we booked at the Rio for their NEW foodcourt.
Ramen, Sushi, Burritos, Smashburgers, Sandwiches, Chicken - DAMN they thought of everything.
We arrived around 8PM to the property so our dinner was later and the Ramen sounded soooo good!
The only option was to order online as nobody was physically present to take our order at the counter. - No big deal, it's late, staff is hard to find, I get it.
We order the food, 2x ramens with pork and chicken, it was ready in literally 3x minutes! IMPRESSIVE!
BUT the broth was very very bland, the noodles tasted under and really chewy. The Egg was cooked perfectly, but here were NO siracha, or other options like soy to add some flavor to the blandless broth / noodle mix. Sup par -
The next day we tried two other options, the Burrito place and the philly stand.
We ordered 2x phillies and were done quickly again in less than 5x minutes all cooked fresh in front of you. The Bun was great with good chew and would definetly hold together with some aus jus, but there was none with it, not a big deal, but the moisture would have helped with some flavor cause this steak had absolutely ZERO flavor, no salt, no pepper, no nothing. It was NOT good. SEASONING isn't a bad thing and again, zero condiments for sides. The peppers had no texture, no flavor.
The second option was the burrito place where we ordered 1x carne asada burrito and 2x quesos.
The burrito - NO FLAVOR - nothing. Good tortilla with well / medium well steak devoid of seasonings. So disappointing.
The Chips were GREAT, literally the best thing we've had, great texture, crunch, and could hold the dips without breaking.
The queso, disgusting. No other word for it. definitely not a proper queso, more like the frito lay shelf stable queso that can sit unrefrigerated for a decade and still be "consumable"
Other little things - Fountain soda is $5? No water cups? Not everyone wants sugar non-stop. No Condiments anywhere and half of the "fountain machines" were not working.
In all we've spent about $140 in two days on food that was aggressively below average.
The food court is a massive disappointment.
Atmosphere: 4
Food: 1
Service: 3
Made older gent in front of me order online even after he told them he could not. No water cups and horrendous customer service my cheesesteak was just ok
Atmosphere: 2
Food: 4
Service: 1
If I could give no stars I would... the only reason I'm giving any was because I have to.. we ate at the borrito place in the back, we asked the cashier if we could customize the order and get no cilantro on anything, she said yes and proceeded to put our order in, the guy making our food made it with cilantro and when I politely said it even says on the recipet we didn't want it he huffed and started swearing under his breath and got annoyed he had to change the order as he kept complaining the whole time about it. We got our food for a second time.. still had cilantro in it. Horrible service.
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