CJ's Italian Ice & Custard

Really good, a bit pricey 💲 but good to treat yourself once in a while. 🍦

definitely will be back the guy who served me was a sweetie and it’s delicious

Phenomenal product. The mango gelato is amazing. Also, cool story. I stepped out for a call after my gelati came out and I came back to it slightly melted (obviously completely my fault). Jalynn offered to make me a new one. Great customer service.

Love this place great ice cream the worker Jace has amazing customer service and makes my order right all the time

The best Italian Ice and Gelati

Not a fan of what I ordered (Dubai cup) but the staff was nice.

Terrible customer service online, belittles anyone who may have anything negative to say towards them instead of taking criticism to better themselves.

Great snacks, very nice and clean place. And the staff is friendly and fast. now let's talk about the product, which is delicious. See it by yourself

Best place to cool off during the Hot Vegas Summer nights, with ice-cream or Italian ice!!

So good

CJ's! Listen guys, you have the best dessert in town, and I am a lifelong customer; but I've been disappointed in the way I've seen the Durango location run lately. (It's the only one I've been to, so I can only speak on this one) I know you guys can do so much better! So here are my thoughts:

1. Cups & Spoons -- I'd say there's about a 50% chance that whenever I order a large concreate, you guys will be out of long spoons. It might not seem like a big deal, but I look forward to that spoon! A few weeks ago you guys ran out of large cups, and I had to buy a smaller size instead. My initial thought was--- how much revenue are you guys losing from people trying to by a more expensive menu item! I'm also thinking if I were ordering non-perishable items, I'd probably order much more than I think I'd need, and then some. There shouldn't be a reason to run out of basic items like that. Imagine a restaurant running out of plates.

2. Staffing -- It's clear you guys hire a lot of young people to work at the shop, and that's great. Your establishment is a great first job, and there's been some people I've seen working there for quite a while! It seems, though, that you might struggle to keep it staffed fully. There's been more than a few occasions that I've gone in on a Friday or Saturday night and there's two people dealing with a line out the door. One time I was waiting for over twenty minutes and ended up leaving.

3. Order Preparation -- While I'm giving unsolicited advice, your current order taking system might need some TLC. It seems quite inefficient now, as one person will get stuck taking an order alone for a family of 6. I understand that you are attempting to mirror the way that other ice creameries have their order system set up; however, your business operates more similarly to a Starbucks than a classic creamery. Your staff is preparing most orders like a barista would prepare drinks. I do think a revision of this system would be beneficial.

4. Merchandise -- You guys have some of the most clever merchandise I've seen. But whoever does your advertising needs to step it up. There's been many times where I would have purchased a shirt if the size I was looking for was there, or if I could get a better look at the shirt not inside a plastic sleeve. I think you guys could sell so much more merch if someone took the time to make things easier to see. You have some great and clever branding, take advantage of it! I recommend you to locals all the time who have never heard of CJ's, and the power of word-of-mouth is strong, but so is the power of targeted social media ads! You have eye-catching clever sayings, you'll get people's attention! P.S. Whoever changed the menu layout--great job. The last one gave me a headache.

You guys really do rock. And I know, I know... This is a google review site, not a google-advice site, so please feel free to consider this with a grain of salt-- just know that I will still continue to support regardless! I want so badly to see you succeed and grow.

Nasty!! I wouldn’t eat here if I had a gun to my head. Stop sticking your nasty hand I. The chocolate!! Oh you washed you hand, how about that ring that collects skin and all kinds of bacteria. Be better!!!

Great experience! John was super attentive and accommodating,, I hope he is appreciated there!!

Love this place so much! So happy with their service and product.

Come here if you wanna wait almost 2 hours for ice cream. Came in a great mood and left irritated for waiting so long.