CJ's Italian Ice & Custard

Terrible customer service online, belittles anyone who may have anything negative to say towards them instead of taking criticism to better themselves.

CJ's! Listen guys, you have the best dessert in town, and I am a lifelong customer; but I've been disappointed in the way I've seen the Durango location run lately. (It's the only one I've been to, so I can only speak on this one) I know you guys can do so much better! So here are my thoughts:

1. Cups & Spoons -- I'd say there's about a 50% chance that whenever I order a large concreate, you guys will be out of long spoons. It might not seem like a big deal, but I look forward to that spoon! A few weeks ago you guys ran out of large cups, and I had to buy a smaller size instead. My initial thought was--- how much revenue are you guys losing from people trying to by a more expensive menu item! I'm also thinking if I were ordering non-perishable items, I'd probably order much more than I think I'd need, and then some. There shouldn't be a reason to run out of basic items like that. Imagine a restaurant running out of plates.

2. Staffing -- It's clear you guys hire a lot of young people to work at the shop, and that's great. Your establishment is a great first job, and there's been some people I've seen working there for quite a while! It seems, though, that you might struggle to keep it staffed fully. There's been more than a few occasions that I've gone in on a Friday or Saturday night and there's two people dealing with a line out the door. One time I was waiting for over twenty minutes and ended up leaving.

3. Order Preparation -- While I'm giving unsolicited advice, your current order taking system might need some TLC. It seems quite inefficient now, as one person will get stuck taking an order alone for a family of 6. I understand that you are attempting to mirror the way that other ice creameries have their order system set up; however, your business operates more similarly to a Starbucks than a classic creamery. Your staff is preparing most orders like a barista would prepare drinks. I do think a revision of this system would be beneficial.

4. Merchandise -- You guys have some of the most clever merchandise I've seen. But whoever does your advertising needs to step it up. There's been many times where I would have purchased a shirt if the size I was looking for was there, or if I could get a better look at the shirt not inside a plastic sleeve. I think you guys could sell so much more merch if someone took the time to make things easier to see. You have some great and clever branding, take advantage of it! I recommend you to locals all the time who have never heard of CJ's, and the power of word-of-mouth is strong, but so is the power of targeted social media ads! You have eye-catching clever sayings, you'll get people's attention! P.S. Whoever changed the menu layout--great job. The last one gave me a headache.

You guys really do rock. And I know, I know... This is a google review site, not a google-advice site, so please feel free to consider this with a grain of salt-- just know that I will still continue to support regardless! I want so badly to see you succeed and grow.

Nasty!! I wouldn’t eat here if I had a gun to my head. Stop sticking your nasty hand I. The chocolate!! Oh you washed you hand, how about that ring that collects skin and all kinds of bacteria. Be better!!!

Great experience! John was super attentive and accommodating,, I hope he is appreciated there!!

Love this place so much! So happy with their service and product.

Come here if you wanna wait almost 2 hours for ice cream. Came in a great mood and left irritated for waiting so long.

My husband has been there an hour now waiting for his order. Two long and slow moving separate lines you have to wait in. One to order then another to receive it. Complete insanity. Good and tasty treats but definitely not doing this again. He wishes he left when he had the chance. I know places get busy and that’s life but no one has time for that.

Valentines day and only one employee. What a joke. Drove 15 min to wait over 30 minutes for 1 item. Do better !!!!!

This place was great. There were so many options to choose from. Plus the serving size was fire.

Love this custard😊 I am not a big ice cream fan but this custard is really really good with unique flavors/combinations/toppings. I had the vanilla/choc twist with snickers. I like the chocolate custard better but both flavors are thick/rich/creamy. Can’t wait to visit again and try one of their specials.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Custard, Chocolate Custard

Stick to the frozen custard, it's so much better than the gelati

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Custard

100/100. Definitely my favorite place to come get ice cream. Blueberry boss is the go too!

Atmosphere: 5

Food: 5

Service: 5

Absolute best Italian Ice. Friendly service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pineapple Dole Whip, Mango Italian Ice, Italian Ice Flavors

My wife and I enjoy coming here to get dessert after eating at our favorite seafood restaurant in Vegas. This place is down the street from it, so we just walk to CJs after dinner. They have an excellent choice of all kinds of ice cream desserts and even help you make a creation of your own if they can. Just be prepared to pay a little extra if you have your own creation. The service is just OK. Mostly seems to be staffed by high schoolers and younger people as just a "job", so they don't seem to care much about exuding a caring and positive customer experience. Which is fine, but I like happy people or at least happier than I've experienced here. But we go for the treats, not the staff.

Atmosphere: 4

Food: 5

Service: 3

This was our first time in Vegas, I had a Groupon for this place. This was probably one of the best Groupon I redeemed this weekend! The women upfront had so much patience with us. They were super sweet and accommodating. We gotta try a few flavors. I ended up getting the churro sundae. It was amazing!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Ice and Custard, Custard, Chocolate Custard