Don Tortaco Mexican Grill #20

Both bathrooms were broken and in disrepair.. Had to call board of Health. Yuck.

I placed order thru drive through. Order fish taco and I couldn’t find the fish. I didn’t get a whole peice of fish, they chuck it up in small pieces, I had 4 little pieces, worse fish taco I had ever eaten. Also got a bean and cheese burrito that was falling apart you couldn’t hold it and eat it. It’s a burrito people made to hold and eat. I also go to Don Tortaco once a week no more due to the quality of their food is going down hill.

Food: 1

Service: 3

02/25/25 07:14 p.m. Order# 103 2 Fish Burritos, 2 Beef Tacos, 1 Carne Asada Burrito with extra cheese, 1 Cheese Quesadilla. Girl who tried to take my order barely spoke a word of English. I had to repeat my order in Spanish to make sure she understood and got everything. Everything was rang up and my receipt says $45.93. After waiting over 30 minutes, she tried to tell me my order was ready but it was still missing the cheese quesadilla. After waiting almost another 10 minutes, I was finally given my order. She read off of their copy of my receipt to verify everything I ordered was in the bag. Stupid me didn't take the bag over to a table and take everything out with my daughters to verify everything was supposed to be in there. So when I got home I discovered I was given only 1 Fish Burrito. I waited for over 40 minutes just to have my order missing a $10 item, and like a complete idiot I placed $5 in the tip jar when I first gave my order. My Carne Asada burrito even had NO cheese on it at all after I paid for EXTRA cheese which is even notated on my receipt. Then when I tried calling to complain, the line was constantly busy as if they had taken the phone off of the hook to prevent people from calling in. I have had a long day and wanted to just sit and relax when I got home and eat my food while watching TV but I can't and I refuse to drive back to your restaurant because my anger and temper are so bad right now, I would probably say or do something I would later regret. I couldn't even enjoy the food I did receive but it was ice cold due to it taking over 40 minutes to make my order. I will NEVER eat any ANY of your restaurants again. With this level of incompetence, your business license should be revoked.

Horrible Service, and Food taste Like it's been sitting around for hrs, and it's supposed to be Fresh. Save your money and go else where.

Atmosphere: 1

Food: 1

Service: 1

Just went there. The place was empty, and I stood there for 10 minutes, without service. The attendant just came, when noticed, that I was taking video of the lack of presence. Love is a nice thing, but not in the workplace. Practice love at home.
Feel sorry for the owner of the place.

Atmosphere: 1

Food: 1

Service: 1

Beware of Don Tortaco when paying with any kind of card, they will try to scam you. I went in to purchase a burrito this morning, and payed with my card. I then received a receipt and stepped outside for a moment while they were supposed to prepare my burrito. When I came back in they told me that my charge didn't go through although it had and the receipt I received said paid in full. After showing them it had in fact went through, they told me I would not receive my burrito unless I paid again. I then walked out, and reported it to my financial institution. And to the owner of this establishment, if you wonder why people around your facility no longer buy food at your establishment this is one of the many reasons, and I should know because I work within a block of your business.

Atmosphere: 1

Food: 1

Service: 1

Not authentic Mexican food. I ordered a asada quesadilla, meat was very dry and had so many hard pieces. Little to no cheese. The taco had pico de gallo with huge pieces of tomato, meat was also super dry.I paid $18 for a quesadilla and 1 taco.Dirt dog has way better tacos

Atmosphere: 2

Food: 1

Service: 2

Bought 4 giant trays (100 tacos total) of tacos for a work event. Ready within 20min. The staff was extremely helpful and polite.Tacos were each like $1.72 AFTER tax.They didn't even charge an extra tip or fee for the volume of food.Will continue to use this location for more work events.

Parking: Shared parking with other restaurant and next to a gas station/car wash. I usually go in at midnight so it's not a problem for me.

Kid-friendliness: Family atmosphere feels very much like home.

Wheelchair accessibility: There is a ramp style sidewalk that leads to their door. Kind of like a driveway entrance. Not sure what it's called exactly.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Torta De Milanesa, Chorizo Burrito

Delicious foodEspecially the cold roast

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Camarones A la Diabla Combo Plate

Quick and friendly service. Very clean!

Atmosphere: 5

Food: 5

Service: 5

My cheese enchilada was cold and not cooked. Cheese hadn't even started melting. I felt like i was interrupting the employees lunch showing up. I will not return.

Atmosphere: 2

Food: 1

Service: 3

We stop by for breakfast bacon burritos and they are great

Atmosphere: 5

Food: 5

Service: 5

Quick bite to eat love Mexican food places...

Atmosphere: 3

Food: 3

Service: 4

What an absolutely horrible place, don’t waste your time of money. Came here to eat and all three of us ordered. Nothing was as you’d expect and I ordered a chicken quesadilla. I got this wrapped thing in foil. I opened it up and immediately mentioned this nicely. I was instantly responded to with arguments. I was told I was charged for a cheese quesadilla twice by two people. You don’t know till you see the food or receipt. I trusted the order was right but noticed once I got my food and paying for three of us the total number doesn’t instantly tell you this. I told them I ordered a chicken quesadilla and my people with me heard that too. Charging me because you hear wrong is one thing. But rather than help out they argue. I just left it on the counter and got food next door. Even if I ordered a cheese quesadilla this is a sloppy and poorly prepared one and served poorly for dine in.

Atmosphere: 1

Food: 1

Service: 1

Avocado were black no lettuce was given. Always check your orders , because who knows there could be roaches in it !

Atmosphere: 2

Food: 1

Service: 1