Don Tortaco Mexican Grill #20

Answer the phone! I've called 5 times and no answer. Just want to order some food

Atmosphere: 1

Food: 4

Service: 1

Good Service, decent food, better than the management and the previous staff a couple years ago where the cashier blatantly said he was sorry for serving people whatever was back there to his coworker.

Atmosphere: 5

Food: 5

Service: 5

Delicious food, friendly service

Atmosphere: 5

Food: 5

Service: 5

Wasn't bad for a cheap lunch. Biracial little salty but good flavor.

Atmosphere: 3

Food: 4

Service: 3

Haven't gotten my order yet but so far the cashier is a person of minimal words. No greeting. I asked if they havr huevos rancheros. Her answer: algo mas? I asked oh, you do offer them? (i couldn't find them in the menu). Not coming back, hope the food is at least decent. Its Friday June 20th 10:09am

Bad experience
3/22/25 don tortaco First and last time they want to be like Los Roberto's, the menu is the same but the quality is not either. The service last night I stopped by to try a new fast food but it didn't turn out as I thought from what I saw there were more customers and they didn't take my order as it should have or they didn't want to make it as I told them it was simple, my order was a hoe burrito, I asked them to put cheese on the burrito and if they could cut it in half and they didn't do either of those things.
And they told me no problem if it is possible. My second dish was tacos dorados with guacamole and neither did they and the tacos they gave me weren't fresh like they had been hot for hours. On my part, I won't return.

Atmosphere: 1

Food: 1

Service: 1

Just one..time I go there..and..I don't want go again..2 orders...and make..everything..bad..so stupid People...they want...to be same at roberto'S...BUT...NO WAY..NEVER....ROBERTO'S..THE BEST...

Atmosphere: 1

Food: 1

Service: 1

Both bathrooms were broken and in disrepair.. Had to call board of Health. Yuck.

I placed order thru drive through. Order fish taco and I couldn’t find the fish. I didn’t get a whole peice of fish, they chuck it up in small pieces, I had 4 little pieces, worse fish taco I had ever eaten. Also got a bean and cheese burrito that was falling apart you couldn’t hold it and eat it. It’s a burrito people made to hold and eat. I also go to Don Tortaco once a week no more due to the quality of their food is going down hill.

Food: 1

Service: 3

02/25/25 07:14 p.m. Order# 103 2 Fish Burritos, 2 Beef Tacos, 1 Carne Asada Burrito with extra cheese, 1 Cheese Quesadilla. Girl who tried to take my order barely spoke a word of English. I had to repeat my order in Spanish to make sure she understood and got everything. Everything was rang up and my receipt says $45.93. After waiting over 30 minutes, she tried to tell me my order was ready but it was still missing the cheese quesadilla. After waiting almost another 10 minutes, I was finally given my order. She read off of their copy of my receipt to verify everything I ordered was in the bag. Stupid me didn't take the bag over to a table and take everything out with my daughters to verify everything was supposed to be in there. So when I got home I discovered I was given only 1 Fish Burrito. I waited for over 40 minutes just to have my order missing a $10 item, and like a complete idiot I placed $5 in the tip jar when I first gave my order. My Carne Asada burrito even had NO cheese on it at all after I paid for EXTRA cheese which is even notated on my receipt. Then when I tried calling to complain, the line was constantly busy as if they had taken the phone off of the hook to prevent people from calling in. I have had a long day and wanted to just sit and relax when I got home and eat my food while watching TV but I can't and I refuse to drive back to your restaurant because my anger and temper are so bad right now, I would probably say or do something I would later regret. I couldn't even enjoy the food I did receive but it was ice cold due to it taking over 40 minutes to make my order. I will NEVER eat any ANY of your restaurants again. With this level of incompetence, your business license should be revoked.

Horrible Service, and Food taste Like it's been sitting around for hrs, and it's supposed to be Fresh. Save your money and go else where.

Atmosphere: 1

Food: 1

Service: 1

Just went there. The place was empty, and I stood there for 10 minutes, without service. The attendant just came, when noticed, that I was taking video of the lack of presence. Love is a nice thing, but not in the workplace. Practice love at home.
Feel sorry for the owner of the place.

Atmosphere: 1

Food: 1

Service: 1

Beware of Don Tortaco when paying with any kind of card, they will try to scam you. I went in to purchase a burrito this morning, and payed with my card. I then received a receipt and stepped outside for a moment while they were supposed to prepare my burrito. When I came back in they told me that my charge didn't go through although it had and the receipt I received said paid in full. After showing them it had in fact went through, they told me I would not receive my burrito unless I paid again. I then walked out, and reported it to my financial institution. And to the owner of this establishment, if you wonder why people around your facility no longer buy food at your establishment this is one of the many reasons, and I should know because I work within a block of your business.

Atmosphere: 1

Food: 1

Service: 1

Not authentic Mexican food. I ordered a asada quesadilla, meat was very dry and had so many hard pieces. Little to no cheese. The taco had pico de gallo with huge pieces of tomato, meat was also super dry.I paid $18 for a quesadilla and 1 taco.Dirt dog has way better tacos

Atmosphere: 2

Food: 1

Service: 2

Bought 4 giant trays (100 tacos total) of tacos for a work event. Ready within 20min. The staff was extremely helpful and polite.Tacos were each like $1.72 AFTER tax.They didn't even charge an extra tip or fee for the volume of food.Will continue to use this location for more work events.

Parking: Shared parking with other restaurant and next to a gas station/car wash. I usually go in at midnight so it's not a problem for me.

Kid-friendliness: Family atmosphere feels very much like home.

Wheelchair accessibility: There is a ramp style sidewalk that leads to their door. Kind of like a driveway entrance. Not sure what it's called exactly.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Torta De Milanesa, Chorizo Burrito