Don Tortaco Mexican Grill #21

Had Chili Reno was burnt. Tasted like burnt garbage!
Was hungry so I ate it.
Never again

Atmosphere: 1

Food: 1

Service: 1

They make menudo on the weekends and it is GREAT!
I only trust places that make it on the weekends. It’s not supposed to be on the menu 7 days a week.

It was perfectly cooked and the broth was perfect. I’m extremely happy with it.

Food: 5

Service: 5

I got the burrito de carnitas and three rolled taquitos with the cheese and guacamole. It's standard stuff. It's not like out of this world. Great, but it does hit the spot when you're craving it. The lady was very nice and the service was prompted and fast. Everything was good but I think the carnitas were just a little too salty. I've gotten burritos from this place before not as salty as this one time. Hey I just doused it with salsa to drown it out a little.

Atmosphere: 3

Food: 3

Service: 3

It says it’s open 24 seven and it’s not

Never ever go to this place ever again. The guy that works at the drive through is do damn disrepectful .. impatient and no damn costumer service …i wonder why you still keep this kind of person and not firing them on the spot …

Service: 1

Very bad service, bad food

Molded

Atmosphere: 5

Food: 1

Service: 5

Very bad service and incomplete dishes, in addition to the food, very poorly delivered, that is, very poorly served.

Food: 2

Service: 1

tried to add something to my burrito in hopes that it would be bigger this time, nope, food sucks and your burritos are tiny get better, SO MANY better options

Atmosphere: 1

Food: 1

Service: 1

Ordered 1 item… Asada fries. Waited at the window for over 10 minutes. I could see my order just sitting on the counter while the man inside was counting cash and just walking around he even looked at my fries sitting on the counter and did not bring them to me. When he finally came and brought food I said something to him that I was worried the fries would be soggy he just looked at me and said oh, and slammed the window shut on me. This is unacceptable!

Atmosphere: 1

Food: 1

Service: 1

Honesty and integrity would go along way for this business. I have frequented this location for quite a long time. I have enjoyed the food and not been disappointed with the portion size. However, tonight was different. After paying $10.71 for a California burrito, I received a burrito the size of a breakfast burrito from McDonald’s. Needless to say, I informed the chef that something was wrong. This was not the normal size as it always has been. He looked at me with a smile and said no, it is exactly the same. I informed him that it was not and it was significantly smaller. The chef did not apologize, but insisted nothing had changed. I don’t understand why restaurants don’t realize that customers are the reason why they are in business. If a long time customer is telling you that the size is incorrect, you would think that they would take care of the problem and remedy it. Clearly, they feel no obligation to maintain integrity. Therefore, I do not recommend anyone patronize this establishment. Everyone has seen the change in prices and food portions since Covid. However, when you spend your money to enjoy a good meal, there should be a level of decency and respect for the product served. This was not the case at this restaurant. This also lets me know that they have probably also diminished in the quality of the food that they serve. You are free to patronize this establishment, but I do so at your own risk. It is disrespectful to the consumer to sell a product that is not what is advertised. It is wrong. This restaurant should not be in business.

Atmosphere: 1

Food: 1

Service: 1

Wish I could give it 0 stars because how are you all still open. Food greasy overcooked and just nasty. The smell by itself made me want to throw up. I ordered steak tacos and got greasy cheese tacos.

Food: 1

Not open 24 hours, closed at 11:30 pm Saturday night. Why advertise open 24

Atmosphere: 1

Service: 1

Closed at 1130 pm on Saturday… NOT 24 hours??

Went here for asada fries and left with cheese fries.

When I called and asked to pick up fries at a later time they said I could. I ran a couple a errands and came back to pick up my fries, the cashier said that he already had made the fries and they had sat there for a while.

I have never had a place remake my order before I even get there.
Due to health code food shouldn’t be sitting there until the costumer orders. Specially for drive thru orders. Plus it’s FRIES.

This is my favorite plate at every other don tortaco, so I know how it’s supposed to look.

The way they remade my food was just plain wrong. Where do they ever put the sour cream and guac at the bottom of the plate and the cheese on top? The sour cream made everything super soggy and the guac was hotter than the fries.

Im honestly very disappointed. I lost money and didn’t even get to eat my meal.

The cashier was being condescending as if we where the ones who did something wrong.

I apologize that I wanted the food I paid for done the way it’s on the menu. Wont happen again, I’m taking my money elsewhere.

Atmosphere: 1

Food: 1

Service: 1