Chipotle Mexican Grill

Never had any problems with this location but they were DEFINITELY mad about Buy One Get One today! (12/13/25) The only employees who were great was a man with glasses and a beard and a nice Caucasian girl at the register… all the other onces were Hispanic women mad about people getting their deal. Do better lol

Food was great as always tho🔥

Atmosphere: 4

Food: 5

Service: 1

It’s a couple of workers that every single time is a female worker she doesn’t disclose her name. She’s here now today is the 11th day of December 2025 is Approximately 1:40 PM and just how they handle your food or just mine just maybe how she feels at this moment but how they let the employees reach over a person’s food with your hair on your arms and your clothes all over someone’s food who wants to eat that this is the second time at this establishment I will not be returning.

Atmosphere: 4

Food: 5

Service: 1

Absolutely horrible.

Order a bowel to go. Forgot it comes with the extra steam of sand. Every god damn bite is filled with grain.

Atmosphere: 1

Food: 1

Service: 1

Thanksgiving Eve BOGO deal not honored in restaurant. I tried to order 4 entrees (2 would be paid and two would be the bogo). Per terms it says up to 5 free entrees per order. I have a family of 4 so I only wanted the two free entrees and to pay for two entrees. Jessica said that regardless of what Chipotle is promoting on their website they are not honoring it. You can only choose one entree and get one entree free. I showed the terms and conditions on my phone and she said it didn’t matter they would not honor what Chipotle’s website stated.

Jessica then told me I can try to order on the app to get it but clearly terms and conditions says BOGO offer is only in restaurant and cannot be redeemed any other way.

These are the terms and conditions stated on the website: Limited to five free menu items per check and is subject to availability. Each free item requires purchase of an entrée item of equal or greater value. Valid only on November 26, 2025, after 4 p.m. local time. Redeemable in-restaurant only, at participating U.S. Chipotle locations; not valid for catering, mobile, online or delivery orders. Kids' meals do not count as an entrée purchase. Purchased entrées are eligible for Chipotle Rewards points; the promotion may not otherwise be combined with other coupons, promotions, or special offers. Additional restrictions may apply; void where prohibited.

I did report this issue via the apps contact us button and will absolutely follow up on this as deals and promotions should be followed per the terms set forth by the company as intended. When I asked their names they handed me a card however I had to walk back into the restaurant to get their names because the card was for Jesus Moreno however I was speaking with two women, Jessica and another lady who was at the register.

Service: 1

This is ridiculous.the girl over the counter told me she was out of steak and and something else I forgot she was frustrated over whelmed nobody helping her we have the cashier being sarcastic to her and the manager I asked where was the manager she manager talking with other girls gossiping.so disappointed.and food area filthy and it’s not coworkers fault it’s the manager fault she supposed to lead example Nancy Ramirez the manager has no managing skills I’m sorry.please don’t let your store down sorry for the bad review but it’s unacceptable

Slow customer service. And it looked like between the team there's no respect. I had to repeat myself so many times I had several people finishing my order.

I was overcharged and didn’t get the limes I requested

Atmosphere: 5

Food: 5

Service: 3

Exceptional Service from Mayet, Araceli & Alex!

I had such a great experience during my visit to Chipotle. Mayet, Araceli, and Alex went above and beyond to make sure everything was perfect. They greeted me with warm smiles, handled my order with care, and worked together so smoothly even during a busy time. Their professionalism and kindness truly stood out and made my meal extra enjoyable.

Thank you to this amazing team for their outstanding service — they represent Chipotle at its best!

Atmosphere: 5

Food: 5

Service: 5

Food is good ( if the chicks could umderstand English ) order has been wrong 3 times unless Melissa's working. She's the only one who speaks English so If I dont see her I won't go in
My coworkers say the same.
What kind of management hires people that dont speak enough English to take a simple order, is beyond me.

Atmosphere: 2

Food: 4

Service: 1

I dont usually leave negative reviews and I like Chipotle, but this location needs some serious attention. 4:30p on a Thursday and every table was dirty inside, outside wasn't much better. I finished my meal outside and still not a single table was attended to by the time I left and there were no customers in line. Other customers noticed the cleanliness issues and chose to eat in their car. Even the drink station was a mess.

Atmosphere: 1

Food: 3

Service: 2

Visited during lunch 1-2pm, wait time was a bit long, food was good, however, to pay $2.85 extra for a 1/2 scoop of guacamole is ridiculous, isn't guacamole a Mexican staple?

Atmosphere: 4

Food: 4

Service: 4

Yay! They brought back the carne asada!

Atmosphere: 5

Food: 5

Service: 5

I went here this evening on 8/20 got the to go order my food was going to be ready at 8:40 pm it was ice cold and got there a few mins early How can the food be ice cold ? They forgot some items in bowl staff was rude. When I go there during the day time never had an issue and I go here a couple of times a week. So finally after staff was yelling at me saying the food was not cold she took another 15 mins before she could replace my order. So I got new order and that was cold so this point I threw it out and lost my money The food was cold again . The chips were stale. Learn how to treat customers better! That why your getting a 1 star. And the paper bags rip easily, one time I took it to go and the bag rip as I was going outside of restaurant my food wasted on side walk.And they did not want to replace it.

Good food grate vibes and clean environment.

Atmosphere: 5

Food: 5

Service: 5

My burrito was extra small didn't look like a chipotle burrito lady's was way to conservative. Avoid this one.

Atmosphere: 1

Food: 1

Service: 1